Moana Surfrider, A Westin Resort
- What's Included
Hotel stays are about two things, the room and the service. The hotel is a nice property. The service was not consistent by any means. For what you are paying, it should be.Upon check-in, the staff were friendly. They offered me a room upgrade, but not my bed preference. This surprised me, I’m a platinum premier with Marriott Rewards and I’ve grown accustomed to the additional care I regularly receive. Not the end of the world. I agreed to pay for a better room. During check in I requested a late checkout, 3pm. I was told by not one, but two staff members that that would be ok. All I had to do was stop by the morning of my departure.Its departure day. I went to the desk to have my key reactivated for the late checkout. The desk clerk told me that late checkout is not guaranteed and that they are sold out. I retold my check in experience, and he stated, “that is not how they do things.” I take GREAT offense to this. I have spent over 40 nights at a Marriott property this year along. I understand checkin and checkout procedures. You will have a 3pm checkout. That’s hard to confuse.Room service was supposed to be within 25 minutes, after two calls and 45 minutes I cancelled.Sign on door reads “do not disturb” that doesn’t mean ring twice and knockI don’t appreciate be talked down to nor do I appreciate being told I am lying. This hotel is not on my must return list and I suggest to others they consider a different hotel.
The Moana Surfrider is the oldest hotel in Waikiki, but you would never know it from how beautifully it has been maintained. The old-Hawaii charm is still present in the beautiful Banyan tree in the back, rocking chair lined porch and maintained wood detailing throughout, but everywhere else is full of updated elegance. The location is perfect for shopping and dining or spending a day on the beach. At night, grab a cocktail at the wine bar or a more casual dinner by the pool. The live music can't be beat!
From the moment you arrive you realize this is a different hotel from the rest. The elegance and attitude of the people who work so hard to make you restful and at ease is clearly evident. We had a suite over looking the courtyard, and the ocean beyond. The music would waft up in the evenings as we'd gaze out at the surfers in the setting sun. The breezy atmosphere was highlighted by our own special platinum service in the separate dining room and above this a perfect spa awaited our pleasure each day, also free to spg platinum. The concierge helped us obtain a car for the day at a better rate than we could get online, and they also were very helpful getting us transport to the airport in time for our flight home. Of course we loved the Westin beds, so comfortable! From first to last, the experience of absolute restfulness has rejuvenated us until we can return again.
We had the best time at Moana Surfrider,the accommodation was perfect it was very clean comfortable and a romantic place .The Resort is right on the beach and very close to restaurants and shopping centres . We would like to say thank to Roxane at the tours and activities desk for her assistants with our Blue Hawaiian Helicopter adventure and also advising us of what was going on in the area for the week . We believe she is a great ambassador for the resort . We would not hesitate to stay there again it was a perfect end to our holiday.
This was the most amazing place imaginable. While we probably spent just a little more than we should have, but it was so worth it for the trip of a lifetime. Our room was the deluxe ocean view in the Diamond Wing and we were on the 34th floor. The hotel is so palatial - its pictures on the web were what caused me to be determined to stay there. Chandeliers, an amazing staircase, beautiful wide open front to see completely through to beach, grand piano in the lobby, not to mention the amazing spa and club. Our room had a Juliet balcony with white rocking chairs just inside and we left the sliding glass doors open at night to hear the waves crashing all night - first thing in the morning we could see the surfers. It was our 10th anniversary and the hotel had a bottle of Champaign waiting in our room with balloons. With your reservation there is a 4 x 6 photograph provided, but with their fantastic photographer taking many photographs, it was impossible to just have the one.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 794 Rooms
- 3 restaurants
- Evening entertainment
- Kids club (fee)
- Fitness centre (fee)
- Spa (fee)
- Tour desk
- Business centre
- Wedding services
- Internet/Wi-Fi (fee)
- Parking (fee)
- Valet parking (fee)
- One king or two double beds
- Views of the city
- TV / in-room movies (fee)
- In-room safe
- Hair dryer
- Iron/ironing board
- Internet (fee)
- Lanai (subject to availability)
- Maximum occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Moana Surfrider, A Westin ResortHonolulu,United States
- Hotel Contacts
- Extra Info
2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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