Aston Waikoloa Colony Villas
- What's Included
Nice home with pool and location for self catering vacation! 2 pools for the kids, great golf course and spectacular views. Christmas time is a good time to get the family together while still being able to cook. 2 bedroom apartment was good size for the four of us.
We stayed at Waikoloa Colony Villas for 12 days. After looking at other people’s reviews and seeing the pictures they posted, I am sure there are some nice units at this complex. Unfortunately, I think we must have gotten the lemon out of the bunch. We reserved a one bedroom. Upon arrival, we were told we were going to be put in a two bedroom, presumably because all the one bedrooms were taken. Check-in was a breeze. You check in at a different Aston property (Aston Shores). The gal working there was very friendly and did a good job explaining everything. We drove to our unit and were able to find a parking spot right outside the door. I know some other reviewers have complained about not being able to find parking close to their assigned unit, but during our entire stay we were always able to get the same spot right outside the door. The unit we were assigned (#1401) was a two-story with two bedrooms and two bathrooms. The condo included a stove/oven, coffee maker, toaster oven, blender, plates, silverware, refrigerator/freezer, iron/ironing board, extra beach towels, snorkeling equipment, boogie boards, and some golf clubs (with no golf bag?). The first thing we noticed when we walked in was how tired everything looked. The carpet was old and the walls had seen one too many suitcases bumped up against them. The overall cleanliness of the place was fine, but the maid service can only do so much before the owner needs to pony up and repaint and re-carpet the place. There was some furniture in the living room which included a chair and couch (pull-out bed), but the couch was uncomfortable and slanted forward which caused you to roll off if you tried to lay on it. Basically there was no place in the unit to get comfortable and relax with the exception of one chair or the bed. The vertical blinds covering the sliding glass door were mangled and cobbled together, and many of them were of varying lengths. Several of them wouldn’t turn and close (which is an annoying privacy issue for a ground floor door). I understand things on the island are a little more expensive than the mainland, but I have a hard time thinking these would be so expensive to replace that it would be cost prohibitive. The door led out to a small patio with a metal/glass table and four chairs. The chairs were made of metal so they are not comfortable. Only two of them still had cushions on them but these were so torn and tattered they had lost a lot of their cushioning ability. There was also a small balcony upstairs, but since there was no furniture on it, it was pretty much worthless. The upstairs bedroom had a ceiling fan, but no ceiling light. The light was provided by several table lamps on the night stands and dresser. Two of the three lamps were broken and either didn’t have a knob to turn them on, or you had to use two hands to hold the broken lamp together so it didn’t move while turning the knob.There were televisions in the living room and the upstairs bedroom but they were the old tube style. They worked, and we only used them to get the local news and weather reports, but it was just one more thing that led to the overall feeling of the place needing to be updated. To top things off, one night around 1am or 2am, one of the batteries in a smoke detector decided to die. OK, that happens even when we are at home. The problem was that we didn’t happen to bring any spare 9 volt batteries on vacation. We called the 24-hour emergency number they gave us when we checked in, but we just got a recording. We weren’t going to sit around and see if anyone called us back so I got a chair and took the alarm down, and, since they were all hardwired together, this caused the other ones to start beeping to let us know one of them was disconnected. Now I had to take them all down and place them on the counter………….only to have them all start beeping to let us know they were no longer receiving AC power. So, I find myself going out in the wee hours of the morning to take a bunch of beeping smoke alarms out to lock them in our rental car because I couldn’t find any other place to put them so they didn’t keep us awake all night.At 8am the next morning the maintenance guy showed up to replace the battery. After I gave him the smoke alarms (that were very old and yellowed with age), he told me he needed to go get a bunch of new ones to put up. He said he would wait until we left for the day so as not to disturb us while he worked. He was a really nice guy and very friendly.We really liked how big the upstairs bathroom and closet was. The water pressure and temperature in the shower were always good. They also had an in-room safe for use. The grounds keepers do a great job and the exterior areas of the buildings were immaculate. There was a hiking trail through the lava fields called the Kings Trail which was only about 30 yards away from the door of the condo. Wear some decent shoes if you decide to explore the trail since the lava is sharp and will shred shoes with soft rubber soles. Overall we really like the Waikaloa area. We stayed at the Fairway Villas last year and were very happy with it. Our friends stayed at the Hilton and were also pleased. From reading other reviews of the Aston Colony Villas, it sounds like there might be some nice units for rent. Unfortunately, the one we had was not one of them. The Fairway Villas seemed a lot nicer and were less expensive (and still are).It’s unfortunate that Aston isn’t able to implement a set of minimum standards that the condo owners need to meet for them to be able to continue to have Aston manage and rent out their units. Customers aren’t able to interact directly with the owners and have to put their trust in the management company to make sure that the product/service being provided is worth the amount of money being asked. I don’t feel that was the case during our stay. We placed our trust in the Aston brand name and felt like we were let down. As such, in the future I’m not sure I want to roll the dice and gamble on what condition the room will be at an Aston property. The bottom line here was that the employees at the Aston Colony Villas are great. The location and the condition of the grounds were very nice, too. The condition of the particular unit we were put in was definitely not worth the price that we were charged. I understand that each of them has a different owner, and some are more willing to put money into the upkeep of theirs than others are. There are probably some nicer units, but I can’t confirm this. I can only base my review on my own experience, and it wasn’t that impressive. I'm not saying that this was the worst place I've ever stayed at, far from it. I just would have been able to accept it a little easier if what we were charged was more in line with what we received. I’ve stayed in tropical places where there was no air conditioning and I had to sleep under mosquito netting, which was fine because it was in line with what my research of the hotel, and the price I paid, led me to believe I would be getting. With the exception of the alarms going off in the middle of the night, all the other issues are ongoing and would be observable during routine maintenance or inspections.
The value of this place is a big advantage over the expensive small hotel rooms on the Kohala Coast.We had a friendly check-in at the Aston Shores and were impressed with the 1500 square foot two bedroom two bath unit. Aston manages about 19 units in the Colony Villas and they own about 50% of the units in Aston Shores. This location is across the street from the HGVC Bay Club and close to Kings and Queens shopping centers. Our unit was on the Waikoloa Beach golf course. The units come with a fully equipped kitchen, daily maid service and access to two pools and a fitness center. The rooms are nicely furnished and are beautifully decorated, the bountiful flowers and plantings around the site add to the tropical ambiance. The only concerns going forward would be to make sure your unit has an assigned parking space and bring a copy of your confirmation to the check-in office.
We stayed in a two story condo that had everything we needed (except a toaster). Very quiet location overlooking lava fields. The speed bumps on the property were overly large and our little Japanese rental car did not handle them well The pools were a bit of a hike and the barbecues could have been closer and a bit better lit after sunset. But all in all we had a wonderful stay.
Please note that we had booked through outrigger.The stayed in condo 241. The condo was big and well equipped. The pool opposite was great and very much enjoyed. Parking was also very convenient with a reserved spot right in front of the condo. The only minor inconvenience was that the airco broke down during the before last night. We contacted the outrigger reception the next morning and their maintenance people came out. However they were unable to repair the unit (as a spare part was required). So we had to spent the last night in the high 80 despite having everything open to atain max airflow. Although the outrigger management handled the situation efficiently, i felt disturbed by their lack of understanding (the conversations were business efficiënt) for our situation. While they couldn't change the situation, a small gesture (e.g. An icecream bucket to cool off) could have made a world of difference. Other than that, we had a great stay and were pleased with our choice for this property.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 168 Rooms
- 2 pools
- Kids pool
- Fitness centre
- Tennis court
- Wireless Internet
- 1 queen and sofa bed
- internet (fee)
- fully equipped kitchen
- iron/ironing board
- hair dryer
Resort Location Map
Aston Waikoloa Colony VillasKona,United States
- Hotel Contacts
- Extra Info
69-555 Waikoloa Beach Dr, Waikoloa, Island of Hawaii, HI 96738-5709
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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