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Seralago Hotel and Suites Maingate East

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Overview
Specializing in family fun, offering the perfect location for a complete family vacation. Within walking distance to Old Town shopping & entertainment complex.
 
Location: Kissimmee

tripadvisor Traveler Reviews
  • Melissia C :
A FIVE YEAR OLD SUFFERED..

We stayed at seralago. We rode the hurricane out with them. We had no pwer for six days.Greg the general manager refused to allow us to move to the one building that had power on the property. When we asked we were told no. I have diabetic medicine that has to be refrigerated and I have a five year old son. The lady whom works in the corporate office had dirty blonde hair and a little on the heavy side and older woman even asked us to leave the lobby after asking to trade rooms until the power came back on. Greg the general manager also stayed on the property and had no problem moving himself and his family into an air conditioned room while he watched my five year old son with no power. When i had told them of my diabetic issue they said the other building has ice just put your meds on ice. Went over to that building and ice machine had no ice and no stores were open yet. The only thing that made me keep my composure was we had nowhere else to go. The only understanding people there are some of the ladies at the front desk and security and maintenance. The general manager lives by WWJD. Well I can say he would have not put himself before a five year old child. To the others that did stay there and try to help us. Thank you because most of the staff did not care. The main kick in the butt was I stayed there 4 months and paid 2800 to 3000 a month and I was never a priority. Their new check in's were and got a room in the air conditioned building with power. They need better corporate staff and a better General manager. Hotels forget their revenue when in slow season is their long term people and their children. Never should you put your needs above your guest..Due to this I will never stay there. Too over priced and a General Manager who runs away from you and a corporate woman whom is insincere and non caring. I do reccommend you not stay here and seek out other arrangements. If you want unreliable people and egotistical behavior and condescending attitudes and over priced rooms then stay there. If not seek better staff at any surrounding hotels and motels in the area.

  • alessandro I :
Terrible

they charge resort fees and give you nothing the pool is closed. Poor customer service they are rude and management never returns phone calls I stayed several weeks and they don't appreciate my business

  • candybby55 :
Unsatisfied customer service

Upon arrival at the seralargo hotel I was notified that all reservations have been cancelled and the fully staffed hotel was closed for the past five days. I called an hour before I even got into town to allow them to know I will be there, no mentioning of them being closed. Upon arrival I received no sympathy for the inconveniences due Groupon not contacting me about my cancelled reservation. I understand the situation, whatever, but to blame it on Groupon and not just say sorry for the confusion and to allow their operating services the correct information would be be smart expecially for being closed for 5+ days. Feel like if they have reservations, and all the check in information instead of sitting in a closed hotel with a manager, three desk people and security instead of milking the clock maybe they should have called all the reservations that were to be cancelled and confirm that they know.... after all it's their name and reputation.

  • Dafneal G :
Vacation

In comparison with the hotel rate is good. This hotel is perfect if you're looking to spend few money on hotels and more on attractions. Is no a fancy hotel. You get a microwave and minibar in case you want to prepare some food.

  • Liz N : MA
Irma storm visitld

While in Florida the storm was coming and i had no way to get out, so I continued to stay at this hotel without electricity. The staff was great throughout my stay even when they couldn't get home. One staff member Robin gave me a wonderful rate and I want to say thank you, you were kind and understanding.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 614 rooms
  • Restaurants
  • Bars
  • Pools
  • Tennis
  • Video arcade
  • Fitness gym room on site
  • Internet
  • Meeting rooms/Conference facility
  • Laundry facility
  • Free Scheduled Shuttle to the 4 Walt Disney Theme Parks
Deluxe Guest Suite:
  • 2 double beds
  • Hairdryer
  • Ironing Board/Iron
  • Television in room
  • Video player
  • Mini fridge
  • Coffee maker
  • microwave
  • Max occupancy: 5
  • Max adult occupancy: 4
  • Max child occupancy: 3
Kid Suite:
  • 1 King bed, 1 set of Bunk Beds and 1 Twin Bed
  • Max occupancy: 5
  • Max adult occupancy: 2
  • Max child occupancy: 3
2 Bedroom Suite
  • 2 Double Beds, 1 Sleeper Sofa and 1 Murphy Bed
  • Max occupancy: 8
  • Max adult occupancy: 8
  • Max child occupancy: 6
Kids Deal - Children 2-17 years stay free.
For the Kids - Children's playground and Children's pool area

Resort Location Map


  • Seralago Hotel and Suites Maingate East
    Kissimmee,United States

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Seralago Hotel and Suites
5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.