Melia White House
- What's Included
- All Inclusive Features
Our OpinionA very elegant, large hotel. The star shaped design of the building means all rooms face outwards. The best views are on the 7th and 8th floors. Great restaurants.
check -in was slow due to bad organisation but everything else was fine for an overnight stay. Yes the bathroom was small, but fine and well equipped. We slept well and the location is good. Parts of the decor owe more to money than taste but it has an upmarket feel for a reasonable price given the comfort and location. I would go back
First up let me tell you all that we stayed at the 'Level' and I know there is a separate section on tripadvisor for that, however, I want to reach out to those who haven't thought about choosing the Level. The Level is the executive floor, better quality all round and the awesome lounge which has temporarily been moved to the ground floor while the old one is refurbed. in the lounge from 6pm-8.30pm tapas is served, along with Cava and spirits (all served by the marvellous staff) one member of staff who looked after us the whole evening was Angel and I thank him so very much indeed, he was a really nice gentleman and said very nice things about me and my partner which was really very lovely. and if the hotel reads this please give him my personal thanks. during the day there are teas, coffees, soft drinks, cakes, sandwiches all complimentary and breakfast was really very good, hot buffet, continental, it was all here, they have a lot of staff so you aren't waiting for very long for anything.there is of course an extra charge for the Level but if you take everything into account and if you want 20 glasses of cava, you are more than welcome too, not that I could drink that much. but it really is worth the extra. We stayed on a Saturday and stayed in room 892, the room is very comfortable with a coffee machine by illy, Loewe toiletries and a great bed.I brought a complaint to the main reception and had the misfortune to be dealt with by Cristian, who wasn't bothered, didn't care, and just wanted to get rid of me, he made me very angry. The soap in the toilets which looked like they had been tampered with, one was discoloured and the other had the top been opened, I don't know what he told his manager but it certainly wasn't anything that happened, horrible horrible man..... this was the only thing that upset me regarding my stay. He didn't take ownership for being rude and didn't care about my complaint which should have been handled better, especially as someone could have put something into the soap which could have harmed people.I would stay again here in a shot and I would stay in the level again. Thank you to all the staff I encountered and chatted with, you made my one night stay so wonderful. even the maintenance man was chatting to us in the lift, everyone just blown me away.I've never experienced service like you all provide. We cant wait to return.
The room I stayed is small - at the 5th floor- , the shower area doesnâ€™t fit a person because it is tight and has low ceiling, there are stains in the carpet, the wardrobe wonâ€™t stay with closed doors. The furniture is old and has marks of age. The control of the air conditioning doesnâ€™t work so my room stayed at 26o C all time. When I gave feedback the staff told me that for a few more pounds Iâ€™d have a better room, but I my expectation is that any hotel would compare to the competition and offer at least a reasonable experience according to the price.
Having visited this hotel before and itâ€™s proximity to Euston we booed for a recent business trip.We were extremely disappointed,the room was dated - two single beds pushed together with two single duvets,only two tea bags ,no bottles of water.Having not booked breakfast we decided to have breakfast and were interrogated about why when we had not booked and then asked to pay before we went in I understand this but then to add Â£1.50 service when we had not even sat down was out of order.With so many hotels available next time we will try somewhere else.
The customer experience at MeliÃ¡ White House is mostly very good. From the moment you arrive to the moment you leave, the service level is high. Still, I had on several occasions have to wait in line at the reception when I had questions. I see other reviews commenting the same issue.I had a premium room. The room was spacious with a good desk to work, and the bed very comfortable. There were extra towels available, and a set of amenities including razor and toothbrush. I was a bit surprised, though, at the tiles in the bathroom: The room (386) was recently refurbished, but some tiles were loose, chipped or basically looked like they had been installed by a very inept person. Didn't look very good at all.Be aware that the elevators operate in a way that may be confusing at first: You have to press the floor you're going to on a panel next to the elevators. The panel will inform you of which elevator to take. There are no buttons inside the elevator, so if you go on the wrong one, you'll have to get out again to choose your destination. However, once you get used to it, it's a very efficient way of getting to the right floor, instead of going into an elevator that stops at every single floor along the way.The service at the Dry Martini bar was good, although I would have preferred a somewhat quieter place to read a book while enjoying a whisky. BTW; they offer an interesting range of Japanese whiskies.The staff was friendly and helpful, but I got the impression that as MeliÃ¡ is a Spanish hotel chain, they employ mostly Spanish persons. This, in turn, results in the staff not being local, often have to spend time figuring out things that a local would know, i.e. What tube line goes from here to Oxford Circus.The breakfast restaurant was quite good. They have an assortment of pastries and bread. Pancakes, bacon, eggs and a selection of warm Asian dishes. There is a good assortment of hams, cheeses, marmalades and yoghurts. Also, you'll find freshly cut fruits for dessert. Coffee and tea is served at the table. They also have a small play are for children where "adults are not allowed". It's nice for parents who can sed their children there and enjoy peace and an uninterrupted conversation.Sometimes, the breakfast restaurant is full, and you'll have to wait in line for a while for a vacant table.MeliÃ¡ offers a loyalty card where you can accumulate points that can be used for a free stay, upgrades etc. However, they have this strange rule that you have to book personally, and not to a travel agency, to get the points. Travelling on Business, I usually book the entire trip through our agency. It seems unreasonable not to be allowed loyalty points for this.I have booked several more stays at the hotel, and am looking forward to returning.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight in economy class
- 7 consecutive nights
- Breakfast daily
- Round trip transfer between the airport and the hotel included with select Transat Holidays packages
(Please note: airport transfers are not included with Air Canada Vacations.)
- 582 rooms
- Concierge services
- Fitness equipmentÂ
- Room service (24 hours)
- Business center
- Internet access in public areas - surcharge
- Gift shop/newsstand
- Internet access (fee)
- Cable/satellite TVÂ
- Air conditioningÂ
- Coffee/tea makerÂ
- Private bathroom
- Hair dryerÂ
- Clock radioÂ
- In-room safe
Resort Location Map
Melia White HouseLondon,United Kingdom
- Hotel Contacts
- Extra Info
Albany Street, London NW1 3UP England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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