Seralago Hotel and Suites Maingate East
- What's Included
I checked in 7/8 and was scheduled to check out on 7/19. I decided to stay an extra day. When I checked in on 7/8 my room wasn't available and I'm not too sure if they gave it someone else. However, the young lady working that shift assured me that come morning I would be moved to my original room. The staff was friendly, the male manager was pleasant with my husband and I. My son is 5 years old and absolutely loved it there. Loved the arcade room. We enjoyed the pool and just everything that was local to this hotel. So convenient to everything really. The food court staff was really nice & made sure every customer was being attended. The housekeeper we had was Margarita and she was the sweetest thing !! Made sure we had plenty of towels, and other necessities to fit our needs. I would definitely come back and book with this hotel again. Thank you !!
I must say this was the worst experiences I've had the room was not clean, the air conditioning made alot of noise, and the people next to us was up all night long i will not stay again with this hotel
The room smelled of mold as soon as you walked in (friends stayed in a separate room across the resort and their room also smelled of mold). There was mold on the shower curtain that we had to ask twice just to get a new curtain. Most of the power plugs didn't work. The breakfast was overpriced based on the quality (old bananas etc). The pool was ok if you bring your own beach towel as most of the time they only replace theirs in the morning. I strongly recommend finding a different hotel or even paying more to stay at a better resort.
The hotel needs to be refurbished, and the rooms are not the cleanest. The staff is usually efficient but not the friendliest. I have stayed here twice and the wifi didn't work from the room either of them. we had to sit in the lobby to use it. On the plus side, the pool area is nice ant there is a lot of amenities on site, which is convenient. There is also parking right outside the room.
The couch was dirty and damp. The faucets leaked. The first room flooded from the roof. When they moved us they offered us nothing for the trouble other than help us to move after we were prepared to move ourselves.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 614 rooms
- Video arcade
- Fitness gym room on site
- Meeting rooms/Conference facility
- Laundry facility
- Free Scheduled Shuttle to the 4 Walt Disney Theme Parks
- 2 double beds
- Ironing Board/Iron
- Television in room
- Video player
- Mini fridge
- Coffee maker
- Max occupancy: 5
- Max adult occupancy: 4
- Max child occupancy: 3
- 1 King bed, 1 set of Bunk Beds and 1 Twin Bed
- Max occupancy: 5
- Max adult occupancy: 2
- Max child occupancy: 3
- 2 Double Beds, 1 Sleeper Sofa and 1 Murphy Bed
- Max occupancy: 8
- Max adult occupancy: 8
- Max child occupancy: 6
Resort Location Map
Seralago Hotel and Suites Maingate EastKissimmee,United States
- Hotel Contacts
- Extra Info
5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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