- What's Included
Worst stay of Hawaii. We arrived greeted with beautiful Lei's (best part of the whole stay). Considering the amount I paid for this hotel and the reviews I expected far better. I personally called 1 week prior to check-in to upgrade to the tower rooms with a view of the ocean. The check-in staff (Glenn) stated the "upgraded room" was only available with a king sized bed even though I had reserved a double bed as we are grown women (I don't appreciate not being informed prior to arrival). Glenn proceeded to state that "children are sleeping on the floor" in some rooms because they are "so busy." If this is the case, why overbook? Money grabbers! Glenn also stated that the "price" for upgrade we were given was a special price and usually amounts to $700 extra. I don't think he realised this is actually what we were quoted and expected to pay. While we were checking in, I overheard two seperate families complaining about the service, rooms and quality of the stay. Glenn offered to change us to our original booking in the historic room but did not state the upgrade fee would be waived nor any option for a cot bed to be placed in the room. We arrived into the room to find it tiny. TINY. The "upgraded room" (extra $700 for the stay) consisted of a king bed. One chair, a bench for the TV with a small desk. An iPad that had details of the hotel. Free wifi -unlimited data usage (best thing about Hawaii, most hotels offer this!), a fair sized bathroom, tiny bath, poor water pressure and a shower with extreme temperatures ranging from scalding to freezing. the view was phenomenal, it viewed straight onto the air conditioning vents!!! So lucky to get a small glimpse of the beach and listen to children screaming. To get a TV guide you will have to pay $1.50 for the luxury on your phone. You will also hear the lovely guests above and next door with every step and move of a chair. The "continental breakfast" in the tower consists of small quiches, rice, soup and fruit. Focused primarily on Asian culture. Orange juice, water and a coffee machine. Hardly worth $700 extra. The round sized pool is barely enough for a stroke each way with many children playing. The beach umbrellas cost $40 USD per day and require day before booking as they sell out quick! The hor d'oeuvres was lettuce, celery, carrot, soup, wine and beer. Noticing none of the benefits of the upgrade was suited to our taste we approached the check in desk asking to downgrade to the original booking. The lovely receptionist behind the counter was very helpful (one of the very few!) assisted us to move into a historic room with TWIN BEDS! We arrived to the 3rd floor of the historic section to find a spacious room with beautiful vintage decor. The bathroom is small but price to pay for somewhere to put your luggage without tripping over it. The bar fridge is small no matter what room you stay in. The historic room also has a fan which makes the room much cooler and avoids the stuffiness of the tower rooms. Housekeeping can arrive from 2pm onwards so be sure to state preference for early housekeeping if you want to change before dinner or afternoon outings. The bakery voucher is ok. The buffet breakfast is great. Offers hot options, cereal, sweets and fruit. Serving staff are very friendly and helpful! The bar staff at Mai Tai are surely and unhelpful who expect a tip and often leave before you finish stating your order. We dined at Azure on our last night. We ordered the $98 USD 5 course tasting menu. It tasted foul. The meat was tough with gristle, portion sizes were as big as 50cent piece and expect a suggestion tip of $40USD. Seriously? There was barely options for non-alcoholic beverages. The raspberry non alcoholic drink we ordered cost $8USD was so sour we could barely drink it. Worst decision coming here. Don't forget every Tuesday and Thursday night the Moana Surfrider play "pool" music so loud we could hear it and feel the vibrations in the historic room. We called the front desk who were unaware of any noise disturbances. Security advised us this is a normal occurrence and ends at roughly 930pm. Avoid sleeping early.
I can't say enough about this hotel.... Definitely stay at the Malani Tower and get a package with free breakfast at the Surf Lanai. The beach in front of the hotel is amazing, with waves...fun for the kids. Best location, close to amazing restaurants and unbelievable shopping!!!! better than NYC. The staff is helpful and friendly. Only place you should stay in Waikiki is the Royal Hawaiian. The rooms do need an update but they are clean and everything else far makes up for it.
Compared to staying at the Disney resort 40 min away for a week. This is a total change.. Their is way better night life here and their are plenty of Resturants around the area you can walk to. I liked all the shopped they had and as fare as the room it was just that a room..
We booked an ocean-front room months in advance, wanting the authentic Hawaiian experience, not the Sheraton or Hyatt experience. Checking into the hotel met all our expectations, and the view of Waikiki each morning is wonderful. Sure, the bathroom is small, etc., as you would expect from an historic property, but it was clean and functional, and even had the Waikiki view from its own window. The "BUT" in my title had to do with their ridiculous (and unique) rules for beach chairs. We expected chairs to be in demand, so when we looked out the window the first morning we woke up, and saw that the chairs were only set up and occupied gradually over the first couple hours, we concluded the worries were overblown. We had tour plans for the first couple days and planned entirely around doing "beach days" later in the week. BUT, when that day came, we went to the beach-club desk, with the beach near empty, and asked for a chair. We were told they were all reserved. We said that must be impossible, since so few were set up. They then explained that they only rent for the day. We said we would be happy with just one hour. They said they couldn't do that in case the reservation-holder showed up. Given that dozens of chairs were not even set up yet, an immediate slam of demand seemed unlikely. But they had no solutions to offer. So we said "OK, can we reserve it for tomorrow?" Well, "no", they were totally booked for the remainder of our stay! Next we asked for a 20-minute Outrigger surfing ride reservation for either day. Again, no dice. We could put our names on a waitlist to be called if there was a no-show. Not practical, obviously, especially with no comfortable way to sit around on the beach! And they couldn't help match the two of us up with another couple, to meet the minimum of four that they required for a ride. The young man was unfriendly and dour, as well.On a hunch we went just a few feet next door to the "Outrigger" hotel beach desk, and they gave us a time for a ride right away on their outrigger, matching us up with another couple -- and were just totally helpful and helpful. The subsequent ride was the peak moment of our stay!! And their Captain was very good at timing great waves.In addition, their beach guy explained that it was the law that any chair that went un-used for two hours or more had to be released for another waiting user. He had no idea why the Royal Hawaiian did not have to follow that policy, but all the other hotels did. With that info we walked back to a couple hundred feet to the Sheraton's beach (the partner hotel of the Royal H) and asked for a beach chair for an hour. Absolutely no problem. Even renting for a day proved to be no problem, since their hourly policy greatly increased the capacity for renters by not tying up all their chairs to only go unused for much of the day.Bottom line is you have to plan ahead for beach facilities even before your trip, or hope for availability at another hotel. The beaches in Hawaii are all public (except, apparently, for the Royal Hawaiian?) On the positive side, the head concierge, Wendy, saved us from another great disappointment by tracking down the one and only available rental car (within a fifteen-minute walk) for the day we wanted to tour Oahu on our own. Demand in summer is THAT great -- so reserve your rental car in advance of your trip, as well as your beach needs.We ended up with a great week, but only by dealing with that aggravation and by being resourceful.
Stayed here for 10 nights with my family in August.First time here, but not first time in Waikiki.Have stayed at the Sheraton and the Moana Surfrider previously, multiple times.Decided to upgrade this time and stay at the Royal Hawaiian Hotel.We had some issues at check-in, but resolved them quickly and to my satisfaction and was upgraded to an amazing Junior Garden Suite, which was perfect.The hotel is very nicely appointed, very friendly staff.Specific Aloha shout-outs to Apple (Front Desk Manager) and the entire team in the SPG Members Lounge - who are all simply wonderful.The pool is really small, but you have full access to the Sheraton and Westin next door. But I love the peaceful nature of the RHH pool. It was amazing.When in Waikiki the beach is so busy and crowded, I was worried about spending 10 days here, but the sanctuary at the RHH pool "saved me"...Finally, thanks to Chuck down at the pool with me every morning at 5am when I was working from the lounge chairs, he often brought me coffee whilst I was plugging away on my laptop. True Service!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 528 rooms in two 6 & 17-storey building
- Snack bar
- Fitness centre (fee)
- Spa facilities (fee)
- Golf nearby (fee)
- Gift/Specialty shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Room service
- Business centre (fee)
- Internet access (fee)
- Valet parking (fee)
- Supervised kids activities (fee)
- Fitness centre, spa & kids activities located at the Sheraton Waikiki
- 2 double or 1 king bed (Total occ: 3)
- TV with pay-per-view
- Alarm clock
- Hair dryer
- In-room safe (fee)
- Coffee/tea maker (fee)
- Wireless Internet (fee)
- Balcony (n/a in Garden View rooms)
Kids Eat Free - Kids eat free (12 yrs & under) when dining with a paying adult. Meals are breakfast, lunch & dinner at the Surf Room restaurant. Menu restrictions apply. Max 2 kids per table, 1 per paying adult.
Honeymoon Special - Honeymoon couples receive a free room upgrade based on availability on check-in & a bottle of domestic champagne. Valid year-round.
Resort Location Map
Royal HawaiianHonolulu,United States
- Hotel Contacts
- Extra Info
2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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