Aulani, A Disney Resort & Spa
- What's Included
Worst Resort staff experience.. Many bellboys will just look at you carrying heavy luggage/golf bags as they are busy talking about their paychecks! So many lifeguards are on duty. Nobody came to check on my husband when he fell on the slippery pool steps.
We came here wanting to take our kids to a Disney a resort. We were a little disappointed that despite being a beautiful resort, it had very little Disney to do with it. You almost felt like you had to go on a scavenger hunt to find anything remotely close to Disney. We did get to see Mickey, Minnie & Goofy but we had to pay to go to a "character breakfast" in order to get a picture with them. In our 6 days there was only 1 day that we saw a character out and about the resort to get a picture. With that being said, the resort is very nice. Our room had everything we needed in it along with a micro & fridge which was super helpful since we were there for 6 days. There are quite a few places to eat on site but after a while you get tired of eating the same food. Don't worry thought, there are a few options across the street like Monkey Pod, Roy's or even the 4 Seasons next door. At Aulani, we liked Ama Ama the best and actually enjoyed the character breakfast at Makahiki as well. The resort had multiple pools/spas and slides for the kids. There was even a splash area and a water play structure for the kids. The only downfall was the pool was freezing. I felt that since the resort is catering to so many kids that they would at least have the pools heated especially considering that the weather is so unpredicatable in Hawaii and you can have a torential downpour at anytime. The spas were also not chlorinated properly and your eyes were stinging as soon as you got in. It was so bad that it bleached the tiny little hairs on our arms and legs. Once the kids were done with the pools we would usally have them go to Auntie's Beach House which we have to admit was awesome! The kids thoroughly had a wonderful time there and couldn't wait to go back. They have quite a few activities there and is extremely safe and secure. The one thing that I do have to give credit to is the entire staff that was always extremely happy and willing to help if you needed anything. All in all we had a good time but here are a few tips for anyone going for their first time:1) Try to plan your tip in advance to get the best rate and best room2) Try to pre register your kids to Auntie's Beach House in advance so you can get them into a few activities otherwise it's nearly impossible once you get there. 3) Try to make reservations for restaurants in advance otherwise you may have to wait to get in at the time you want.4) If you are even thinking of wanting a chair by the pool, you better get there by 7:30 otherwise you will not find one with an umbrella which we thought was necessary to not only get some shade but to stay dry from the rain that comes out of nowhere. Also they have someone monitoring the chairs so if you don't revisit your chairs every hour you can be sure your stuff will not be there when you return.5) You have to experience the Character Breakfast6) Do try the Monkey Pod across the street which has good food and a happy hour from 3-5.7) Take advantage of the Country Market by ABC across the street8) Don't overpack as they have a laundry room available to guests.9) If your flight isn't until way past checkout dont worry. The Aulani lets you use the resort and has a special room where you can shower and get ready before you head out.10) Don't take any floaties for young ones as they have plenty of life jackets for kids and don't bring any pool toys as they are not allowed.
I am not anti-child (in fact, I'm a pediatrician), and all my friends with schoolaged children say the Aulani is a Godsend. If you do *not* have small ones, then you'll notice that 1) the little guys are everywhere, and loud and splashy (which is what they do...), and the adult-only areas are scant and unremarkable. 2) I advise: retreat to the Spa. I spent 4 hours in the spa area despite only having a 50 min lomilomi treatment. The water garden pre-massage was delightful. After the expert massage and a turn in the steam and sauna, I was so delighted by the chance to just rest--fall asleep, even--in the Relaxing Area. My teen enjoyed the curated night-time activities (the folks at Aunty's Beach House were warm and genuine), and had a pleasant (low-tech) facial at the Teen Spa. We opted for the mass buffet supper because we adore crablegs and had them aplenty. I have an electric vehicle. If you do, too, be sure to go with the valet to be sure your car initiates a charge. Mine did not initially; there are so many makes/ models that no valets can keep track of them all.
Overall this Disney Resort was pretty awesome, my only complaint was the price gauging by Disney for our dinner at the resort. I was charged $630,00 for dinner which included 6 adults and 5 children, 11, 10, 10, 9, and 6, which comes out to about $60.00 to $70.00 for the 11, 10, and 10 year old children, (Adult Rates) and $30.00 to $40.00 for the 9 and 6 year olds. Whatever happened to 12 and under? I thought this was a total disgrace for Disney to charge these rates for a child. Disney has always provided a great vacation for me and my family, including the Disney cruise in 2015, a visit to Disney World earlier twice, but this dinner was a total disappointment, not with the service or food, but to charge a 10 year old that much is total greed. Unfortunately, I will discover more Disney adventures because the kids do have a great time, but meals will be included or selected off site! As I stated, the trip was great for the kids and most of the adults, but that particular dinner ruined it for me. I honestly don't mind spending quite a bit to make it a great time, but this greediness was completely uncalled for!
Although we live in Oahu, this was our first time staying at Aulani. The price is the main reason why we waited so long. But my sister and brother-in-law did this for our son's 9th birthday so we were blessed to experience Aulani - we had such a blast!However, the resort could definitely use more servers at the pool/waterpark areas. We waiting about 30 minutes without seeing any servers. We finally flagged one of them down and she graciously helped us and gave our order to our server. However, our room card was given to another guest and vice versa so we had to get that fixed. Food at the Makahiki was okay, could use improvement... dragonfruit was pretty to look at, but was not ripe - bitter. The egg fritta was not tasty, fried rice and biscuits w/gravy was dry. Aulani did deliver on the Disney characters - Mickey, Minnie and Goofy were all there and visited each table at least twice. Enjoyed Aunty's singing and dancing. For the price, the food should have been outstanding! Paid $370 (that's with tax and 25% gratuity) for 5 adults, and 3 kids (actually 7 adults, since two of our children were 10 years and older which made them adult prices). We had a beautiful 2-bedroom villa close to the waterpark. However, the room is not sound proof, we were kept-up by loud noises from outside (Kumon party) and upstairs guest stomping on the floor and playing with what sounds like a ball. We couldn't get a hold of the front desk or guest services to let them know. Called twice and got the answering machine; waited about 10-15 minutes each time... finally just gave-up figuring they should fall asleep soon... kept us up until 2 am. Cleanliness and maintenance around the pool area could also be improved. Found a lot of wrappers around the area along with leaves in the lazy river. The life guards were just staring off into space... tried giving them some of the abandoned float tubes to them but they didn't help. Lazy river and some of the pools had to be closed for a period of time d/t some guests choosing to use it as a bathroom. Staff called it "chemical change."Other than these, we still love Disney and we believe with these improvements Aulani could be one of the best Disney resorts. Shoots if you're going to charge premium prices for rooms ($500 a room and up) and dining you better expect that guest expect the best - especially from Disney.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 856 Rooms
- 2 pools
- Saltwater snorkel lagoon and lazy river
- Kids pool
- 4 whirlpools
- 4 restaurants
- Character dining
- Quick service
- Room service
- 2 lounges
- Pool bar for drinks and snacks
- Fitness centre
- 18,000 sq ft Spa (fee)
- Salon (fee)
- Kids club (fee)
- Game room
- Gift shop
- Early check-in/late check-out lounge
- Laundry facilities (fee)
- Wedding facilities (fee)
- Self-parking (fee)
- Valet parking (fee)
- Smoke-free resort
- Ceiling fan
- Flat screen TV
- Pack 'n Play playard available upon request
- DVD player
- 24-hour room service
- Daily housekeeping
- Hair dryer
- Alarm clock with MP3 capability
- Iron/ironing board
- In-room safe
- Full bathroom
- Private balcony/patio
- All rooms non-smoking
- Babysitting or child care service (fee)
- Supervised kids activities
- Arts & crafts
- Wildlife/nature programs
- Menehune Bridge & Trail - interactive water play area
- Pool parties
- Fire pit storytelling
- Character meet 'n' greets
- Community Hall games room
- Movies Under The Stars
- Hula lessons
- Treasure hunts
Resort Location Map
Aulani, A Disney Resort & SpaHonolulu,United States
- Hotel Contacts
- Extra Info
92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707-4434
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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