Seralago Hotel and Suites Maingate East
- What's Included
Ok - I bought a groupon and for 2 nights it was only $76 with taxes and I think a $15 hotel charge for taxes or fees of some sort, but not bad at all price wise. I read so many mixed reviews, the hotel looks ok from outside, shady once you arrive in the actual rooms portion- so I locked car doors and had hubby check out the room before we even got out of car. I imagine there were so many hoodlum looking people because the price was so low, double edged razor so to speak, lots of teenage to twenty somethings whom appeared to just be hanging out. We of course checked for bed bugs and such before unloading all luggage but room was surprisingly very clean, yes it could use more updates and smelled slightly musty, but for this prime location and price- I cannot complain. Beds were clean, not very soft, but sleepable. The staff was friendly. There were additional locks on door for safety. Another "ps" - do NOT book this hotel strictly for the free shuttle. It is only scheduled certain times of day X1 for each park. Example: we were going to sea world- it opened at 9, shuttles only departure time was 7, then return time at 7, when park closed at 6..... we drove and paid $20 parking fee- arrived and left when we chose.
We arrived early to make sure we had a double room no smoking. To check in 30 minutes early would cost an extra $50. so we left to eat and came back checked in and headed to the room. If we would have known how bad the rooms are we wouldn't have gone back. The rooms that they advertise as two rooms is a single room with a pull down unit from the wall. They make you sign an agreement that you are to have no pets and no smoking. Almost everyone had dogs in their rooms and smoking. Yes this is what are room smelled like, we are non-smokers. We were there maybe three minutes went back to the front the girl at the counter said they could move us to a single room but could not hove a refund. Lucky for me the manager head Comme to the front she was very nice about it had to get additional approval to refund and she did. If your on a really tight budget and need a place this is for you. If you suffer from allergies don't stay. Please check out the pictures shown on TripAdvisor they are the truth. I forgot to check first not ever doing that again before checking it through TripAdvisor.
Worst place ever!!! Ruined our vacation!! Bed bugs!!!!!!! Staff is trained to treat you with no respect! It took over an hour to check in. Hotel screwed up our reservations. The hotel told us, we could have a cot and coffee in our room upon request and it never came! My son had to sleep on the floor!! When I asked for extra bedding they brought a sheet. No pillow blanket...NOTHING!! I was locked out of our room, went to front desk waited over 30 mins to get our keys remade. I finally get to the desk and they wanted to see my ID. Would have been fine if my purse was not locked in the room????? Then when I showed an once of frustration they threaten to call security on me????? The grounds are absolutely disgusting and the buildings are ready to crumble!! The top decks are ready to collapse on your head!!If I could give a negative rate I would!!!
if your hotel has a outside bar that has the ability to open from 11 am to 2 am why not use it before 3pm to atleast serve food there is no excuse for this you force guests to go to the other walkable food places near by that is lost revenue that cant be gained back and your beer and liquor prices are way to high
This hotel is the worst property that I have stayed in all my life. The worst part of the stay was there were bed bugs in the room (reported by others, wish I had seen those reviews myself). I talked to the manager who could not help me, I checked out immediately - without any refund as I could not put my family or myself through one more night. The staff will tell you to go fly a kite (of course, with a smile)The room itself is horrible (don't step on the carpet without your shoes). As many said, the place is due for renovation - and hence just feels creepily unhygienic.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 614 rooms
- Video arcade
- Fitness gym room on site
- Meeting rooms/Conference facility
- Laundry facility
- Free Scheduled Shuttle to the 4 Walt Disney Theme Parks
- 2 double beds
- Ironing Board/Iron
- Television in room
- Video player
- Mini fridge
- Coffee maker
- Max occupancy: 5
- Max adult occupancy: 4
- Max child occupancy: 3
- 1 King bed, 1 set of Bunk Beds and 1 Twin Bed
- Max occupancy: 5
- Max adult occupancy: 2
- Max child occupancy: 3
- 2 Double Beds, 1 Sleeper Sofa and 1 Murphy Bed
- Max occupancy: 8
- Max adult occupancy: 8
- Max child occupancy: 6
Resort Location Map
Seralago Hotel and Suites Maingate EastKissimmee,United States
- Hotel Contacts
- Extra Info
5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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