Aulani, A Disney Resort & Spa
- What's Included
This was our first trip to Oahu and we spent the first 3 days on Waikiki before moving to Aulani for 6 nights (it was not available for our entire stay). Much more quiet and relaxed atmosphere than Waikiki. The resort is beautiful and we received a nice welcome on our arrival. Parking was included as we were staying DVC which is good for Oahu. We had a very nice view of the ocean from our 7th floor room and it was relaxing. If the doors were open mid-day it was quite noisy from the pool area. We enjoyed an awesome dinner at Ama Ama although our leftovers that were boxed for us to take back to our room were a bit of a disappointment when we opened them to find it was someone's leftover chicken dinner and not the dessert I was unable to eat! The bars and food service in the pool areas were also good, typical pricing which was a little high but expected. We did enjoy visits to Monkeypod restaurant and bar across the road during their 'happy hour' with reasonable prices. We had a couple of poor experiences with Ulu Cafe at Aulani and I would probably avoid it again if possible - poor service and quality of food was not what i expected. We ordered dinner there late one evening and my husband was given his meal and i was told to come back in 20 minutes to pick mine up. We had planned on eating there, but there are very few tables so we walked to the pool area to sit. My husbands dinner was absolutely cold by the time we had retreived mine. Not sure why they wouldn't just say come back and get both meals at the same time? Other than that we had only good experiences with staff and service. Would definitely visit again. Resort, beach, pool areas are all excellent and we enjoyed an awesome morning relaxing at Laniwai spa, definitely a highlight of our stay.
This is our 3rd trip in 5 years to Aulani and we had a good time, but the luster is starting the wear off. The check in experience is rushed without personality. The rooms are showing signs of wear, scuff marks all over walls, unclean bathrooms, lack of blankets. The lazy river becomes the crazy river after noon with too many kids without tubes goofing around. They need to require a tube for each person. Kids loved the food and shave ice options at the pool. We found the burger fine, but the tacos (fish and pork) are too bland. The poolside drinks are tasty. They closed the main pool at 1pm on our last full day for cleaning (doo-dee) and did not re-open until the next day. The sunsets here are amazing and not to miss. We still love this place and it provides the vacation peace of mind, but they need to refresh the rooms and cheer up the staff.
The hotel is beautifully decorated and pays homage to the Hawaiian culture. We had a studio ocean view room and enjoyed the view from our spacious balcony. My daughter and I enjoyed the beach. There is a lagoon so you could play in the water and not worry about a strong current. The lagoon is directly from the ocean and has very clear water. The resort offers the use of sand toys and boogie boards free of charge and you could pay to do stand up paddle boarding and other activities. The resort has a relaxing lazy river and two water slides, which my family enjoyed. The beach chairs are also free of charge, which we appreciated because we had to pay for chairs in Waikiki. The sunset was truly breathtaking. My husband and I went to the spa, which was very nice, especially the relaxation area that included rainforest showers, Whirlpools, and steamrooms and a saunas. This area was very quiet and calm, which given this is a resort that caters to families was a nice change of pace. The adults only whirlpool offered a stunning view of the ocean as well. My family also did the stargazing, which you paid extra to attend, but was worth the money. It is lead by an astronomer and he has two powerful telescopes. We were able to see Jupiter and all the moons as well as another Galaxy and a dwarf star. We are Disney Vacation club members so we appreciated all the Disney touches at the resort. We had fun doing a scavenger hunt and enjoyed the Mickey pool party. The only down side was the food was very expensive, even for Disney and the selection was not as large as we would have expected. If you are planning to go to Hawaii with children, I would recommend Aulani.
Great for families. An effort is made to give adults quiet pool areas which is nice. Lazy river was crazy with kids not using tubes and pushing others to the side on the 17th and no stopping by the guards. Out of control. Dinner buffet excellent and the price was more than fair. Other meals average with limited choices. Restroom at far end of beach was closed. Observed an older couple wanting to change and it was going to be an effort to backtrack. If you are looking for waves, find another place to stay. Beach is great for children, clean and water soft with sand in clear water. Handy snack areas by beach and pools.Only meal option later in the evening is room service. We arrived after 9:00. On our first call to place an order we were put on hold then had to leave a message. Waited about 15 minutes and called back as our call was not returned then waited another 45 minutes to receive a pizza. We had just traveled 15 hours so we were frustrated. We had requested a king room, was not available until the following day which meant checking out and putting bags at bell and then having no room access until later in the afternoon. At the Westin we had a similar situation and we were told to pack and leave bags in room. We were texted when new room was ready. They moved bags for us, no hassles for us and we had room access. The housekeeping was not as I have experienced from Disney. Towel animals first day only. Room serviced late in the day, made it hard to think about a mid day rest. Needed to pull blanket from closet as sheets not enough. A band aid was stuck to it. Ick factor.Spa was nice, our first experience at a spa.Had a great ocean room with a connecting door and was pleased that there were no noise issues. Loved the soaking tub.We did have a nice time, I think I expected a higher level of customer service from this type of hotel. I did not understand ahead of time that the man-made lagoons would make the water so tame. Great place for families.
The facilities in total are very beautiful. The rooms are spacious and nicely appointed. The pools are plentiful, so that none seem overcrowded. The beach is on a lagoon, which is great for kids, but left much to be desired for older kids and adults who want to snorkel or bodysurf.We were disappointed in the dining options. Only one restaurant had table service (Ama'ama). That restaurant was excellent, especially for breakfast. The remaining dining options were basic fare. The buffet was blah. We were also disappointed in the pool and beach side service. It was exceedingly slow to get drinks and food.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 856 Rooms
- 2 pools
- Saltwater snorkel lagoon and lazy river
- Kids pool
- 4 whirlpools
- 4 restaurants
- Character dining
- Quick service
- Room service
- 2 lounges
- Pool bar for drinks and snacks
- Fitness centre
- 18,000 sq ft Spa (fee)
- Salon (fee)
- Kids club (fee)
- Game room
- Gift shop
- Early check-in/late check-out lounge
- Laundry facilities (fee)
- Wedding facilities (fee)
- Self-parking (fee)
- Valet parking (fee)
- Smoke-free resort
- Ceiling fan
- Flat screen TV
- Pack 'n Play playard available upon request
- DVD player
- 24-hour room service
- Daily housekeeping
- Hair dryer
- Alarm clock with MP3 capability
- Iron/ironing board
- In-room safe
- Full bathroom
- Private balcony/patio
- All rooms non-smoking
- Babysitting or child care service (fee)
- Supervised kids activities
- Arts & crafts
- Wildlife/nature programs
- Menehune Bridge & Trail - interactive water play area
- Pool parties
- Fire pit storytelling
- Character meet 'n' greets
- Community Hall games room
- Movies Under The Stars
- Hula lessons
- Treasure hunts
Resort Location Map
Aulani, A Disney Resort & SpaHonolulu,United States
- Hotel Contacts
- Extra Info
92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707-4434
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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