Aulani, A Disney Resort & Spa
- What's Included
Nice Disney resort with a lot of activities for the kids. No need to wait for long time to take pictures with Disney characters. There are many options for dining. Breakfast and dinner have many varieties of food, even though price is a little bit expensive. However, they also have option for cheaper dining where you can grab simple food for to-go. Really nice pools where you can enjoy your time while staying in this resort. Highly recommended.
We really enjoyed our recent stay at Aulani. The staff is amazing and helpful. The one bedroom villa is perfect for families. Our two children slept in the main room and we had our own separate bedroom. For any parents who have tried to stay quiet in a hotel room, you can understand how important this is! The 1 bedroom villas have a full kitchen (so you can cook meals!), a washer and dryer, and a large bathroom with sinks in two separate areas. They even include items like a pack and play, bottle warmer, and steps for families with little ones. We also loved the kids club and felt completely safe leaving our kids there. They loved it! We would recommend Aulani to any of our friends.
Disney approaches an inclusive resort experience in Hawaii the same way they approach their theme parks...if you want to enjoy an experience, go get in line! We came primarily to appease our three year old who was promised to see Mickey and friends in Hawaii. Upon arriving in Hawaii, our first initial impression was bad when we were looking for the shuttle transport that Disney unfortunately outsourced to get us to the hotel. The drivers of these shuttles looked quite skanky and disheveled. They didn't even have a sign indicating they were transporting to Disney Aulani, and made us really feel like cattle boarding the shuttle; not a great start for a "magical experience".Once we arrived, the resort itself is beautiful. They dropped a tropical paradise in the middle of an arrid, non-tropical part of Oahu, which by the way is surrounded by unsightly industrial structures which appeared to be some sort of a refinery? The drive was not beautiful, and we were already wondering whether we were on the right shuttle.The campus was beautiful, and the staff well trained. The room was clean, and kept very clean. The problem is how Disney approached their guests knowing about and participating in the activities. We had to walk down to the lobby after 8pm every night to get a daily schedule of activities for the next day (why don't you deliver to our door, or have available online?). Then we had to mark and plan for our children's activities so we had a daily plan available by 7am the next morning because guess what, you have to stand in line to register for those activities! No, you can do it online from your room, or even days before your arrival! No, you have to stand in line, every morning at 7am if you want your kid to experience the activities.Then there's the lawn chair police. After standing in line in the morning to register, you have to take your towels and personal belongings to claim lawn chairs near the pool. If you don't "claim" your spot early in the morning, you and your family would never have a place to sit. Also, since you had to claim a spot, you had to ensure it was frequented as there were "lawn chair police" monitoring and confiscating unoccupied lawn chairs. Come on, we paid top dollar for this resort, really?The root of the problem is that the resort appeals strictly to "members". If you are not a part of the Disney Vacation Club (that is a time-share folks), you are second class; even if you've paid top dollar. DVC members don't have to stand in line for registration. They already know the activities and need not any proactive behavior on the resort's side to let folks know what acitivies and sights one should participate. And this is far from an "all inclusive" resort. We had the "meal plan" which gave us limited access to the menu at one cafe on campus. The plan redeemed meals via a point system. As a Californian, we have very little opportunity to experience a fully inclusive resort that has beach and fun all included, with no worries on booking and reserving. At least, not in Hawaii...you have to fly to the carribean for that! I'd recommend Club Med. Their activities for children can all be prebooked, and what a fantastic program! It truly is like a tropical summer camp for kids.My recommendation to Disney is to rethink about how you treat "non-members" and get away from the theme park methods when it comes to a hotel/resort. We come to your resort (and pay) for an optimal experience with our kids; not to stand in line every morning at 7am, and be treated like second class citizens.
Our third visit was in June, our biggest complaint in the past was the food. I'm happy to say that it has drastically changed, and is excellent too! The grounds a perfect and staff friendly. A wonderful family destination.
I took my daughters for Thanksgiving week. I had never been to Oahu, been to Maui and Kauai several times. Aulani is very crowded. I didn't find the cast members especially helpful. I was without air conditioning for 2 nights and with no hot water one night. They did nothing to try and make it up to us. Several times the ulu cafe workers charged us for the meal plan meals, and we had to go through management to get charges refunded. Not much Disney influence at all. I think I saw some characters by the pool three times during the afternoon with long lines to meet them. That was the scope of the Disney influence. Save your money, go to Maui's Grand Wailea. It's 10 times better. Not worth my money or time. Never had that WOW moment I was hoping for.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 856 Rooms
- 2 pools
- Saltwater snorkel lagoon and lazy river
- Kids pool
- 4 whirlpools
- 4 restaurants
- Character dining
- Quick service
- Room service
- 2 lounges
- Pool bar for drinks and snacks
- Fitness centre
- 18,000 sq ft Spa (fee)
- Salon (fee)
- Kids club (fee)
- Game room
- Gift shop
- Early check-in/late check-out lounge
- Laundry facilities (fee)
- Wedding facilities (fee)
- Self-parking (fee)
- Valet parking (fee)
- Smoke-free resort
- Ceiling fan
- Flat screen TV
- Pack 'n Play playard available upon request
- DVD player
- 24-hour room service
- Daily housekeeping
- Hair dryer
- Alarm clock with MP3 capability
- Iron/ironing board
- In-room safe
- Full bathroom
- Private balcony/patio
- All rooms non-smoking
- Babysitting or child care service (fee)
- Supervised kids activities
- Arts & crafts
- Wildlife/nature programs
- Menehune Bridge & Trail - interactive water play area
- Pool parties
- Fire pit storytelling
- Character meet 'n' greets
- Community Hall games room
- Movies Under The Stars
- Hula lessons
- Treasure hunts
Resort Location Map
Aulani, A Disney Resort & SpaHonolulu,United States
- Hotel Contacts
- Extra Info
92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707-4434
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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