Courtyard by Marriott Waikiki Beach
- What's Included
Took a cruise with NCL and this resort is affiliated with the cruise line. Very comfortable room with a great view of Waikiki Beach. The room was clean and the bed was nice and comfy, what more do you need for one night? We got to the room around 3:00 pm so we had the afternoon to wander. This resort has a bar on the third floor that served a great Mai Tai. First I would like to commend Amanda the concierge at this resort. I called several weeks early to get suggestions on a day tour. Very courteous and extremely helpful. She was even able to make dinner reservations for my husband and I at a Restuarant down the street. Bottom line, nice resort. Conveniently located to the beach, Starbucks, and eating places.
I have just arrived back from my leave and thought I would give a feedbackon how disappointed we are with what was advertised and what was receivedon our holiday at the Waikiki Beach Marriott Resort and Spa .On several internet sites this hotel is rated 4 star. In our experience as experienced travellers, this was not the case. I feel the money that was spent for the 2 rooms was not of the value and the standard that was promised on a video displayed and was not of the true vision that we believed we were investing in. It turned out a horrible holiday. Below are the issues that had occurred.- Rooms were requested to be close to each other as our son was staying in the same hotel. The result was that the rooms were at each end of the building- My wife and my room (which was supposed to have a Queen or KingSize bed) had 2 single beds. I had to go down to receptionto request a change. When requesting for this, the staff were quite rude and cameacross as they did not care. After a discussion that was notrequired on a holiday, they shifted us to another room. Still a fairdistance from my son’s room.- The quality of the rooms were quite demeaning with torn carpets,lamps shades that were bent, view from the balcony waslooking onto a ash felt roof with an industrial air conditioner which was loudespecially when trying to sleep at night, cigarette butts on the balcony, a looseelectrical wire at the door leading to the balcony. Missingbalcony door lock. Coffee machine with paper cups in the rooms (this I not a standard of a 4 Star hotel).- Noise levels from the hotel across the road was quite loud. Withlate night entertainment and tourist buses continuallystopping directly across from our room. Windows are usually double glazedespecially in a 4 star rated hotel to reduce the levels as much possible Thisis expected in cities in cases like this. I was told by the manager that the single panewindows did the job required and that all cities are noisy.My response to that was that I have stayed in cities that operate 24/7 inthe middle of the CBD and I have never experienced this. Mentioning I have stayed incities like Singapore, Hong Kong and London to name a few.When requesting to either refund for the remaining days to go toanother hotel or relocate to another 2 rooms in the hotelwhere there was less noise and of a 4 star quality. His response was hedidn't really care if we selected to leave,to take it up with the tourist agent.Eventually we did get relocated after your discussion with themand my Insistence if there was no refund there was to be aupgrade, even if it meant a view to the hills that we paid for.-The staff apart from 2 people were extremely discourteous as theyviewed Australians as a low tipping opportunity comparedto the people from Japan, China and South Korea. This was epically noticeablewhen we went to other hotels where staff were polite and professional anddid not hesitate to serve you.
Don't get this one mixed up with the smaller Marriott property one block back from the beach. This one is right across the street from the beach. The only problem I have with this resort is there is still a problem with the homeless people at this end of Waikiki. While on vacation it's disconcerting to see someone passed out on the sidewalk. This has been on ongoing problem in Waikiki for the thirty plus years we've been going there so we're used to seeing it. To be very honest you either look the other way and save money or spend more and stay at the other end of Waikiki. It is a well patrolled area but there are still panhandlers asking for spare change. The beach area is our favorite because of the break water and calmer water. The hotel employees are excellent. We stayed in the second tower section, the advantage is you're not right on the main street with the noise, the disadvantage is your view is not as good as the front tower.
Spent 3 nights here recently and was quite impressed with its location and amenities as well as the service. The front desk staff was great upon check-in and the bell staff was great at checkout too. While I still hate having the $30 resort fee tacked on for things like internet and newspaper that I should be receiving for free as a Marriott Platinum member, at least it also included free DVD rentals (which I didn't use given I was in Hawaii!) and a free drink at the bar each night. The best value was the free breakfast buffet certificate given for being Platinum as $35/person is quite steep for breakfast in my opinion.The location of the hotel can't be beat. It's basically a block from Waikiki beach and if you're lucky enough to have a room that faces the beach, the view from the balcony of the room is incredible, especially at sunset. It's far enough down the beach too that you're a bit more isolated from all the tourist activity that goes on more towards the malls and other hotels farther up the road, which is nice if you're looking moreso to relax than partake in shopping.The room was adequate in size given you're in Hawaii, so you shouldn't be spending a whole lot of time in the room to begin with! During my stay the hotel was in the process of upgrading its TV's from 37 inch to 55 inch, which is huge in a room of that size. The A/C does get a little chilly in the room after spending the day outside in the heat and humidity of Waikiki.I didn't eat any meals at the hotel restaurants during my stay as there's a bunch of other restaurants within walking distance of the hotel that seemed to be a better value than the hotel ones. There's also a bunch of shops in both the lobby and on the first floor of the hotel where you can get everything from jewelry and cosmetics to souvenirs and drinks, which is great if you choose not to rent a car while staying here.I also did not use the pools or the fitness center so cannot speak to those but know the hotel had both available for guests to use. Overall, if I make it back to Hawaii again in the future, I'll definitely choose to stay here again if the price is right.
Great hotel, with great amenities and is close not only to the beach but shops, restaurants etc.Pools are great and easy to get to and from.ABC store is efficient for whatever it is that you need.Rooms very clean
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 403 rooms
- 1 a la carte restaurant
- Coffee Bar
- 1 bar
- 2 pools
- Fitness Centre
- Gift shop
- Meeting facilities
- Business centre
- Outdoor whirlpool
- Entertainment room with massage chairs and 65-inch flat panel TV located lobby level
- 2 double beds or 1 queen-size bed or 1 king-size bed
- 1 bathroom with shower only
- Air conditioning
- Cable television
- Hair dryer
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Table and Chairs
- Maximum occupancy of 2
Resort Location Map
Courtyard by Marriott Waikiki BeachHonolulu,United States
- Hotel Contacts
- Extra Info
2552 Kalakaua Avenue, Honolulu, Oahu, HI 96815-3662
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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