- What's Included
This is a very nicely appointed hotel in a great seafront location. Friendly and helpful staff and really nicely decor throughout. Spa is a real bonus with great facilities and staff. Breakfast was excellent as was evening meal.
I have been to bad hotels, noisy ones, especially in San francisco. But here, it is the level up. The noise is very loud every nights, coming from the very busy road, the nightclubs and loud people screaming on the street. Secondly, the parking is not free, we have to pay 18£ per days for it, the reception man gave us the wrong discount ticket (expired) and didn't even thought a "Sorry" was needed, but just a "Ho, i didn't know'. Another issue was the breakfast, it took a very long time to serve only a dry toast with cheap ham on top, really?! The coffee was served on the wrong table, and a nude photograph was on the wall in front of my face all that time! The cleaning people have cleaned our room, surprisingly, they decided to come back without knocking the door where we were actually sleeping. The lift was out of service (since how long? A year? It takes only a couple of days to have a specialist for that!) and the only available lift was tiny and slow. My room access card stopped working three times, nobody at the reception seems caring about it. The spa area was supposed to open at 7am, but we have been put off because a staff person didn't know what time it opens. I haven't had any contact with the staff without disappointments... the noise on rooms with sea view is awful, impossible to sleep. Harbour hotel is very disappointing, and we will never be back, don't go there for relaxing holidays, you'll be disappointed, it's just a big cash machine, taking hard earned people's money and forgetting the quality service they should give. Two advices for this hotel: remove all your useless and disrespectful reception staff, and change location.
To begin with, i booked a twin room through booking.com and i thought i would be two single beds in the room. But when i realized the twin room had a bunk bed i contacted the hotel and asked to have a double bed or two single beds in the room. The hotel replied that it would not be possible, and i was ok with that. I accepted that i made a mistake when i booked the room and didn't notice that the twin room had a bunk bed. But when we checked in the hotel and saw the room i was shocked to see the size of the room (108), it´s not much bigger than a broom closet. We could hardly fit the bags in the room, there was a fan in the room but there was no table in this small room so it had to be on top of the mini bar in front of the tv !!!Me and my wife had booked this room for five nights and the hotel was charging me 486 pounds for the stay there. That is just plane wrong.We went down to the reception and let them know about our disappointment and wanted another room. The lady at the reception offered us a bigger room but they were gonna charge 50 pounds per night (total 250 p). We accepted this offer and the room was much better than the broom closet . We were told that there was no air conditioning in the room and we thought that would be ok, we´ll just open the window to have some fresh air in the room. But the window could not be opened without some help from the hangers in the room (see picture) This room (124) was stationed were some trash bins were emptied every morning so early and that woke us up every night. One more thing i forgot to mention, the lift in the hotel was out of order which was not so good when we left the hotel with our three bags. When we checked out i told the lady (wich was very nice) about our disappointment and all she could offer me was to give us a 50 pounds discount which i accepted of course. I would not recommend this hotel to anyone, i have stayed in many hotels over the years and this was the worst by a milestone.
Hi we stayed here on a Sunday and Monday night in July 2017. We arrived at the hotel at around 3.15. Check in is from 3PM. There was a queue to check in and along with other guests we were told our rooms were not ready. We were offered complimentary drinks in the bar but as we had spa treatments booked in the hotel at 4 we went down to the spa area and our bags were put in various storage places until our room was ready. Bit of a bad start and they need to sort the cleaning/turnaround issues out quickly. After our treatments, which were fairly good, we were given our room key and our luggage had been taken up to our room. Main lift wasn't working which has been highlighted by other reviewers from previous weeks. So again they should really be making this a priority to sort especially for those staying on the higher floors. There is a service lift that can be used as an alternative. But it is a little cramped and is after all a service lift. The room was really nice, bed very comfortable and view good. They do have complimentary decanters with gin and sherry in, but as there is no indication of whether this is replaced for each new guest we didn't have any. Kettle with drink choices good and biscuits also complimentary. Coffee machine without any instructions so didn't use. Well stocked fridge with reasonably priced goodies and drinks for a hotel. Would be nice to have a guide in the bedroom explaining restaurant, spa opening times etc and local information. If there is one we didn't have one. Bar and restaurant are lovely downstairs. Food was good and the bar staff were great. Brighton is expensive for parking and you sometimes have to queue for a while to get into the public car parks. The hotel do get a discounted rate with the local car park which would usually be £30 every 24 hours.
This hotel is outstanding! I absolutely love this chain and the Brighton hotel doesn't disappoint. Beautifully designed rooms we had a superior room overlooking the beach. It's simply outstanding. Staff are wonderful too. Staying here is a must rooms even come with free gin!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 117 Rooms
- 24-hour reception
- Conference rooms
- Common Area Wireless Access (fee)
- Car rental service
- Room Service
- Complementary coffee
- Currency Exchange
- Laundry Service
- Concierge service
- Business center
- Iron/ironing board
- Wireless internet (fee)
Resort Location Map
Umi HotelLondon,United Kingdom
- Hotel Contacts
- Extra Info
64 Kings Road, Brighton BN1 1NA England
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.