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As one of the newest hotels in the city, and one that classes itself as 'high end', we were very disappointed with the service we received.We have now stayed on 2 occasions. The first was such a bad experience that we were offered the opportunity to return by compliments of the management. This was offered after the horrendous service at breakfast - at one point even being told that the poor service was due to too many guests coming down for breakfast.Our second stay started badly. The complimentary Gin that is offered is all standard rooms was non existent and the thick layer of dust/builders dust which was behind the desk made it quite apparent that it had been there since the hotel was built. How did I discover this dust? Because the adjacent lamp had never been plugged in and I rummaged about for an available socket.The rooms, it had to be said, are amazing. Possibly the most comfortable bed I have ever slept on and the best pillows as well. Tidy, well appointed and almost worth what the hotel charges.BUT - the breakfast service on our second stay had not improved other than a new toaster had been installed. Staff seem miserable, no one wants to take charge and they all pass the buck if you have a problem. If you are looking for ana amazing spa, comfy bed, and good location then it's great. Just dont expect great service too.
Weekend away from London you just want to enjoy and relax. The arrival experience was good the room was ready before check in time. Room with a view to the sea was great. However the windows were very dirty that you became dizzy when looking outside. Met staff in the corridor and asked to have the windows cleaned. Staff apologies and assured that it will be cleaned. Coming back to the room after some hours nothing has changed so we reminded them again and only then it was cleaned. The main elevator was not working - can happen - but the alternative elevator was very small and slow. In the morning housekeeping placed bags with the dirty lines in front of the elevator entrance on 3rd floor that you had to almost climb over it.We had dinner at the restaurant The Jetty, head hostess or restaurant supervisor was the most qualified person. Reading here the restaurant reviews it was 50:50 how our experience will be. Staff is not very well trained not naturally attentive. Ordered mustard with the dish. It did not arrive with the dish and had to ask twice until it was delivered. So Food got called by then.Breakfast - many complaints as we could here about. No service to specific tables, buffet was not refilled with bread and juices, even when I went back after some minutes. Table next to us got cleaned and the staff left the cleaning product bottle on the table for at least 10 minutes. I found a used cigarette and uses tissue under this table as well. So obviously cleaning from the evening was not done very well.During check out it was quite busy at the reception. One manager came out checking with each guest if he can help already, which was great approach. He remembered us from the check in and asked how our stay was. I raised the issues with the restaurant, however their was no great follow up on the complaint. Instead the tried to find excuses why maybe the cleaning product was still on the table, how it could have happened that the cigarette was found on the floor etc. That is not acceptable and not the right approach. Not in one word was mentioned "sorry" or compensation mentioned.For guests planning a weekend away, the hotel price is tooo expensive for what you receive. Its a nice product idea also having a spa but the execution is lacking in quality.I hope that the above helps the management to work on the problems as it is a nice modern product.
We stayed in the Brighton Harbour hotel & Spa on Sat 14th Oct for one night. We paid £306 for bed and breakfast in a superior double. All I can say is I am glad we didn't stay in the small double room. It was tiny and very hot as no air con. We couldn't open the window as there was too much noise from street below. The room was so small that the tv on the wall at the bottom of the bed made it difficult to walk around the bed as my found out when see got up in the night to go to the loo and hit her shoulder on it as she tried to get passed. We still had our nice breakfast to look forward to or as we thought. We order our food at 10.05 it didn't arrive until 10.45, I had ordered the full English with two pouched eggs she had the smoked salmon with scrambled eggs. When they eventually arrived my pouched eggs had be over cooked so both yolks were hard and her scrambled eggs were awful. They were burnt looked like it had been scrapped out of the pan and served up. we sent them back and decided life was to short to wait for them to cooked again. We collected our things to check out and complain. When we got to reception there was already 3 couples in front of us complaining about the breakfast and room facilities. When we eventually got to the desk and told them of our complaint obviously the guy had heard enough and was quite rude to my wife. They did refund our breakfast money but this still did not make up for the feeling that we had been completely ripped off. I will definitely not be staying there again and would strongly recommend you do the same.
This was our second visit, our first being a disaster! As recompense we were offered and accepted a complimentary night. On the surface everything looked peachy - the room was spacious with a sitting gallery for the seaview; the bed was huge and comfy. However ... the windows were dirty so the seaview was wasted; the windows didn’t close so the noise from the busy night life kept me awake. It was difficult to know what in the room was complimentary and what was minibar. The milk was off, despite being in date. The lift was out of order. Superficially the hotel looks beautiful but when you look closer it needs a better renovation. On the positive side, the management seem genuinely keen to learn from customers experiences. Will I go back? With so many to choose from that are cheaper with better value for money, probably not!
A girlfriend and l recently stayed at the Brighton Harbour Hotel for 2 nights we had an amazing 2 days. Could not have been looked after better and thanks to Paul Bennett on Reception and the gorgeous guys at the bar. Breakfast staff etc etc.Will definitely be returning We will be back in May. Great Location we loved every moment. Thank you all. Denny & Lisa
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 117 Rooms
- 24-hour reception
- Conference rooms
- Common Area Wireless Access (fee)
- Car rental service
- Room Service
- Complementary coffee
- Currency Exchange
- Laundry Service
- Concierge service
- Business center
- Iron/ironing board
- Wireless internet (fee)
Resort Location Map
Umi HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
64 Kings Road, Brighton BN1 1NA England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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