Holiday Inn Club Vacations Orange Lake Resort
- What's Included
OverviewContemporary resort complex located 4 miles from Disney World & EPCOT.
We just arrived home from a two-night 'staycation' at Orange Lake Resort. We originally reserved a studio room but were upgraded to a 2-bedroom villa (not sure why, didn't ask, didn't pay, but I am an IHG rewards member).Our room was ginormous and well appointed. The room was beautiful and included a full size well stocked with supplies kitchen. Including a microwave, dishwasher, full size stove, laundry and such, none of which we used. Our daughter's bedroom had two queen beds and a Jack & Jill bathroom. The 'master' had a king size bed with another bathroom and a whirlpool jetted tub. The living room and master had sliders to a patio with tables, chairs and lounge chairs that overlooked the golf course (Room 2083). The screen door was broken on one but must have been already reported because someone came to fix it shortly after our arrival.*Note-this is a time-share resort property so we did not have daily housekeeping service, but that was fine with us.We arrived on a Friday evening, went to dinner and then back to the hotel to relax before a day at a theme park on Saturday. Sunday we spent the day at River Island enjoying lunch at Tradewinds and the pool and lazy river for the day.The only complaint I'd have about the hotel is that the living room furniture wasn't overly comfortable to lounge around. But our room was clean, we didn't hear our neighbors, everything was fantastic.This resort also includes shuttle service everywhere. It was an A+ in my book.
Our experience with Holiday Inn Club VacationsThis review will offer facts and nothing more. You, the reader, can decide if this is a place you would like to bring your family or a company you want to do business with. There are really 2 reviews here. One is the review on the conditions at the Holiday Inn Resort Orlando Suites – Waterpark, and the other is the review on our experience with Holiday Inn Club Vacations. On 18 March 17, my wife, infant, and I traveled to Orlando to participate in an offer presented by Holiday Inn Club Vacations. The requirement was that we participated in a 2 hour presentation and property tour with the intent of selling time shares. For our participation we would be refunded the price of our stay ($279) as well as given a $100 voucher for a future stay at an IHG property. About 30 minutes prior to landing in Orlando, my wife became ill and was dispensing fluids from both ends and a fever. Private message me if you need further detail. This has continued and is currently the situation as of 12:00 pm on 20 March 2017. Upon arrival to the Holiday Inn Resort Orlando Suites – Waterpark, we checked in without issue and requested that a crib be brought to the room for our daughter. When we arrived to our room, it was immediately clear the room was not cleaned from the previous guests. The floor was soiled with large pieces of dirt, leaves, cereal, and popcorn. The vent for the furnace filter had a solid layer of filth on it. Worst of all, the toilet was leaking from the bottom (not the tank) and there was standing sewage water all over the bathroom. I immediately called the front desk to make them aware of the issue and they said someone would be up. After waiting an hour, I called again. No one showed up that night, either to look at the toilet or to bring the crib. We were tired from traveling all day, so we opted to go to sleep with our daughter in bed with us and deal with it in the morning. The next morning (19 March) I began calling around 8:00 am. I was told they would switch our room, but the new room would not be ready until approximately 3:00 pm. I also reminded them about the crib and asked that it be brought to the room we were currently in so that my daughter could use it to nap. Due to my wife being ill, we stayed in the room, which had a distinct stench of swage from the leaky toilet for most of the day. 4 more calls were made to the front desk about the crib without result. Finally, I decided to take my daughter down to the pool. The Oasis pool between buildings 1-5 is apparently off limits to kids, even though we were placed in building 2 (our room had a separate bedroom with bunk beds for children) and had observed multiple kids in the pool. Within minutes security showed up and addressed myself and 4 other families who had their children in the sparsely populated pool. After taking a closer look at the sign, it was clear that I was in the wrong. In their defense, the sign at the entrance with pool rules did state “Adults only”. I happily apologized and said we would move on to the lagoon pool. Before leaving, I told the security officers it would have been great if we had enjoyed that type of quick response to our toilet issues and crib request. The officers made a radio call and a staff member from engineering (Gary) promptly showed up and took a look at the toilet. Gary stated that the toilet needed to be pulled up so he expedited our room change. Upon arrival to our new room, it was much cleaner, although not to the standards I’ve come to expect from IHG (I am a frequent traveler from my job). We settled in and are having no issues with this room.On 20 March 2017 (today), at 8:00 am, we were scheduled to travel to Holiday Inn Club Vacations at Orange Lake Resort for the tour and presentation. We planned to depart at 7:10 am for the 20 minute drive as to not be late. My wife was (and is currently) still sick and had multiple episodes of diarrhea throughout the night and morning. I waited until 7:20 am before making the decision it was best if she did not attend for obvious reasons. I departed and showed up to the tour at 7:45. While checking in, I explained them the unforeseen circumstances and turned away from the tour with a phone number for customer service. I was told that since my wife did not attend, I would not be allowed to take the tour. I was also told there may be opportunities to reschedule the tour when she is feeling better. The customer service office did not open until 8:30 am, so I would have to wait to call. I returned to our hotel room to find my wife still incapacitated. At 8:30 am, I began the phone saga. The first representative I spoke with advised that since we did not attend the presentation, we would be charged full retail rate for our stay. That would put us on the hook for approximately an extra $1200. I explained the circumstances multiple times and eventually was told that they would attempt to reschedule our tour. They took my phone number and said they would call back within 24 hours. The rep further said that had my wife come with me, she would not have been penalized if she used the restroom during the presentation. I literally asked if I was supposed to drag my wife from the toilet to the rental car and allow her to soil herself. The attitude I got from the representative is that it was not their problem. I asked what would have happened if my wife would have been in the hospital and the rep stated that things may be different with a note from a physician. We ended the phone call at this time. We decided to call our family physician. After hearing my wife’s symptoms, he said it was best she rest, hydrate, and stay near a toilet. He prescribed anti-nausea medicine, but advised she not take any anti-diarrheal until 48 hours of the symptom onset. He advised he would provide the Holiday Inn tour people a note stating my wife is under his care. Upon receiving this information, I called the customer service line back to advise we could provide a physician note (they physician would fax it directly to them if they provided a fax number). After waiting on hold for over 20 minutes, I was still informed I would be responsible for full retail price of the room. I asked for a supervisor and waited for over 30 minutes. Finally I got a supervisor on the phone and explained the circumstances and how I did in fact show up to the tour. Ultimately, after over an hour on the phone (3 hours total by this point), the supervisor offered to waive the retail fees. She further informed us that a tour could not be rescheduled so we would be unable to receive the $279 cash and $100 voucher. While grateful for this, I find it unacceptable that I was turned away from the tour for unforeseen circumstances, and further completely unacceptable that we could not be rescheduled and given the opportunity to tour the property and receive the incentives we were promised. Overall, this has been a miserable experience. Part of it is without fault with my wife being ill. The rest of it began with the headache of the disgusting room, lack of place for our daughter to sleep, and really with the whole issue of being turned away from the tour. It is unlikely that we will return to any Holiday Inn resort property and also unlikely we will utilize any IHG property in the future, which is sad because I travel frequently for my job and have, for the most part, been pleased with my IHG experiences.
My husband and I used the Latitudes package to celebrate our 5yr Wedding Anniversary at the end of Feb/beginning of March. As those who previously mentioned, the sales presentation and satisfaction around that, is always hit and miss. Do not plan on 90 min, unless you plan on not saying a word. (that's what they told us when we asked for them to be realistic) Unfortunately, I had a friend traveling to visit us for the evening, and they had to wait for over 3 hours for us to get out. Mind you, the appointment was 12:30 and we didn't finish until after 6pm. We actually decided to become owners, but they hadn't even finished the touring of the place by 3pm. It would have been fine, if they were more upfront with the timing, and even when we decided to become owners, to be frank about how much time was required that we had left, so I could have taken care of my friend more appropriately. I was disappointed by the food. There were plenty of choices, but the quality of the 2 places we tried, I didn't think was too great. Especially afterwards and the quality of the food at Disney. The Breakfast Buffet is way overpriced for what they offered. Finally, the price to get a tube to use the Lazy River is ridiculous, especially when it's only good for 1 day. Other than that, I loved the location, our room was great. We had a great view of the Disney Fireworks. The room was comfortable. Had some slight hiccups with the DVD player, but my husband was able to get it working again, I think it had some loose wires. Either way, we loved our vacation, I would go back to this resort. PS - Uber was the way to go to get to Disney. Much more convenient, and many times cheaper than other options.
Several family members are owners in the HolidayInn Club vacation program. We were here on a Latitudes package as we had already attended the first sales presentation in Myrtle Beach 18 months previous. After reading about disappointing experiences at Orange Lake, I specifically asked when my presentation appointment was scheduled in November, my trip was in late February. I wrote down the date and time of the presentation and I knew NOT to miss the presentation or I would no be given the $400 in vouchers and I would be charged retail for the week. Upon check-in I again asked the employee David was my presentation scheduled the next day at 4:45? He looked at his screen and said YES. He then gave me a map of the property and sent me to the Expedia desk. The next day at 4:45, we arrived at the Welcome Ctr only to be told our presentation had been scheduled for 12:45. We had missed the presentation! I could not believe it. Back at the check-in building I was given a green piece of paper with all of my information on it, including the 12:45 presentation appointment time. Why didn't I get this paper at check-in? I was then given a phone number to call, of course there was nothing this person could do for me, no supervisor was available to speak to me. The next day I made another phone call and again, no one could assist me. Here I was wanting to go the presentation and no time was available in the week I was on property. Unbelievable.The property is beautiful. The shuttle moves you through the property without using your car which is great. The golf courses are not as nice as you would expect. People who have golfed there in the past had told us, the greens were awesome. I would not rate them awesome. The pools were clean and there was always some fun activity going on to entertain you and your kids. Our room was great and I can not find one thing to complain about in regards to the facilities or staff. Just make sure you do NOT miss your presentation. Get your presentation assignment time in writing!
After staying near the main hub of the resort last year, the North Village seemed almost a total opposite this year. The rooms are spacious, and airy--a delight to stay in. The activity schedule and the pools are superb. The resort buses are a godsend.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 2412 Rooms
- 7 Pools
- Lazy River
- Cabanas (fee)
- 7 Restaurants
- 5 Bars
- Business Centre
- Meeting Rooms Available
- Safety Deposit Box at Front Desk (fee)
- ATM Machine
- Laundry Facilities
- Lake Movie Theater
- Grocery shopping service (fee)
- Free shuttle service throughout the resort
- 4 Golf courses (one lighted for night play) (fee)
- 4 Racquetball courts
- 2 Basketball courts
- Sports court
- 6 Tennis Courts
- Jet Skiing (fee)
- 3 Fitness Centres
- 1 King bed and 2 Double beds
- 2 Bedrooms
- Pullout sofa
- 1 TV in the living room and bedrooms
- Dining room table that seats up to 6
- Fully equipped kitchen with pantry and ample storage space
- Spa tub with hydrojets
- Furnished screened patio or balcony
- Washer and Dryer
- In-room safe
- Air conditioning with individual climate controls
- Walk-in Shower
- 2 Full Bathrooms
- Internet Access (fee)
- Ceiling Fan
- DVD Player
- Coffee Maker
- Work Desk
- Maximum Occupancy 8
Resort Location Map
Holiday Inn Club Vacations Orange Lake ResortKissimmee,United States
- Hotel Contacts
- Extra Info
8505 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747-8217
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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