- What's Included
Last time we stayed here we'd booked and paid for a Club room but were directed to a small dark shabby room at the back of the hotel on the 4th floor. We rang reception who then sent someone along with slippers & robes to try & placate us. This was definitely not a Club room so we went back to reception to complain. They were trying to fob us off with a cheaper sub-standard room even though we had paid full price for a club room. Eventually they moved us to the 6th floor but with no apology. We visit London a couple of times every year but haven't been to this hotel since. I'm not sure whether to try again & give them another chance as we do like the location
I was provided with the most amazing customer service from Emilia. Was a bit anxious after travelling for more than 24 hours but she calmed me and sorted my stay. This young lady was simply outstanding.
The employees are so rude and had lot of attitude. The Front office supervisor has the most. The room was not clean and the bathroom towels were thrown on the floor when i checked in. Breakfast was nothing. Sausages were burnt and they called it "well done", The concierge was so rude and they did not even want to assist the guests.Overall my experience at Gloucester was very bad.
I stayed in this hotel for 2 days even though I booked an entire week with them ...my room closet was filthy and dusty ...looks like the dust was there for ages ...anyways I didn't bother to ask them since it's 3 star hotel and this is what u be expecting for such cheap rate u paid ...so I went I got myself cleaning wipes and so and cleaned and tried the refresh the room ...yet the dust and the bad old smell of carpet made me more sick so I just left the room even thought I paid upfront for the entire stay ...so don't even think so stay here if u are very hygiene person cause u might die or cough from the dirt phobia
We stayed here for 9 nights. First, the good: 1) Location of the hotel is excellent, less than a minute walk from the Gloucester tube station, which places you within 20 mins of everything in central London. Across the street is a Pret, Starbucks, Boots, etc. 2) Our bed and pillows/linens were quite comfortable. 3) The wifi (which you have to pay for) is reliable and good.Now the bad (and there is a LOT): 1)We were woken up in the middle of the night more then half of the evenings we stayed here. First two nights, fire alarms at around 2 am each time for about 15 mins each. Third night, the front desk called at around 4 am to let me know my cab was here (wrong room, no apology, just a hang up). We had one uneventful night, then a wedding at the hotel had a DJ playing music so loud that the hotel walls were vibrating, and we were on the 5th floor until midnight. I called and spoke to the night manager who told me that the music would be turned off in 10 mins and that he didn't want to inconvenience the party attendees (I guess an entire hotel full of paying guests don't matter). Try getting over jet lag when you aren't able to sleep, it sucks! 2) The breakfast buffet was so, so bad. The scrambled eggs are from powder, rehydrated and yet, undercooked. The bacon was never more than slightly heated. Sausages had bone shards. Middle eastern mezza was only tolerable. Coffee burnt. I ended up eating porridge (good!) and drinking coffee every day, so glad I paid £30 a day for the privilege. Save yourself and your stomach and walk across the street to Pret or Starbucks.3) Cleaning staff entered the room while we had the DND sign on the door.4) Air conditioner does not work.5) Staff vary from miserable to rude and unpleasant.6) Mirrors in the bathroom are so cloudy you cannot see yourself7) someone tried to enter our room at least twice while we were present (engage the lock!) once in the middle of the night and once in the evening.I don't recommend staying here, there are better places at the same price point with the same location, and you'll save yourself aggravation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 610 Rooms
- 3 Restaurants
- Common Area Wireless Access (fee)
- Room Service
- Currency Exchange
- Concierge service
- Car rental service
- Parking On Site (fee)
- Complementary coffee
- Wheelchair access to common/public areas
- Laundry Service
- Business center
- Television (cable/satellite)
- Air conditioning
- Iron/ironing board
- WiFi (fee)
- Safe (in room)
Resort Location Map
Millennium GloucesterLondon,United Kingdom
- Hotel Contacts
- Extra Info
4 - 18 Harrington Gardens, London SW7 4LH England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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