- What's Included
- All Inclusive Features
Our experience with this hotel started with the check in of course and here we received outstanding customer service from Samira as we were not very pleased with the top floor room that was assigned to us on the sixth floor.The room needed plastering and paint, ding marks and years of accumulated usage were clearly visible. Likewise, the carpet had just too many spills and accidents to be acceptable, at least for us, and the windows could not be opened which I thought was a little odd seeing as the hotel had only six floors.We immediately called the front desk and were told that we could view other rooms to see if we would be happier there. Samira happily showed us three other rooms, took her time, no pressure and while two of the other rooms were very similar to the original one, we did take the last one she showed us on the basement floor.Even this room had its problems, the wallpaper clearly had experienced a water leak but overall it was a much better room and the window could be opened.During our four night stay other staff members were equally as pleasant and helpful so this hotel does have great customer service but the room value is low even taking into consideration that London is a very expensive city.Even so, the room had a very restful bed, excellent TV with abundant selection of channels, and a large well equipped bathroom.Hotel has an excellent location and is five minute walk from Earl's Court tube stop, which itself is easily accessible from Gatwick Airport. Buffet breakfast was outstanding, large assortment of fresh fruit, fresh baked bread, hot scrambled eggs, bacon, muffins, yogurt, they have it all covered and its all tastefully presented. Hotel could easily become four star hotel if only they would invest a little money to refresh the rooms, it's only plaster, paint and a carpet!
Great location (easy access to the city centre and St Pancras station). Service was second to none. The Front Office Manager, Tina, really looked after us. She gave great advice on public transportations and amazing city tips. Thank you for everything.
The location might put some people off: it's not perfectly central and it's on the roaring thoroughfare of the Cromwell Road. However, ll is calm inside and, with a room at the back, I had a fine view over the expensive rooftops of Kensington. How effective the sound insulation is in the front rooms I cannot say. For London, the room was of a good size, with a decent desk if one needed to work and was tastefully decoratred. All in all, provided you don't have an imperative need to be in SW1 and can walk 7 minutes from Earl's Court tube station, this is well worth considering.
Rooms great and the breakfast is wonderful. Some areas in the bathroom needed a slight amount of repair (peeling panel around the tub) but nothing that diminished from the great experience. We would stay again (for the breakfast).
Freundly staff (mostly also Spanish speaking) , comfortable room (clean and well equipped) , near to public transportation ( bus stop directly in front of the door, tube station 5 min walk) and nice breakfast. Would like to stay here again when in London.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Hotel accommodation
- Round trip transfer between the airport and the hotel included with select packages
- Hot Buffet Breakfast
- 121 Rooms
- Room service
- Meeting rooms
- Complimentary Internet Access (Lobby/Ground Floor)
- Mini-bar (fee)
- In-room safe
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
NH KensingtonLondon,United Kingdom
- Hotel Contacts
- Extra Info
Cromwell Road 202-220, London SW5 0SW England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.