Plaza on the River
- What's Included
We stayed here for one night recently, the location isn't the best for getting into the centre of London, we did rather rely on Ubers. Initial impressions were good, with a friendly doorman and a nice reception area. However, the receptionist was very unfriendly (funny enough, she was the only unfriendly member of staff I encountered, even other ones I passed in the corridor or got into the lift were more friendly). Without even a 'hello', she asked which hotel I was checking into (the reception is shared by two hotels in the same chain). She then tried to sell me breakfast at £23 each and totally lost interest in me when I declined. At one point when I asked if the room had a bath, she walked off without a word, then returned to tell me that it did. She just handed me my keycard without a word, I had to confirm which floor my room was on and where the lifts were. Not a brilliant first impression!The room was a really good size with a huge balcony but unfortunately this was not usable as it is right next door to a building site and all the workmen could see into our room so I had to have the curtains on that side permanently closed. There were no chairs on the balcony and the door to the room didn't lock, which was a bit of a worry when we went out. The room had the most amazing view over the river (which I paid extra for), absolutely stunning. It had a Nespresso machine, a separate loo and shower and a lovely big bath. There was also a huge tv and a good lighting system, the bed was nice and big too. However, when I started to look more closely at the room, I realised that it was actually quite tatty. One wall had lots of scuff marks and dirty streaks on it, there were hairs in the bath, the bin was dirty, furniture was chipped and stained and one of the control knobs was missing on the bath. I had turned on the 'Do not disturb' sign but despite this a member of staff came into my room to restock the mini-bar! The air-conditioning was very poor, I'm not sure it was working at all and it was a very hot day. The curtains had lots of small holes in and the bed linen had not been ironed. The shower was nice and big but the temperature fluctuated badly and there were little nodules (presumably to make it non-slip) all over the floor which hurt my feet. When I came to make a cup of tea, there were no sugar sachets at all!I was very disappointed as I have stayed at other hotels in this group which I have liked, so had high hopes for this being a 5*, but I would not stay here again.
We are having a suit room but Ac is not working inspite of several complaints they don't bother and there response can we provide you a fan and as I am paying them around 4500 pounds for my stay please don't recommend for this hotel
The hotel had a lot of problems. The rooms were all show. Nothing worked and they had a strange set up. The towels had holes and we had constantly ask for wash cloths. The tub was beautiful but the water wouldn't drain and the control covers kept falling off.
We stayed at the hotel for a visit for Trooping the Colour. Great location for central London. Walkable distance to many attractions, especially London Eye and Southbank.The suite had a fantastic river view and the facilities, toiletries and bedding were high quality.
We had one night here as a surprise for my husband for his birthday ahead of a day at the cricket at the Oval. Loved the hotel - had the quality and service you would expect for the price you pay. River view was amazing and watching the sun go down over London a great end to the day. Staff were very attentive. Chino Latino restaurant food was delicious. Couldn't really fault the hotel. Price was standard for a central London hotel which to me will always seem a lot, but for a one off special stay, was well worth it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 65 Suites
- Conference Facilities
- Wi-Fi (public areas)
- Security safe (at reception)
- Laundry Service
- Room Service
- Beauty Salon
- Parking - onsite
- 1 double bed
- Sofa bed
- City or river view
- Air conditioning
- Separate sitting area
- Complimentary wireless Internet access
- Wired Internet access (surcharge)
- Laptop-compatible safe
- Plasma TV with cable channels, pay movies, DVD player, and video-game console
- CD player, Clock radio
- Kitchen with microwave, stove top, refrigerator, dishwasher, minibar, coffee/tea maker, espresso maker, complimentary bottled water, kitchen linens, cookware, dishware, and utensils
- Shower only, with handheld showerhead
- Makeup/shaving mirror, bathroom phone, designer toiletries, bathrobes, slippers, bathroom scale, and hair dryer
- Iron/ironing board
- Complimentary newspaper
- Soundproofed rooms
Resort Location Map
Plaza on the RiverLondon,United Kingdom
- Hotel Contacts
- Extra Info
18 Albert Embankment, London SE1 7TJ England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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