Aqua Aloha Surf Waikiki
- What's Included
Excellent Hotel, The room was well appointed and the staff helpful. Located in a great part of town out of the hustle and bustle of the main street. Easy and convenient for the beach the freeway and close to everything. Highly recommended.
This hotel could use a bit of customer service. It seems that unless you are Chinese they don't treat you very well or respectfully. They also tend to quickly dismiss any issues you might have. Staff seems quite clueless as well, every question asked required a collective check to get a response. If you have breakfast here be warned the swarm of Chinese tourist will actually push you away from the bar while you are trying to get food. Food is much to be desired and the two Chinese ladies working there have a foul face and don't seem to like being there.Parking is the excessive at $25 dollars a day on top of a $18 for amenities. You might want to add that to the price and see if there are better hotels out there, which I'm sure there are. Putting the rudeness aside, the hotel is nicely located and you can walk to anywhere from there. That's pretty much it when it comes to what's nice about the place. If you want to put up with the hotel staff, the tiny rooms and the amount of fees, than stay here, I will be looking else where next time. Really didn't expect the lack of service like this in Hawaii.
Cons: Our room was NOTHING as advertised, (much smaller than pictured), patched up holes in walls etc. "Free" breakfast was greasy scrambled eggs (not fully cooked), greasy noodles, greasy rice, $18/day, whether you eat it or not. Everything old/out-dated, in disrepair, old noisy air conditioner, underground parking NOT nice ($25/night), stale old vehicles/motorcycles/bicycles collecting dust in parking area... terrible. A local advised that it was formerly low-end housing used by drug dealers. We stayed 2 weeks and never complained but were glad to leave the hotel. Wish we could give a better report but felt ripped off.Pro: Hotel staff were very friendly and sweet people.
We stayed twice in this hotel during our trip to Hawaii - at the beginning and at the end of our stay. The rooms are nice, very clean. For the second stay they gave us free upgrade of our room. which was very nice and the room was so much better - very spacious, nicely decorated, with a kitchenette. The staff is average, some people were very nice, others were rather unpleasant. The location is good, it is about 15 minutes from Waikiki beach. If you need to have any package delivered to the front desk during your stay, there's no problem (some hotels don't accept packages for guests).What is really tragic about this hotel though is the breakfast. First. the cleanliness and the smell of the breakfast room is so poor. Second, there's no choice for non Asian people, almost all food is Asian breakfast choice. The breakfast staff was rude. I ended up not going to the breakfast at all and instead made coffee in the room. Which is really a shame, beacuse the overall standard of the hotel is so much higher than one would judge based on the breakfast experience. Huge impovements are needed when it comes to breakfast.
There are so few affordable buffets in Waikiki - we thought we had lucked out for dinner at $15.95 off the front lobby.NOT - ABSOLUTELY AWLFUL. Food was barely warm, most was crunchy/dry/overcooked/or mushy. Do not eat here.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 202 rooms in one 16-storey building
- Restaurants nearby
- Bars nearby
- Small pool
- Golf nearby (fee)
- Tour desk
- Laundry facilities (fee)
- WiFi internet (in common areas)
- Parking (fee)
- 1 queen or 1 double or 2 twin beds
- Cable TV
- Coffee/tea maker (fee)
- In-room safe (fee)
- Bathroom w/shower only
- Internet access
- Max occupancy 2 persons
Superior with 1 twin & 1 double & kitchenette. Total occ: 3
Deluxe Kitchenette Aqua Value or Deluxe Kitchenette with 1 twin & 1 double, plus sofa bed. Total occ: 4
* Free nights are cumulative. Nights must be consecutive.
Honeymoon and Anniversary Special - Honeymoon & Anniversary couples receive a free room upgrade based on availability at check-in. Upgrade is view only, no upgrade from 1-Bdrm to 2-Bdrm. Valid in all room categories.
Meal Deal - Continental breakfast included daily.
Seniors - Receive a complimentary amenity upon check in. Special applies to clients ages 55 and over. Proof of age may be required at hotel check-in.
Repeat Guest - Repeat guests receive a free one category room upgrade based on availability at check-in. Upgrade is view only, no upgrade from 1-Bdrm to 2-Bdrm.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Aqua Aloha Surf WaikikiHonolulu,United States
- Hotel Contacts
- Extra Info
444 Kanekapolei Street, Honolulu, Oahu, HI 96815-3099
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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