Seralago Hotel and Suites Maingate East
- What's Included
Back after 2 years. Getting in late so we contacted Mgr. Jennifer with our needs and expectations, asking her to pre-check the room for us. She did-it was fine!! This is an older budget hotel that is slowly upgrading. The lobby and restaurant area now sparkle. Our room had new carpeting, beds and paint. Yes, there may be cracks on the plaster, rust on door hinges but it is a clean hotel. Staff were attentive. On a golf trip with my brother. Location was great. I'll be back.
This placing is nasty! I was afraid to walk on the carpets barefoot. Seriously! DO NOT STAY HERE! Beds were about 30 years old, don't even think about getting a good night's sleep here. Mold and rust in the shower. No toilet paper or towels, and it took an hour to get some.
I like to vacation a lot with the family for weekend getaways and usually we take the kids to the Disney Parks, Our hotel pick is usually Seralago just because it is close to the Disney parks and right next to the Old Town and Fun Spot where the kids have fun. This time going we were helped by Vernice in the front lobby which to my surprise remembered us and treated us so nice it felt nice, and having that level of service was amazing, she made sure we were happy and thanked us for our repeated stay with them. I work in Property management and must say Vernice is a valuable asset to Seralago that is the type of Customer service I look for in my staff. Great Job!
Seralago is always working to improve their property. Great staff keeps the rooms, the grounds, the dining and management running smoothly. Very busy on the weekends and restful during the week. Walking distance to everything one needs. Good location to move about with I-4 near and toll roads. So close to Disney you can hear the nightly fireworks and you got Old Town right next door. Stayed here for over 5 years.
A few things went wrong for me while staying here. First off we got there early so went to see if we could check in early $28 dollars! Then when it was finally 4 time to check in rooms weren't ready. Manager said maid have until 5:30 then why the hell is check in at 4 ? So 45 min later we get a room. My boyfriend and I went to lay in the bed and relax and realized there was dried up poop on the sheets! That's disgusting. Took pictures and everything. Also the pool and hot tub wasn't even open. But I could understand that but we wait almost an hour for a dirty room pretty much. Then we went to the restaurant within the hotel and me and my family are sitting eating and lady brings us the bill we're like okay and we keep talking and eating then a gentlemen comes over and ask my mother if she's done eating while she's obviously eating her food and then ask us to pay the bill(we had already did) we felt so uncomfortable because he was pretty much telling us we have to leave and we did. I gotta say this is the Worst stay by far and I've stayed there many times before not anymore
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 614 rooms
- Video arcade
- Fitness gym room on site
- Meeting rooms/Conference facility
- Laundry facility
- Free Scheduled Shuttle to the 4 Walt Disney Theme Parks
- 2 double beds
- Ironing Board/Iron
- Television in room
- Video player
- Mini fridge
- Coffee maker
- Max occupancy: 5
- Max adult occupancy: 4
- Max child occupancy: 3
- 1 King bed, 1 set of Bunk Beds and 1 Twin Bed
- Max occupancy: 5
- Max adult occupancy: 2
- Max child occupancy: 3
- 2 Double Beds, 1 Sleeper Sofa and 1 Murphy Bed
- Max occupancy: 8
- Max adult occupancy: 8
- Max child occupancy: 6
Resort Location Map
Seralago Hotel and Suites Maingate EastKissimmee,United States
- Hotel Contacts
- Extra Info
5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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