Aulani, A Disney Resort & Spa
- What's Included
We stayed 8 days in Aulani's Deluxe Ocean View Studio, and enjoyed every minute of it. Aulani was about a 30 minute drive west from the Honolulu International Airport, and is located next to Paradise Cove Luau and the Four Seasons Hotel. When we arrived at the resort, we were promptly greeted by valet staff and asked if we wanted our bags brought up to our rooms for us. Parking at the resort is $37/day no matter if you pick the valet or self-parking option. At the lobby entrance, we were greeted by staff and given water, a Kukui Nut Lei Necklace, a floral necklace, and an Aulani Menehune necklace for my toddler.At check-in linked our credit card to our room key so we could used our room key for all our expenses at the resort, and do express check out (leave without having to stop by the front desk). Our names and length of our stay were printed on the keys so we weren't too worried about losing them.The room had a full on ocean view, a queen size bed, a pull out couch (full or queen sized), a mini-fridge, microwave, small kitchenette sink, bamboo plates and bowls, plastic forks and spoons, coffee maker, and dish washing soap/sponge. There is an ABC store and restaurants across the street if you want to buy any groceries for cheaper prices but a lot of things can be found in the resort's store. The kitchenette area came in handy everyday for washing bottles, washing our refillable mug (a must for drinks throughout your stay), and warming up any left over food or snacks we had.The pool area had a lot of different pools, a splash area for toddlers, a splash area for older kids, a lazy river, and two slides (one inner tube slide, one dark regular slide). In order to access the pool areas and get towels, we needed to get a wristband everyday. The beach area of the resort is easily accessible and the waters are very calm. The resort provides life vests for kids and inner tubes for the lazy river but we brought our own for our toddler.There were a lot of things to do at the resort like movie night (movies are shown on the east lawn), character meet and greets (call in every morning at 8am to find out the schedule), and character breakfast and dinners. We ate at various restaurants at the resort but the best bang for our buck was the character breakfast and character dinner. I highly recommend reserving the character breakfast and character dinner in advance (I think the earliest you can reserve is 90 or 60 days before your visit) as we met people who said they were not able to go to either. The character breakfast is everyday, and our toddler took picture with Mickey, Minnie, and Pluto. The character dinner is only held on Sundays, Mondays, and Thursdays, and our toddler took pictures with Donald, Stitch, and Chip and Dale.The trip was pretty pricey but definitely a fun experience we won't forget.
Let me start off first to say, had this been a regular resort (Marriott, Hilton, etc.) my review would be 5+ stars. Holy wow. Amazing staff, very friendly and accommodating, super clean, great amenities, grounds, pools, beach was pristine and everything else was super top notch.However, we paid over $600 a night to stay at a *Disney* resort. Imagine my surprise when not only did we not see any Disney characters the first day but also the second day. We briefly saw Goofy on the third day, by the pool taking pictures for about 10 minutes. We also saw the back of Minnie as she was walking somewhere else. Forget that parking is $37 a night, and no meals are included in your stay (not even continental breakfast). My two year old and four year old were devastated that they didn't get to see Mickey Mouse in the 5 nights we were there. I think when we checked in they gave us a paper with a schedule for where the characters would be and when - but I feel like at those exorbitant prices we shouldn't have to hunt for characters. We should have at least been able to go down to the lobby and see SOMEONE during reasonable hours. For the price we paid we likely won't be returning to the Aulani, and instead just stay at a regular resort that hopefully at least includes breakfast.
This is definitely a paradise for Disney fanatics and families. If you aren't big on Disney or kids, then this is not the place for you. I loved the Disney mash up with the Polynesian theme, you can tell they took a lot of time doing some cultural research which I appreciated. But this place is EXPENSIVE. I've stayed in 2 bed room suites on the 16th floor because my family is a Disney Vacation Club member, but otherwise be prepared to spend $900+ for a regular room per night. The suites are nice, the bedrooms are large, but the living area is not as big as I was hoping. The Ama Ama restaurant does have good food, but again is very very expensive. The service was great and had a great view of the lagoon and beach, but I couldn't imagine having every meal at the restaurants. The pools were plenty! The lazy river was fun, but the only thing is that there were so many leaves and grass and rubbish floating around all the pools. I know they clean the pools early in the morning, but at some point during the day they need to do additional cleanings to get the rubbish out. It was not fun floating through a pool of leaves and rubbish from people's cups and plates. Overall, the property was nice but this is definitely a family resort, and not quite one for couples or a quiet romantic getaway.
I booked Aulani only 5 days before our arrival. We planned to go to Florida instead but were unable to go due to hurricane Irma. I was a little nervous because I normally due a lot of planning prior to family vacations and couldn't this time. I didn't have to worry though because our trip was flawless from beginning to end!I booked our flights along with our villa over the phone with an Aulani representative. Doing so saved about 50% on the flight. Included in our booking was free airport shuttle transfers. When we arrived at the baggage claim in Honolulu, our driver was waiting for us. After we got our bags we hopped into the van and left straight away for Aulani. I did pre-check in online prior to the trip so when we arrived we were greeted at the door and given our "key to Aulani" cards and other resort information. Our room wasn't quite ready yet so we checked our luggage in with bell services and were given a key to the early check in/late check out lounge and were told we were free to use any of the resort amenities. I received a text at around 4:15 to inform me of our room number and that it was ready.We booked a one-bedroom villa. It had ample space for my family. I greatly appreciated the full kitchen, separate living area, washer/dryer and split bathroom layout. My son loved the murphy-style bed under the tv in the living room. I took an uber the first night to the Food land grocery store in Kapolei to stock up on breakfast and lunch staples for the family.fun free amenities:At the beach, boogie boards and sand toys can be checked out every day Community room has board games and movies you can check out life jackets for kiddosKo'Olina Shuttle runs every 30 minutes from resortCons:No towel returns at the beachPeople would leave towels on beach and pool chairs. Staff did not monitor so towels stayed on chairs most of the day. Staff are supposed to fold and place towels on backs of chairs if left unattended and if towel hadn't moved for an hour staff was supposed to remove for another guest. But this NEVER happened. Small lobby that I could imagine would get VERY crowded on a busier week.I was a bit nervous about long lines, big crowds and difficulties with Auntie's Beach House as noted by other reviewers but this was not our experience at all! It seems as though we came on a bit of a "slow" week. We never had to wait longer than 5 minutes for a water slide, activities and lines at Auntie's Beach house were never full, tubes were always available for the lazy river and we always got a front row seat at the beach. The day we left (Saturday) was a lot busier and I can see how it could get annoying if the resort was at full-capacity. Because I bought groceries we didn't eat too much resort food. We ate lunch at Ama Ama twice, good both times. When we didn't eat dinner in the room, we ate dinner off property. We went to Roy's, Monkeypod and Just Tacos (it's not just tacos).All in all...it was a fun trip for the whole family. Auntie's Beach House is a fantastic amenity for kids and adults alike. It gives the kids a break from the sun while the adults can enjoy a little quiet time. There was always a lot to do for everyone. Lots of resort activities. We enjoyed that it wasn't over the top Disney themed while still catching glimpses of characters every now and again. It wasn't a very authentic Hawaiian experience, but then again, we didn't expect it to be. It was a good balance of Aloha and Disney.
WE had a 9th floor studio over looking the Luau area which is also an ocean view . Spectacular . Great restaurants on property for all tastes and pocket books . Pools are made for adults (some only adults) and children alike . 2 adult only infinity hot tubs TWO !! . The bay is gentle with plenty of sand beach area and lots of free loungers and umbrellas . We rented a mini cabana one day and that was great . Ko Olina has a walking path for early and sunset walks . A touch of Disney but they don't knock you over the head with it visually . Definitely Disney first class service though . Do yourself a favor when on Oahu
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 856 Rooms
- 2 pools
- Saltwater snorkel lagoon and lazy river
- Kids pool
- 4 whirlpools
- 4 restaurants
- Character dining
- Quick service
- Room service
- 2 lounges
- Pool bar for drinks and snacks
- Fitness centre
- 18,000 sq ft Spa (fee)
- Salon (fee)
- Kids club (fee)
- Game room
- Gift shop
- Early check-in/late check-out lounge
- Laundry facilities (fee)
- Wedding facilities (fee)
- Self-parking (fee)
- Valet parking (fee)
- Smoke-free resort
- Ceiling fan
- Flat screen TV
- Pack 'n Play playard available upon request
- DVD player
- 24-hour room service
- Daily housekeeping
- Hair dryer
- Alarm clock with MP3 capability
- Iron/ironing board
- In-room safe
- Full bathroom
- Private balcony/patio
- All rooms non-smoking
- Babysitting or child care service (fee)
- Supervised kids activities
- Arts & crafts
- Wildlife/nature programs
- Menehune Bridge & Trail - interactive water play area
- Pool parties
- Fire pit storytelling
- Character meet 'n' greets
- Community Hall games room
- Movies Under The Stars
- Hula lessons
- Treasure hunts
Resort Location Map
Aulani, A Disney Resort & SpaHonolulu,United States
- Hotel Contacts
- Extra Info
92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707-4434
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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