Turtle Bay Resort
- What's Included
This trip was a great way & ideal location for getting back to the basics of quality family time, all together. There's always something for everyone in the family to do together. The resort is self contained if you want to stay on the property or venture off for the day, we did both with equally great outcomes. It's a beautiful and large property with plenty of things to do for everyone...or don't do anything at all!
1) The resort charges extra $40 "resort fee" (on top of many other fees and taxes). The fee supposedly covers the parking and internet and the gym, etc.2) nonetheless, all gym classes are extra $.3) Food is mediocre. Waits can be long. Price is too high for the quality.4) Balcony door blown away by the wind at 3 am (!!!). Apparently this is common occurrence since I have seen maintenance delivering a new door to another room on a different day.5) There was several times false fire alarm, even in a middle of a night.The list can be continued.
The resort is located in the North Shore area of Oahu. It is as far as you can get in Oahu from Honolulu. This is true not only geographically but also in the solitude and ambiance. While the toad from Honolulu (a 45 minute drive) can be quite congested with surf boarders when the high waves are running, once you get to the resort it is quite isolated. Turtle Bay underwent a full renovation in the last 3 years. The Decore and facilities have been greatly updated. The restaurants are OK and fairly expensive. However, there are few other options in the immediate area. The beach is good for swimming, but fairly mediocre for snorkeling. So if you are looking to get away from the Honolulu madness for a couple of days, this is a great alternative.
The hotel is situated on an amazing part of the coastline that is spectacular. When you enter the lobby, floor to celing glass introduces you to a stunning view of the Bay. However, the staff that greeted us were surly, even hostile and very unwelcoming. As the reviews were mixed our expectations were not high.We stayed in a deluxe double room, on the third floor facing Turtle and Kuilima Cove. We had a great view. However the balcony could only accommodate two people and it was small. The room view didn’t include the front or sunset view but apparently it was the only one available in this category on check-in. Shutters can be pulled across the doors, so you can leave the doors open at night, enjoy the breeze and rolling sound of the waves. Our level had a laundry room with three washers and dryers for $4 each cycle. In our room our beds were comfortable, the room large, but nothing special. The bathroom recently was recently renovated with a shower only. The water saving showerhead was awful though, but there were two basins which were handy. The lock on the door had been forced at some stage and wasn’t working correctly, so we had to slam the door to shut it and the latch did not work. Our Cleaning was irratic and no tipping changed this. Some of the towels were torn and thin and we had to ask for fresh towels/mats most days. However, Justifying the use of toilet paper was very disparaging and we were grilled about its usage. Apparently we got the full allowance of one and a half rolls on arrival three days ago. In regards to food, this is inconsistent. We had the continental breakfast at the The Kula Grille. It was fine but we did see very questionable hygiene habits. The staff had a bad attitude and were very unfriendly, especially the reception staff. The staff would not let us sit near the window but allowed other guests and after observation they were preferred certain guests for those seats. When we mentioned this, they were hostile to say the least. The cereals were low quality but there was fresh fruit, salmon and the usual fare. The inconsistencies occurred for dinner too at this restaurant. We had one decent dinner and wait staff and then awful food later in the week. We received our dishes uncooked, the mushrooms chewy and laden with dirt. It was like they ran out of other ingredients. Yes dirt, compost matter too and stale bread. We didn’t eat at the fine dining restaurant due to our experience elsewhere, but apparently its different so maybe give it a try.We had breakfast from the lobby one day after waiting over half an hour for a table at the Kula Grille and others were allowed in. The total was half the price, we found enough to fill our family and we got a lovely view. Likewise the shop near the pool has fresh items everyday and supplies/snacks for lunch. This shop was utilised without fuss or a bad attitude and highly recommended. We also had snack type food at the Surfers bar and the service was fairly quick, despite the busy crowd. Musicians played some days whilst we watched the sunset.Wheel chair access was via the central lift and a ramp in the lobby. We were always able to get a chair and umbrella on the beach and the staff were helpful. They didn’t appear that way at first but we got to know them and most of them were friendly. The snorkel gear and towels are available at the beach but the visibility to snorkel wasn’t great, so we only saw a few fish. The beach has no lifeguard and so many rips when the waves increase, so you need to be careful. The staff keep an eye out and my husband did too whilst he was there as he helped a couple of novice surfers that got into trouble. The monk seal was resting on the beach one afternoon which was fairly special for us.Roys is on the beach for drinks/food, however it is fairly expensive and includes a take-away section for lunch too. If your funds allow, eat here during your stay and avoid the hotel restaurants as the food and service at Roys puts the hotel service and food to shame. We charged our room with no problems.We also utilised the pool and it was quite large and there was a great staff member on the kids waterslide who knew all the kids names. However after school when the staff leave, the locals took over forcing some of the paying families out of the pool due to their poor behaviour. There isnt a toddlers pool though, just the smaller one with the slide.The golf course surrounds the resort and it is considered one of the best. We bought a bucket of balls for $5 and had a hit one afternoon on the practice range. We also utilised the tennis courts and the staff were helpful and happy. A golf cart can take you down to these areas, although it isn’t a very long walk but they may not bring you back. After several requests and an accident that needed first aid, they didn’t turn up to bring us back. No luaus as advertised when we stayed.We did not utilise any other activities because of the nasty rude behaviour of the Hans Heideman surf rental staff. Apparently the staff didn’t want my husband in the water as they had 30 participants in the surf school. After trying to hire a board elsewhere for a few hours without success, my husband did go back to the shop without the offending staff present. However, as there was no other option he did hire a surfboard and they only accepted a credit card, not a US debit card or cash. This is due to the pages of legal jargon that they give you that says if you put any ding in that board you are up for a lot of money that is not disclosed. We suggest you hire a surfboard elsewhere and arrange delivery prior to arriving at the resort. We didn’t utilise any other activities that we had planned due to the very negative impression they made. Apparently they are not part of the hotel but we didnt know that.Our account also had additional taxes and the resort fee but they were already paid. Keep a printout of your paperwork as you may need to prove your pre-payment. We had to go to reception and prove we made the payment despite booking directly with the hotel.When you checkout allow a lot of time for luggage collection as they didn’t turn up after half an hours so we got a trolley ourselves. The staff were standing around talking. We pre-paid for five days and left after four as we were fed up with nasty staff that continued to ruin our stay, their lousy service and bad attitude. Having said that of course there was some lovely staff but the bad ones overshadowed the rest making us feel very unwelcome. There was something doing on behind the scenes as we saw the drug dog squad visit as we were leaving the resort.As there were many events that affected our stay, Management did credit some of our account and this was appreciated, but we would have been better to have had fewer issues. If you can stay away from the staff you will have a lovely stay as the environment is stunning, there is a lot of space and the grounds are very relaxing.
We took a staycation to Turtle Bay for Thanksgiving weekend 2016. There were plenty of choices for Thanksgiving dinner and the onsite restaurants were all excellent. We were on the 6th floor with a perfect ocean view. Hearing the ocean and watching the waves roll in was very peaceful and relaxing. Hiking the property was our favorite activity. Truly a beautiful representation of Hawaii.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 443 rooms
- 4 restaurants
- 2 bars
- 2 pools
- Kids pool
- Hot tub
- Water sports
- Surfing (fee)
- Surf school (fee)
- Horseback riding (fee)
- Hiking trails
- Tennis (fee)
- 2 golf courses
- Golf academy
- Spa (fee)
- Luau (fee)
Hotel Room includes:
- 1 king or 2 queen beds
- In-room safe
- Hair dryer
- Iron/ironing board
- Lanai (Deluxe and Premium rooms only)
Kids stay free - Applies to all children 17 and under, when sharing room with parent and using existing bedding. Maximum room occupancy restrictions apply.
For the Kids - Kids pool and kids club (for a fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Turtle Bay ResortHonolulu,United States
- Hotel Contacts
- Extra Info
57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731-2149
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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