Castle Halii Kai at Waikoloa
- What's Included
This is a very beautiful resort. As you drive through the complex you'll notice well kept exteriors and wonderful landscaping. The pool area overlooks the ocean and has a beautiful design. Overlooking the pool and the ocean is a bar/restaurant with a nice menu. It's a wonderful way to watch sunset. The staff is pleasant and professional. Sapphire, the bartender, was absolutely delightful and a positive ambassador for the resort and Hawaii. The units are privately owned so each one is appointed and furnished differently. We were in 17 B which was comfortable but in need of a update. It was billed as a garden view. Unfortunately the lanai overlooked the street. The master suite was large with lots of closets. The guest suite was nice. The units come with a full kitchen plus a washer and dryer. The main area included a living room, dining room plus lanai. The front office team was helpful, responsive and very nice. Areas that could use improvement include providing a better map of the complex that actually shows where each unit is including the unit number. When arriving for the first time, it is difficult during the day to find a particular unit and nearly impossible at night. The bathrooms do not have grab bars in the walk-in shower nor for the tub/tile combination. They do provide a shower stool upon request. There are second story units and no elevators. We enjoyed our stay so much we will return later this year.
Fend for yourself, over $500 a day... 2 rolls of toilet paper for 3 weeks, 1 kitchen garbage bag, master tub so gross ( filled with a years worth of human hair) I almost puked, cigarette burns in the carpet, broken blinds and can't open the bedroom window. Burnt out lights in 3 rooms, left us without a broom and striped the cupboards bare of any laundry, dish soap or pantry and fridge items left from other guest! 5th time renting a unit in Hawaii and all of us in the condo are extremely disappointed! 2 stars only for the location, pool area and bar/ restaurant staff!
Just came back from a one week stay in unit 8G. We were fortunate to have an ocean view across the golf course. Got to see the whales splashing from our lanai. Our unit was beautifully furnished and had everything we needed during our stay--made breakfast & lunch most days. The Ocean Club (pool & restaurant) was a short walk--even better views of the whales, family friendly pool, good food at the restaurant. You definitely need a car--short drive to a variety of beaches, shopping, & restaurants. Kohala Coast Properties was great to deal with in making our plans.
We stayed in unit 20D and found it to be very comfortable with everything we needed for our stay in the area. A fair walk from there up to the pool and bar (expensive but drinks are decent size). The pool is a great location for watching the sun set. Reception was friendly and efficient, although as noted in other reviews be sure to call and get the access codes if you are arriving later than 8pm. (Fortunately, we arrived just before 8).
It all started the day before we were to leave home. I called the resort to get our info for the entry gate and the key or code for the condo as were would be arriving after the office was closed. I was told our reservation had been cancelled. I was informed that they had overbooked and were looking for a room for us. We had booked a 3 bedroom and they could put us in a 2 bedroom, I said that would be fine as long as they reimbursed us the difference. They said no problem. We arrived to find our condo not as specified on the website. The unit was to have a BBQ, in room safe, ironing board, laundry soap, and housekeeping. The room was a 2 bedroom that would accommodate 4 people. We had 2 chairs on the Lanai and no BBQ.We complained to the office and they told us we must have been looking at an old website. This was a bare bones condo with no condiments, no beach towels, toys or coolers. The office did give us beach towels and 3 boxes of laundry soap. We did have a king size bed but it was like sleeping on the floor, it was a futon on a piece of plywood.I have not yet received a reimbursement for the room difference and was told the day we checked out that once she talked to her manager she was sure we would get it. The good things about the place, it was clean and the ground were very nice. Pool was small and unable to do laps. I find if there is no beach near that a pool is always nice to swim in.Over priced for what you got.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 192 rooms
- 1 restaurant
- 1 pool
- 1 king bed and 1 double bed or 2 twin beds
- living room
- dining room
- fully equipped kitchen
- coffee maker
- hair dryer
- alarm clock
- iron/ironing board
- maximum # of guests: 6
Resort Location Map
Castle Halii Kai at WaikoloaKona,United States
- Hotel Contacts
- Extra Info
69-1029 Nawahine Pl Waikoloa Beach Resort, Waikoloa, Island of Hawaii, HI 96738-5748
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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