Park Plaza Westminster Bridge
- What's Included
- All Inclusive Features
The hotel is located at the end of Westminster Bridge, the opposite side of the bridge from Big Ben. There is a Park Plaza (County Hall) next door, so make sure you go to the correct hotel. The hotel is within walking distance of both Waterloo and Westminster tube stations.When you first enter the hotel, it is not clear where reception is. You actually need to go up an escalator to the first floor to check in. The queue at reception was always large, and looked to be poorly managed. The receptionists took too long to check people in. At check in, there was no mention of my Club Carlson gold status, nor was I upgraded, disappointingly. I stayed in a king studio suite on the 13th floor. There was a welcome gift of chocolates on a plate in the room as we arrived. The room was spacious, with two TVs, a large bed and also a sofa. The room had a balcony, which had an amazing view of the London Eye. For some strange reason, you have to call reception in order to have the balcony opened. The bathroom was big and the shower was adequate. The WiFi worked fairly well.We visited the swimming pool / spa early in the morning (8am) and towards the end of our visit it became very crowded with kids, who weren't being closely supervised by their parents, which was a shame. This is a huge hotel so if you want a quiet experience then head down very early morning or late at night! There was a sauna and steam room and the pool was fairly large. I would recommend staying here for the views of London and it's a great base to explore some of London's best sights. However, be prepared for how large the hotel is (long wait at check in / check out, busy spa area) and also if you have Club Carlson status, then the benefits are unfortunately minimal (which usually points to poor training of staff by hotel management).
Great modern hotel in a fantastic location. Studio rooms are great for young families if your kids can share a sofa bed. The pool and spa is beautiful, the lounge and coffee shop are very pleasant.Be aware at breakfast - the music was way to loud for a relaxing breakfast and do not let them take you down to the overflow breakfast room downstairs - unless you are happy with a 2* rating experience. We refused to eat down there and they happily found us space in the main breakfast room where there is a great buffet with lots of choice.Regardless of the above we will always choose this hotel when travelling with our children.
At check in I was unwell that required the cleaning staff to be called. The reception staff were great, they assisted me to a seat and made me as comfortable as possible. They ensured our check in was quick and the customer service area phoned later to see if I required any further assistance. At 2.00am the next morning I needed to go to the hospital and the concierge on duty accompanied myself and husband across to the A& E Dept of St Thomas' Hospital to make sure we were cared for as quickly as possible. Our room were of a very good size. We had our 2 grandchildren with us and they had an area with TV on the opposite side of the bathroom. Breakfast each day was good though loud music isn't required whilst eating. The hotel is in a good location, public transport is close by and you can walk to some attractions.Our only complaint is the breakfast arrangements on the Sunday morning when the hotel is busy and we were along with many other guests were directed to the basement to have breakfast in the ballroom. This was like a circus, food was cold & not well organised, with some varieties not available is some instances. There were many young children running around unsupervised of which didn't make the experience pleasant. There was absolutley no atmosphere and like a dungeon to start the day. Whilst we did have children 10 & 11 years old they couldn't understand why we had to have breakfast in this area considering where we had been having breakfast on other days was a far better venue. I noted people without children were directed to this area and they were not impressed. On our return to Australia a friend who had suggested this hotel to us also made the comment about the breakfast in the basement as not being a good vision for a hotel of this quality. The only blight on an otherwise enjoyable stay.
My reservation at the nearby PP Waterloo was transferred here to the PP Westminster Bridge as the room at PP Waterloo was still under construction. We had a one room suite with terrace on the 13th floor, with a view of the Shard. Good view of London Eye from the terrace. The hotel room was very nice and clean and quiet. Hotel staff very friendly and it's a great location for site seeing. There is a need to reserve time at the pool in 1/2 hour increments in the afternoon, but that made sense given the size of pool and number of guests and was easy enough.
We stayed in this hotel for two nights during spring break. It's a big hotel and in a very good location, just across Westminster Bridge facing Big Ben. The hotel ground and room is clean, staff is helpful and polite. We stayed in a room with king-size bed and requested a softbed, which is surprisingly comfortable. Room is small but that's fine. I stayed in a lot of hotels in years and almost all hotel rooms have a sound-proofing problem if you have a noisy guest next door or upstairs, but not during my stay in Park Plaza. I am not sure if it's because no guests next door, but the staff said it was fully booked. Anyway, room is quiet and I appreciate that. There are three restaurants on site, but on the expensive side. We did eat in an Itatian place across street I think is Park Plaza's sister hotel, which was good. Of course all kinds of eating places are close and walkable. Overall, recommended.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight in economy class
- Hotel accommodation
- Continental breakfast daily
- Round trip transfer between the airport and the hotel included with select Transat packages
(Please note: airport transfers are not included with Air Canada Vacations.)
- 545 studios and 422 superior rooms
- Coffee shop
- Fitness centre
- 24-hour Business Centre
- Free WiFi
- Executive Lounge
- Coffee/tea tray
- In-room safe
Resort Location Map
Park Plaza Westminster BridgeLondon,United Kingdom
- Hotel Contacts
- Extra Info
200 Westminster Bridge Road, London SE1 7UT England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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