Moana Surfrider, A Westin Resort
- What's Included
My husband and I come every other month for business but take a few extra days for a vacation for us. We only stay at the Moana Surfrider. Best location on the beach, historical hotel, amazing spa & gym. If you’re spg platinum you can use the spa everyday for free (minus services). Staff is exceptional & they always remember our names. They also have a great restaurant on site. Prime location on Waikiki to all the shops & restaurants.
We visit Hawaii a couple times of year and always when we are on Waikiki stay at The Westin. I use points just love the SPG program. So I don't expect a lot in my room location. But every time we stay there they give us just amazing rooms. But this time the lady at the desk her name was Kristen gave me the best room I've ever had in 40 years of staying in the Waikiki. Also very professional combined with outstanding customer service We were so appreciative and really made our trip enjoyable. Thank you Kristen and the Moana Surfrider will be back in July.
We had a great experience at the Moana Surfrider since the moment we stepped into the hotel. There was a booking screw-up (100% my fault) and the reception agent (Irene) went out of her way to fix things where she could. Our room was spacious and we had a great view of Diamond Head and the ocean. The property location provides easy access to the beach, shopping, and dining. Between walking and Uber/Lyft, it was easy to get everywhere that we wanted to go. If you have Starwood status (or whatever else can get you access), the Beach Club is a great perk. The daily breakfast, snacks, and happy hour in a comfortably large indoor/outdoor area gave us a great staging area for breaks from the sun and between activities. A hearty thank you to the entire staff for such a great experience!
This hotel is literally one of the most appealing sites when viewed from the front. Waikiki is not for relaxing and don’t expect it here. On the plus side go to the Veranda/Beach House restaurant. The food is very good as is the service. Ask for PATRICIA for breakfast service. She’s a 6 star but generally this is a great dining spot. Worth itBut the hotel is just average. They’ve had an elevator out of service for 6 plus months. Since I will never return TAKE THE SERVICE ELEVATOR if you’re in the Tower The ocean view rooms have a view. That’s the highlight The room At $500 plus is beyond bland. The bathroom is the antithesis of what I’d expect at this price point. Thus is not 4 star SPG property Service is so inconsistent. Left stupid everyday Sr It. . Honestly they are like motel rooms. One sink for a $500 plus plus room bathtub on the floor closet in the bathroom. Boring cheap oldDon’t stay here unless you don’t mind a hotel with a gorgeous outside and a holiday inn inside. Oh and the pool👎🏽very small and if you want a good chair be down at the thin beach desk pool by 7 am. And if you were think king about paying mucho bucks for a front row chair?? Forget about it! Those are for the peeps who’ve been coming for 10 plus years!!! I’m shocked that anyone in their right mind would go backDid I mention the Tower elevator has been down for 6 months?Don’t stay here
We spent a week at the Moana Surfrider from 5 -12 Jan 18. Before I booked the hotel I made the mistake of reading the most recent reviews here. You actually need to read reviews for the same time of year you are staying. A week before our stay I read some reviews that were mostly negative - complaints about the complete lack of free chairs around the pool and even lack of those you can hire on the beach. So I'd prepared myself for this headache on arrival. Only on our first morning did we have to queue at 7am to hire beach chairs at the hotel. (I believe this was much worse over the xmas-new year period) In fact, we found the public beach chairs you can hire next door to be much better - closer to the ocean and easier to find shade and they were available throughout the morning - no early rising to book them which kind of defeats the sleep-in enjoyment of a holiday. But I will say this: Australians have a pathological hatred for hidden fees. And whatever price the hotel quotes for the room (ours was pretty reasonable as we're SPG members) you must add on at least another $120 to include the mandatory resort fee, occupancy tax, room tax and beach chairs ($50). Then decide if you are prepared to pay this overall cost.The fact is, this hotel is the oldest in Waikiki. The pool was built many years later. The hotel capacity is about 1300 guests and I'm advised it's at capacity over the new year's period. 40 free pool chairs and another 26 pairs to hire ain't gonna cut it. So if you can avoid coming at this peak time - do!Otherwise, it's in a terrific position. We stayed in the Tower wing and the rooms were large, well-appointed and comfortable. We loved sitting in the rocking chairs on the front verandah and by the pool. We'd definitely stay again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 794 Rooms
- 3 restaurants
- Evening entertainment
- Kids club (fee)
- Fitness centre (fee)
- Spa (fee)
- Tour desk
- Business centre
- Wedding services
- Internet/Wi-Fi (fee)
- Parking (fee)
- Valet parking (fee)
- One king or two double beds
- Views of the city
- TV / in-room movies (fee)
- In-room safe
- Hair dryer
- Iron/ironing board
- Internet (fee)
- Lanai (subject to availability)
- Maximum occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Moana Surfrider, A Westin ResortHonolulu,United States
- Hotel Contacts
- Extra Info
2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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