Aston Shores at Waikoloa
- What's Included
2 yrs ago our first visit to this place is out of expectation. Very nice room, well designed floor plan, new furniture and appliances, beautiful view and landscape.Since we have good experience last time, so at this vacation we pick this location even without thinking about other place. And we paid a higher room choice than last time .This time it is still very good, much better than average, but some changes made it not as flawless as previous time. First change is they are no longer provide 24/7 onsite service, and move their office to the 2nd floor of Queen's Market Place.They said something about another company I don't really get. I am so glad I make a call to them before the visit, otherwise we will be in trouble of lock out from the property or cannot find their office.Second, they have a $170ish cleaning fees per visit. When I booked it from Expedia, the fee is not calculated with the room rate, it is hidden in the fine print after booking completed. With such additional cleaning fee, they do a final cleaning before visitor comes in, but no longer provide daily cleaning or towel replenishment.I can see where the fee goes, the room is well cleaned before we arrive, and they does provide enough towel for our 3 days stay, but that is a little bit like Airbnb, not like a resort should do. If a business is running a luxury resort, guests expect the service like a typical resort or hotel should have. Third. (Doesn't bother me a lot, just my thought ) the villa have great layout design and build quality, surrounded by amazing flowers, trees and shrubs. They have marble counter top, beautiful bathroom. Definitely a luxury level of property. But the appliance and furniture doesn't really matches the luxury level of this wonderful building, the furniture pick is not even reach the level of IKEA. If I have a house like this the furniture would be from Ethan Allan, and if I am renting it out it should be JCPanney level. Even Ikea could provide a better stronger furniture. Owner should really invest something on the furnitures and appliances.Overall, it is still very good choice. Large, clean, quiet, beautiful view, gated community, have pool, not too far from the sea. I would give it 90 out of 100 point.It is still way better than another Aston Maui Hill we stayed in Maui. I hope they should do some upgrade to maintains the property in a good shape.I still recommend this place over the Hillton nearby. Especially for family or friends that needs more than one bedrooms.
The location is great!! Short drive to many amazing snorkeling and sandy beaches. Close to many restaurants and shopping. We had a two bedroom "condo" and the space was perfect for our family of 5. The furniture and fixtures were all on the older side, but for the amount of time we were actually in the room it didn't bother us. We were in Hawaii to experience the island not sit in the room. The lanai was beautiful and the grounds were kept well. We wished there would have been water in the ponds that our room over looked, but they were under maintenance. The pool was small but a perfect place to take the kids after dinner for a before bed swim. Parking was perfect! Close to the building. We also like that it was a safe gated community.
The location is amazing but the actual room was not. The room was mismatched. Many different sized blinds, the door did not work and there were ants. When we entered there were notes taped next to the issues. We had to go down to the main office and report the issues. ( office not on property) If the main ten ever crew found issues why weren't they fixed and why did we have to do it? I am not sure. The pool was drained due to a body fluid spill but took over 48 hours to drain? Not sure how long it took to refill and get back working. As I said it was a great location but disappointing. Most pictures shown on their Facebook page didn't look like they were taken on property but in walking distance. There are many options on the island. Not sure I would come back here.
We booked one night at Aston Shores at Waikoloa to fill one gap in our hotels schedule during our stay on Big Island.Overall, we got mixed feelings from our experience there.At first the location: Waikoloa village is the least natural and genuine place you can find on Big Island. Everything in the village is almost perfect... things are so well-maintained to give the (correct) impression of an artificial town, built from scratch in the middle of a lava field.Secondly, the accommodation: the condo (I am not really a supporter of time shares / condos) is placed in a residential block of the above mentioned village. Consistently, everything is very well arranged and maintained, and good facilities (e.g. pool, shopping malls) are available.Nonetheless, we did not really enjoyed our experience in the condo: furniture (basketwork / woven objects) was looking quite old, walls were indiscreetly thin (we could hear every time a neighbor was flushing / walking / whatever...). Price was in line with the average for the area - however we found quite excessive the cleaning fees on top (50$ for a one-night stay).Would not recommend if you are looking for something natural and genuine / close to main activities and attractions, or if you are traveling for a short period.
In our one bedroom room, they provided everything like home but there was no hair dryer! It may be missing.If you plan on cooking at room, it is best option. It was standard view room as we didn't have time to stay in room and enjoy ocean view, so it was fine.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 120 Rooms
- Hot tub
- Fitness centre
- Tennis courts
- Internet access (fee)
- 1 king bed and sofa bed
- Fully equipped kitchen
- Hair dryer
- In-room safe (fee)
- Iron/ironing board
- Internet (fee)
- Lanai with wet bar
Resort Location Map
Aston Shores at WaikoloaKona,United States
- Hotel Contacts
- Extra Info
69-1035 Keana Pl, Waikoloa, Island of Hawaii, HI 96738
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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