Fairmont Orchid Hawaii
- What's Included
Tips below, but know that the pictures on their website don't do this hotel justice. It's one of the best resorts we've ever seen, and is stiff competition to one of our favorites, the Grand Hyatt on Kauai.The grounds are gorgeous. There's a decent sized beach that was never crowded, and great for swimming. In the morning, we saw yoga classes on paddle boards at the beach. At night, turtles along the beach. There are beautiful views of the ocean as you walk in to the front desk. Everything is bathed in marble, travertine and slate.As you drive from the airport, it will seem like you've landed on Mars, with massive fields of lava rock with zero vegetation, but rest assured, you're in Hawaii.We recommend getting an SUV, hear that again, an SUV, to travel the island. Our trip to Hilo through the mountains was fantastic. Two hours and we were watching the volcano blow red hot flames, on the wet side of the island, where they get over 120 inches of rain a year. (The dry side, where this resort is located, gets about 14 inches of rain a year). We also made a day trip to a remote beach on the Kona side that required us to drive through an incredibly rocky field of volcanic rock.The hotel is shaped like a U with the two legs touching the ocean, and the beach is also curved, so just about every room on the inside has a great ocean view. There are only 6 floors. The main floor is the third floor. Views are great floors 3-6, but honestly, the difference between the three floors view-wise is minimal. (We had two rooms, one on 3, and another on 4).We paid for the Gold package, which puts you in a separate wing, and usually on a separate floor where the rooms are bigger and more nicely furnished.Valet parking was included, but not sure if that's the case for all rooms. Huge plus.The Gold wing had a separate check in, which was very helpful, and you had access to the lounge which served a really decent (and super quiet) breakfast, as well as snacks throughout the day and evening. If you go Gold, skip the breakfast in the main part of the hotel, and eat in the peace and quiet of the lounge. They serve good eggs, you just can't get an omelette.We opted to purchase an upgrade to a suite, but the suites are not on the Gold floor, so the rooms were "regular."Even so, our mouths hit the floor when we walked in. About 1100-1500 square feet, including TWO large balconies that both came with two pool chaises. See pictures below. Two bathrooms - a half bath near the living room, and a bigger bath with two showers, and two sets of large closest. And best of all, incredible front facing views of the ocean just 50 steps away.Service: excellent. You call for a Bellman and you don't have to wait an hour. Concierge was also very helpful. The Gold desk people, incredible. We were celebrating our 7th wedding anniversary, and between the hotel and our travel agent, we couldn't have been made to feel more special. The hotel also runs a shuttle that takes you up to the shopping district nearby. (There's a good grocery store there). We kept forgetting to give the valet guys the keys to our keyless entry car, and without complaint they marched across the hotel to our room to get them, with smiles on their faces. I stay in a zillion hotels, as I travel for work, and this staff is first-rate.PROS: -Great service and wonderful, hardworking people-Incredible grounds-Nice large rooms all around-Very nice swimmable beach-Large number of beach cabanas for rent-Gold floor and service-Free Valet and Internet (at least with our package) CONS: (there weren't many)-No adult-only pool (this was a bummer, and perhaps our biggest criticism. The Fairmont in Maui has a great adult pool, in contrast)-Cabana rental perks (also at the Maui Fairmont, Cabana rentals that cost 150-250 came with a fruit plate, special snacks delivered throughout the day, and most importantly, a iced cooler of beer and soft drinks that was always refilled when empty). If the hotel is reading this, please note: -Service- at the Cabanas was -incredible-. Great manager, think his name is Roger. Our cabana game is strong, and he took the time to walk us around to each Cabana (or Halle, as they call the big ones here) that we considered.TIPS:-Go Gold-One of the restaurants has all you can eat sushi for 55 dollars. Their sushi is really good, go there hungry.-Make reservations for dinner even if you're eating on propertyWe check out Sunday, and will probably come back to the Big Island just because of this resort.
Primarily for a business conference, the facilities were excellent, just a shame that the conference facilities did not take advantage of the beautiful surroundings, i.e. views onto the gardens and/or spectacular ocean vistas. The week was spent in windowless rooms which didn't really facilitate to the best anyones creative aspirations. This aside the hotel is clean, the rooms where standard layout but service daily by very friendly staff. Views from the rooms were excellent, beds comfortable but possibly a little too soft but this is personal preference. Dining experiences were excellent having eaten at the breakfast buffet, Browns Beach House, Norio's Japanese, Hale Kai Restaurant; Browns Deli, Luana Lounge and a enjoying an entertaining Luau on the first night. The beach was excellent in that it provided for a sheltered area for access to the ocean with easy access to deeper water. My only suggestion here is to provide access to stand up paddle boards before 8am. Only providing access after 8am was restrictive.External activities, I climbed Muana Kea for one of the most spectacular sunrises I've experienced anywhere in the world. I snorkelled with the Manta Rays, very memorable. Would I go back? Yes, I'm sure I will at some stage.
This property is nothing short of amazing---clean and well-kept with a nice-sized pool and a beach 'cove' with calm waters. You are able to rent snorkel equipment, kayaks, and paddleboards to use in the beach area. They do not put the umbrellas up when it is windy (every day that we were there) so there is not much shade at the pool or beach unless you rent a cabana.We had a suite, with a full bathroom and a powder room, double closets, and two balconies. The bed was the most comfortable bed I have ever slept in. The staff could not be more polite or helpful, with an 'Aloha' from everyone. Great hotel gym, and there is a golf course on site, which is a 5 minute shuttle ride. If you want to indulge in a massage, choose to do it oceanside, which is extremely relaxing. We enjoyed the breakfast buffet, which has almost everything you can think of. For dinner, try Brown's, which is right on the property. Go before sunset and you can watch the sun sink into the ocean.
The hotel, service, food, entire experience absolutely worth returning for more relaxation. My only downfall is (NO) music of any kind while enjoying the pool. Hawaiian music anything would've been enjoyable to unwind and listen to some great music. Also we arrived at 1:30 and had to wait until 4pm to receive our garden view room, felt a bit cheated on that because (Gold Level) seem to get rooms left and right. I personally didn't want to spend extra for a level up to have my room sooner. It does clearly read check in time starts at 4, I'm a world traveler I understand the chances of not getting room a bit earlier. I asked concierge if the hotel was sold out he said from his understanding not at this time, this is my first experience not allowed in my room before 4pm.. no biggie...Customer service with a smile just about every time. You should absolutely take a day to enjoy the spa without windows.
19. No fresh strawberries at pool bar for muddling.20. After 3 days and 2 nights and about $1,000 spent and over 20 service failures they offer a whopping $70 or so back. No voucher for any Fairmont. No offer for free night at their hotel. $70. I would've paid another $700 to have avoided all their nonsense and failures! SMH
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 540 Rooms
- 5 restaurants, including Buffet & BBQ/Grill
- 3 bars
- 2 lava enhanced hot tubs
- Fitness centre
- 10 Tennis courts
- Beauty salon
- Gift shop
- Business centre
- Car rental desk
- Parking (fee)
- Room service
- Laundry services
- Scenic jogging and walking trails
- Luau available twice weekly
- Complimentary flower Lei on arrival
- Internet (fee)
- ATM cash machine on site
- 2 queen-size beds or 1 king-size bed
- Full bathroom
- Telephone with voice mail
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- Safe (fee)
- Internet access (high-speed Internet available at USD$14.95 per day; subject to change)
- Bathrobe for use during stay
- Luxurious personal care amenities in bathroom
- Complimentary local newspaper
- Lounge chairs and table
- Max Occupancy: 4
For the Kids - Mini-club for children ages 5 to 12 available for a fee. Operates from 9:00 a.m. to 4:00 p.m., Monday to Sunday. Mini-clubs include Cave explorations, Hawaiian games/weaving, eel and fish feeding tour, sand castle building, volcano building, tide pool explorations, Lei making, gecko hunt/petroglyph hike and many more activities!
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Fairmont Orchid HawaiiKona,United States
- Hotel Contacts
- Extra Info
1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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