Courtyard by Marriott Waikiki Beach
- What's Included
My husband and I came to Hawaii for the first time and decided to stay at the Waikiki Beach Marriott Resort and Spa. The location of the hotel is great! However, Upon our arrival from SFO, we stood in line to check in. We had terrible experience with the front desk receptionist, Carina. Carina did NOT greet us or even say a simple hello. She immediately asked for our drivers license or passport. My husband and I were a bit disappointed by her customer service and rude behavior. We proved her with our CA drivers license and I handed her a paper copy of our confirmation number which I obtained from my travel agent. As soon as I handed her the paper, she put her hands up and said, "no, I don't need that." I was appalled from her rude mannerism and told her that she had bad customer service and we would not be talking or dealing with her no longer and will go to another receptionist. I went over to Lisa Kaalekahi, Guest Service Manager who was guiding the line at the reception area. I told Lisa what happened and she was extremely apologetic and gracious. She said she will be talking to Carina's supervisor.Lisa helped check us in and continued to apologize. She was the best and made our stay even better by sending chocolate covered strawberries and champagne to our room (even though we don't drink alcohol) which we appreciated. Lisa also gave us a great room with partial ocean view. Thank you Lisa and we are forever grateful to you! What began as a poor introduction to what Marriott had to offer ended up being an exemplary experience of what customer service and hospitality is all about through Lisa's excellent attitude and desire to help.
Spend three nights here to conclude our Hawaiian trip after a week in PrincevilleKauai. Had a 21 floor room with Diamond Head and ocean views. Big room,very comfortable twin beds. But small bathrooms. Clean but carpets need tobe replaced. Housekeeping skimpy on toiletries. Only one bathroom soap andhad to ask for replenishment on last day.Great location and plenty of hotel sponsored activities. Unfortunately we did notpartake since we were constantly out. Was given a cabana use for free.But was charge in my folio. Good thing, i caught it was asked them reverse.Pricy but you pay for location. Helpful, cheerful staff throughout.
For a 1300 bed hotel on the Wakiki strip that takes up the entire city block, this resort lived up to its expectations. Dining and shopping options won't leave you wanting. Staff were quite helpful and friendly. My room was clean and spacious. A bonus was I've never been in a hotel room that had a 55in TV.Only small thing was the two pools could be a bit larger for the size of hotel. However, this could be overlooked when Wakiki Beach was only a few hundred feet away. Overall, I highly recommend this luxury resort.
This hotel is in the heart of Waikiki! We loved the view, the restaurants and shops in the hotel. The service was top notch and the the hotel is beautiful. The pool/hot tub/gym facilities were also great! We will definitely be back!!!
Great stay at the Marriott before our Norwegian Cruise. We really enjoyed the hotel and all it had to offer. Really great location and access to Waikiki Beach and lots of great bars and stores to visit. Hotel was clean and staff was great.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 403 rooms
- 1 a la carte restaurant
- Coffee Bar
- 1 bar
- 2 pools
- Fitness Centre
- Gift shop
- Meeting facilities
- Business centre
- Outdoor whirlpool
- Entertainment room with massage chairs and 65-inch flat panel TV located lobby level
- 2 double beds or 1 queen-size bed or 1 king-size bed
- 1 bathroom with shower only
- Air conditioning
- Cable television
- Hair dryer
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Table and Chairs
- Maximum occupancy of 2
Resort Location Map
Courtyard by Marriott Waikiki BeachHonolulu,United States
- Hotel Contacts
- Extra Info
2552 Kalakaua Avenue, Honolulu, Oahu, HI 96815-3662
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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