Plaza on the River
- What's Included
When I originally booked through a hotel booking site, I did not get the type of room I wanted. I assumed all rooms had Thames view, but after reading more, it didn't seem to. I wanted to have a special trip with my wife and the hotel worked with me to upgrade the room. They were very understanding of my mistake and kindly obliged. The view was great, we sat on our balcony listening to Big Ben strike at midnight and having a few drinks. The tube station is a bit down the road, but there's a bus stop right in front. The breakfast! Oh the breakfast! It was an AMAZING breakfast with great views over the river.
I booked a single night stay for my wife and I in one of their 1 bedroom balcony suites.First impressions were great, and our concierge Alejandro couldn’t have been more helpful.Once we arrived in our room, we started to notice the general lack of cleanliness, with dust and plaster on the bedside tables, to dirty footprints and dust on the laminate floors, and a ripped painting on the wall.For the first couple of hours there was banging and drilling from an upstairs room, which was apparently having some floor repairs.When we woke up, both my wife and I had not slept very well at all, and both of us complained of a sore back.On closer inspection it was clear that the mattress in our room had seen better days, and that the springs could be felt through the top of the mattress.........not good for a £300 a night hotel!Even a London Premier Inn has decent mattresses at less than half the price of this hotel.Breakfast was however excellent!I made a complaint to our concierge on departure, at which point I settled the bill having been told they would see if they could do something about the bill retrospectively.I have subsequently received an email offering a room upgrade on our next visit.Regrettably, I will not be booking to stay here again, so they can keep their upgrade.
Booked a suite for myself and two other members of my senior leadership team down for a conference having done so for a similar trip last April. I rang beforehand to speak to the hotel and check that the one bedroom suite could be split into separate beds so that 3 males could have separate beds. However upon arrival the front desk informed me that this wasn’t possible and we were left with the uncomfortable position of two staff having to share a bed . Resulted in me having to book my colleague into a different hotel. They offered to upgrade us to a 2 bedroom suite but wanted to charge us extra even though it wasn’t a busy night and some of these rooms sat empty. As a Carlson member it just leaves you very disappointed. Shame as the hotel is superb in all other aspects great location , excellent facilities , executive lounge food and views was great , unfortunately will just look at other chains when travelling for business
The best Hotel to pick if you like the view of the The river and Big Ben, easy to reach if you arrive to VAUXHALL UNDERGROUND STATION (Victoria-line) from the station just walk short distance DO NOT cross the river. best view of the British HP,room xx75, is the best, ask for high level above floor 10, check in was fast thank to (Mr Nouh)DEAR GUSET BE AWARE THAT IF YOU FROGET TO ACTIVATE THE (DO NOT DISTURB) SIGN THE STAFF WILL ENTER THE ROOM AT ANY TIME IF YOU AGNORE THE KNOCK ON THE DOOR REGARDLESS IF YOU A SLEEP OR ENJOYING HOT BATH OR EVEN NACKED,,,,,,ETC.
This hotel is fabulous!!, we stayed with our 14 yr old son and had an amazing time! A few small issues which were dealt with immediately by the staff! Glass of Prosecco or juice on arrival, small box of chocs on my pillow every night, small things but made the stay even more special. So close to Big Ben & Parliament, we walked over Westgate Bridge and had a wander around! Vauxhall tube station only 10 mins away, very good location will be coming again!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 65 Suites
- Conference Facilities
- Wi-Fi (public areas)
- Security safe (at reception)
- Laundry Service
- Room Service
- Beauty Salon
- Parking - onsite
- 1 double bed
- Sofa bed
- City or river view
- Air conditioning
- Separate sitting area
- Complimentary wireless Internet access
- Wired Internet access (surcharge)
- Laptop-compatible safe
- Plasma TV with cable channels, pay movies, DVD player, and video-game console
- CD player, Clock radio
- Kitchen with microwave, stove top, refrigerator, dishwasher, minibar, coffee/tea maker, espresso maker, complimentary bottled water, kitchen linens, cookware, dishware, and utensils
- Shower only, with handheld showerhead
- Makeup/shaving mirror, bathroom phone, designer toiletries, bathrobes, slippers, bathroom scale, and hair dryer
- Iron/ironing board
- Complimentary newspaper
- Soundproofed rooms
Resort Location Map
Plaza on the RiverLondon,United Kingdom
- Hotel Contacts
- Extra Info
18 Albert Embankment, London SE1 7TJ England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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