Hilton Hawaiian Village Waikiki Beach Resort
- What's Included
“The used to be great” historic resort set among tropical landscape spreading over 22 acres of beautiful Waikiki land. But in all honesty, the land is all the resort has to offer. You will spend your vacation among thousands of daily bypassers, which severely diminishes the value and pleasure of your stay in Hawaii. Just another drop in a bucket. Adjust your expectations accordingly: don’t anticipate personal treatment, decent service or comfortable up-to-date amenities. Check-in. Chaotic check-in experience reminds more of an airport check-in during a snow storm: lines of frustrated people who spent hours and hours in transit pending their admission to vacation. Personnel with little interest or cheer, as they have waves and waves of “patrons” to admit. When we finally made it to the counter, the person admitting us happily notified us that Hilton was upgrading our room as a compliment for our Honeymoon. You bet I was bemused when I found all upgrade fees charged to our room upon check-out.Room. We stayed in the Rainbow tower on 23rd floor with the Ocean View upgrade. This is probably the only feature of our stay that is keeping me away from 1 star rating. The view from our balcony was surreal. While keeping that in mind, the interior of the room was utterly disgusting. Shabby walls, scuffy furniture and broken doors set the tone for the overall condition of our atrocious room (I am attaching pictures, as I struggle to find the correct words to describe it). To add insult to injury, for our HONEYMOON resort gave us two queen bedroom, in place of the reserved one king bedroom.Pool. Going back to the first paragraph, the pool is okay, but it’s absolutely crowded to the point when you couldn’t squeeze one more body. As one may imagine, all of it goes along with accompanying noise and mess. Abrupt service tops it off with replacement towels getting thrown to you as you were a receiver on a football field.Beach. The Waikiki beach is very unique in the sense that it is separated by artificial lagoon, which acts as a wave barrier leaving you a pool-like ocean that is very pleasant for swimming. Another joke is 30$ resort fee, which I have absolutely no idea what is included. You will charged for ~70 dollars for 2 sunbeds and an umbrella. Robbery.Location. The artificial village that hotel surrounding the resort is another smelly overpriced tourist trap. Head downtown for lunch/dinner options without hesitation.
This huge sprawling property is a nice place that needs renovation. The rooms are tired and the bathrooms have old fittings. Towels are fresh, toilet amenities are good and housekeeping is efficient . The gym is old and not too bright looking …somewhat improvised . The pool was small and average . They are short of lifts and it takes time to get to rooms and the lobby. The spa was uninspiring and expensive. I stayed in the KaliaTower and did not have a sea view. The bars and restaurants are good and lively and one has a wide range of choices and shopping at the village. The Tapa bar is a good place to hang out though service is slow and they discourage you from ordering food ! I was not too impressed with the main lobby reception as they were too crowded ,regimented and confused. I arrived early and they could not arrange a shower for me ..not even at the poolside …I had to go to my conference as I was – straight off the flight ! I had to chase to get my room but to be fair they did their best . The individual towers have receptions that are more efficient. It is important to know where you are staying and perhaps best to go directly to the tower for check in and check out rather than the main reception. This hotel is over priced and one did not feel one was getting value for the tariff. At 300 dollars plus per night one does expect a bath robe !
This is by far the worst Hilton Hotel in the world. We stayed here twice during our recent vacation, check-in took 60 minutes the first time and more than 90 minutes the second time. Just not good enough in this day and age. Staff are clearly quite exhausted from all of the heat they take for inadequate processes and extremely poor management. The food restaurants are plain awful and not that interesting, not to mention unreasonably expensive. Property is amazing, right on the beach with a big pool, it's just a pity that there is no time to enjoy it thanks to the completely incompetent management and time wasted checking in and waiting for bags. A serious makeover is needed. I would highly recommend you stay somewhere else on the beautiful Waikiki Beach!
We've previously stayed at 4 Hawaiian Islands and this is the first "repeat" Island & Hotel. And for a very good reason. The 22-acre site has multiple towers for guests to choose from and has numerous shopping opportunities from convenience stores to high-end fashion. There are options to dining as well, such as Benihana's, Dairy Queen, and Round Table Pizza, to name a few, that are all on site. The service can not be beat! Whether it is checking in your luggage, calling for more coffee to be brought up to the room, or hailing a cab (all at no-charge), staff is smiling, pleasant, and welcoming. Part of the Aloha experience!Rooms and facilities are clean, fresh, and well-decorated. There are DVD kiosks that dispense super-current movies (free). A PC with printer is provided in a side room off the lobby for internet & email access (free). There's a library stocked with books (free). Towel rentals for beach or pool are free. So many amenities come with the price of the room that you don't think twice if the cocktails cost an extra buck. Speaking of cocktails, they are well-made and there are happy hours at almost all of the bars & restaurants.The entire beach itself is raked every day and is immaculately clean. The view, the sound of the surf, the amenities of the resort combined together make for a perfect paradise vacation! We agreed at the end of our stay (2nd time in the Ali'i Tower) that if it weren't for the wedding we came to attend or the sunset dinner cruise, we wouldn't have to leave the resort at all. Everything you could possibly need or want is right there! They have fireworks every Friday night, rooftop terrace luaus, parasailing, submarine excursions, catamaran tours, surfing lessons or equipment rentals, lounge chairs and umbrellas for beach use, and so many other things right there on site.The Hilton Hawaiian Village is the only hotel resort that we look forward to staying at simply because of the resort itself. Oh, and my wife says don't forget about the massage, facials, manicure, pedicure, beauty treatments that are also available.We can't think of a better place to stay and relax and have some fun in the sun!P.S. The food venues are awesome! The food and atmosphere can't be beat!
My wife and I recently visited for 5 nights through a timeshare presentation package. It was my first time to Hawaii, and was not disappointed. We stayed in the Tapa Tower. Our plane was delayed for 5 hours, so we didn't arrive until 3am. The desk clerk was very sympathetic to our travel difficulties. Being a Hilton Honors Gold member, I asked for an upgrade, and the hotel accommodated us with a larger room with a partial ocean view which was more than we could have asked for. The room was somewhat dated, but clean and quiet. The only issue we had was with someone directly above us smoking marijuana on the balcony that drifted into our room. Not being ones to partake, my wife and I notified the front desk, and the guests above us stopped.We ate at a few of the restaurants on property, and all were great. CJ's Deli and Roundtable Pizza were our favorites. Prices were a little high but not more than you would expect for staying at a resort. I would recommend checking out any of the ABC Stores located on property for snacks, sandwiches, or pre-packaged meals. Their wine and beer selections are good as well. The prices are also great; I paid the same price for my favorite bottle of wine that I normally do in my local store stateside.We went in early October, and it wasn't too crowded. We talked to other guests that had stayed before that said things can get pretty crowded here over the holidays, spring break, and early summer. We seldom had to wait more than 5 minutes at any of the restaurants or bars.The Starlight Luau was included in our package, and I would highly recommend it. The food was good, the dancers were fantastic, and the ambience was definitely Hawaiian. I was a little skeptical after reading the reviews about it being on the rooftop of the parking garage, but you could still see ocean and the surroundings were good.The tour concierges are also friendly and helpful. I wanted to do a basic Pearl Harbor tour as inexpensive as possible, and the concierge hooked me up with a company that did it for $38, including a shuttle bus ride. Even though the USS Arizona tours on site are free, the $38 was cheaper than a cab ride there and back. The tour bus driver added some local color commentary as well.The timeshare presentation was better than I expected. Although we didn't buy, my wife and I were impressed with the properties offered and that the presentation was very low key and low pressure. We would definitely repeat a stay to this property if we return to Honolulu.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 2,860 rooms in five, multi-storey building
- 5 swimming pools (incl. 10,000 sq ft Super Pool)
- 6 a la carte restaurants, 1 buffet, 7 snack bars
- 5 bars
- Fitness center (fee)
- Tour desk
- Spa (fee)
- Massages (fee)
- Beauty salon
- Gift shops
- Laundry facilities (fee)
- Water aerobics
- Water sports (fee)
- Nightly entertainment
- 1 king or 2 double beds
- Cable TV with pay TV
- Coffee/tea maker
- In-room safe (fee)
- Internet (fee)
- Full bathroom
- Balcony or terrace
- All rooms non-smoking (smoking allowed on balcony/terrace on specific floors only)
- Max occupancy 4 persons
Kids Eat Free - Kids eat free (12 yrs & under) when dining with paying adult. Menu restrictions apply. 1 child per adult. Meals are buffet breakfast at the Tapa Cafe, Buffet breakfast & dinner at the Rainbow Lanai. Not available during holidays, in conjunction with special menus or events, or with other special promotions.
Seniors - Seniors 55+ receive a complimentary amenity. Proof of age may be required at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hilton Hawaiian Village Waikiki Beach ResortHonolulu,United States
- Hotel Contacts
- Extra Info
2005 Kalia Road, Honolulu, Oahu, HI 96815-1917
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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