Plaza on the River
- What's Included
My wife, son and I had a great time at this hotel. This hotel has great rooms, spacious and comfortable beds. Amazing views of the Thames and the Parliament. Good location. Just a 15 minutes walk to main attractions like the BIg Ben, London Eye and The London Dungeon. 2 minutes walk to convenience stores (very convenient :).The food at Chino Latino and the breakfast restaurant is superb.But the best of this hotel is its customer service. All employees provide an excellent service. They are always smiling and ready to help, from concierges to managers. I want to give special thanks to Ewelina, restaurant manager, who went above and beyond to ensure our son's food allergies were taken into consideration before eating at the restaurant. Thanks also to Christina who was very friendly and helpful advising my wife of the best areas for shopping in London.Thanks to Joe, who provides an excellent service at the breakfast restaurant,and to Sam who is always friendly and attentive to provide good service from the moment you enter to the hotel.Why I did not give this hotel 5 stars then??? We had 2 reservations on different days. On the first day we arrived, the room was not cleaned enough to our standards (specially for a picky wife as it is mine). Sylvia at front desk, was able to move us immediately to another room and was very attentive of any details to make sure we were happy with this new one. When we came back for our second reservation the room was a little better, however we do think they can make some improvements on this area (I hope this helps to get this better and not to get rid of employees instead).In summary, I give this hotel a 4.5 review. Excellent service, friendly employees, good location and reasonable rates.I will definitely come back to this hotel when I travel to London again.Good for families and couples.Thanks to all the people that helped us there.Jose B
The experience was great due to the convenient, and beautiful location of the hotel. The staff overall was superb!If you are looking for a romantic experience, this location is perfect. It has the most pectacular view of the River Thames and Big Ben!
From the room being dirty and uncleaned (think filthy bathroom. Dust you can write your name in. Shockingly poor staff with a poor grasp of English. I could go on!) Kind of like a 5 star Fawlty Towers (if you are old enough) but they charged me £400 per room a night for it. I was shocked and very disappointed. My Mums 70th Birthday and i could have done without the aggrovation. It gives me no pleasure to write this review but it was a shabby experience. Having said all that, i booked two rooms and one was ok. The lady in the restaurant insulted all of us over breakfast though.....you couldnt make it up!
The room was excellent but the sofa bed was very uncomfortable and the temperature in the room was too hot and no controls in the room to turn down it down. Apart from this the room, a studio, and bathroom were amazing.
This is a super posh hotel with amazing Thames views at a reasonable London price. Highly recommend this hotel for superb amenities, service and value. If you do not get a room with a river view, get the inclusive breakfast as the executive lounge has amazing views too. Though there are not a lot of restaurants nearby, the hotel has an excellent Latin-Asian fusion restaurant and bar with live music. The area is experience considerable growth so it is only a matter of time before more restaurants move in. There is a cute beer barge on the river in front too.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 65 Suites
- Conference Facilities
- Wi-Fi (public areas)
- Security safe (at reception)
- Laundry Service
- Room Service
- Beauty Salon
- Parking - onsite
- 1 double bed
- Sofa bed
- City or river view
- Air conditioning
- Separate sitting area
- Complimentary wireless Internet access
- Wired Internet access (surcharge)
- Laptop-compatible safe
- Plasma TV with cable channels, pay movies, DVD player, and video-game console
- CD player, Clock radio
- Kitchen with microwave, stove top, refrigerator, dishwasher, minibar, coffee/tea maker, espresso maker, complimentary bottled water, kitchen linens, cookware, dishware, and utensils
- Shower only, with handheld showerhead
- Makeup/shaving mirror, bathroom phone, designer toiletries, bathrobes, slippers, bathroom scale, and hair dryer
- Iron/ironing board
- Complimentary newspaper
- Soundproofed rooms
Resort Location Map
Plaza on the RiverLondon,United Kingdom
- Hotel Contacts
- Extra Info
18 Albert Embankment, London SE1 7TJ England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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