Aqua Palms Waikiki
- What's Included
This is the second time we stayed here. It is close to what we need in Honolulu. The people were friendly and helpful. The bed was very comfortable. The only complaint I would have is the lighting in the bathroom was poor. My husband said it is not good shaving light and also horrible for applying makeup.
Staying there on the recommendation of my Travel Agent I was very disappointed with the treatment received from the receptionist. She was rude, unaccommodating and really needs to go back to hospitality school. A smile and a helpful manner goes a long way to those people that are paying her wages - us!To be put in a room with a king bed locked into a corner for a 70 year old for 3 days was totally unacceptable. We had to visit the her 3 times for decent accommodation and she was awful to the extent she made me cry....and I am supposed to be on holidays. I would give her 1 out of 10 and that is only because she finally apologised after I complained
I stayed here several years ago and gave a decent review but noted some downsides.This time the negatives outweighed the positives and I won't be back.Again I booked a room with two queen beds. At checkin they again tried to say they had no availability but I refused to be stuck in a room with 1 bed and a pullout sofa like last time as the pullout was terrible. When they realised I was booked for 8 days they miraculously found a room.The staff were generally polite and the tours lady was lovely.Do not stay here if noise bothers you. The hotel really needs to install sound proof doors and windows. At 11:30PM the restaurant across the road (Kobe) appeared to have drains (maybe cooking oil?) cleaned. It went for over an hour and the truck was soooo loud that we couldn't sleep. Ridiculous that it is allowed to happen at this time of night!Housekeeping was OK but not thorough. There were obvious places that were not cleaned. Several days they took our dirty towels but forgot to give us new ones, other times they forgot to leave us coffee and tea etc.The toilet wouldn't turn off on one day. It flooded the bathroom. We called maintenance and they came quickly. We left the room. When we came back the toilet was fixed and the water in the bathroom cleaned up, but it had obviously kept flooding for a bit as the carpet was wet. They hadn't done anything to dry it and it caused the room to smell.There were also ants in the bathroom and kitchenette area. We couldn't put anything in the bin (eg empty soda cans etc) as the bin would be overrun with ants.The beds were OK but not super comfy. The pillows were hard.The lighting in the room wasn't great.It is great having a fridge although the shelf inside the door was broken so couldn't be used.The microwave was great as was the coffee machine. The air conditioning was good.The elevators are sloooow!They now have a free shuttle between the various Aqua hotels and Ala Moana, but despite having a live tracking ap, it was impossible to work out where it would be and when as it didn't show Aqua Palms on the ap, so we never used the shuttle.The noisiness of the room sealed the deal re me not coming back. It is night 7 of my stay and currently 12:05AM and the noisy truck is still going. When I called front desk to politely ask if they knew when it might end (I realise it isn't their fault) they didn't really care and just said "hopefully soon". We would actually like to get some sleep!! (I have foam ear plugs which I sleep with but I can still hear the noise!)
We spent three nights here and very pleased with our stay. The staff was courteous and we have no complaints. We had a city view room which was very adequate because we only slept there. They have a self-serve laundry which was great because we could do our laundry before going on a cruise. It was a great location and we walked or took the local bus, which was right out the front door. The i-hop restaurant is just off the lobby and it was delicious. We took the city bus to and from the Pearl Harbor sites and spent the day there. We took the Polyenesian Cultural Center Bus to the PCC and the bus pick up was a two minute walk away. Our room was very nice and large and had a small balcony. We were very pleased and will definitely stay here the next time we come. Great hotel location for several restaurants and two ABC stores within two blocks. We did not have a rental car and the city bus system was great. We took a shuttle from the airport and a taxi to the cruise port.
We were pleasantly surprised by our stay here. We have stayed at many "Budget Hotels" in Waikiki over the last 40 years and have not wished to repeat any of them. We will definitely return to the Aqua Palms. The room is not large, but we did not expect it to be. The bed was comfortable and had great reading lights. The furnishings were very serviceable. A small refrigerator, coffee maker, Microwave, safe, iron & ironing board were convenient. A nice set of drawers to place your suitcase on top of was wonderful and the closet is big enough. Overall the hotel is very clean and all of the staff were very friendly and helpful. I noticed many complaints about the parking, we had a midsize car and did not have any problems. Some people just have a hard time maneuvering their cars into a tight spot. be patient.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1 pool
- Exercise area
- Coin operated laundromat
- Parking, fee of $25 per day may apply
- Laundry services
- 24hr Front desk
- Activities desk
- ATM Machine in lobby
- WIFI in lobby
- Bell Service
- BBQ Grill
Hotel room includes:
- 1 queen-size bed or 1 king-size bed and sofa bed or 2 queen-size beds
- 1 full bathroom
- Air conditioning
- Clock radio
- Iron and ironing board
- Daily maid service
- Maximum occupancy of 3
Kids Deal - Kids 17 and under stay free when sharing room with parent and using existing bedding. Maximum room occupancy restrictions apply.
Upgrade Bonus - Honeymooners, Return Guests and Anniversary celebrations receive a complimentary room upgrade based on availability.
Seniors Bonus - Receive a complimentary amenity.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Aqua Palms WaikikiHonolulu,United States
- Hotel Contacts
- Extra Info
1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1602
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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