Aulani, A Disney Resort & Spa
- What's Included
Love Disney vacations (ABD in Europe x 2, Concierge Suite on DCL x 2, WDD x 2), but disappointed with this property & service. You pay premium prices for most Disney vacations, but the price gouging was ridiculous. To put Mickey ears on the shaved ice was an extra $1. Seriously Disney?! It's those extra touches that separates you from the rest and now you want to charge for it. Want your child to go to the kids area, the wrist band is gonna cost you $15. Wanna relax and sleep in...forget it it. If your not by the pool by 8:15, you will not have a spot. Kids older than 9 are "adults", so expect to pay $$ for food (we paid $49 at the buffet so she can eat pasta and cupcakes!). Having been born in Hawaii and visiting on several occasions, never really felt like I was in true Hawaii. I actually felt like I was in WDD at one of the themed hotels. If you must go here, I would suggest only 1-2 nights and move on to something better. This is not true Hawaii and we really felt like we missed out this time (and paid for it...literally).
We absolutely loved the resort - first class service and amenities all the way. We have had the pleasure/blessing to experience many top notch family holidays such as: Walt Disney World, Disneyland, two 7 night Disney Cruises (Magic and Fantasy), Beaches Turks & Caicos, Honua Kai Resort & Spa in Maui, Paradisus La Esmeralda Playa Del Carmen, Secrets Maroma Beach, Iberostar Paraiso Grand, Couples Negril....so we always try to make fabulous vacation choices for our hard earned money. Put it this way - we loved Aulani and the Disney product so much we became DVC members ;). The resort is absolutely stunning. Pools, lazy river and water slides do not disappoint and are done the way Disney only knows how - over the top! The staff are all so warm and incredible - just like in their parks and cruises. The only negative is that the beach is small - yet beautiful - but the chairs are almost stacked on top of each other and chairs in he back row have no view of the beach. Just like at Castaway Key on Disney Cruises. So generally we got off the resort with our rental to find our own slice of heaven. But beach sand is very nice and water super calm for the little ones. Most of our time on Resort was spent in the whirlpools and lazy river LOL.We stayed in a hotel room for the week and the staff brought up a toaster and even a blender to our room upon check in - just ask. The room was equipped with a microwave, coffee maker and a decent sized fridge - not the small cube size fridge but the under counter sized fridges. We ate all breakfasts in our room, some cold plate lunches and mostly ate out at night. The restaurant food and choice are much better off resort across Olina street and nearby Kapolei commons. Next time with our membership we will be staying in suites. But you can still eat cheaply even in a hotel room if you get dinner entrees from the ABC store across road or eat at Ulu Ulu on resort (but cheaper prices and more variety at ABC). Ulu Ulu now has a Dining program option. But we felt we wouldn't use it since we never know what we do or where we will be from day to day.As DVC members we did not have to pay parking fees or laundry tokens. Laundry facilities include 3 washers and 6 dryers located on Level 1 and is open to all guests and members. There is a coin machine to buy tokens in the laundry room - $3 per wash/load and $3 per dry/load. Also as DVC members we got trash removal, towel replacement and sundries replenished (soap, shampoo, conditioner, lotion, body wash) every 3/4th day. And on days in between if we happened to be in our room, they would knock and ask if we wanted fresh towels. Nice!! Have never experienced that at any other timeshare rental before. You can pay for full clean service daily at $30 per day if DVC Member. Hotel guests would get full service cleans daily. My 5 year old son loved Auntys Beach House - especially Stitches Space Goo. He asked to go everyday which surprised us as he is shy. We couldn't get him in yesterday even for drop off activities due to overcapacity (Presidents Day). Due recommend to register your child in advance for the 4 registered activities up to 10 days prior to your check in.We did eat at Ama Ama and were not totally thrilled...I was not at all happy with my fish entree (no flavour) and both our drinks sat un drank as the alcohol was far too potent. Yes we could have said something but we were too polite. My husband enjoyed the Pork Shoulder dish and the few bites I had was good. But we will likely find another beach front restaurant elsewhere next time for same money.We did the Menehune Mischief Character Dinner at Makahiki. Did it once, and likely no reason to do it again. Food was good but not over the top (buffet) for the price. My son loved it and got lots of pics with characters. So that's the main thing. But it's crazy expensive.Otherwise didn't each much else on the resort. The food options at resort get 3.5 out of 5. But I would expect that when most guests and members are staying in suites with kitchens in them. Tip: Go across Olina Street to MonkeyPod...great food and atmosphere there. We didn't do any Disney Excursions - just jumped into our Jeep rental and did our own thing when we felt like it. Went to North Shore and spent some time there and took surf lessons. A trip to north shore is a must. Also we were in Kauai week before so we just wanted to chill at our stay in Aulani.Looking forward to returning to Oahu and Aulani next year - just never again during Presidents Day (US) and Family Day (Canada) long Weekend!!
Spending over $1,000 per night on a room in a hotel would typically lend one the expectation that they can find a chair a sit in at the pool. At the Aulani, one has to come down to the pool an hour before it opens in order to squat in a chair until 8am, after which one can stand in line to get their wristband and earn their right to pool chair real estate for the day.Didn't know this our first day at the resort. The more seasoned guests catch on earlier and half the chairs are occupied with pool junk by 7:30am. Our first day we waited until 3:30pm to get a few pool chairs for our family.I even tried to rent a cabana - but they were all booked for the week. The rooms are five star. The pool experience would've been great had they offered enough seating for the guests in the hotel. I give it a two for now. It would be helpful if they offered a premium seating option. I would have gladly paid a premium to pre-reserve seating.As two busy working professionals with three small children, I don't want to deal with the hassle and stress of planning who is going to wake early to chair squat in the morning.One other suggestion- why not have the chair patrol employees check-in hotel guests at their chairs (i.e. Think I-pads and carry wristbands with a towel cart) rather thank make them stand in line to "check-in" every morning?I won't be back.
This was the first trip we took our children on so we thought we splurge. Our children wanted Disney but my wife and I aren't much for crowd; my wife and I wanted a secluded beach somewhere but the kids wouldn't have appreciated it. This was a perfect hybrid of everything each of us wanted. The resort is a masterpiece with so many details to continually awe inspire any adult while having plenty of activities and amenities for children. Although Hawaii doesn't have any all-inclusive resorts this one could be considered semi all-inclusive as we got meal credits we could use based on the number in our party and the duration of our stay. It basically equated to complementary breakfast and lunch for all five of us each day. It did take us a day or two to learn the ins and outs of this program and where on the resort you could get your food and beverages. The staff was very professional and well trained. We even got to see the lifeguards stage a mock training emergency in their pool to test a newer employee. With that said, Aulani really caters to children as the water features (water park, protected beach, lazy river, water slides and pools) are well thought out and every nook and cranny is observed by a life guard. The suite we had, comfortably slept all 5 of us with a full kitchen and two balconies. I would highly recommend this resort. Just one item of note: the resort is generally at capacity and as such you are best to rise early and place your towels on a chair if you want to lay around the pool at all. They're in high demand.
Disney is great when planning a place for kids to have fun they think of everything, un fortunately their food on the complex is extremely expensive and lots of people were heading across the road to the couple of small restaurants nearby or the supermarket because at $45pp for breakfast it works out very expensive for a family Disney really need to address this.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 856 Rooms
- 2 pools
- Saltwater snorkel lagoon and lazy river
- Kids pool
- 4 whirlpools
- 4 restaurants
- Character dining
- Quick service
- Room service
- 2 lounges
- Pool bar for drinks and snacks
- Fitness centre
- 18,000 sq ft Spa (fee)
- Salon (fee)
- Kids club (fee)
- Game room
- Gift shop
- Early check-in/late check-out lounge
- Laundry facilities (fee)
- Wedding facilities (fee)
- Self-parking (fee)
- Valet parking (fee)
- Smoke-free resort
- Ceiling fan
- Flat screen TV
- Pack 'n Play playard available upon request
- DVD player
- 24-hour room service
- Daily housekeeping
- Hair dryer
- Alarm clock with MP3 capability
- Iron/ironing board
- In-room safe
- Full bathroom
- Private balcony/patio
- All rooms non-smoking
- Babysitting or child care service (fee)
- Supervised kids activities
- Arts & crafts
- Wildlife/nature programs
- Menehune Bridge & Trail - interactive water play area
- Pool parties
- Fire pit storytelling
- Character meet 'n' greets
- Community Hall games room
- Movies Under The Stars
- Hula lessons
- Treasure hunts
Resort Location Map
Aulani, A Disney Resort & SpaHonolulu,United States
- Hotel Contacts
- Extra Info
92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707-4434
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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