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Let me start by saying that we picked this hotel because it is listed as one of the Disneyland "Good Neighbor" hotels. Disney should be ashamed and embarrassed for having endorsed this hotel. The only reason I gave it 2 stars is because the hot tub is open 24 hours a day and it does have a great view of the fireworks. However that does not make up for the short comings. Like several reviewers we started out with no plug for the tub. We requested a blanket; they brought towels. These are minor and could easily be over looked, the rest of it not so much.The room was in horrible condition and not worth $50/night much less the $140 we paid before taxes and fees. We left 1 night early because we refused to stay.1: The entry door to our room was broken. There is a greater than 1 inch gap at the top of the door even with it closed and latched. A small push is all that is needed to see inside the room. 2: The wiring is DANGEROUS!, see the pictures attached. The electrical boxes were coming out of the wall. The phone cord was out of the wall with exposed wires.3: Rest of the room was in extremely poor condition with paint peeling, trim coming off and mismatched paint where repairs had been attempted.4: The in room safe was just utterly stupid. They removed the bottom drawer of the dresser and inserted the much smaller safe into the empty spot and bolted it in. 5: The rest of the building with the exception of the lobby was just as bad. The elevators were disgusting with scratched graffiti, stained and filthy carpet and broken panels. In the halls you could see pipes sticking out of the floor/walls where it looked like washers and dryers had been but now they were just exposed.When we inquired about the condition Hany at the front desk responded with "We are converting to a Sheraton". Okay, you may be converting but that does not excuse the current condition of the hotel and the price we paid.
Stayed here early December as I was celebrating my birthday at Disneyland. Was a bit disappointed on the first day due to misunderstandings. We arrived at 10am and told we couldn't check into the room till 3:00pm which was fine as we understood this was Hotel policy but we were told at the time that we would be offered a pool side room on a high level. When it came to 3:00pm we were given a room facing the trash cans on the second level. We complained citing our previous conversation but told that the hotel was full. Was feeling very disappointed and pointed out that we waited since 10am and that we were there for my birthday and was begrudgingly offered a better room. I was made to feel like the hotel was doing me a big favour at no extra cost even though they were offering what they had said in the first place. Other than that it is fairly close to Disneyland. We don't mind walking so we didn't find the walk too tiring but be warned that you do cross over the freeway entrance/exits and major roads. They do offer a shuttle bus but we didn't use this service. There is a gas station across the road with small grocery items however walk a few blocks further past the McDonald's is an excellent Walmart supermarket. The place was undergoing renovation which needed it as the building looked quite tired. Please note that this hotel is set up more like a motel with doors facing the outside. Can be noisy as it is situated next to the freeway but it didn't bother us. Has excellent views of the fireworks at night.
when i checked in she asked if i wanted anything special. i said a quiet room and she put me on the freeway. the phone didnt work so i couldnt call the desk. i went down and got a quieter room (111). the heter didnt work and the maint man started mocking my voice ( my voice is different) then after we went to disney there was a new heater and i thought of taking a bath. there was no stopper in the tub. maint brought 1 but it was too big. but it didnt really matter becuse the hot water was lukewarm. the shower pressure was pretty bad too. the jacuzzi was nice. the pool was cold. i liked the shuttle to the park and a ticket kiosk in the hotel. it was fine for under $100 a nite
HORRIBLE HOTEL. I've never gone as far as to write a bad review in my life, but this is ridiculous. I stayed here on my birthday with my boyfriend, he went downstairs to use a microwave and while he was gone, a maintenance man walked in on me while I was in my underwear. He didn't even knock though he claimed he did. Yes, he was very apologetic but didn't report the incident to staff. It was 8PM and I was more than two hours from my home so I couldn't just "drive home" I stayed in the hotel and when my boyfriend reported what happened in the morning, the staff basically said we shouldn't have stayed there if we had that issue. Okay, picture this, it's my birthday and I'm really going to drive two hours at night in traffic and rain home after I paid $160 for a night in this hotel. Logical. They offered free breakfast but no refund. Couple days later there were extra charges on my account. Couldn't get ahold of a manager. A week later the $160 was refunded ONLY TO BE TAKEN OUT AGAIN a few days later OVERDRAFTING my account. The manager offered no further help besides saying he'd take of the parking fee which HE DIDN'T. SO ridiculous to be embarrassed and not even compensated on my birthday.
We've stayed at worse but for the money & location this hotel really needs to step it up! It was clean, but lacked basic amenities such as an in-room microwave. We had to ask for more towels & water glasses on our 3rd day there. No breakfast option except for the $13 buffet style offered on-site. We used the Starbucks & mini-mart across the street. We also asked for a wake-up call on our last day & it never materialized. Our friends stayed in a street level room and there were NO carpets--only cement floor! I feel they should have been informed of this. We will not stay here again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 244 Rooms
- 3 Restaurants
- Hot tub
- 24-hour front desk
- Room service
- Parking / valet parking (fee)
- Conference facilities
- Laundry services
- 1 King or 2 queen beds
- Coffee maker
- Iron/ironing board
- Hair dryer
Resort Location Map
Hotel MenageAnaheim,United States
- Hotel Contacts
- Extra Info
1221 S Harbor Blvd, Anaheim, CA 92805-6004
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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