- What's Included
The hotel is fabulous ....the spa is stunning however there are some areas that need improving. I arrived early (10.30) and was told the room was not ready and it would not be guaranteed until 3pm. She was nice and said it would be put as priority however 2 hours later (after lovely treatment and use of spa) another Receptionist just said the same thing when it still was not ready. I work in hotels and asked if the room was allocated yet as it was after check out time....all she said was she could only guarantee a room from 3pm. It is not the fact the room was not ready....it was that there did not seem to be any fair process of allocating rooms and ensuring those that arrived first were accommodated.The other issue was that the council came to collect the bottles from what seemed to be a busy Brighton weekend, at 4.40am this morning....followed by the rest of the rubbish at 5.21am. It was right outside our room and there does not seem to be any soundproofing on the windows! Not a good night's sleep!
Every year I take my partner away for her birthday, always to a hotel and spa, it's guaranteed to make her happy. We have stayed in the Christchurch Harbour Hotel so thought we'd try this one. Our room was stunning, roll top bath in room, lovely views of Brighton and beautifully finished. Service in the bar at the table is a real let down, we ended up sitting up at the bar and this was much better. Staff are friendly, polite and professional. Ended up having some amazing cocktails made for us based on the flavours we liked. Food in the jetty was excellent, we had the fillet and it was the best I've eaten in a long time. Breakfast in bed was a bit disappointing and they charged us service charge on the room service charge, work that one out. The spa is quirky and beautiful, although hot tubs weren't hot and swimming pool was a bit on the cold side. All in all a lovely stay, would stay again. If you do stay look up the Giggling Squid Thai restaurant. Amazing!
It's missing the finishing touches, really let down by lack of attention to details. We arrived to an 'upgrade' but they'd missed that my daughter needed a bed. The 'upgrade' room had really dirty windows, a broken wardrobe and the previous guests cufflinks left behind. On arriving at our booked room it was tiny, dirty (stained) carpets, a really noisy portable A/C unit, view to a brick wall, no glasses to drink the sparkling (only) water. At the top of the bunk bed was dirty and looking down at the wardrobe top it was filthy with an extension lead up there. The spa was pleasant and the breakfast good though, FOH staff were very nice.
I wanted to make you aware of the experience I have just had at the Brighton Harbour hotel.I stayed from 12th - 14th September.The hotel itself is lovely, very spacious, very clean and the staff are superb (special thanks to the lady behind the bar with the dark curly hair who remembered orders the following day, George behind the bar who has just joined you. The waiter at breakfast who remembered our room numbers and gave us perfect tables so that we could see the sea. You reception staff very welcoming and accommodating).However, I have just had what should have been a very special occasion ruined because of the bedroom I was allocated. I must say that my mother was offered another room, she was originally in 108 which was a dangerous room for her with sharp edges and very narrow walkways. I asked for a safer room for her.I was in 121, here is a list of things that were wrong with that room -Bunk beds - I booked a twin room, this is not a twin room. I am 49 years old, far too old to be squeezing into a bunk. The bottom bed was 6" off the floor, impossible to get off without injury unless you go out onto your knees. The room was tiny, I could touch both walls at once. No storage - no wardrobe, no drawers, nothing.No hairdryerNowhere to sit unless you sat on the toilet - room service is totally impossible!Fridge not workingTelephone not connected (no cable)No bedside light -bathroom light is on a sensor which will be triggered if you turn over in the night and your arm crosses outside the bed (twice on the last night). close the door you will say but see above, No bedside light Reception kindly took my drinks bill (two glasses of wine) off the total but this barely makes up for two miserable nights in that room.I paid £162 for these two nights for my room (my mother paid hers separately and was happy in her new room). If I'd had any idea that this was what was going to be offered I would have booked another hotel in a heartbeat, trust me there are plenty of other options in a city like this. Please get these rooms sorted out, lose the bunkbeds and get storage in. It's not gimmicky to have bunk beds, it's an insult to your customers. If the rooms aren't big enough for two beds then they are not fit to be called bedrooms.
My boyfriend and I absolutely loved staying here and getting massages done. It was very romantic overall, just think that they could knock off £70-100 of their usual cost as it's really not that luxurious
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 117 Rooms
- 24-hour reception
- Conference rooms
- Common Area Wireless Access (fee)
- Car rental service
- Room Service
- Complementary coffee
- Currency Exchange
- Laundry Service
- Concierge service
- Business center
- Iron/ironing board
- Wireless internet (fee)
Resort Location Map
Umi HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
64 Kings Road, Brighton BN1 1NA England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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