Sheraton Fort Lauderdale Beach Hotel
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As a member of SPG I have stayed at a number of their excellent properties over the years and was really disappointed with this particular one. I cannot complain about the staff who were excellent, well trained and friendly but that was about the only thing. On arrival we found that there was nowhere to self park and valet parking was $39.95 +tax which is the highest rate I've ever been asked for, including Washington DC. If there was self parking it was not pointed out. Our room was passable but there were no chairs which meant if you had to work or, in my wife's case, put on makeup do her hair etc. you had to sit in the bed. The bed had also a serious ridge in it and we were thankful that there was at least another bed in the room that we could use, so if booking make sure you ask for a twin in case you have the same problem.When I mentioned to a member of staff they said sorry but nothing happened!! I also wanted to connect to WiFi and was astonished that I was asked for $9.95+tax per day, even budget chains give complimentary WiFi to guests!! The pool area had loungers very close together and I would think that in season it would be very congested and busy. I do not smoke but noted that there were no smoking facilities on site. Consequently at the bottom of the lift from the pool area residents stood on the sidewalk smoking and there was nowhere to put butts so you can imagine what it was like. Likewise at the front door there is a small smoking area but again it never seemed to be clean.I gave the manager an opportunity to respond to my comments before posting this review and he arranged to call me at an agreed time and date. I adjusted my meeting schedule to accommodate him and 8 days later I'm still waiting which shows what he thinks of clients. All in all a very disappointing stay compounded by the hidden costs and lack of respect from the manager.
This time the room looked clean, but when I pulled the sheets to get into bed, I was greeted by filthy yellow stains and hair on the bedspread. Clearly the SPG brand doesn't mean much anymore....I'm going to be staying at the Hilton or Marriott next week because this is ridicuolous
Came to town for a conference and chose the Westin to enjoy the beach view. First night in the room we found a roach. Notified the desk and they said "That's not our standard. Thanks for letting us know." No offer to do anything about it. Third night, another roach. Went to the desk and got an apology. Nothing more. Along with the critters, the carpet was dingy and the furniture stained. This hotel needs a refresh, the phone number for a pest control service, and management lessons about customer service. Skip it. There are a lot of other choices on the beach.
The welcoming staff are the first thing I noticed about this hotel. Everyone -- everyone -- is professional, friendly & helpful. It is clear the management must have made this a priority when hiring employees. In particular, Storm has a wonderful attitude & helped me twice with my very, very heavy luggage. He also let me know when he'd be working and to call if I needed anything.He was also a friendly, comforting face after a day of misadventure with not one, but two issues where BOTH Uber & a local taxi service stranded me alone @ nighttime, while trying to return to the hotel. Apparently, Fort Lauderdale has Uber issues -- but even the taxis can be a problem.This hotel has been recently renovated & has very clean, modern, comfortable rooms. Of course the ocean view doesn't hurt, either!
I had 2 rooms! It was my sons 30th birthday his room was nice. My room was ok a 3 star room clean comfy bed with an old rug & the air conditioning vent was very stained n wet so u worry about legionnaires disease. I realize they r renovating the hotel fine but u have 2 rooms & 1 room was nice. When u add the tax & parking valet each room was 276.00 a night u would expect it to be a little better. I had a reservation at cafe mortaranos which is like a 5 star dinner n entertainment my bill was 850.00 for 6 of us so I am not cheap. The elevators getting stuck all day & my daughter who lives in Boca got stuck in the elevator for an hour my review on hotel.com I said 45 minutes but my husband just said it was over an hour whatever she was a ball of sweat and panic. The hotel had the nerve to charge her for parking after she left the hotel. The manager Neil told me to my face that he opened the elevator & my daughter was not in the elevator seriously not very comforting . She was snap chatting her panic attack in the elevator. He said the fire department was coming to get her out after I showed him the snap she was taking & he did offer to call the restaurant but it's a dinner & music so they can't hold the table! I was lucky I had pics with the owners n I got my table but it was very stressful. Needless to say my daughters boyfriend ran down the stairs to floor 11 floor and with all his strength he opened the door no thanks to the hotel they didn't think to have someone do that. Neil the manager did give everyone in the hotel breakfast which was nice but after the night I had climbing 14 flights in heels was tough. My daughter ubered to the hotel the next morning n paid less to uber than to park for the day at the hotel. I talked to Vicki the next day she said she was a manager & she offered to give me the money back for my daughter'sparking for our inconvenience but she never did very rude dont say it if your not gonna follow through. I called Neil the next day to talk to him before I gave a bad review but he never called me back. Terrible customer service. The bell boys n bartender extremely nice. Bar at the pool ok. It truly is just an ok hotel. I'm sure after the renovations it will be nice but it's really not great yet. Location great! But that's it. It's very sad that customers are not their concern I am far from cheap I live in New Jersey and I own a townhouse in Jupiter and spent the money for 2 rooms in Fort Lauderdale instead of ubering back to a Jupiter. But my sub par room and aggravation and my daughter that one room should have been free. That would have been great customer service! I guess u live and learn Neil Should not be a manager period.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 501 rooms in a 4-building complex
- skywalk from North Tower (on marina/intracoastal side of A1A) connects to main building (beachside of A1A)
- 2 pools
- 2 bars, including beach bar
- 3 restaurants
- nightly entertainment
- gift shop
- parking (fee)
- beach volleyball
- activity program
- water sports center
- Air conditioned
- 2 double or 1 king bed
- LCD TV
- in-room safe
- alarm clock
- coffee maker
- iron with ironing board
- bathroom with shower only
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Fort Lauderdale Beach HotelFort Lauderdale,United States
- Hotel Contacts
- Extra Info
321 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, FL 33304-4204
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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