Melia Orlando Suite Hotel at Celebration
- What's Included
Close to the parks with shuttle transportation availability. Good customer/concierge service: helped with tickets, flight check-in and coordination. Good food at the in-house restaurant; a bit pricy, but good.
The great things about this hotel:The pool area! Great decor, classy and relaxing music. It was very nice. My mother loved this pool area.The two-bedroom suite we shared with my parents and 10-year old son was very spacious and convenient. There was a television in each bedroom and in the living area.The concierge gave us a great deal on tickets for Universal. The restaurant on-site had a great tasting buffet.The cons:The two ladies at the front desk weren't very friendly and didn't smile once. The room keys didn't always work. The elevator buttons weren't working, but we let them know and they were fixed shortly. The website states that there is transportation to Disney and Universal. It should be noted that the shuttle to Disney is no charge and the shuttle to Universal is $8 round trip. The suites were very nice, but the furniture was very worn and the bathroom tile could use a good cleaning. While the pieces of art that were in the suite were very beautiful, it seemed a little minimalist and I couldn't tell if it was intentional or not. The kitchen is an oven short of a full kitchen.When we arrived, my step-father asked the Melina staff where the smoking area was located. He was directed to an area outside of the 360 Bistro. He used the area for the first two nights we spent there. On the 3rd night a staff member from 360 told him he needed to smoke in front of the hotel because parents that were dining at the Bistro were complaining about the smoke. When my step-father mentioned that he was told this was the smoking area, the staff member told him it was the smoking area for the Bistro, not hotel guests. I understand that these parents didn't want him smoking around their children, but the staff members approach was all wrong. Plus we weren't eating at the Bistro at that time, but we had been customers that same day. Now my step-father never wants to stay at the Melia again. This could have been avoided if the Bistro staff had been a little nicer about asking him to move and not making up dumb excuses. What would he have done if a restaurant customer was smoking in the smoking area? Just be kind to people. It's not that hard.I think the property has great potential, however, they really need to replace the worn furniture and cheap dressers. They definitely need to work on their customer service. Customers will let a lot slide if they are getting great service and feel they are being treated with respect.
Don't bother staying there. Not worth the money, housekeeping is next to non-existent. They charge for everything and double for some things. Don't be fooled by the complimentary shuttle service, it's covered by their resort fee as is the water they leave in your room.
I am here for business. I was forced to pay a $15/night resort fee. It is for 2 bottles of water/day, pool towels and online news. I explained to the check in associate that I am here for business and I don't need any of the "resort fee items". I was told that it was a charge that I must accept. Why don't they just add that to the room rate??? Probably so that their room rates will look cheaper online. Just another way to fool eveybody. I came back to the hotel after a busy day at work. It was 3 pm in the afternoon. My hands were full - I had my lunch and a bunch of items in my hands. I walked up to the door and I could see about 15 hotel employees milling around the door. NOBODY bothered to open the door for me. I struggled to use my key card to access the door. While doing that, my lunch spilled! Then and only then, one of the workers opened the door. So, they were able to see me drop my lunch but did not see me struggle to open the door???This was ridiculous. Of course, I will never stay here again and I will let my company know of this poor customer service. No one from my company should stay here. This is unfortunate - the rooms are relatively modern and nice. However, a nice room does not make up the entire hotel experience. That is important, but only part of the experience of the stay. It is the employees that truly make an experience worthwhile and memorable. Certainly, my experience is memorable, but not a good one.I still don't know why nobody bothered to help me.
I booked the room online because it gave a discounted price plus promised an upgrade of the room if available. I was nervous about "available" part but booked the classic (regular) room. While I was checking in, I told the hostess about the room upgrade and showed her the screen shot I had taken as a precaution. She had no problem putting us in a suite even though she didn't know anything about the upgrade, but had me email the online photo to her just in case her manager had a question about it. The one-room suite was clean and modern with fridge, stove top, coffee maker and dishwasher. A nice sized balcony with two chairs. 2 bottles of water were delivered each day we were there. We were facing the main road, yet it was still quiet. We were there for Disney, so we didn't spend much time at the hotel. The minimal time spent was comfortable and the employees were friendly. I wish I had had more time to use the Health Club. It's based less then a nice 1/2 mile warmup jog to the Hospital. Three floors with locker room, saunas, a floor dedicated just to treadmills and bikes and another with a basketball court, free weights, and every kind of machine and equipment known to man. They had medicine balls and plyo-balls. The greatest was the two huge truck tires and a weighted sled you were actually allowed to flip and push across the 50 yard length of the gym floor. I wanted to move to Celebration just for the health club. Back to the hotel, the pool looked good. Circular with a little island in the middle. It was too cold to use for us in January.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 240 spacious 1 and 2-bedroom suites
- Pool (heated)
- Free daily newspaper
- Free scheduled shuttle to Disney theme parks, Universal Orlando, SeaWorld and downtown Celebration
- Gym and spa (fee)
- Laundry room
- Meeting room
- Room service
- 1 king-size bed
- Ceiling fan
- Full bathroom
- iPod dock
- Radio/alarm clock
- Fully-equipped kitchen
- In-room safe
- Dining/living area with sofa bed
- Balcony or terrace
- Daily tidy service (not complete housekeeping)
- Maximum 4 persons (max. adults: 2 / max. children: 3)
- 2 king-size beds
- 2 full bathrooms
- Maximum 6 persons (max. adults: 4 / max. children: 5)
Resort Location Map
Melia Orlando Suite Hotel at CelebrationKissimmee,United States
- Hotel Contacts
- Extra Info
225 Celebration Pl, Celebration, FL 34747-4601
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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