Fairmont Orchid Hawaii
- What's Included
This is our second stay at the Fairmont Orchid, and we loved every minute of it. The staff is courteous, helpful, and sincerely worked to make our stay magical. The lagoon is great for swimming and snorkeling, and there is a great variety of outdoor activities. The restaurants are some of the best on the Big Island. Brown's Canoe House is a special treat - what a great place to be when the sun goes down, the torches are lit and the 4 directions honored by the blowing of a conch shell. We got sports massages by the ocean that were beyond amazing. We can't recommend the Fairmont Orchid highly enough.
We booked a 4 night stay at the Orchid for early June. Our plan is 4 days on the Big Island, then a stay at Fairmont Kea Lani on Maui. We booked the trip in January 2017, about 5 months in advance. Less than 3 weeks before we were to leave, I was contacted and told the hotel is now overbooked for the last night of our stay at the Orchid and they would move us to another property. I explained that it would be highly inconvenient to check into a new property for one night only. I offered to change our plans such that we departed the Big Island one night early, if they could confirm an extra night at their sister property in Maui. I was told a supervisor would call me within a few hours. Two days later, no return call. I've cancelled the reservation and found another property. Beware, this property does not honor reservations and their lack of attention to customer service is appalling.
The last time we stayed at the Fairmont Orchid was in May of 2013. We loved it then and thought it was amazing. We went back for 5 days in April of 2017 and the Fairmont exceeded all of our expectations. It was even better this time around!We were traveling with another couple on this trip. It was their first time to Hawaii, and we wanted it to be special for them. It was also special birthday for my husband. I had contacted the concierge ahead of our trip to make dinner reservations for the night of his birthday and arrange a cake for him. We had an early flight the morning we arrived and arrived at the Fairmont at around 8:30 am. We had booked partial ocean view rooms. Upon check in, we were told we could get into rooms right away or we could wait for some rooms to be cleaned. The rooms they were cleaning had better views. We had flown overnight from the east coast but chose to wait. We had put some bathing suits and clothes in our carry on baggage so we changed our clothes, left our bags with bell services and grabbed some breakfast and sat by the pool. We were happy we waited. Our rooms were in the South Tower on the 3rd floor and had amazing views of the ocean and the pool. Just beautiful. Sunset on the balcony with a glass of wine was heavenly. The balconies are HUGE for a hotel - we had a full sized round table with chairs and a lounge chair. The rooms were very spacious too. The double sinks and separate tub and shower in the bathroom made getting dressed and ready to go super easy.As stated above, it was a special birthday for my husband, and from the time we checked in until we left, he was consistently greeted with an Aloha and happy birthday. I had arranged with the concierge before we left for dinner at Browns and had pre-ordered a cake. The meal was delicious and they reserved a table for 4 right at the water's edge. It was our friends first time in Hawaii and first time staying at a Fairmont property. They loved every minute of it and we are already trying to decide when we are returning. The Fairmont did a great job of making sure we our rooms were close to each other too. Everyone we dealt with from the concierge, to the front desk, housekeeping, staff at the restaurants, poolside, etc. was just so incredibly helpful and polite. We cannot wait to return!!!!
We stayed at the resort for 3 nights. Very nice rooms, beautiful gardens, beaches and pool area. Helpful staff with a great can do attitude and service with a smile. We very much enjoyed out stay at the Fairmont.
From the moment we pulled up to the valet, the service was amazing. We were greeted warmly by the valets and bellhop who gave us some great information on the area while taking our luggage up to our room (thanks Dave!) Chriseth at the front desk was amazing and took the time to get to know me and my partner. We felt like she really cared about why we were there and how to make our stay as special as possible. She also sent a honeymoon amenity up to our room which delighted my wife. The staff in the restaurants on location are another asset to the property. Iokua at Brown's restaurant really helped turn our vacation into an unforgettable experience. His service was timely, professional, and most importantly friendly. His caring attitude combined with the wonderful views and lovely music at Brown's made dinners there spectacular. Another amazing staff member is Cherie (Cherry Pie), one of the kitchen staff at The Orchid Court. She is super friendly and approachable and even got me to try a wheat grass shot! She made some great recommendations on what food to try at the Easter Brunch Buffet.Lastly, the new texting service is extremely helpful. The employees answered my questions quickly and thoroughly (thank you Maria and Manny). Special recognition to Kristen who helped me call around the hotel to find all these names, even after I was no longer a guest at the hotel.Fairmont definitely lived up to it's brand promise; this trip has been forever etched into the minds of my wife and I as one of the greatest experiences we've ever had. I hope someone is able to pass this message on to all the wonderful staff at the Fairmont Orchid!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 540 Rooms
- 5 restaurants, including Buffet & BBQ/Grill
- 3 bars
- 2 lava enhanced hot tubs
- Fitness centre
- 10 Tennis courts
- Beauty salon
- Gift shop
- Business centre
- Car rental desk
- Parking (fee)
- Room service
- Laundry services
- Scenic jogging and walking trails
- Luau available twice weekly
- Complimentary flower Lei on arrival
- Internet (fee)
- ATM cash machine on site
- 2 queen-size beds or 1 king-size bed
- Full bathroom
- Telephone with voice mail
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- Safe (fee)
- Internet access (high-speed Internet available at USD$14.95 per day; subject to change)
- Bathrobe for use during stay
- Luxurious personal care amenities in bathroom
- Complimentary local newspaper
- Lounge chairs and table
- Max Occupancy: 4
For the Kids - Mini-club for children ages 5 to 12 available for a fee. Operates from 9:00 a.m. to 4:00 p.m., Monday to Sunday. Mini-clubs include Cave explorations, Hawaiian games/weaving, eel and fish feeding tour, sand castle building, volcano building, tide pool explorations, Lei making, gecko hunt/petroglyph hike and many more activities!
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Fairmont Orchid HawaiiKona,United States
- Hotel Contacts
- Extra Info
1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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