- What's Included
Booked in for a 4 night stay as part of our honeymoon. Two days before arrival we received a message to say the pool was under construction. Arrived to find the entire hotel was under construction. We circled the entire property try to find check in. At check in I voiced my frustration was offered two days free breakfast. Begrudgingly I accepted same. Went up to our room. It was not the room we had booked and all you could hear was drills, grinders and the noise of construction. Went back to reception where they offered a refund but no solution for our stay. They were in no way helpful. We had to contact our agent back in Australia at 8am on a Sunday morning to find a solution. The place was dirty, noisy and had no facilities yet we had paid full price and they couldn't even get the room right. We chose not to stay. The staff including the operations manager were totally incompetent. Do not stay here if you want any piece and quiet or facilities.
My husband and I come to Anaheim at least 1-2 times a month to visit Disneyland because we are annual pass holders. Our timeshare World Mark was booked so we decide to choose a hotel that had a nice pool since we knew it would be hot this past weekend. Well if we had known the hotel was being renovated we would have chosen one of the other hotels with a nice pools and similar rates. Only Pro: we stayed in a renovated hotel room Cons: *Pool was closed, had to drive to a partnering hotel to use their pool. (2 different hotels) *Hotel was in the middle of renovation, plastic tarp everywhere, certain paths and stairways were closed. *Customer service was lacking energy and was not helpful at all *Husband asked house keeper where the ice machines are she couldn't help him because she only spoke Spanish. This was a very disappointing hotel experience because we had invited some family to join us and we talked up the hotel to them and when we got there it looked like a construction zone, super dirty and dusty. Our allergies started acting up. I was really embarrassed. It was very frustrating to go to the parks and then when we wanted to take our mid day rest and hang out by the pool we would have to pack up our stuff drive to another hotel and that this was just and extra step that was unnecessary. I also felt when we stressed our concerns the staff kept saying it was posted on the front page of the website and she made it seem like it was our fault for booking. We looked at the site again and you have to look under the tab hotel conversions that tell you what will be renovated but no where on there stated the pool would be closed. I'm just really upset about this whole experience and felt like it was a waste of money totally not worth what we paid for. They tried to give us a discount $50 off but that pretty much covered our parking and a little bit of the room. They also gave us $5off coupon for the Tru Grits restaurant next door...but only one coupon. Hotel Menage is in transition to becoming a Four Points Sheraton maybe their staff and customer service will be trained better.
The hotel is absolutely dirty - we had some underwear from the guest before in our room as well something which looked liked old bones?? in the bathroom. Located beside the Highway, it ist realy loud.The hotel itself has some doors made of iron which should be for more safety, but there are rooms directly beside those doors which ist realy noisy if people pass this place the whole day long. The only thing which was nice - the hotel is located very vlose to disneyland - so you can see the firework from the hotel.
Not the best hotel experience I've ever had. The ROOMS NEED A SERIOUS OVERHAUL! The towel racks looked like they could come off the wall any moment and the bath,shower,and floor need to be re-tiled. The cleaning crew should be told that if four people are checked into a room they really should provide four towels. Also, had to tell the staff to come clean our room even though we were not in our for most of the day. They also didn't take away a plate and bowl we used in the morning when they did come to clean our room. It is close to a major street and the freeway so was somewhat loud. The hot tube needs to be cleaned daily maybe even more than once a day when there are a lot of guests staying here because it was brown by the end of the day and sure to cause some kind of skin issue. Lastly, on the negative side, the staff at the front desk could use some customer service training. I'm sure they have a lot to deal with the renovation that is going on but customer service goes a long way in my book. Some of the staff was really nice and would smile, open doors, and help out when necessary, the rest......not so much. The beds were comfortable and the breakfast was good and the staff in the restaurant were great. It's not a very long walk to Disneyland, which was nice. You can see the fireworks nightly from most rooms in the hotel. Overall, I don't think we would stay here again. For the price we paid for the room we could have stayed closer and had a better experience at another hotel. Hopefully when the Sheraton takes over fully they will make some much needed upgrades and work with the staff on customer service training.
Booked a room for 5 nights, checked in to our 5th floor room mid-afternoon. Renovations were in progress on second floor, but it sounded like someone was using a jack hammer on the outside wall / floor / ceiling of our room. Called front desk, clerk was busy but said she would call back in a few minutes. Never did. Bathroom was tiny. Could barely turn around. Parking filled up quickly, had to drive to far side of property and park under the freeway overpass. Pros: bed was comfortable, room was newly renovated.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 244 Rooms
- 3 Restaurants
- Hot tub
- 24-hour front desk
- Room service
- Parking / valet parking (fee)
- Conference facilities
- Laundry services
- 1 King or 2 queen beds
- Coffee maker
- Iron/ironing board
- Hair dryer
Resort Location Map
Hotel MenageAnaheim,United States
- Hotel Contacts
- Extra Info
1221 S Harbor Blvd, Anaheim, CA 92805-6004
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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