Hilton Waikoloa Village
- What's Included
This is a lovely vacation resort. It is thoughtfully put together with something for everyone. My husband had flashbacks to Disney World with the water taxi and tram transportation availability. Walking under a waterfall on the way to the dolphins was just more of the magic. We sat and had refreshments as we watched the dolphins perform. Families could sign up to actually get into the water and play with the dolphins. We did not stay in the hotel but rather in one of the Hilton vacation properties, King's Land, which has a shuttle to and from the main resort and the two shopping centers on the resort grounds. I definitely recommend it.
I'll be honest, with the prices being what they are for this place, I was expecting more from the hotel management. The grounds are beautiful. A lot goes into the upkeep and maintenance of the beautiful landscaping, the lagoon, the dolphin habitat and the world class art collection. But don't expect much with regards to front desk service or the quality of the rooms themselves.If you require confirmed connecting rooms, as we did with 3 kids in our family, be prepared to pay $50 extra each night. Oddly, it is billed as $25 to each room, each night.Boats were not running when we arrived for our 3 night stay and were out of service until mid-afternoon on our 2nd day. When the boat service was running - there was only one boat in service. Be prepared for a very LONG wait if you want to ride the boat. Also, in the evening hours, you may not be able to board if the boat is at capacity. Being that the boats are one of the big highlights of this resort, I find it very odd that 1) the boats were not in service for at least a 24 hour period and 2) that there was only 1 boat in service.If you want to get from one end of the gigantic resort to the other your other two options are to take the monorail or walk. The monorail is a cute novelty. But it is also abominably sloooow. There are usually two monorails that are in service and they cross paths on double tracks near the Japanese restaurant. Occasionally you will have to wait on your monorail here for the other train to approach and pass before you can continue forward. At each end of the resort is the "end of the line" where the monorail stops for a good 15 minutes before going back the way it came. We found that it was faster to walk anywhere than to wait for the monorail and ride it. Not really the most relaxing thing to gird yourself for a hike anytime you leave your room but it is a great opportunity to really get a good look at the art collection.We were situated in the Ocean Tower which is the lowest class of rooms here at the resort. One of my complaints about the Ocean Tower is the walkways outside the rooms. They are tiled or patterned in tiny square grid shapes. It looks nice I guess but it's incredibly noisy with wheels such as wheeled luggage and the housekeeping carts. I noticed that this hotel accommodates airline crew. Maybe its their arrival or departure that I hear with the ka-thunka-thunka sound of their luggage wheels at 2am. I wish the hotel would either smooth those out or invest in thicker, sound dampening doors. It really is incredibly loud. We could hear someone coming from the time they exited the elevator until they get 5 rooms away. We were in the 1st available room closest to the elevators but there is a buffer room used by the housekeeping staff so location wise we were not directly next to the elevator bank.My other issue with the resort administration (and maybe this is the same at all Hiltons which would be ridiculous as well) is that the 1 ply quality of the toilet paper is abysmal! It's really sad when the public restrooms at airports and public parks have better quality of TP than the $300 per night room at your high end resort. If I had known what I was in for, I would have stopped at a drug store somewhere and picked up a small pack. If TP quality matters to you - pick up your own preferred brand before you check in.The rooms were otherwise rather spacious with high quality linens though the furnishings were getting quite dated and towel quality was hit or miss. The hotel has an odd paranoia about pool towel theft as well. Some of the rest of our party had been given "towel pass" cards in their check in packet. We were not. They had to turn in their towel pass to the towel desk in order to get pool towels, then return the towels to get their pass back. In the Ocean Tower, there is no manned towel desk. Instead, they have a towel vending machine where you have to insert your room key to be able to open the door and take towels out. There is a generic towel return bin next to the vending machine. As far as I can tell, they can't track that you've returned all of the towels that you took out anyway. I have no idea what the purpose of all of this complicated towel system is than to act as a deterrent to those would might otherwise be tempted to take the towels home. Rest assured, Hilton Waikoloa, at this point most of your towels are thin, scratchy and feel like they've been made of recycled cardboard. Very few people would succumb to the temptation to take these "gems" home.A few of the major draws to this resort are the large swimming pool systems, live dolphins and the swimming lagoon. You can come and watch the dolphins at anytime and there is a free education center to learn more. The hotel also offers up close and personal dolphin encounters for an extra fee.The swimming lagoon is a semi enclosed natural-ish environment with ocean access for the sea life. You can rent kayaks, stand up paddle boards, paddle boats, water bikes and other water equipment. Cost is $33 for a half hour rental or you can get a full hour rental for less than the cost of two half hour rentals. If you plan ahead, purchase your own floaties or snorkel gear for anytime use. Keep an eye out for sea turtles in the lagoon! There are a handful of different sizes. Take amazing pics and videos with an underwater digital camera or try one of those water proof pouches for your cell phone cam.There are two major swimming pool systems at the resort, each on opposite ends of the resort and the salt water lagoon is in the middle of the resort. The pool next to the Ocean Tower is smaller, has 3 smaller slides and a short lazy river style layout. It's a bit quieter here with less pool patrons. These pools are good for elementary aged kids.On the opposite side of the resort is the giant pool with a longer twisty slide as well as the zero entry sand bottom wading pool for toddlers. When we were at the resort, it was overcast with temps in the low 70s. It was too cold for me to be in the water but my kids enjoyed themselves.One major thing to note is that there is NO natural sand beach front at this resort. It is very rocky. You can lay out in one of the resort hammocks or on a lounger at the salt water lagoon or at one of the pools but there is no beach.Food options are rather limited in the Resort and you will need transportation to get to the outside mall area or farther out if you're looking for more dining options. The entire area is a resort area however so if you're looking for budget options, you're pretty much out of luck. One of my favorite lunch or snack tips is the burger bar next to the dolphin lagoon. The food here was tasty and portions were large. You can grab an outdoor umbrella table or sit under the covered patio. If you're lucky, you can grab a table within view of the dolphin lagoon or order your food to go and sit out on the comfortable grassy knoll to watch them.The ice cream stand next to the burger bar is a nice treat on hot days. Portion sizes are decent though cost is to be expectedly on the high end. Though pints are offered on the menu, they no longer serve it so you can't try to go for cost savings by splitting a larger portion. You can order a double scoop in a cup and ask for the cone to be put on top and then split the scoops out yourself.Overall, I have very mixed feelings about the resort. I have great memories of coming here as a kid with my extended family but those were the days back when multiple boats were running and it was a fun and carefree experience just top hop in and take a ride around. And if you missed your boat, another would be pulling up in 5 minutes. The cost is very high and while the larger resort grounds and amenities are world class and one of a kind - the hotel rooms themselves leave much to be desired. I think the hotel admin know that they have a captive audience and they don't have to keep up with the service and quality standards to 100% as other Hilton properties may have to.
We thoroughly enjoyed the entire resort and felt that we became very familiar with it from one end to the other. Great resort for every personal situation from business conventions to family vacations. We found ourselves being a tour guide of sorts for those that had just arrived at the hotel.
I have had the Good Fortune to stay at this Beautiful Resort twice.. each time for 10 days or so. Except for a few of the popular island must-see's, you never have to leave. Mike, Nick and Jessica @ the HHonors desk.. made everything happen, and my expectations have always been exceeded. Thanks to Jessie and countless others.
I know that this is an expensive resort, but it was the best resort that I have been to. The grounds are fantastic. Lots of swimming pools and they cater for differently abled persons as well (mechanical chairs available at some of the pools). Great for kids - lots of activities. Shopping and less expensive food is available a short shuttle ride away. But a fabulous sunset dinner can be had at the KPC Restaurant as well. Great sunsets.... Helicopter tours of the island are available just outside of the main entrance / road taking you to the resort. Lava tubes and the lava club is also located close by. It was my first visit to the island and I totally enjoyed it. I am happy I stayed at the Hilton Waikoloa Village and I look forward to staying there again some time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1240 Rooms
- 9 Restaurants
- 9 Bars
- 3 pools, 176-foot twisting waterslide
- Hot tubs
- Four-acre swimming and snorkeling lagoon
- 2 golf courses
- 18-hole putting course
- Spa (fee)
- Fitness centre (fee)
- Sports club (fee)
- Tennis courts
- Dolphin Quest Learning Lagoon (fee)
- Live entertainment (Legends of the Pacific Dinner Show)
- Art gallery
- Laundry facilities
- Wireless Internet (fee)
- Business centre
- 2 double beds or 1 king-size bed
- Bathroom, shower only
- Cable TV
- Hair dryer
- Clock radio
- Mini-bar and mini-fridge
- Coffee maker
- Internet access (fee)
- Walk-in closets
- LodgeNet Movies
- Max Occupancy: 4
For the Kids - Kids Club.
Resort Location Map
Hilton Waikoloa VillageKona,United States
- Hotel Contacts
- Extra Info
69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5799
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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