Le Meridien Piccadilly
- What's Included
Just back from this hotel. Great location in central London. Great staff and in particular Theo and Alex at reception. Both great ambassadors for the hotel. A wonderful atmosphere and the hotel has p!entry to offer. Room was very comfortable. Will be back for sure.
Family of four with 2 daughters (6 and 10) for a quick stay in London over Christmas.Pre-trip....Wrote the property with a few question ahead of the trip. I was impressed that they got back to me promptly and answered most of my questions. Unfortunately they didn't respond to my question concerning the possibility of purchasing Club Lounge access as our room didn't have it included. I wrote back once again with my enquiry and my email went unanswered. I just dropped the idea after that.Arrival...We arrived a few hours early with the intention of dropping the bags and heading out. Happily they had a room ready to go and got us in right away (always appreciated when travelling with family). Check in was rather standard, passports, swipe the credit card, sign a paper or 2 and get you keys (cards in this case). Front desk staff was pleasant. Gent asked if I was an SPG member , and I am but it's probably a pretty basic level as I think we've only used Starwood hotels a few times and I have no clue as to membership number, etc. Either way, I guess he was able to look it up or just believed me because we were given a room on the SPG member floor. Bell staff had grabbed our luggage from the taxi and after check-in we were escorted up to our room.Bedroom....We were given a family room which was a pretty nice size for London. Certainly not lacking in space. They had a little welcome amenity of cookies and activity books set up for the girls in the entry way which is always nice. Also in the entryway are a couple of closets that were spacious enough to meet our needs and the "office area" with desk that had international outlets (pity they don't have the same outlets next to the beds)2 double (queen?) sized beds in the large sleeping area that included a couple lounge chairs and a small table. Overall we were quite pleased with the room. That's not to say it was perfect...As others have mentioned, furnishing and decor are on the verge of being a bit dated(but nowhere near shoddy either). The windows are the old fashion latch type, and unfortunately the latches are a bit loose and difficult to work. Once the latch actually broke free and the window blew open which was quite refreshing having gotten out of the shower to fix the situation. lol.There was no particular view to speak of...they have a decorative archway which blocks the view to the street...but I don't really picture there being much better views in other low rise buildings in the area. We weren't looking at an alley of garbage cans so really no complaints either.Noise can certainly be a bit of an issue...but again...you're on one of the main drags in a central area of London and can't really expect it to be quiet, right?Bathroom...Once again spacious and provided everything we needed for our short stay. Housekeeping kept the towels and soaps refreshed as needed. Double sinks. Tub with shower head versus tub with separate shower. Soaps were nice enough, not really anything overly memorable but at least something different from the l'occitane verveine that seems to be the default go-to for many hotels.Spa/Pool/Gym....I had checked out a couple other properties that had told me that their pool facilities would be closed on Christmas due to the fact that their spa areas were contracted out...Happily Le Meridian had no such issues. While not the end of the world, pools are nice when travelling with children, and Le Meridian has a rather nice pool area which we found rather enjoyable. I took a look in the rather large gym area but as I am not particularly a gym user, I can't state any further than the fact that it looks to be rather well equipped.Breakfast...Breakfast on Christmas morning was a nice enough buffet. Decent selection to include the usual variety of pastries, cereal, yoghurts, fresh fruits (to include a nice berry selection which is always appreciated), and a selection of warm dishes. I am rarely impressed with the warm selections offered at hotel buffet breakfasts...runny eggs, under/over cooked bacon, etc...unfortunately le Meridian wasn't the exception to the rule and I pretty much stuck with the fruits.They had 2 dining areas set up. The main room which had the buffet was decorated and had Christmas music playing...The overflow room, which was nice enough, didn't have any decoration or music at all. In fact it felt a bit isolated and we ended up requesting to move to the main room when a table opened. Glad we did because it felt much more Christmassy. Not sure why the hotel couldn't have thought of music and decoration for the secondary room.. but it is what is.Second morning we had been told that the restaurant opened at a certain hour...and a few other guests had obviously been told the same...but it wasn't the case and it seemed as if we'd be leaving for the airport on an empty stomach. I went down to the front desk to enquire as to the confusion and they solved the issue by allowing us to eat in the club lounge which was open earlier than the restaurant (I'm guessing someone at the desk confused the hours of the lounge with the hours of the restaurant and misinformed us and the other family we had seen at the restaurant). Of course we appreciated being able to eat before catching a 10 hour flight to Denver. The nice thing with the lounge is that they had an actual coffee/espresso maker, cokes are available at no extra charge, and they had boiled eggs, which is one warm dish that I like at hotel breakfasts...and they're pretty hard to mess up...so...despite the initial confusion, it all seemed to work out in the end.Staff...All staff we interacted with seemed to be professional and friendly. Gent at the front desk offered to go find us more cookies when they had ran out...lady at the front desk actually got us a small stack of them another time they had run out. Spa staff were friendly and outgoing. Same with the bell staff...Perhaps it's a London thing but I found security staff at Le Meridien to be a bit too present and snarly...I understand the need and appreciate the fact that they are there...but in most luxury hotels they're a bit more discreet and welcoming whereas security here seemed more like bouncers at a bar. I'm a pretty relaxed person for the most part but half the time I just felt like smacking security here. They are part of the hotel experience and no matter how wonderful everything else is, it just takes one person to leave an overall poor impression...My suggestion would be to put these guys next to the concierge, teach them to smile, and have them greet guests by name with the rest of the staff. Check out...Again...rather standard procedure. Only issue was with breakfast being billed when we had been told upon check-in that it was included with the room. Not sure if the gent at check-in was wrong or the gent at check-out was wrong..but they took it off the bill without any argument.Overall...We had an enjoyable stay. Plenty of space. Well located. Perhaps a bit dated. A few misses here and there such as the failing to respond pre-trip and the miscommunication as the restaurant opening times but in the end I wouldn't have any issues staying at Le Meridien again next time around. That being said, I wouldn't pass up a few other London hotels in favour of Le Meridien, but I would look favorably at coming back and have no real "hard complaints" . As such, I would happily recommend the property to those looking for a bit more upscale property that is centrally located while keeping in mind that his is not a classic luxury property such as St Regis, The Peninsula, or even the Ritz
Itâ€™s very seldom when weâ€™ve got sc bad service but this time Le Meridien did not meet our exceptations and waitings.When it goes wrong from first moment at reception itâ€™s very hard to fix it during three nights stay.If I book a stay from 4-5 star hotel I think itâ€™s also okay to wait greetings at door and polite advise for example when asking directions to club-room ...Good thing was the location but thats about it. Room was also suprisingly spacey but it canâ€™t help if the staffs attitude is not even average
Having stayed in the property before, I was hoping to have another excellent experience again. I a will have to say the property didnâ€™t disappoint. My daughters and I had a great room and the staff was great. The location is great especially for NYE.
There is quite honestly NOTHING special about this hotel, which is a crying shame given the reputation that the Le Meridien brand has for being chic and stylish with a touch of luxury.The a/c in my room simply doesn't work. It has two settings....cool and heat, and neither of them work. The're no proper thermostat that one can set the exact temperature settings. When I entered my room it was like an oven. I left the a/c on to cool the room when I left for dinner, but it was just as hit when I returned. Opening the windows meant I could hear all the traffic noise which meant I was kept awake from the baking heat and/or the traffic outside.The rooms are spartan, minibar was minimally appointed and the bathroom was filthy. There was beard stubble and hair in the washhand basin from the previous guest.The bar in the basement serves some decent cocktails and has reasonable choice from the back-bar. But they don't have a wide choice when it comes to wine/beer. And the dark decor is really uninviting.....looks so 1990's!I can honestly say that the price I paid for a room, GBP 220, was not worth it. There are nicer, brighter and more modern hotels for the same price point or lower. Stay in one of them.
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- 1 restaurant
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- 1 full bathroom
- Telephone with voice mail
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Resort Location Map
Le Meridien PiccadillyLondon,United Kingdom
- Hotel Contacts
- Extra Info
21 Piccadilly, London W1J 0BH England
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