The Bloomsbury Hotel
- What's Included
- All Inclusive Features
Booking point com duplicated for mistake the reservation of my room, when trying to cancel one of them the system canceled everything. But the cavendish hotel (in lowercase) charged me 100% of all the value of the rooms without having enjoyed them, I tried to reach an agreement thanks to the good offices of a Booking point com employee, but the director of this bad hotel He refused to reimburse me for anything, at least the value of one of the rooms, since I recognize that reservations have limitations. I expected a friendly gesture, I WILL NEVER RETURN TO THAT HOTEL, I do not recommend it. It seems to me that the way they treat guests when these errors occur is abusive. The cordiality has been lost, and I will exert all the possibilities to complain in social networks against these people so scarcely cordial. I´M EXPECTING FOR A correction to such regrettable behavior. I’am a guest and i have my social networks to make it a good publicity.
For two people we got a "double bed" like +-100cm wide. The room was small , dirty and smelly as well. For the last night they put us to a bigger one, but we already lost the motivation, even if that room was bigger and more comfrtable. The food was really good, the waitresses were friendly.
We attempted to stay here last night. Room ok very average, not a 4 star as it claims. When we get back from our west end show, our door was almost hanging off and the door frame on the bed with screws on the floor. The lock smashed in and all our belongings tipped out and been rifled through. All my coins from my purse thrown across the bed. Had our phones and bank with us thank goodness so nothing of value to be taken. The reception man couldn’t of cared less! I was shouting for him to call the police and he didn’t! I had to make him come and look at the damage on the property. We got a little sorry out of him. I was crying, shaking and am pregnant and didn’t even get offered a glass of water or was asked if I was ok. Got our money back and got out as quickly as we could. Unsafe place! Avoid!!!!!!!!
I don't really think I need to write a review, just take a look at the pictures! Would you stay there?! All I got when I spoke to someone at the front desk was "we're very sorry sir". Well, if you were sorry, why allow rooms in this state to be booked out? Pic two, three and four are of the bathroom. First of all, the toilet is too close to the sink to use... Secondly, the side unit is cracked... Thirdly, look how clean it is (sarcastic face).The last photo is of the main bedroom. What's the door for on the left you may ask? It's actually the back door to a rather smelly back yard to the hotel! Let me tell you the blackout blind does little to keep the smell, or the noise from staff having a "fag break" out the room!Final comments... Thank God it was only a three night stay! Rapist and murderers get nicer cells than this!
My partner and I stayed here for one night whilst visiting London to see a West End show as part of my 30th Birthday celebrations. The hotel is in a good location for the theatres and this is its ONLY positive point!This hotel is awful and essentially needs to be thoroughly investigated by Environmental Health! Genuinely surprised it had never appeared on Ramsey's Hotel Hell - ironically what we were watching on the TV the morning we checked out.When we arrived the man on the reception desk barely acknowledged we had arrived - there was no welcome or smile - it was a systematic request for name and then signing of the details. We were offered either a room on the third floor or a room on the lower ground floor - we opted for the third floor. There was no offer to help with the bags or showing us the way - just given directions and left to our own devices.On the third floor landing, there was an old mattress and two/three bags of laundry just left there - this was about 5 in the afternoon and they were still there after we had seen the show and when we left the next morning!When we entered the room (303), there was an awful smell of stale smoke in the room and when looking out of the window onto the ledge you could see the cigarette butts that had obviously been smoke out of the window to avoid going all the way downstairs again. Although would not be surprised if the smell was from back when people were allowed to smoke as it was clear it had not been redecorated for a good 20 years.Upon inspecting the bathroom, there were dirty, cracked floor tiles and disgusting mould on the bathroom ceiling. The water comes out either scolding hot or freezing cold - there was no in-between - hot was even coming out of the cold tap.The room was dated - the double bed was two singles put together and when we pulled back the duvet we found stained sheets and then only one of the singles had a mattress protector on it which was also stained with god only knows what and both mattresses had vile stains on them as well. We rang down to the reception and informed him and were offered the lower ground floor room instead. The receptionist showed us this room - I say room, it was more of a box - very narrow and small the 'double bed' was just a slightly larger single and it took over the room - you would have to climb on it as you couldn't walk around it. The receptionist peeled back the smallest corner of the duvet and seem annoyed when we requested to see more and the actual mattress which was still stained. We opted for the 3rd floor room and requested that some clean sheets were put on the bed - which again seem to frustrate the receptionist guy as he claimed that there were no housekeeping staff available to do it. We had to wait almost 20 minutes whilst he eventually found a maintenance man to do it for him and he only opted to take the bed sheets and didn't even bother with the disgusting mattress protector. He came back with sheets that were too small for the bed so this delayed us further.To say we chose to stay there anyway would be incorrect - we did not have much choice as we were on a time limit to get to the show - had we arrived earlier in the day, we would more than likely have opted to find a different place to stay.We both opted to sleep on top of the duvet as it was the cleanest 'dirty' thing in the room. The bed itself was uncomfortable and I couldn't get to sleep until gone 4 in the morning out of sheer exhaustion from lack of sleep.We had hoped that breakfast would be a small redeeming feature of our stay - we were very wrong! The breakfast room which was on the lower ground floor was cramped and uninviting. The waitress, with a strong foreign accent, did not so much ask what we wanted for the breakfast as told us what we were having. Aggressively talking at a rate of knots "Eggs - scrambled, boiled, fried!" and "Breakfast - beans, sausage, bacon, tomato!". Not great service at all. The breakfast itself was truly disappointing it came out within a minute of ordering (so pretty much cooked and kept warm rather than freshly done) - with a small chipolata size sausage, anaemic looking bacon and literally a tablespoon-sized portion of baked beans. Whilst there was other guests in the room as well it had an atmosphere that would make a mausoleum feel welcoming.My partner risked the shower in the morning but I opted to wait until I got home given the state of the bathroom. As we left, housekeeping was sorting out rooms on the 2nd floor but had just chucked the towels and sheets on the stairs which made it dangerous to walk down.Checking out was just as bad as checking in - no service, no hope you enjoyed your stay or hope to see you again or even a sorry about the room! Just handed the key-card over and left to leave in silence.Needless to say we are pursuing a full refund so far without much luck mostly because the 'manager' is constantly unavailable or coincidentally just left! Even being told that he would contact us back but never has. We were also told that in order to obtain a full refund we would have to email - which we did - but no response to it has been given despite when we phoned again they acknowledge they had received it. We will be pursuing it at a higher level as well.The hotel manager and staff should be ashamed of the cesspit they are running - lazy, uncaring, unmotivated and pride-less - avoid this hotel like the plague or risk catching it!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round trip flight in Economy Class
- Hot buffet breakfast
- Hotel taxes and service charges
- 153 rooms
- 1 restaurant
- 1 bar
- Fitness center
- Internet business center
- WiFi available
- Laundry services ($)
- Currency exchange ($)
- 1 queen-size bed or 1 double bed
- Full bathroom
- Mini-bar ($)
- In-room safe
- Flat screen satellite TV
- Desk/Working area
- Central air-conditioning
- Radio/alarm clock
Resort Location Map
The Bloomsbury HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
75 Gower Street Bloomsbury, London WC1E 6HJ England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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