Aulani, A Disney Resort & Spa
- What's Included
This was my second stay at Aulani, my son's first (8 year old boy). I traveled with my mom and son June 9-13. We were greeted nicely, luggage taken for hold upon arriving and given lei's. My son was given a little Hawaiian necklace which he liked a lot. We arrived early around 11am, thus our room was not ready but we did not have to wait long and received a text message well before check in time informing us that we could go to our room. My son went to Aunty's Beach House; we registered as suggested about 90 days prior to our arrival and son was registered in 2 activities, one which he enjoyed alot. Aunties Beach House was pleasant, staff mature, well staffed areas, lots of crafts and activities going on in a very organized fashion and very secure. They also require hand washing even for parents before entering. Good. Each child has an electronic bracelet and they knew exactly where my child was when I stopped in to check on him. In fact, when I went to check on him, he was often not ready to leave. The food at the resort was ok, sometimes good and sometimes below average. We had a few meals at the Ulu cafe which were about 15.00 (salmon, potatoes, veggies al dente), hotdogs everywhere were overpriced and varied between 7- 10 dollars each. The shaved ice near the pools was decent. We did not eat at Ama Ama, have had the buffet in the past and would skip it. No flavor whatsoever. Ama Ama It did not appear very crowded during the day but I know people complained about not being able to get seating in a timely manner without reservations. Our room was generally clean although there was a good amount of dust on headboard and some flat surfaces. The pools were not as crowded as my previous stay in August so I attribute this to the fact that we stayed during the typical last week of school when everyone is just getting out. We never had to rush for chairs poolside. There were tons of chairs on the beach as well. You only had to be early for front row loungers, but I was very happy with the lack of crowdedness. There are 2 waterslides, one single person tube which is pitch black inside and pretty lengthy...personally felt it would be too dark and scary for younger children and some adults (like me...lol).. Not sure who came up with that idea for a Disney resort but the other one is generally open and two people can ride one raft. The lazy river was nice, warm water, beach was clean, no drink service visible but we did get service at the pool although it appeared scarce. There is also a walk up snack shack that serves beach clientele. We ate at the pool side cafe. Worse shrimp tacos I have ever had. We had a great view of the garden and beach front in the distance. Overall I was very pleased with the resort but I definitely think 4-5 days os plenty. I suggest scheduling a tour and maybe renting a car from the on property Alamo car rental. The people there were very nice and efficient. Thank you Halomia! They have a lot of cars and all seem decent and clean. You do pay 35.00 a day to park but you can rent one or two days, return the car the second day before midnight if you don;t want to rack up charges. I am not convinced you would need a car each day. We got deli items from Foodland including yogurt, salad, turkey, bagels. If you by from the store across form the resort, yogurt is almost 4.00. Everything is way overpriced, not just your typical expected travel expense. The staff at Aulani was very pleasant, always helpful and smiling. I did not feel like number but instead recognize that it is a very large report, they do volume and although no one will remember your name, staff regularly greeted us all over the resort each time we passed. Oh, and there is a laundry room on the lowest level where you pay maybe 1.50 to wash, 1.00 to dry. It is secure in that you use your key to get in if you need to wash anything. My 8 year old and mom had a great time. We will visit maybe in a few years. We will go to Maui next for a more rustic experience.
We stayed at Aulani for 8 nights. We had 2 rooms - 3 adults and 4 teens. We are all on the fence about the experience. I don't think any of feel that we overpaid for the hotel, but we did book well in advance. The food was astronomical, however it was all very good! AMA AMA and Makahiki were delicious. Ulu was good pending on what you ordered as was Off the Hook. The luau wasn't worth the cost. The hula dancing was great, but the talking didn't stop and the food was awful. Our room had bad paint, the beds are like sleeping on a board, and it had a broken chair. Also, we left BY 8 every morning and sometimes our room didn't get cleaned up until after 2 when we returned. I found that super inconvenient. One time we waited in the lobby of our floor an hour because we thought they were cleaning it...they weren't. For the most part everyone was nice, except some of the lifeguards on the lazy river. One lifeguard especially was flirtatious and annoying the male ones. She must have been new as she kept asking different males the same questions and was clearly annoyed by their lack of interest. It would be fantastic if the had 12 and up time. The pools don't open until 8 and close early too. It would have been so nice for our teens and us to have time to utilize the lazy river and or slides without being bombarded with screaming running kids. There's not a lot for teens to do. They did enjoy ping pong and paddle boards. The "bay" area is nice, but is small for paddle boarding. It was very protected from the tide so that was nice. The shaved iced it AMAZING, but you seriously have to use a straw as it's literally spilling over, bigger cups would remedy that. I think being a "Disney" you automatically expect more. There should be more for teens. That's an entire demographic that's been missed. We want to applaud the valet! Those guys rock! Get directions from valet, not the concierge. Valet directions are very easy to follow and include directions on getting back. The one time we got the from the concierge we ended having to use our phones. They are also so fast, courteous, and a little playful! We can't say enough about the valet 👏🏼👏🏼👏🏼👏🏼👏🏼In the end Aulani is clean and family friendly for young kids and it is away from the drunkenness of Waikiki, we are THANKFUL for that. We were pretty surprised that the "bay" is shared by 3 hotels, we thought it was just Aulani. We would stay here again, but we would plan more for the teens if Aulani doesn't modify for them. A biggie is to go to the market across the street!!! Go the first day! It's a mini grocery store. Fruits, veggies, sandwiches, sushi, salads etc. Go! So much cheaper than Aulani. We did get the refillable cups at Aulani, but had we gone to the store first we wouldn't have. We spent 140.00 on refillable cups people, good grief. Go to the store, it will take you 10 minutes.
Great resort, and although owned by Disney it is not like being at a Disney Park. If you do not have or do not like kids, stay somewhere else. There are children everywhere, loudly having a great time. We stayed two nights mid-week, and had a blast with our two boys aged 12 and 14.PROs: Lazy river pool, Rooms are very nicely decorated with great amenities, lots of things for kids to do, very nice and safe ocean cove / beach on the ocean front of the property. CONs: The bed was really stiff - give me a back ache (good thing the lazy river worked that out!). The AC control does not cool lower than 72 degrees and we had to call maintenance to get the AC fan speed increased past medium. However, the maintenance team responded very fast. Onsite restaurant food is expensive.Neutral: The Disney presence is very low key. There are characters on site, but only two very small stores that sell Disney items. If you love Disney - you may be disappointed.Overall: Great fun and if you are going to Oahu, a few nights here are enough to experience the property.
Extremely overpriced. Almost ever the same characteres to get picture. We found that characters should be free, riding around the resort! Not only in specific locals and schedules just to get picture. Restaurants really overpriced to what offered. Ama ama the best meal. It is not the disney pattern, unfortunately.Terrible internet.
Ok so it is clearly not 4.5 stars and it isn't your normal run of the mill high end resort. Yes it feels kinda hectic, yes you are treated a bit like a number, yes the food is questionable. There is however a big BUT that I need to explain, this place is magical for kids. My 7y/o will always remember this place to see the characters so easily, to ride the waterslides without a problem, to access the private beach is pretty amazing. The rooms are interesting, our view was amazing for what was a garden view on the 12th floor as it looked out directly over the gardens/ocean. Customer service is ok considering how hectic everything is, and a special mention to Steven on concierge - great stuff!! NB make sure you get the newspaper thingy in the evening it helps get your head around what is going on. This is definitely a family with young kids destination not a romantic getaway.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 856 Rooms
- 2 pools
- Saltwater snorkel lagoon and lazy river
- Kids pool
- 4 whirlpools
- 4 restaurants
- Character dining
- Quick service
- Room service
- 2 lounges
- Pool bar for drinks and snacks
- Fitness centre
- 18,000 sq ft Spa (fee)
- Salon (fee)
- Kids club (fee)
- Game room
- Gift shop
- Early check-in/late check-out lounge
- Laundry facilities (fee)
- Wedding facilities (fee)
- Self-parking (fee)
- Valet parking (fee)
- Smoke-free resort
- Ceiling fan
- Flat screen TV
- Pack 'n Play playard available upon request
- DVD player
- 24-hour room service
- Daily housekeeping
- Hair dryer
- Alarm clock with MP3 capability
- Iron/ironing board
- In-room safe
- Full bathroom
- Private balcony/patio
- All rooms non-smoking
- Babysitting or child care service (fee)
- Supervised kids activities
- Arts & crafts
- Wildlife/nature programs
- Menehune Bridge & Trail - interactive water play area
- Pool parties
- Fire pit storytelling
- Character meet 'n' greets
- Community Hall games room
- Movies Under The Stars
- Hula lessons
- Treasure hunts
Resort Location Map
Aulani, A Disney Resort & SpaHonolulu,United States
- Hotel Contacts
- Extra Info
92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707-4434
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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