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This hotel is adjacent to the Gloucester tube station making transport easy. The guest relations supervisor Lili couldn't do enough for us when we mentioned our wedding anniversary. Kensington and Chelsea is a lovely area with lots of museums, eateries and a Royal Palace. This was our 4th stay at the Millennium.
Hotel entrance is impressive. Spacious and well set out. Breakfast was good. Had room service which arrived quickly. Felt that bedrooms needed updating. Carpet worn, bathroom sink cracked and generally out of date. Contrast to the entrance area.
After charging for my room twice for my entire stay and telling me that human error does not matter and that a refund of the extra charge may come in a few weeks, what else is there left to say? VERY rude receptionists, VERY agressive and bad attitude from some of the staff and most of all, even if the bank confirmed their mistake, they preferred to call me a liar instead of just admitting to their own mistakes... that is NOT a professional hotel's attitude. Any compensation? No way! Not even a free late checkout of a couple of hours in my last day of stay...Other than that, the AC in the room does not work, but keeps on making a wooshing noise all the time, the windows do not close properly and the maids only make the beds and not even empty the trash... Ah, and it's a Club room we're talking about, not just a simple one...Although I have previously stayed at this hotel before, apparently I haven't learned my lesson yet until now. Wouldn't recommend this hotel anymore...Dissapointing... they really showed potential before... And I am glad that many other reviewers are on the same wavelength as me...Too bad...
Currently staying in this hotel, chose a "Club" room. The room is below the standard I would expect from a cheap budget hotel, dated décor, grubby carpet, tiny bathroom.Reception area is nice, lifts are filthy with dirty hand marks all over the doors and reflective surfaces. WiFi is unworkable in conference rooms with dropped connections every few minutes.I would give this hotel a miss.
Spent two nights here. The room was clean and typically small for central London. Nothing exceptional and nothing bad. Breakfast was also typical for this sort of hotel, nothing exceptional but provided the basics. Very convenient for the tube on the Piccadilly line and has a choice of restaurants in the surrounding streets.Would use again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 610 Rooms
- 3 Restaurants
- Common Area Wireless Access (fee)
- Room Service
- Currency Exchange
- Concierge service
- Car rental service
- Parking On Site (fee)
- Complementary coffee
- Wheelchair access to common/public areas
- Laundry Service
- Business center
- Television (cable/satellite)
- Air conditioning
- Iron/ironing board
- WiFi (fee)
- Safe (in room)
Resort Location Map
Millennium GloucesterLondon,United Kingdom
- Hotel Contacts
- Extra Info
4 - 18 Harrington Gardens, London SW7 4LH England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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