Waikiki Beach Marriott
- What's Included
My wife and I stayed for 6 days recently for a relaxing getaway. Everything started off great. We were met at check in by Lani, who thanked me for being a Platinum member and proceeded with check in. She did an excellent job of explaining the benefits of being a platinum member and going over each thing individually. The only thing I really didn't care for was that breakfast was only included for the elite guest. This was obviously taken care of, but something to note. I inquired about the possibility of a suite upgrade if one was available. Little did I know that Lani had upgraded us to one of the best rooms, the Paupani (sp?) Suite. This was an excellent room on the 33rd floor. This suite had everything you could need. It had a sitting area, dining area, living room and separate bedroom, along with a master bath and another bathroom. Not to mention the two balconies to view Waikiki from. Things were sort of hit and miss from this point on. The breakfast at the grill only allowed for coffee or tea. If you wanted to espresso, it would cost you $8. Why would I pay $8 for a single espresso when there is a Starbucks in the hotel that would sell me a double for $3? We never really got any hot food unless you went to the omelet station or were lucky enough to catch food as it was being brought out. Otherwise, you were stuck with cold food from the buffet. It was free and the omelets were great, so that was a plus.The Moana Terrace bar and grill service was hit and miss as well. We'd have great service one day, only to be followed by below average the next. The pool service was the same way. I think it had to do with how busy the bar and grill was, but you're best just heading up to the bar and getting them yourself most of the time. We did have amazing service and meal from the dk Steakhouse one evening we were there. Our waiter helped us pick an amazing bottle of wine and our steak and lamb were cooked to perfection. It was a bit pricey, but worth it.The gym at the hotel was well equipped with plenty of exercise equipment. My wife and I were able to get great workouts in while we were there. Overall, 4 stars is a fair assessment. Based on the room alone would be 5 stars, but the service was lacking in certain areas and the breakfast didn't allow for a 5 star rating. Would we return? Yea, but only if we got to stay in the suite again. From what I saw with some of the other rooms, they didn't look like anything too special.
One of the well established hotels on Waikiki Beach, has all the facilities you want and great service. Has easy access to beach and public transport as well as being a major pick up and drop of spot.Rooms are spacious and well kept, getting a little tied but still very good.Would recommend you get a higher level floor room with ocean views but make sure there not next to the lifts as it can get noisy.
The staff and overall level of service is much more like a three star hotel (e.g., Courtyard, Holiday Inn). The hotel doesn't even offer brewed coffee for its most loyal customers. The rooms are economically updated (cheap), and the non-smoking rooms need to be steam cleaned.
My husband and I came to Hawaii for the first time and decided to stay at the Waikiki Beach Marriott Resort and Spa. The location of the hotel is great! However, Upon our arrival from SFO, we stood in line to check in. We had terrible experience with the front desk receptionist, Carina. Carina did NOT greet us or even say a simple hello. She immediately asked for our drivers license or passport. My husband and I were a bit disappointed by her customer service and rude behavior. We proved her with our CA drivers license and I handed her a paper copy of our confirmation number which I obtained from my travel agent. As soon as I handed her the paper, she put her hands up and said, "no, I don't need that." I was appalled from her rude mannerism and told her that she had bad customer service and we would not be talking or dealing with her no longer and will go to another receptionist. I went over to Lisa Kaalekahi, Guest Service Manager who was guiding the line at the reception area. I told Lisa what happened and she was extremely apologetic and gracious. She said she will be talking to Carina's supervisor.Lisa helped check us in and continued to apologize. She was the best and made our stay even better by sending chocolate covered strawberries and champagne to our room (even though we don't drink alcohol) which we appreciated. Lisa also gave us a great room with partial ocean view. Thank you Lisa and we are forever grateful to you! What began as a poor introduction to what Marriott had to offer ended up being an exemplary experience of what customer service and hospitality is all about through Lisa's excellent attitude and desire to help.
Spend three nights here to conclude our Hawaiian trip after a week in PrincevilleKauai. Had a 21 floor room with Diamond Head and ocean views. Big room,very comfortable twin beds. But small bathrooms. Clean but carpets need tobe replaced. Housekeeping skimpy on toiletries. Only one bathroom soap andhad to ask for replenishment on last day.Great location and plenty of hotel sponsored activities. Unfortunately we did notpartake since we were constantly out. Was given a cabana use for free.But was charge in my folio. Good thing, i caught it was asked them reverse.Pricy but you pay for location. Helpful, cheerful staff throughout.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1310 rooms in two 25 & 33-storey buildings
- 6 restaurants
- 2 Bars
- 2 pools
- Fitness centre
- Spa (fee)
- Beauty salon
- Valet laundry (fee)
- Coin laundry (fee)
- Internet access (fee)
- Room service
- Parking (fee)
- 2 double or 1 king bed (Total occ: 4)
- TV with pay-per-view
- Alarm clock
- Hair dryer
- In-room safe
- Coffee/tea maker
- High speed Internet (fee)
Leisure rooms are a promotional rate. Many bonuses are not available to Leisure category promotions.
Resort Location Map
Waikiki Beach MarriottHonolulu,United States
- Hotel Contacts
- Extra Info
2552 Kalakaua Avenue, Honolulu, Oahu, HI 96815-3662
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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