- What's Included
Maybe I was overcharged? Paid $700 a night for a room in the Mailani Tower room at a hotel that felt far from "Royal".Things that were disappointing:1) Upon arriving at the front of the hotel, not a single doorman/bellman helped our driver unload the car. I asked one young man to help and his answer was "Yeah, I got it". Did I arrive at the docks or a luxury hotel?? We stayed for 5 nights and not once did we see the doormen/bellmen come to help us with bags or our stroller - not once. 2) The Mailani Tower advertises free breakfast and afternoon cocktails. The scene at this area is like an upscale Holiday Inn. Food, service and ambience are nothing close to royal, luxury, and any other adjective they use to describe this hotel. But it is at least "free".3) Rooms are tiny - it's an old hotel so be prepared for a very small space in the Mailani Tower. The Good:1) Location is central. Literally in the heart of Waikiki possibly the best stretch of beach as well. 2) Classic hotel is charming. The lobby and grounds are really classic and pretty - unfortunately this doesn't filter into the service and the room quality.3) View from the Mailani Tower is very pretty. Great ocean front view of Waikiki Beach and Diamond Head Mountain. 3 stars as the price outweighed the good things at this hotel. Just did not feel paying this much money for the service and the room quality were worth it.
The hotel is a bit different than 5 years ago, mostly good. Great bakery downstairs now, lovely seating (a little worn) and just a nice place to start the day. The staff is wonderful.We stayed in a historic room. There were 3 of us and it was too small. But we booked through a 3rd party and there are no favors for that type of person. We are huge SPG people but that meant nothing if you don't book directly. No upgrade for any price. As far as the building condition, just replacing the moldy umbrellas in the Mai Tai bar would help. And the lounges are beat up.No smoking on the grounds, but cute shops. Beach services were top notch, happy to rent the beach lounges and my nephew (16) and husband (66) both took surf lessons were up by their second try. Had to buy the pictures and video, just too fun.The spa was great, got a great precision haircut, great eyebrow wax and outdoor massage.The ocean right in front of the hotel can get packed because it is the best wildest most fun surf, we were in it constantly. Buy an $8 intertube on the beach and join in.Missing the 5th star because I did feel I was treated as a second class citizen because of booking a flight/hotel through a 3rd party. The desk agent tried everything to get us a bigger room using points and/or money but I had messed up and that was that.
Excellent hotel absolutely 5 star. Location is beyond perfection. Highly recommend but little costly. They charge for parking & Valet service. Book the Hotel with a beach view as it's very nice but they charge extra. The breakfast buffet was okay to nice.The pool is very small but they give you a wrist band which allows you to have access to the pool next door. The hotel next door has kids pool slides & infinity pool for adults. The beach is nice very busy but rich turquoise Sea! We loved Honolulu & truly is a amazing place.
I have frequented the Royal Hawaiin over the past 10 years. until recently it was my favourite Hotel in Waikiki. due to a malfunction of my replacement Mastercard I was caught short of $3 for my glass of wine $10. as a result i was marched down to security like a common thief !!!After a call to the hotel management and processed by over zealous security staff i was escorted off the premesis by two very nice Police officers from HPD. I protested that I have spent tens of thousands at this hotel over the years, Some of the staff in serving and security I regard as my friends, i have only been friendly and generous with my tipping, TO NO AVAIL i was trespassed for ONE YEAR, Whose loss was this.... The ROYAL HAWAIIAN and SHERATON GROUP, $$$$ It has given the opportunity to find a better hotel and bar in Waikiki !!
The Royal Hawaiian is the best of the best! The grounds are stunningly beautiful and the hotel itself is gorgeous. Our room was in the historic wing and frankly, I can't understand why anyone would rather stay in the tower. The historic wing is lovely! Our room was one of the most spacious I've ever had in Waikiki, and I'm a frequent visitor (several times a year). The bathroom was sparkling clean and the amenities (soap, toothbrushes, etc.) were great. The pool is quite small and really only good for a quick dip, but who cares when the beach is right at your feet? We rented two lounge chairs and an umbrella on the beach ($40) and spent the entire day there. My only complaint would be that the food/drink service at the beach chairs was very sub-par. We had our flag up (to indicate we needed service) for hours and were ignored completely. Two beach boys came by at different times to see if we needed our umbrella lowered or raised, but we told them we just needed a waiter. The first beach boy informed us that he would send a waiter over when they came on duty...at noon! The beach chairs are available from 7 am, so why are there no waiters until noon? After noon, a waitress came by and practically threw a menu at me. She never returned to find out what I wanted to order. I finally went to the bar myself to get a drink. I'm able-bodied so that's not a problem, but why have waiters if they never show up to find out what you want? Other than that, our stay at the Royal Hawaiian was perfect. I really like the option of being able to use the pools at the Sheraton Waikiki as a registered RH guest. Front desk service is impeccable and all of the beach personnel were great (except for the waiters). A fantastic experience overall. I can't wait to go again!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 528 rooms in two 6 & 17-storey building
- Snack bar
- Fitness centre (fee)
- Spa facilities (fee)
- Golf nearby (fee)
- Gift/Specialty shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Room service
- Business centre (fee)
- Internet access (fee)
- Valet parking (fee)
- Supervised kids activities (fee)
- Fitness centre, spa & kids activities located at the Sheraton Waikiki
- 2 double or 1 king bed (Total occ: 3)
- TV with pay-per-view
- Alarm clock
- Hair dryer
- In-room safe (fee)
- Coffee/tea maker (fee)
- Wireless Internet (fee)
- Balcony (n/a in Garden View rooms)
Kids Eat Free - Kids eat free (12 yrs & under) when dining with a paying adult. Meals are breakfast, lunch & dinner at the Surf Room restaurant. Menu restrictions apply. Max 2 kids per table, 1 per paying adult.
Honeymoon Special - Honeymoon couples receive a free room upgrade based on availability on check-in & a bottle of domestic champagne. Valid year-round.
Resort Location Map
Royal HawaiianHonolulu,United States
- Hotel Contacts
- Extra Info
2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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