Fairmont Orchid Hawaii
- What's Included
We did not stay here but toured the property and did indulge in a very expensive massage at the spa. It is very luxurious overall and the spa staff were terrific. We had our massages (180 min) at the waterfalls. The masseurs were very skilled and professional. We had had a very active day with muscles needing recovery and each of our masseurs know how to address the specifics. Nice hot towel and oil touches but definitely the most expensive massages we have ever had.
Location is about 30minute from Kona airport. Hotel rooms comprise 2 building blocks which looks old and dirty. Nice swimming pool and small hot tub, plus tennis courts on site. Hotel situated on a lovely huge piece of property on the beach front in the Mauna Lani area.Check-in was handled efficiently. However had difficult connecting to hotel's WIFI from my IPAD. The Front Office was not helpful.The concierge, Dallas, provided excellent service on where to go and the restaurants available in the vicinity.Destin, the waiter in Otchid Court where breakfast was served, was efficient and helpful.Some of the waitresses appear polite, but are impatient, pushy and thus awful.Most bell-boys are polite, but encountered one who was arrogant and another who argues that the umbrella provided by the hotel is okay even though I pointed out that one of the umbrella tip is loose and thus the umbrella could not open properly.Generally it appears that the hotel is poorly managed resulting in inconsistent service and many unpleasant experiences. Have not experienced such poor service in other major 5 star hotels and resorts.Breakfast was good with a variety of fresh fruit and juices, but not a good selection of hot food.Room was pretty good and housekeeping service was average.
I loved the intimate feel of the Fairmont Orchid. First of all, the service from the minute you arrive is terrific. The staff realizes how happy you are to be there after a long flight and even though they do this everyday, they make your stay special for you. Every staff member you encounter greets you with a pleasant "aloha" even though they probably do it a hundred times a day. The property itself is not a huge resort so you don't have to do a lot of walking to get where you are going. The pool area is lovely. They even have games like horse shoes and corn hole on the lawn so you feel like you are in someone's big back yard. The pool staff was super helpful even moving extra chairs around our friends' cabana so we could spend time with them. They even walk around every once in a while with extra squirts of sunscreen. You can snorkel right off their beach in a small lagoon and even out into the ocean. The water was fairly calm for the Pacific. There's a golf course right next door and a walking trail along the coast with an occasional sea turtle sunning itself. We ate at most of the restaurants and the food was really good. The breakfast buffet had soooooo many options. You will not be disappointed. The Spa was very nice and the outdoor treatment areas are an extra special option. The location is great. About 30 minutes from the airport.
During our stay at the Fairmont Orchid, we did a 45 minute complimentary photoshoot with Pacific Dream Photography (there was no pressure to buy the photographs)! Caitlyn was our photographer. She was creative and very professional during the shoot both listening to what we wanted and also offering helpful suggestions. When it came time to review the photographs, Michelle showed the same professionalism and was extremely helpful to us as we selected our photographs. Having the photographs as a keepsake of our vacation, turned out to be one of the many highlights of our trip. The property was very well maintained and everyone at the resort was super welcoming.
What a location; but Fairmont has got sloppy... from check in to check out, high quality service seems to have disappeared.. like bags not showing up from baggage team, lack of greetings and smiles from staff, not being offered food or drink on the beach or at the pool, very few Alohas.. generally poor over priced food ( not that anyone asked, "how's your meal", or "how was your stay") it felt like staff were unhappy, which reflects on how management must make them feel...What a shame that Fairmont is not upholding the standards it was once famed for...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 540 Rooms
- 5 restaurants, including Buffet & BBQ/Grill
- 3 bars
- 2 lava enhanced hot tubs
- Fitness centre
- 10 Tennis courts
- Beauty salon
- Gift shop
- Business centre
- Car rental desk
- Parking (fee)
- Room service
- Laundry services
- Scenic jogging and walking trails
- Luau available twice weekly
- Complimentary flower Lei on arrival
- Internet (fee)
- ATM cash machine on site
- 2 queen-size beds or 1 king-size bed
- Full bathroom
- Telephone with voice mail
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- Safe (fee)
- Internet access (high-speed Internet available at USD$14.95 per day; subject to change)
- Bathrobe for use during stay
- Luxurious personal care amenities in bathroom
- Complimentary local newspaper
- Lounge chairs and table
- Max Occupancy: 4
For the Kids - Mini-club for children ages 5 to 12 available for a fee. Operates from 9:00 a.m. to 4:00 p.m., Monday to Sunday. Mini-clubs include Cave explorations, Hawaiian games/weaving, eel and fish feeding tour, sand castle building, volcano building, tide pool explorations, Lei making, gecko hunt/petroglyph hike and many more activities!
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Fairmont Orchid HawaiiKona,United States
- Hotel Contacts
- Extra Info
1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.