Thistle Marble Arch
- What's Included
Our OpinionThis hotel was converted from an apartment block so the rooms are very large and bright with nice decor. Family rooms also available accommodating up to 4 people.
Location:Oxford Street, Hyde Park, Bond Street
We have been staying at this hotel for the past 7-8 years when it was the thistle Marble Arch. I have to say that this time was the worst ever service that we had received. Where even the housekeeping staff did not speak a word of English instead would laugh in our faces. Room service would take hours. We requested an early check-in as my uncle is a patient at Cromwell Hospital but they couldn't even guarantee one room under the circumstances for a loyal customer and instead we had to pay and book for four rooms in one day in advance. Which meant paying over £1500 while we weren't even in the country yet. On one occasion our food trays were left outside for 12 hours until I had to call and remind them to move it as it was unhygienic. We had ordered tea for one guest who was visiting and that didn't arrive until I made three phone calls and then came after 1hour 15 mins. All this had been told to the managers and we were allowed to check out later on check out date !
Rooms were clean and was silent. Breakfast is very good. Staff in breakfast amazing , polite , smiling and listening not acting! In the floors many of them was talking mostly not care about customer also I called the receptionist for wake up call she was laughing after 4 Times ring!!!Great location who has last minute shopping! Any occasion will be convenient.
The stay was very good. The reception gave a nice welcome and checked us in smoothly. The best thing about this is the hotel's the location. It is located on Oxford street, very close to two underground stations, Bond street and Marble Arch station. The breakfast was ok, good selection of food and drinks. Special thanks to the management handling various issues we encountered during our stay; They were very helpful and understanding. The concierge service is very good as well, they helped book our dinner and a trip to Biceter Village. If I visit London, Amba Hotel Marble Arch will be my first choice.
There are lots of good things and lots of bad things about this hotel. The good - it's on Oxford St yet there was no noise overnight, it's a minute's walk to the tube, its in a beautiful art deco building and there is really good free wifi everywhere.The bad - no vanity/amenity kit, so I had the joy of trying to remove my make up with toilet paper. The food isn't very good and the lifts are slow. Rather than an information booklet in your room there is a tablet, which in principle is brilliant except that mine didn't work so I had enormous trouble ordering room service or doing anything. Finally, the odd. Beds are two singles pushed together, but they have single duvets and sheets so you can only use one half, basically giving you a single bed. Why they don't use matress connectors I don't know, but I felt like I was back at university in a single bed.I'm in no hurry to come back. The final thing I'll share is that the hotel had the audacity to write to me after I checked out to request that I give a 5* review. Amba, you never asked me how my stay was or if I was happy, so you have no right to ask for 5* feedback.
I have been in Amba hotel several times and every time I am very pleased. The check-in and check-out go very quicly. The stuff is very kind and helpful. The breakfast is tasty and there are very wide selection, every person find something for flavour. Special thanks to Shanlo.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 692 rooms
- Concierge services
- Fitness equipment
- Room service (24 hours)
- Conference room
- Gift shop/newsstand
- Internet access - wireless (fee)
- Internet access - wireless (fee)
- Cable/satellite TV
- Air conditioning
- Coffee/tea maker
- Private bathroom
- Hair dryer
- Iron/ironing board
- In-room safe
Resort Location Map
Thistle Marble ArchLondon,United Kingdom
- Hotel Contacts
- Extra Info
Bryanston Street, London W1H 7EH England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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