Holiday Inn Club Vacations Orange Lake Resort
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OverviewContemporary resort complex located 4 miles from Disney World & EPCOT.
I stayed here with my husband and son, we stayed in the East Village in a 2 bedroom apartment on the 5th level. We were here when the hurricane matthew made his appearance, all the information was on the TV regarding the resort at this time. We could watch the fireworks from Disney from our balcony, the rooms were very clean and spacious. We went to the large pool a couple of times and used the lazy man river on one visit $27.00 lighter and walked round it on another visit so we didn't pay the $27.00 for 3 of us. Excellent food at the poolside restaurant.Publix and Super Target close by aswell as Millers Ale House, Applebee's Longhorns and Bahama Breeze.Very close to Disney about 10/15 miniute drive from resort.We would definately come back again stay in few years time!
We stayed here for the weekend. It was a nice place. The apartment was quite nice, spacious and well appointed. Close to Disney. My main problem is that there was no indication of this resort being a time share until check in which left a bad taste in our mouths. The property was quite spread out resulting in lots of driving for pool trips and eating out. Not a big deal, but on a weekend visit when pressed for time, it's better to have everything close and within walking distance. I think this would be an excellent option for a 5-7 day stay. For a weekend, I'd skip it and look for something a little more contained.
First, let me say that I responded over a week ago to the resort’s own request for feedback on my stay. One of the last questions was did I want to be contacted regarding my stay and I checked yes and have not heard from them.My family and I stayed at Orange Lake a good number of years ago when they were much smaller and loved it, so we were looking forward to going back. We were in a three-bedroom villa in East Village. Upon first getting to the villa, we were greeted by a bag of garbage and a bag of dirty linens right outside the door. When my daughter went into her bathroom she immediately came out to let us know that 2 light bulbs were not working over the sink so we called the office and the girl who answered the call said she was glad we called to let them know as that is the only way they find out what is wrong in the units. Really? Whatever happened to cleaning and checking a unit before the next guest arrives, and where is quality control? Other issues with the unit include: only the roll of toilet tissue that was on the holder in each bathroom with no back-up rolls for a seven-night stay, same for tissues. The pre-heat light on the stove was not functioning requiring a visit from maintenance. The overall condition of the carpet was poor as there were many stains and it looked old.We are Platinum RCI members, and upon check in we were ushered to a desk where a young man told us of some of the amenities at the resort, including a lazy river with tubes, miniature golf, a climbing wall, etc., but guess what? It is not included in the stay but is an extra $174 for the four of us for three days, but if we take a tour they would now be included. If we wanted to pay as you go, then just the tube is $9 per person for a day. If you have amenities for Timeshare Owners exchanging through RCI, they should be included and not held hostage pending a tour.Taking the tour was not better. The resort knew we were already owners at another resort and that we probably were not inclined to purchase anything else but would listen to what they had to offer. They basically told us that they keep their owners out of RCI and take care of everything for them as they have their own RCI rep there. In fact the agent showed us a map of the resorts in Florida and let us know that because we are a Weeks Owner that we were shut out of 80% of the RCI type resorts/hotels in Florida. However, call to RCI later in the week debunked that story. I eventually told the sales person that I would listen to one offer and it needed to be the most economical package to be able to “avail” us of the supposed benefits they were offering. Now the sales manager came over and after telling us of the offers we should not consider, gave us what he said was the best he could do without ever talking about maintenance fees. My wife and I said that we declined and the manager said fine and walked away. Now on to person 3 who was supposedly quality control and asked about our treatment. We obviously said everything was fine as we wanted to get on with our day and surprise, surprise, just at that moment a better offer magically appeared. We said no and to please conclude as we needed to get on with our day. One last person was the topper. She invited us back “for a week as their guest”…but of course we had to pay $1400 and would get $400 back when we came back. These are tactics that I thought went out years ago, but is seems not. Another no and finally we were free.In summary, my family and I believe that Orange Lake has grown too big and they have lost the recipe of what made them so good years ago. The lack of quality in the villa and the dirty carpet as well as all the other things mentioned give this resort a low rating. They had a chance to call back, but even the lack of a call back shows that they really do not care.
3 of us stayed here for 2 weeks and it was great. Got checked in really quickly and were then put to another desk for our parking pass, this a ploy to get you to sign up for a '30 minute' presentation to get 'free' tickets for use of the mini golf, lazy river rings, climbing wall and slides. This is a timeshare presentation that will last longer than 30 minutes, just be persistent and say no. Fortunately we weren't there very long, I think the guy got the hint when I stood a shook my head all the time I was there. We had a 2 bedroom villa in the west village on Sandhill Drive, this is really close to the entrance to the resort.It had a full kitchen, dining area, living area, 2 bedrooms and 2 bathrooms. We had a lovely view of one of the golf tees and a lake. When we arrived there were some basics there for us. Bin bags, washing powder, dishwasher tablets, dish soap, clothes, towels, kitchen roll, toilet roll and small toiletries. We were supposed to get 2 light cleans during our stay but we did not take the first one. We were left with a big bag of towels, linen and basics. We just had to leave the used towels and linen in a bag on the driveway to be picked up. The resort- it is a cashless resort so everything gets charged to your room. There is a lot here, the place is really big. Swimming pools, golf courses, mini golf, restaurants, gym, tennis courts, kids playground, arcade, waterspouts on the lake and that's just what I remember! We actually didn't see very much of the resort as we were always out from morning until evening. We went to 2 of the pools and they were nice. We had 2 minor issues during our stay but these were dealt with quickly.We were staying during hurricane Matthew and the resort gave us information on what to do, thankfully it wasn't as bad as I thought it was going to be. Express check out is available, you just call a number which is provided in a booklet which is left in the villa and you just post your door cards before exiting the resort when you leave. This was great as there was no need to go to reception before we left. There are plenty of restaurants close to the resort and also a Publix and Super Target. Disney is about a 15 minute drive and Universal about 30 minutes, Seaworld etc a little less than Universal. We really enjoyed our stay and would stay again in the future.
We stayed in a 2 bedroom unit in the west village, the rooms are big, clean and everything worked. The pools in all villages are great as we did use them all. The restaurants are all excellent, great food, awesome service. All the staff that we talked to whether in a store, a restaurant, a golf course, front desk or pool areas, the service was excellent. Love this resort.We never have a complaint as we do not expect everything thing to be free.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 2412 Rooms
- 7 Pools
- Lazy River
- Cabanas (fee)
- 7 Restaurants
- 5 Bars
- Business Centre
- Meeting Rooms Available
- Safety Deposit Box at Front Desk (fee)
- ATM Machine
- Laundry Facilities
- Lake Movie Theater
- Grocery shopping service (fee)
- Free shuttle service throughout the resort
- 4 Golf courses (one lighted for night play) (fee)
- 4 Racquetball courts
- 2 Basketball courts
- Sports court
- 6 Tennis Courts
- Jet Skiing (fee)
- 3 Fitness Centres
- 1 King bed and 2 Double beds
- 2 Bedrooms
- Pullout sofa
- 1 TV in the living room and bedrooms
- Dining room table that seats up to 6
- Fully equipped kitchen with pantry and ample storage space
- Spa tub with hydrojets
- Furnished screened patio or balcony
- Washer and Dryer
- In-room safe
- Air conditioning with individual climate controls
- Walk-in Shower
- 2 Full Bathrooms
- Internet Access (fee)
- Ceiling Fan
- DVD Player
- Coffee Maker
- Work Desk
- Maximum Occupancy 8
Resort Location Map
Holiday Inn Club Vacations Orange Lake ResortKissimmee,United States
- Hotel Contacts
- Extra Info
8505 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747-8217
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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