Best Western Pavilions
- What's Included
Our OpinionThe Best Western Pavilions is a simple, no frills hotel with limited facilities and a small pool. However, it is kept immaculate by the cleaning staff, the guest services agents are very friendly and the location is amongst the best out of all Anaheim hotels. This hotel is directly across the street from the main entrance to the park, less than a minute walk away.
We're happy we stayed at The Best Western Pavillons. The staff were all so friendly and accommodating.The rooms were clean and the beds were comfortable. Yes, the walls can be thin but most hotel walls are. Besides, we were out during the day at Disneyland.The walk there was a 15 minute straight walk down Disneyland Drive to Downtown Disney. I think another great value of staying here are the breakfast vouchers the hotel gives for the Denny's next door. Good choices for breakfast kept us fueled and Disneyland ready.
have stayed at this hotel 6 times within a year period of time. And here are a few things you should know before you go;1) They do not serve a continental breakfast. You receive a breakfast voucher for a sit down meal at Denny's for eggs, sausage, pancakes etc. The hotel does offer coffee in the lobby. However there isn't anything convenient, simple and light option such as yogurt, apples, bananas, muffins, bagels or cereal.2) There is a $5 resort fee. It is cheaper then other hotels however, WHY do the guest have to pay a resort fee? Shouldn't we be paying for a clean room with comfortable beds? Are we paying for the free internet? For local calls? Most guest have a smart phone so should we have to pay this fee? 3) This hotel does not seem to value their customers. I think staying at a hotel 6 times within a year for 2-4 nights a stay makes me a valued customer and I have not felt the appreciation when addressing issues. 4) The customer service is below average. We are rewards members and one time, only one time were we offered cookies and water. And when addressing our issues regarding the room it's always been, "I can move you or waive the $5 fee"5) Lastly the cleanliness of the room is also below average. Our last 2 stays the rooms have not been clean, the carpet on our last stay was dirty, there was a small dot of feces on the bathroom floor and about 20 strands of hair around the foot of the toilet (the maintenance engineer can confirm this), the sink dripped ( I could not sleep and had to call the agent to notify him because I had a headache, the mini frig froze our food and after replacing our food and lowering the temperature, water leaked all over our food and when the fan was turned on, it seemed liked dried chunks of mud would come out. Also we had 5 weird pillows the size of decorative pillows on our last stay and the pillows were very uncomfortable.Also before writing this review regarding my past 2 stays that were below satisfactory I asked the front desk agent to speak to the general manager and she was not available to speak to me. I did mention to the front desk agent that I may \write a negative review and wanted to speak to someone to regarding my stay. However the employee did not seem to think that my issue was important to get resolved. Being a former hotel general manager of a Best Western property, there were many ways that the staff and manager could have done to make me a happy customer. The staff needs to better trained. The front desk agent could have contacted the general manager if she was not at her desk via radio to speak with me and addressed my concerns and issues however it was not done.
When we arrived we were greeted and promptly checked in. The rooms were spacious and very clean. Beds were comfortable as well. Our only issues were with the key card which had to be replaced 4 times before it finally worked right. Overall a wonderful place to stay!
My friend and I wanted to visit Disneyland and California Adventure without wanting to pay a fortune for the hotels around the area. We found this gem online and it's worth every penny! I actually was the one that booked this hotel under my credit card as I'm an AAA card holder (I think you save 10% if you're a card holder). This Best Western was one of the best places I've stayed at for a BW property. The lobby was immaculate, very clean, had complimentary coffee/tea station, clean restroom. The staff that checked me in was actually sick and coughing, but I applaud her for showing up to work! She probably had allergies, thus I wasn't concerned about "catching germs" from her. We checked in at 8 am, but our room wasn't ready until 1230pm, thus we went next door to Denny's to have a great breakfast, then walked around Downtown Disney until it was time to check in. The walk to Disneyland/California Adventure was only about 2 blocks, or 10-15 mins. walk. Super easy to walk to as I saw a bunch of families (kids and grandparents) walking to the park. Thus, as long as you have legs, then you CAN walk to Disneyland! Our room rate included complimentary breakfast from 7a-10am at Denny's next door (chosen from a special menu) for the two nights we stayed. Thus, every breakfast we were at Denny's and I loaded up on coffee and food. The hotel room was spacious, clean, had 2 queen beds, coffee/tea maker, small fridge, flat screen tv, shower with tub. The location of the hotel is in a safe area thus we felt comfortable walking from the theme park and back to the hotel at 1130-midnight time, without feeling as if we were going to get killed or abducted. Lol. The room was very well insulated and as we were surrounded by families and small children, we never heard them at all. Our room was located on the second level, thus we didn't have anyone above us. There was also a very clean pool, however we didn't have time to utilize that. The BW was also located within walking distance to other restaurants in case you didn't always want to dine at Denny's. Free wifi in the rooms was a plus and you didn't have to pay extra for that! The staff at check in and check out were wonderful. Very friendly, courteous, polite, capable of handling large volumes of people coming in at once. The hotel also offered a 2 Day Park Hopper tickets for cheaper than what you'd pay through Disney on their website or at the theme park gate, thus I appreciated that! Moving forward, the next time I visit Disneyland, I'd definitely stay here! Very affordable, great customer service, clean environment, newly remodeled, awesome location. Thank you BW Pavilion for a great experience!
Clean property with remodeled rooms, large pool with spacious deck, quiet set off street, close to Disneyland, good restaurants, Gardenwalk, night life, short drive to beaches. Staff friendly and efficient. Tickets sold here cheaper than those from AAA.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 99 Hotel rooms
- Hot tub
- Free parking
- 2 double beds
- Hair dryer
- Iron/ironing board
- Wireless Internet
Resort Location Map
Best Western PavilionsAnaheim,United States
- Hotel Contacts
- Extra Info
1176 W Katella Ave, Anaheim, CA 92802-2833
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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