Disney's Grand Californian
- What's Included
Put yourself in the center of Disneylandï¿½ Resort and enjoy premium accommodations and rich dining experiences within a warm, relaxing environment that fosters the building of lifetime memories. Located next to Disney's California Adventure Park and the Downtown Disneyï¿½ District, the visionary Disney's Grand Californian Hotel exemplifies craftsman-style architecture with roaring lobby fireplaces, rock-hewn foundations and soaring beamed ceilings.
This is hands down the best location for a hotel at Disneyland. That alone may be worth it depending on your situation. The common areas of the hotel are very pretty and our experiences with the staff were all very good. Don't expect nice rooms for the price though. The rooms are surprisingly dated. No easy places to plug in phones. Furniture is showing lots of wear and tear. Definitely time for a renovation of the rooms.
Upon arriving, we told our room wasn't ready, so we provided our cell number and headed to the "downtown" area to grab some lunch and visit the parks. After about 2 hours, we were called and told our room was ready. Told that our room keys were already programmed, we headed up to the room. The keys did not work and had to walk 3/4 around the hotel to get back to the elevators and down to the 1st floor. After receiving new cards and entering the room....not only was there about an inch of dust covering the nightstands and dresser, there was a used band-aid stuck to the bathroom floor and hair in the tub and on the floor. Tried calling housekeeping for over 5 minutes; only received a busy signal. I finally called the front desk. 2 very kind and apologetic housekeepers arrived 10 minutes later and spent about 20 minutes re-cleaning the room. I was very disappointed that management never checked back in. Not sure how our room wasn't ready, when obviously no one was there to clean it in the first place. This hotel wouldn't be my first place to stay, but out of proximity to the parks and the early entrance option, I would have to give it another chance.
Hands down the best location for the parks. Get drenched on Grizzly Mountain and pop back to the room for a quick change or just for a break. The building and public spaces are really beautiful. The standard and premium view rooms are small but nicely appointed. This is NOT a value hotel but if location is your #1 priority then pack some sandwiches and stay here. A few tips: Drink Tip: Poolside service a plus big boozy Long Islands for $11. Food Tip: Best breakfast value is at Whitewater snacks - $7 good size american breakfast, fresh fruit and other good options. Park Tip: Get in line 30 min early to enter the park through the hotel park entrance otherwise - don't use it. Shopping Tip: as a hotel guest all your purchases are delivered to the hotel for free - very convenient and well done.
I've been a Disneyland premium pass holder for several years and I decided to finally take the plunge and stay at the Grand Californian before moving out of state. While the hotel is gorgeous and the beds are quite possibly the most comfortable I have ever slept in, the front desk check in left much to be desired. On top of a rather large nightly cost for what is only an ok room, as a pass holder, I spend about a grand yearly in admission and to have free parking at Disneyland. I am not spending an additional amount to park at the hotel when it is a very short walk. The front desk worker was very rude about my choice to park in the Mickey and Friends lot and kept telling me I would be towed (news flash - I have parked there overnight on several occasions and have never been towed nor have I ever heard of anyone being towed). It's funny how his demeanor changed and our chosen room was then no longer available after that... The pool was pretty nice but it was very loud and difficult to get a chair even on a weekday. Furthermore, the service at the pool was not very fast or friendly. Room service on Friday morning took well over an hour which seemed a little ridiculous. Overall, I loved the location but I did not think that the service or amenities justify the costs (even with a discount).
My family and I are from Tucson, so we've got about a 7-8 hour drive to make it to Anaheim. We left Tucson around 7:30pm, stopped for dinner, getting us into Anaheim around 2:00a local time, 3:00am Tucson time. We've stayed at Grand as well as Paradise Pier many times. We come to Disney every year for our anniversary and every year we stay on property. I wasn't expecting to be checked in that early but my husband and I went in anyway to see if we could luck out like we had years prior. The first front desk attendant we spoke to at 2:00am was named Megan and originally seemed very helpful and perky for 2:00. She did let us know that the systems were down, running for the next day but should be done in the next 30 minutes so if we would like to come back and check to see if a room is available at 2:30 we were welcome to. We came back to the front desk at 2:30 to speak with Megan again, but instead there was a girl named Eme at the desk. I filled Eme in on what we had in process with Megan. Eme excused herself for a moment, which actually turned into 7 minutes, to return back to the front desk to let me know if we wanted to check in we would have to pay for half a night. I was upset at that simply because had we been told that 30 minutes prior, we could have filled all our paperwork out, gotten our keys and went over to self park to get some shut eye before magic morning at 7:00am.We did receive our concierge keys with Eme that allowed us to use the magic morning that morning but unfortunately unless we were willing to spend another $350.00 for 'half a night' we were not allowed up to our room at that time, even though they did have one available as told to us by Eme. At 6:00 we came back into the hotel after sleeping in our vehicle in self park for a couple hours to change in the public bathrooms and go to concierge to get coffee and a quick breakfast. During this time, I did stop at the front desk to speak with them again hoping that since it was now 6:30 I would be allowed to go up to my room, but to no avail. I was 'helped' by a front desk woman, I cannot recall her name, I know it started with a K, I want to say Kylie was the name. She told me at that time there was now no rooms available for check in at all, but because we had club level (concierge) we had priority check in, so we would have a room ready at 11:00 which is 'technically' the earliest they can check us in the system. She said they would text us to let us know the room was ready. We decided we should just go into the park and not worry about it since we are in the 'Happiest Place on Earth'. 11:30 comes around and I still have not received a text, so we head back to Grand to see if maybe they had the wrong number on file, since I was promised a room at 11:00. We get back... again... to the front desk, I speak again to Kylie, who tells me that a room is still not available, that the hotel was sold out the night before, so there were no clean rooms of our type we had requested. When asked why we were told if we had paid $350.00 for half a night there was a room available at 2:30 this morning... Where is that room? I was THEN told that someone else must have just checked into that last room. That's when i felt I was just being jerked around by this hotel. Had I just paid that $350.00 earlier that morning I would have had a room to go back to and relax, but because I couldn't justify spending $350.00 for a few hours since I was told I would get a room at 11:00, I was now less important than whomever 'checked in before me'. The amount of different stories I heard within 10 minutes about why there wasn't a room for me to go to was astounding. I proceeded to let Kylie know I was not happy and something needed to be done to fix this, a manager was never brought out, there was no wonderful customer service like I expect from Disney, especially when I am spending $2500.00 for a 3 night stay. So I walked away. I never received an apology for the inconvenience, or the miscommunication between the front desk employees. We did not get a text that our room was ready until 4:33pm, when I was promised 11:00 and then 3:00 and then lastly, no later than 4:00pm. I paid $833.00 a night for service I would NEVER expect from Disney. I have never been more disappointed in Disney in the 20 years I have been going.The only thing that saved my trip, were the other interactions I had with other employees of the hotel. Marcy in club level was WONDERFUL. She and I share the same birthday and she surprised myself and my family with a plate of Mickey and Minnie cookies just as an act of caring. Nothing was prompted for this. Shae with Valet was also wonderful, every time you walked by he was always so happy and cheerful, saying hello to everyone with a smile on his face, its amazing what a good attitude and a smile can do for someones day. It was this and only these the interactions we had with other Grand employees (aside from the front desk of course) that may change my mind in coming back to the Grand.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 750 Rooms
- 2 restaurants
- 2 bars
- Children's Pool
- Kids Club
- 24h. Reception
- Laundry service
- Game room
Standard Room includes:
- King size bed or 2 Double beds
- Internet access
- Iron and board
- In-room safe
- Satellite / cable TV
- Tea / Coffee
- Direct dial telephone
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Disney's Grand CalifornianAnaheim,United States
- Hotel Contacts
- Extra Info
1600 S Disneyland Dr, Anaheim, CA 92802-2317
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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