Sheraton Heathrow Hotel
- What's Included
A hotel that offers excellent sleep quality, spacious clean rooms. Breakfast choices are as usual but quality and freshness not so good. For restaurant try down town London.The behavior of the waiters serving breakfast and the restaurant needs to be refined.Racist comments do not help anybody nowdays. As a Sheraton lacks any sense of decoration and lightness resembling more to the underground in terms of colors and lengthy corridors. A nice choice though for hop in hop out of the country. When booking online you will find it extremely difficult to find the optimum rate but it is always cheaper.
In short: The refurbished rooms are nice but housekeeping is inconsistent, the food in the Orchard restaurant is terrible and the front line service abysmal.Having been in three different rooms, I am not impressed with consistency of housekeeping. One room had items missing in bathroom, another had a fridge with some other guest's badly spoilt food (the smell was horrible) and a third had no remote control for the TV.Front line service is far from impressive. Complaints are dealt with extremely unprofessionally and require you to contact Sheraton via Twitter to get restored properly. On on occasion I had to argue with the receptionist on check-out to get an indirect parking charge taken off.Finally, the food in the Orchard restaurant is absolutely terrible. Have tried several different things, none of which were good, some barely edible.
This is the second time I've stayed here and would really recommend it. So much so we have already booked it again for the night before our next holiday in August! The food at the Asian restaurant it absolutely out of the world and of a very high standard. This hotel also offers an inside pool with a bar perfect to get you in the holiday mood. Rooms are nice and spacious.
I just couldn't believe the atrocious treatment from check in to check out at this supposedly 3 star SPG hotel. I'm a platinum spg member but that had no meaning to this staff. Shoe box tiny room, although refurbished was dismal. I had booked 2 stays on a pre paid rate. Was laughed at about the parking charge of $25 for an unsecured car park, most just don't pay I found out on leaving. On my departure visit on second trip I specifically asked about an upgrade this stay, again laughed at & given excuses by poorly spoken none English staff at check in desk. I also said that I would not be staying for the 2nd night I had paid for, could I get a future credit or something. More broken English excuses just pored out of this guys mouth insulting to the last. On check out next morning was told to send an E mail to complain if I didn't like treatment. As an SPG with Ambassador concierge member even concierge was told to pound sand. SPG must be ready to cut this facility loose from an otherwise great chain of hotels worldwide. Would never recommend, will never return fact is I've stayed 18 days at the Skyline Sheraton a mere 8 blocks away much much better staff & facility since this incident. Don't let photos deceive you, this hotel is for one night stands on a corporate level for flight staff who have no choices. The $150 they kept has cost them thousands in future stays. Wouldn't suggest to my worst enemy, yes it's that bad.
Stayed recently so as to avoid the M25 early morning rush hour prior to our flight. Very pleasantly surprised. Warmly greeted at check in and my Sheraton status recognised and on file, so managed to get a room upgrade. The hotel looks a bit weird from the outside, the room looked like it had been recently renovated. Good Sheraton bed and very, very quiet. In fact I would say it was the quietest airport hotel I have ever stayed at - quite amazing given the proximity of the airport. Would book again if I needed to stay close to Heathrow.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 426 rooms
- 1 restaurant, 'The Terrace' (International)
- 1 bar
- Fitness Centre
- Gift shop
- Meeting facilities
- Tour desk
- Business centre
- Internet station
- Car rental desk
- Room service
- Laundry services
- Wireless internet access
- 1 full bathroom
- Air conditioning
- Cable television
- Clock radio
- In-room safe
- Iron and ironing board
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Heathrow HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
Heathrow Airport Colnbrook By Pass, West Drayton UB7 0HJ England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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