Hilton Fort Lauderdale Marina
- What's Included
The rooms are newly remodeled and beautiful. The staff is also amazing. The north tower rooms are larger and better. The pool is beautiful and the views are great. The location is also wonderful with many restaurants nearby.
Location is lovely with great views, room itself was not very clean, A/C unit on roof was insanely loud, fridge had a bunch of pooled water in it, looks like there was water damage on the TV stand and mold from the fridge, small bugs near the water damage too
The stay was poor, first room had mould, then had to be transferred to a new room where elevators weren’t working. They then took up the carpets in the hallway during the day leaving a smell and debris. It wasn’t a good stay at all
We checked in around 8 p.m. last night, went to our room and noticed it was very stuffy and the thermostat said it was 76 degrees. We ate dinner and went out around 10 p.m. for a walk, on the way out we spoke with the receptionist who said she would let engineering know. We returned to our room at approximately 11 p.m. and checked the thermostat which now said 77 degrees. I went back to the receptionist and spoke to a gentleman at the desk, I explained our situation and was told he would contact engineering. I told him I would wait there to see what they found from the last time I reported it. The gentleman became visually frustrated that I wanted to wait there for a response. He said he was going to the back to called engineering on the radio, he returned approximately 5 minutes later and said the engineers were on the roof and had to restart the unit, he said it would take 15-30 minutes before we would feel anything. I requested a fan and was told it would have to come from engineering, but it would be awhile because they were on the roof. I went back to the room again.At approximately 12 a.m. I checked the thermostat once again and it was at 78 degrees. I went back down this time with the intention to try to change rooms as I am traveling with my wife and 2 small children who were having problems trying to get to sleep. I spoke with one gentleman who brought me to the manager after I explained the situation and showed him pictures of the thermostat and what it was set at. I had to explain this to the manager and showed him the pictures. The manager said the whole tower was out and there was nothing they could do. I asked if he had received any complaints and he said no not since he had came on duty at 11 p.m. While ending this conversation, the first man I spoke with approached me and told me to raise the thermostat because the ac unit is an older unit and sometimes it makes it not work if you turn it all the way down. I went back up to my room where it now had reached 78 degrees. I sent an email through Hilton's app and received a response at 1:41 a.m. that explained they contacted the manager and the room should be cooling down throughout the night. Woke up this morning to the same 78 degrees, I sent another email to Hilton in response to their reply informing them of the a.c. still not working (I have not received a response from Hilton at this time) later my wife called the receptionist and was told an engineer would come to the room to check it out, we waited another hour for the engineer and I went back to the receptionist desk for a 4th time. While there I spoke to a gentleman who said he would have the manager call engineering. By the time I got back to my room the engineer named John was at the room. John has been the only positive experience at this hotel as of now. He explained there was something wrong with the rooms unit and had it working within 10 to 15 minutes.I do not understand why they would not accomodate a room change or have someone come to the room before this to check on the room unit.Attached is pictures of the thermostat showing pictures of the rooms temperature. When paying this much money for a room you would expect a little better service and quality.
The staff here has been outstanding. Check in was hectic and crazy as there were so many people checking in and out with the cruises. The staff stayed calm and worked with each group patiently. Every server at Waterway for breakfast was attentive friendly and help start our day with a smile and pep in our step. Thank you Hilton!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 restaurants
- In room dining/ yacht dining
- Pools, heated
- Fitness Centre
- Concierge service
- Laundry facilities
- 33-slip marina
- Water taxi service (fee)
- Shuttle to Las Olas Riverfront shopping
- Golf nearby
- Water sports (fee)
- Bicycle rental (fee)
- Fire pit
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Air conditioning
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Flat screen television with in room movies
- Floor to ceiling windows
- iHomes-iPod alarm clock with docking station
- Maximum occupancy of 4
- 2 double beds or 1 king-size bed
- View of 17th street causeway
- Maximum occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hilton Fort Lauderdale MarinaFort Lauderdale,United States
- Hotel Contacts
- Extra Info
1881 SE 17th Street, Fort Lauderdale, FL 33316-3015
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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