Ala Moana Hotel
- What's Included
The reception desk workers are not very friendly. They make you feel like you are bothering them. The valet workers and maids are extremely nice and very helpful, but hotel needs to work on their customer service with their front line staff. Some of them were very rude.
Somewhat small rooms. Wifi in room only. No smoking on your room's balcony. Skimped a little on the coffee fixens. One coffee per day. Pool closes at sunset. Beautiful and well maintained. Excellent staff. Very friendly, courteous and attentive.
From the week before check in throughout our stay, they need to learn customer service and respect to their customers. The local customers were treated very different from the tourist and not in a good way. Everyone should be treated the same. Most were not very friendly and it was like we were bothersome to them. Will be writing a letter to the General Manager.
The wait to check-in was a bit of an issue. I like the proximity to the center to get a bite to eat. I had a good stay. The parking attendant was very nice and helpful. She was genuine, and a joy to speak with
Roaches in my room, front desk never answered the phone when i tried calling them for a question i had. When checking in dont do so during the 3oclock hour. You will have to wait. I waited for 47 mins from the moment I stood in line to getting my keys.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1154 rooms
- 3 a la carte restaurants (Japanese, Chinese, Continental)
- Hawaiian Hut (South Seas Revue)
- Plantation Cafe (International cuisine, Sunday brunch)
- 5 bars, including: Pool bar, Disco
- 1 pool
- Fitness Centre
- Gift shop
- Meeting facilities
- Internet access (fee)
- 1 queen-size bed and 1 double sofabed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Cable television
- Hair dryer
- Coffee maker (coffee included)
- In-room safe available for a fee
- Internet access
- Iron and ironing board
- Washer and Dryer
- Max occupancy: 4
- 2 double beds or 1 king-size bed and 1 double sofabed
- Kitchenette facilities
- Max occupancy: 4
Free Nights - Stay 5 nights and get 1 night free. Stay 10 consecutive nights & receive 2 Nights Free. Not applicable on simple saver promo rooms.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Ala Moana HotelHonolulu,United States
- Hotel Contacts
- Extra Info
410 Atkinson Drive, Honolulu, Oahu, HI 96814-4730
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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