Castle Halii Kai at Waikoloa
- What's Included
We were told 3 days before arrival that the upgraded condo we were originally assigned was not available due to the owners arriving. So were were moved to another 3 bed 3 bath unit. Upon arrival we discovered that the condos AC unit was not working. Called the office to have it looked at. The original maintenance man came and said he would let the office know that he could not fix it and they would have to call the actual AC repair. He said that the office would call us and let us know what would happen. Thirty minutes later we still had not heard from the office. So my husband and I walked to the office to check on the situation. The original maintenance person had never gone back to the office to alert them. He went home instead. They did call the AC repair place and that guy was a real hero. He was there until 9:00 PM fixing the unit. Plus a drive to and from Kona for parts. This particular unit in building 7 was so so. The view is amazing. Looks out towards the ocean. But the inside could use some tlc. We have previously stayed in this exact unit 3 years ago. The office informed us that the unit had been upgraded since our first stay. But other than new paint it was pretty much the same. The carpets are in need of replacement. The dining table chairs are peeling. And we only had 3 of the four that should have been there. So seating 5 of us for meals inside was a challenge. All of the bathroom doors stuck or didn't stay closed. The bath downstairs had a sink that didn't drain. And the shower curtain was molded. The master bath shower sprays water outside the shower unless you turn on the water from inside the shower with the door closed. Which isnt fun when its cold water to begin with. There was not maid service mid way - as we have had here in the past- so I washed towels and we had to go down to the office to get more dishwasher soap. Not a lot of extra paper towels or toilet paper. The grounds of this resort are beautiful and the pool is very nice. The workout room is nice and views the ocean. The restaurant on site is adequate for drinks and food. The resort is very quiet and peaceful. Nice location for restaurants and groceries. I would say over all that we have like the resort far more in the upgraded condos. I don't feel that we were mistreated but the response of the office was not great and having a unit where there was no air upon arrival was difficult. I am not sure that going forward it would be our first choice.
These are all privately owned condos. We booked a room through our travel agent. We required a room with a minimum of 5 beds. To our horror when we finally got access to our room(Housekeeping needed another 1hr after checkin to finish up) we found it to only 4 beds. (2 doubles) There was no where for my daughter to sleep. There was however folded in a plastic bag at the door an airbed with another plastic bag next to it containing linen.(How where we even meant to blow the airbed up?) We were not camping and i found an airbed quiet the insult for an expensive stay. After a quick call to reception (who was lovely) a solution to our problem was found and we were moved to another room, that had sufficient beds. Our room was very comfortable and large.The kitchen was well appointed. The bathrooms large, but needed a really good clean. The pool area was a nice place to relax although a bit of a hike to get to it. This place is quiet large. Overall this is a nice place. Would i stay here again probably not.
We stayed at Unit 11F for two weeks and found it to be the best choice of many, for many reasons. The resort is quiet, gorgeous and has a dedicated pool, bar, food services and fitness facility overlooking the ocean. 11F has a splendid view over the signature hole of the Beach Course and ocean view. Rate players tee-off (lots of fun there!) and learn from the pros playing the course. 11F is a beautifully decorated 3 bed, 3 bath, 2 story upper level unit with clear water views from both lanai. It has everything you need for an enjoyable stay with internet, free calling throughout the US and Canada, and plenty of TV channels with TVs in all 3 bedrooms and the living room. Beach chairs, umbrellas, snorkel and mask, high chair, noodle, and.kids beach toys. The kitchen is well appointed with spices, cookware, wine glasses etc., great furniture, all like home. It was so comfy I could call it home. We'll be back! Readers should note that every unit is individually owned and other units may not have the same attention to detail. We booked through Waikoloa Vacation Rentals who were super friendly, responsive to requests and even provided coffee for our first day.
We were pleasantly surprised upon our evening arrival. The view off the patio was better than expected and all the furnishing were well appointed and not your your typical "cheap" Hawaii rattan stuff. There is leather furniture in the living room and the bed was very comfortable and this is a must for me. The unit is within walking distance of the pool and restaurant(which is great!) but it is a bit of a hike. This complex is really very nice and quiet. There was quick responses to most of the issues we found to be either broken or dirty by Stacy and her crew. So this is a positive!With our evening arrival we checked to make sure of a coffee grinder and ran to the store for groceries-(whole bean coffee!) Unfortunately when we returned and went to grind our coffee for the morning we found the grinder did not work and we had to run back to the store at 9:30 PM to grind the beans. Doesn't seem like much, but after a very long day it was disappointing. In addition we found that the TV in the bedroom was broken. After all this it was time for a hot bath! However the bathtub had sand and hair in it.There were no cleaning products anywhere to be found. I ended up just using bleach to clean that as well as the kitchen floor which was dirty. (At 10 PM-doing all this)There was no bar soap either-we did not know we needed to provided our own so be aware! We showered with dish detergent!!! We have rented MANY condos in Hawaii and have never encountered this. It seemed strange to me.There is ONLY salt and pepper as far as the kitchen. Oh and some olive oil. I have rented places where there is a least a few seasonings and I have always found this nice.I say all this to say-we would rent this unit again. We spent lovely mornings on the patio and Stacy had quick responses but we had to buy our own Kleenex and bar soap. I will just remember to bring my own next time?Also be aware that your responsibility upon departure is pretty detailed. We had friends that stayed in another unit here and their list was not near as long as ours, as in, for one example, taking garbage out to the area dumpster.If not for these things I would have given 5 stars. Just some better quality control and adding the amenities would improve this unit to near perfection.
Rented a privately owned condo so I can't comment on renting directly from the development. This place is so beautiful and peaceful. The pool and beach club is resort quality and the grounds are so beautifully manicured. Staff is very friendly and are very unobtrusive. We spent many evenings watching the sunset from the beach club. This place is second to none and we can't wait to come back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 192 rooms
- 1 restaurant
- 1 pool
- 1 king bed and 1 double bed or 2 twin beds
- living room
- dining room
- fully equipped kitchen
- coffee maker
- hair dryer
- alarm clock
- iron/ironing board
- maximum # of guests: 6
Resort Location Map
Castle Halii Kai at WaikoloaKona,United States
- Hotel Contacts
- Extra Info
69-1029 Nawahine Pl Waikoloa Beach Resort, Waikoloa, Island of Hawaii, HI 96738-5748
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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