Aqua Waikiki Wave
- What's Included
We stayed at the Laylow in June. Its a fun trendy hip hotel. The ladies at the front desk were full of "aloha" and really sweet to my kids. The lobby is the most fun with their hula doll collection and swings from the ceiling. The rooms are modern and chic. The only reason I give 4 stars is because of the pool area. The pool is on the smaller side and a basic rectangle with a few chairs inside. It is near the lobby and popular bar so its not very private. And gets shaded early because its surrounded by tall buildings. Besides the pool area I recommend this place!
This is my second stay at the Laylow and I absolutely love it. I have a peak-a-boo view of the ocean ... and the location feels convenient and pleasant ... albeit in an area of Waikiki that is becoming increasingly more gentrified (this hotel is certainly evidence of that - with a 60 million dollar stylish mid-century modern re-do of an Aqua brand hotel). Rooms are sleek and modern, but housekeeping could use a bit of consistency & standardization (felt like I got a different combination of towels and toiletries each day ... one day no washcloths, one day they didn't pick up old towels, one day no bar soap or body wash, one day a rubber bath mat appeared but no cotton bath mat ...??). No in room coffee ... but they will being a Kurieg to your room upon request. They have a daily resort fee ... which seems questionable for having only a salt water pool. Lovely front desk staff. Steps away from the International market, nestled between two great coffee chains, Pink line trolley stop, an ABC store & famous Udon shop next door ... and Maguro Bros. poke shop down the street. My kind of perfect in the bustle and hustle of Waikiki.
Great centrally located hotel - handy to many restaurants, transport and short walk to beaches. Good facilities. Room on 8th floor was spacious, clean with balcony overlooking pool. Front desk staff were friendly and helpful. Some much more knowledgeable then others though. tour desk by Expedia in foyer- Patrick was extremely helpful and booked all our cruise shore excursions saving us $$$. Highly recommend this hotel.
I am Platinum Premier with Marriott which means I stay 160 to 180 days per year in Marriott hotels.The Laylow is clean and modern as it has recently been renovated. Facility-wise it's one of the best in the area.The issue I have is being Platinum Premier - by the time you figure in the $25 destination (free shaved ice is what you pay for) fee and the parking fees and the lack of a real lounge – it is actually cheaper to use your cross benefits with SPG and stay at the Sheraton Waikiki which waives the destination fee as well as the parking fee for Platinum members.The lounge is small and offers little more than snacks throughout the day and closes at 9 PM. They do offer a $15 breakfast credit but the breakfast downstairs runs around $20.I've grown weary of all the little tricks to nickel and dime customers – while I don't mind paying extra to stay in a nice hotel, I don't like paying extra then getting fee after fee on top of that with little recognition of Platinum Premier status.My suggestion to management is to improve your lounge – go to the Sheraton and you'll see a well run lounge - and waive fese for your Elite status folks - esp Platinum and up. I know you're new at this but it seems like you always have rooms available while some of the other hotels in the area do not...during a 2 week stay at the Sheraton in July I met 6 Marriott Platinums who chose the Sheraton for the same reasons - and all of us agreed we rarely if ever stay outside the Marriott brand... Bring your game up and you'll see your hotel stay full especially with those of us extremely loyal to Marriott!
Relaxed atmosphere, modern with the obby area having a nice open plan appeal. 5 minute walk to beach and close proximity to cafes,restaurants,shops including international market place. Coin laundry and ABC store close by with a short walk to trolley and bus stop. I like the pool area even though it is a lap pool and others have reviewed it as small. Has 2 x undercover cabanas and adequate deck chairs and lounging chairs in pool itself. Free snow cones by pool daily after 1pm, beach towels provided. There were two of us and we had Junior Suite on the 5th floor with street view and small balcony which was adequate for us but not overly spacious. Shower caps not provided in amenities,however hairdryer and ironing board in room. No hanging hook in bathroom to hang clothing or towels. No tea/coffee making facilities in the room which was a negative for me as I don't want to go downstairs to cafe bar first thing in the morning. Hideout restaurant and bar nice and very popular with live music each night. Best to request a higher floor so music doesn't disturb you and street noises don't interrupt your sleep. As mentioned we were on Level 5 and heard music and street noise but we were prepared and had earplugs anyway so no problem. You can choose street view or pool view rooms. We arrived by taxi and the valet area had 3 staff working at the time of our arrival. All staff members were talking amongst themselves and only after we unloaded our bags did one staff member approach us to ask if we required assistance. No welcome greeting was extended and no direction given to the lifts or lobby area. Not the most welcoming customer service experience I would expect from a four star rated property. Working in the hospitality and tourism industry myself I pay particular attention to customer service standards wherever I go. Checking in at front desk was worry free, however I could not say any "wow" factor was evident and staff provided polite service but again no welcome greeting was extended. We had breakfast once at the property where we provided our room number but then decided to pay cash and discovered on checkout we had been charged again for our meal. In the end front desk staff deducted the amount from my account however it did take a few phone calls to the accounts area. On our last day at the property our room was not serviced which was also a little disappointing. Even with the issues I have listed I would and have recommend this hotel due to its location, price and nice modern appeal.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 247 Rooms
- 2 restaurants
- Fitness centre
- Spa (fee)
- Tour desk
- Business centre (fee)
- Parking (fee)
- Smoke-free hotel
- Two queen beds
- Flat screen TV with DVD player
- In-room safe
- Alarm clock radio
- Hair dryer
- Iron/ironing board
- Complimentary Internet/Wi-Fi
- Complimentary bath amenities
- Complimentary local newspaper
- Free local & toll free calls
- AquaBliss pillow top beds
- 328 square feet
- Located on the lower floors
- Partial views of Waikiki and surrounding neighborhoods
- Maximum occupancy of 4
Resort Location Map
Aqua Waikiki WaveHonolulu,United States
- Hotel Contacts
- Extra Info
2299 Kuhio Ave, Honolulu, Oahu, HI 96815-2632
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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