Aqua Aloha Surf Waikiki
- What's Included
Firstly, yes the rooms are decent, bathrooms clean and Hotel is in a good location. But that is ALL.I am beyond angry right now. The staff were rude and unfriendly. I questioned about the prices I was being charged and they kept assuring it was correct. WRONG. I was overcharged. so 3 emails, a facebook complaint and facebook message later, thwir heas office responded and apologised for the over charge and were sincere and prompt in fixing the problem. I was satisfied and had hope for the Hotel.BUT. it is now Thursday, I checked out Sunday, and low and behold, they STILL have a hold on my credit card of $275, meaning, I can not use my money till they release the hold. and why such a big hold? I have been charged for the room, paid for the room in full, refund of overcharge has gone through, but you now want to hold back my $275 which is $380 Australian dollars. this while experience is un acceptable and un professional. I was willing to let my anger go when they fixed the over charge. But still having a hold of my money, mixed with rude staff who do not want to speak or be friendly to guests at check in desks and do not seem to know what they are charging. im disgusted in this hotel. It would take some amazing offer and the staff to lift their apirits and be nicer to your guests before I ever consider staying here again.As i said, rooms are decent and clean and in a good location. But if you do not want to have to fight for your money or deal with rude staff, id spend your money elsewhere.Thank you to to the staff who were so kind in fixing the over charge. but 2 monewy problems from a 2 night stay has ruined what I hoped would be a decent review for you.
Room is clean and comfortable.Enjoyed breakfast but very Asian.Pancakes and oranges my favorite.Loved free drinks on Tuesday evening.Have free beach chairs,towels for beach and free shuttle to Mall.Close to beach and easy walk to AliWai canal
Budget friendly hotel in the middle of Waikiki. Hotel is close to the beach (no more than a 5 minute walk), and very close to restaurants, shops, (international marketplace), bars, etc. If you like noodles, you must check out Marukame Udon. Amazing noodles for cheap. The line is usually out the door, but it goes fairly quickly. Definitely check this place out. Hotel provides beach towels and chairs for free. Rooms are out dated, but clean. ACs are window units and very loud (this is probably my biggest con). If you have a room facing the back of the hotel, you are directly facing a not so nice looking apartment complex. There is a very small pool, however I never used it as the beach was so close. There is a small bar attached to the lobby. There is also a decent bar directly across the street at the Sand Villa Hotel, which also has decent food. Staff are very friendly. They can book tours for you around the island. I did the Pearl Harbor tour which worked out well and as advertised. Diamond Head is only about a 15 minute bus ride from the hotel. (only $2.50 round trip). Bus stop is only one block away (take the 23 or 2 bus). All in all, not that bad of a hotel for the area. This is not a "resort" type of hotel, rather a place to sleep and then spend your day out and about.
This is a good hotel located just 2 blocks from the beach. Affordable for Wikiki. Continental breakfast. Rooms a bit outdated. Towels and chairs for beach available for free. Staff is gracious and trying to be helpfull. Parking is extra.
If you are looking for an inexpensive,kid friendly place to lay your head while in Waikiki, you could do a lot worse. Pros; the hotel is downtown, a short walk to the beach and tons of restaurants. There are about 30 ABC convenience stores within walking distance. The staff are friendly and do their best to accommodate. Th y are the positive in this review. There is a 'continental breakfast'...., Cons; the street side of the hotel is LOUD. Not just a little loud, but RIDICULOUSLY loud. Even on the 8th floor - we were woken up nightly by the sounds of cars, police sirens, arguing drunks - blaring music from the parking lot next door. Buying ear plus did not help. It's not a safe spot to walk late at night, many transients. The parking fee is $25 PER DAY, the 'resort' fee is $18, which I think is excessive for this hotel. For the added resort fees you are paying, this breakfast should be a LOT better. You are better off grabbing packaged foods at ABC or walking a block to a restaurant. Some of this is kinda typical of downtown Waikiki, other things like the security / noise could be addressed by the resort. All in all, try to use the cheaper parking lots a few blocks down to save $$$. Be aware of your surroundings at night. You will save money here - but don't expect a Hilton experience.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 202 rooms in one 16-storey building
- Restaurants nearby
- Bars nearby
- Small pool
- Golf nearby (fee)
- Tour desk
- Laundry facilities (fee)
- WiFi internet (in common areas)
- Parking (fee)
- 1 queen or 1 double or 2 twin beds
- Cable TV
- Coffee/tea maker (fee)
- In-room safe (fee)
- Bathroom w/shower only
- Internet access
- Max occupancy 2 persons
Superior with 1 twin & 1 double & kitchenette. Total occ: 3
Deluxe Kitchenette Aqua Value or Deluxe Kitchenette with 1 twin & 1 double, plus sofa bed. Total occ: 4
* Free nights are cumulative. Nights must be consecutive.
Honeymoon and Anniversary Special - Honeymoon & Anniversary couples receive a free room upgrade based on availability at check-in. Upgrade is view only, no upgrade from 1-Bdrm to 2-Bdrm. Valid in all room categories.
Meal Deal - Continental breakfast included daily.
Seniors - Receive a complimentary amenity upon check in. Special applies to clients ages 55 and over. Proof of age may be required at hotel check-in.
Repeat Guest - Repeat guests receive a free one category room upgrade based on availability at check-in. Upgrade is view only, no upgrade from 1-Bdrm to 2-Bdrm.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Aqua Aloha Surf WaikikiHonolulu,United States
- Hotel Contacts
- Extra Info
444 Kanekapolei Street, Honolulu, Oahu, HI 96815-3099
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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