Fairmont Orchid Hawaii
- What's Included
We travelled with children aged 7 and 4. This was an ideal hotel for us. Beautiful grounds, great pool, sea lagoon for the children to safely swim. We snorkelled off the beach and saw many turtles and other fish. The walks either side to the Mauna Lani and beyond or the Petraglyph Park are well worth doing. Staff were great. The hotel is well located for driving to other attractions. We especially liked Hapuna Beach, Waipio Valley and 49 Black Sand Beach. The food in Brown's was outstanding, as is the atmosphere - Norio's was disappointing. All restaurant staff were flexible in options for our children. Would definitely return
It was a nice resort built on land of lavas. The landscaping was lush and pleasant. There was a small lagoon where kids can spent days just to do snorkeling and water playing. I received email for flight information and arrival time. But when we arrived at the hotel. First, there seemed that nobody cared to greet us or simply asked whether we would like to check in or need help with the luggages. When I tried to check in, I was informed that the room was not ready yet. I laughed and asked whether the purpose of the email for check in anyway. When we returned after three hours at 3:30pm, I was still told that the room was not ready. After two nights, we had to check out the normal room and check into the gold room we were paying, the guest services we received were at the different level, which we appreciated. I guess that the trick was always to book free night following the paid nights. Anyway, overall we loved our stay here.
Never been to Hawaii before, here at the Fairmont Orchid we spent 5 days, staff are very pleasant and always greet you when passing, I do not know prices because the trip was an incentive, I do know prices for drinks are expensive and not very strong, also things close pretty early, they have a shuttle service we will be using today to go to Kona and we will be eating at a restaurant called Manta tonight, let you know how that turns out later, I would stay again if this trip was made available, the luau we attended last night was fantastic, a must see when you visit the island if not offered here.
Attended a conference here and it was a great experience overall. The service and events were well organised and hotel management is very good. Some of the rooms are far and there is plenty of walking to get from one side of the hotel to the other. That said, the venue is beautiful and lots of gardens to explore. I really liked the room as it was spacious and super clean. The daily turndown ensure it was also well maintained throughout the stay.
We booked our flight & hotel through American Airlines' Vacations program. Our flight was delayed several hours & we arrived with our teen daughter at the Fairmont Orchid around 11 p.m. (2 a.m. Los Angeles time from where we were traveling). We had paid for a partial ocean view room with 2 queen beds but were given a garden view room with 1 king (for 3 people). When my husband explained to the front desk clerk that we had paid more for a partial ocean view, double queen room she said that's not what their system showed & no double queen rooms were available. She also said just because you reserved a double queen room there was no guarantee you would get one. My husband persisted & the clerk asked to see his email reservation confirmation. After reviewing our reservation confirmation & confirming we had paid for a partial ocean view double queen room, she asked us to forward the email to her & without a word, disappeared behind a closed door for more than 5 minutes (did I mention it was 2 a.m. our time?) When she finally reappeared she told us AA messed up our reservation, no double queen rooms were available & we would have to work it out with AA in the morning. She would ask for a roll away bed to be sent to our room. She was extremely unhelpful & unsympathetic. As we were exhausted & hungry we resolved to address the problem the next day & get something to eat. The desk clerk told us Luana Lounge served food until midnight. But when we sat down to order, the waitress told us the kitchen had just closed (11:20 p.m.) & the only food available was through room service. The following morning, after hours on the phone with AA & after AA liaised with Fairmont Orchid on our behalf, it was determined that it was actually Fairmont Orchid who had messed up our room reservation. AA were amazing & worked very hard to correct the situation. We never received an apology from the Fairmont Orchid or any communication from them whatsoever about their mix-up. Not even an offer to move our bags to our new room. Disappointing.I've also never had such terrible food at a resort before. Aside from the eye-watering expensive breakfast at Orchid Court, every other meal we had on site was sub par & in some cases inedible. If you order a breakfast burrito from Brown's Deli you should know that it will be deep fried & might give you a stomachache & diarrhea. And their mochas were so sickeningly sweet I took one sip & threw out my entire cup. The Poke Bowl at the Luana Lounge was flavorless & the tuna looked to be the cast-off cuttings from Norio's Steakhouse & Sushi restaurant.We did really enjoy the man-made beach where we could literally plop in the water & snorkel with hawksbill turtles & tropical fish. This in our opinion was their very best feature. Umbrellas or some other shade at the beach would be an added plus. The pool was adequate but underwhelming. They should consider installing a water slide or a lap pool. The jacuzzi was wonderfully hot but hidden & difficult to find. The beds & linens were very comfortable & the bathrooms were spacious. Although they recently renovated the hotel, the plumbing seems to have been overlooked. The toilets in both our rooms did not work properly & the toilet in our 2nd room actually broke (though maintenance promptly came & fixed it). The showers also had slow drains so if you like showering with water nearly up to your ankles this is the place for you. The gym is spacious but many of the machines were broken (3 out of 5 treadmills).The hotel is lovely, is in a terrific location with a great little snorkel beach. But their food & their customer service need serious attention.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 540 Rooms
- 5 restaurants, including Buffet & BBQ/Grill
- 3 bars
- 2 lava enhanced hot tubs
- Fitness centre
- 10 Tennis courts
- Beauty salon
- Gift shop
- Business centre
- Car rental desk
- Parking (fee)
- Room service
- Laundry services
- Scenic jogging and walking trails
- Luau available twice weekly
- Complimentary flower Lei on arrival
- Internet (fee)
- ATM cash machine on site
- 2 queen-size beds or 1 king-size bed
- Full bathroom
- Telephone with voice mail
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- Safe (fee)
- Internet access (high-speed Internet available at USD$14.95 per day; subject to change)
- Bathrobe for use during stay
- Luxurious personal care amenities in bathroom
- Complimentary local newspaper
- Lounge chairs and table
- Max Occupancy: 4
For the Kids - Mini-club for children ages 5 to 12 available for a fee. Operates from 9:00 a.m. to 4:00 p.m., Monday to Sunday. Mini-clubs include Cave explorations, Hawaiian games/weaving, eel and fish feeding tour, sand castle building, volcano building, tide pool explorations, Lei making, gecko hunt/petroglyph hike and many more activities!
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Fairmont Orchid HawaiiKona,United States
- Hotel Contacts
- Extra Info
1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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