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We’ve traveled the world, stayed at countless properties and I’ve never received worse and more humiliating customer service. Hotel Tavistock had 3 kids working the front desk who decided to not only humiliate me in front of my children and other guests, but also purposefully demagnetize my room keys while I was out because the main kid, Shane, believed I was trying to game the system.While booking through Hotels.com, there wasn’t an option to include our 3 little babies and we booked a double room for 2 adults. We figured the kids could share beds with us, but the argumentative hotel staff, who were eager to fight, demanded that we get another room at a higher rate and split our family up during check-in. They decided to tell us this in the most humiliating fashion ever, causing a scene in the lobby, taking turns laughing at us, and scaring my kids into believing we were going to have to split up for the evening.My husband and I had had enough and agreed to just leave so we asked that they just cancel our reservation. To this, they laughed and said that they had no control over it and that we would have to talk to our booking agent, Hotels.com. Funny thing is, we call Hotels.com and they tell us that Hotel Tavistock did indeed have the final say on whether or not to refund our reservation. Surprise surprise, they declined so I was forced to go stay with a family member an hour and a half away with my oldest while my husband stayed with the younger 2 in the room we were stuck with. Begrudgingly, we had to keep the reservation and when I asked for the wifi info so I could take a video conference meeting before leaving, Shane rudely snapped, “directions are in the room. figure it out!” The hotel staff, as you could imagine, took a lot of joy out of forcing us into accepting to keep our room. The staff stood there grinning, pointing, whispering to the young giggling doormen and laughing at us and our predicament. I did speak to the operations manager, who at least was older, and promised to look at the CCTV footage to determine which of the staff would be reprimanded (maybe), but that didn’t seem to help as Shane decided to demagnetize our keys while we were out taking the kids to lunch and the park across the street because he insisted I was going to stay overnight.The housekeeping staff, which was so sweet, was shocked to see that both of our keys had been demagnetized, leaving us locked out, when we returned and we knew something was up. They tried to let us in and told us we'd have to go back down to the front desk. I’ve never been so humiliated and treated so poorly by a hotel staff in my life and would seriously avoid this place at all costs. The kids running the place are eager to fight and have no idea what it means to be accommodating or how to provide great customer service. They laugh at guests and go out of their way to spite them by doing immature things like demagnetizing keys, pointing and laughing. On top of that, they continued to lie about their agreements with third party booking agents in that they’ll deflect blame onto them until it comes time to put the money where their mouth is. Avoid at all costs.The location is walking distance to Kings Cross and St. Pancras Station which is why we booked here, but the Premier Inn was across the street from the station and based on how we were treated when we subsequently checked into one, we would’ve stayed there instead. Modern rooms, excellent service, A/C, clean, AND THEY NOT ONLY WELCOMED OUR CHILDREN BUT GAVE THEM GOODIE BAGS during check-in! Quite the opposite of how we were treated by the Tavistock Hotel staff. Oh and there was no A/C in the room and a lot of street noise with sirens going off all through the night. Because there was no A/C, we had to leave the windows open which my husband was able to record.
We were staying here for 5 days, and the staff was pretty nice. Reception staff were kind, and when we didnt find our room, the cleaners helped us very kindly. The old man at the breakfast hall was kind of rude. We didnt hear him greeting us, and we didnt understand a word he said, still though i understand some pretty hard english. He was just mumbling to us. And the breakfast was such a dissappointment. Just some dry bread, cereal and juice. And if you wanted more, just pay 7 pounds! Wasnt worth it. The rooms were altogether pretty clean and the beds were nice. The restroom and shower was also nice and clean, but it was so tiny, the door didnt open very well. But the reason i only gave two as a grade, is the hotness!!!! It just was the heatwave, and oh the nights! We couldn't sleep at all! The windows were all the way open and we slept almost naked. We kept cold bottles of water on our necks so that we could get even rested. We tried to stay out of the room as much as we could. And when we left the hotel with a taxi that the staff has got for us, the 'taxi driver' not a licensed driver, gave us an old 5 pound bill, that we could not buy anything with! So rude, and he did it on purpose, we saw how he chose it from his pocket and just smiled. The hotel is great for a one- or two day trip with no kids. The park next to the hotel was nice and calm! The hotel is also in a great place near everything such as tubes and buses.
We've stayed in a number of hotels throughout London over the years and this warrants a review/ warning for travelers. As part of a package with British Airways, we were there a week. Before you stay, you should know what to expect because this is more like a hostel with fewer services. I have given one star because the staff is friendly and the rooms are clean. However . . . the lack of amenities was extreme. There were no . . . ice machines in the hotel - we went to the bar and were given a plastic bucket of ice, but the bucket was cracked and in the morning we had a pool of water in the room on everything. There are no safety deposit boxes though I saw a sign in lobby about renting them by the day. The rooms are extremely small - as small as we've ever seen. Nowhere near enough room for a chair and one person has to sit sideways on bed for the other to pass. There is a very small screen TV in the corner. The room has no fridge or air conditioning. No - hand towels, face/wash cloths, or tissues, soap the size of coins, 2 pillows per room. the closet was musty so we kept it open. The beds are lightweight and on wheels so they tend to roll around. No laundry service whatsoever. The coffee at breakfast is undrinkable - I'm certain it's instant, so we switched to tea for the duration. At checkout, we asked them to hold our bags for a couple of hours and were charged. I don't understand the great reviews - if you need to flop for the night, I suppose it would suffice. We generally have no problem with budget hotels but this was a different category altogether. I was appalled to discover that this is an old established hotel group pretty much exclusive to Bloomsbury who own about 8 hotels and apparently all of these British family owned establishments are of this grade. Added to that they are on the list of top ten multimillionaire hoteliers in London. We will do our homework a little better next time.
We stayed for one night on 17/6Ten minute walk from kings cross stationLovely welcoming reception staffRoom had all we needed for an overnight stay - comfy bed and a large deep bath The breakfast was buffet style and catered for all tastesAll the staff we spoke to were friendly and helpful
This is a decent hotel, situated right in the heart of Bloomsbury. It's a 3 star, so pretty basic, but there are plenty of great little touches which make it worth a visit.The hotel is decorated in art deco style, right down to the entrance which streets to be pewter. The hotel benefits from concierge staff to help you find where you need to go and who will help with moving luggage. There are a number of lifts in the property so getting to the right floor is easy. The rooms are somewhat basic and very warm. There doesn't seem to be any air conditioning and the window in my room wouldn't open. Had i been there for any longer than 1 night, it might have been an issue but on this occasion it was something is could live with. There are things in the rooms which need updating e.g. the bathroom doors which look as though they have been caught in heavy carpets at the bottom, but the room was clean and comfortable. There are all the things you'd usually expect - tea/coffee provision, kettle, trouser press, hair dryer, plenty of space for hanging clothes, TV. The beds are surprisingly comfortable and I had a great night's sleep. My room overlooked the square so was pretty quiet too. My stay included breakfast and on check in I was provided with a card which I needed to take to breakfast with me the following morning. The card also allowed a discount of 10% on food bought from the restaurant at any other time of the day. Breakfast was a very easy affair. The restaurant is very large and I was encouraged to sit wherever I wanted to. Breakfast is buffet style and you can literally have as much as you want from a choice of bread rolls, cereal, porridge, fruit, juices, toast and cooked breakfast. There is plenty of butter jam and marmalade provided and an at table service provides tea and coffee. There are plenty of staff on hand and they seemed keen to help. Check out was quick and easy and hassle free. All in all a good stay and I'd definitely go back again. Certainly one to consider when going to London and good value in my opinion, considering the location.
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Tavistock HotelLondon,United Kingdom
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Tavistock Square Bloomsbury, London WC1H 9EU England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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