Hilton Waikoloa Village
- What's Included
This hotel is under construction! The Ocean Tower is under construction. They are converting it to time shares. The building has already been sold to Hilton Grand Vacations and they are currently creating a model unit and offices. The rooms affected by this project would be anything on the 5th floor from about room 5045 to 5060. Room 5052 is directly under the construction. Any rooms in the general area between the 40's and 60's in this tower will have to listen to beeping of construction vehicles going in and out starting as early as 7:30AM. The view from the balconies is of the construction vehicles.....Paradise! The other major construction going on in this tower is in the front of the ocean tower so this would be rooms from the 60's to the 80's you have backhoes and jackhammering in front of you as they took out the putting course and are doing some major project. Nobody exactly knows what they are doing. They are also doing work on the stairs adjacent to the boat dock in the ocean tower. We never saw anybody working on these the entire 10 days we were there. If you come down the elevator by the adult pool and see a boat coming, you will never make it. You have to walk all the way around the mexican restaurant and bar to reach the dock. We were not notified of any of these projects. We have been going to this resort for the past 17 years and this was by far the worst. We were directly under the construction and were never notified. The other trick this hotel was able to pull off was to rig the computer to only show us one room to select prior to arrival. We have diamond status and should be able to select our room before check in. This sounds great but they only gave us one room to select. Even on check in, we were never notified of the construction. The other fun trick this hotel plays is with the toilet paper. They never leave an extra roll, just the partial roll on the holder. One day, they took the partial roll and left us empty all together. Upon calling housekeeping, it took about 15 minutes for them to respond at which time they brought 2 rolls. The next day, the maid took one back! The other big news at this hotel is that the Japanese restaurant, Imari is closing as of March 1st 2017. We know this because we have been eating there for the past 17 years and we know the staff who informed us of this closure. It's funny how they advertise this as a restaurant option on the website. The trains broke during our stay and it took 2 days to fix them. At first, one train was stuck and the other could only go between the ocean, palace and convention stops. They eventually got the other off of the tracks by the lobby. It was heartbreaking to watch the elderly guests have to tug their luggage all the way down the walkway because of the broken train. Once they got one train off of the tracks and only had one train operating, it was actually better because they had to load and go at each stop. No more waiting. They did add a boat to the water which was a shock. The boats and the trains are also playing a game and the boat will conveniently arrive at the lobby when the train is there blocking access to the boat dock. The boat will pull away as the train departs so that if you miss the train, you will have also missed the boat.
Pros :This was the first trip to Hawaii. Hilton Waikoloa village gave us a great resort experience. It was very huge and so many things to do inside. People with kids would have a great time with so many slides and pools inside. We could not spend so much time in the resort , so we think of going back again to this resort later. Resort fee included so many classes inside along with a complimentary photo shoot , rental games/moves etc. Every one would have something to do within the resort area. The trains were very useful which avoids the long walk. Bu believe me , we never got bored walking on the corridors watching all the art pieces and statues. Plan to spend at least one day inside the resort. Beginners can try snorkeling inside the lagoon , stand paddling or boating in the lagoon. You wont regret the stay here. On whole we had a very great time staying here.Cons : Expected In room microwave at-least to heat some food.
It takes me 12 minutes of fast walking to go from my room to my self parked car (0.8 miles). It's frightening to leave your room-don't forget anything! This place is huge! Perhaps fun with little ones, but not with a 16 year old. After experiencing real Hawaii, this place sucks. It's like a massive suburbia experiment gone wrong. I'll never be back, nor stay at another Hilton, Marriott, Sheraton, etc. One can do so much better!
We were automatically upgraded from the Ocean Tower to the Palace Tower, which we were told had been recently updated. The rooms were spacious, but not exceptional. For example, some walls were completely bare, others had a few wall hangings. The our view was toward the ocean and lagoon, but our room was set back so far that we couldn't see either well, though the grounds in front of us were beautiful. We enjoyed some of the resort amenities, such as the modern light rail tram and beautiful boats that shuttled us between hotel towers and restaurants. The hotel charged us $30/day/room as a "resort fee" which covered the in resort transportation, a shuttle to a nearby state beach outside the resort, internet, etc. I think this is preferable to adding the $30 into the nightly room charge, because as a separate charge you are not hit with the over 13.4% state room and occupancy tax. The resort doesn't have a beach on the ocean side, though there is a small but very nice beach on the lagoon. Green sea turtles and fish do come into the lagoon. This resort has "Dolphin Quest", and opportunity to cavort with dolphins in a large sandy pool.
As Hilton Diamond members the trip was a treat, the hotel is a great place to stay and lots to do! Be prepared to walk around the hotel grounds they are built around the ocean area and it's a great distance to walk from place to place. They informed us of the boat and the tram which runs on a schedule so depending on how fast you want to get from place to place it may be best to walk and get your STEPS in. The resort is very expensive or I should say everything is so be prepared and enjoy your Stay! I remember our room being very spacious with a big bathroom and was cleaned nicely. I honestly feel the rooms could be updated for such a nice location in Hawaii.We rented a car and enjoyed the shopping areas about 7-10 miles away. There you have the option to do some shopping and eat at different locations which isn't as expensive as being on hotel property.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1240 Rooms
- 9 Restaurants
- 9 Bars
- 3 pools, 176-foot twisting waterslide
- Hot tubs
- Four-acre swimming and snorkeling lagoon
- 2 golf courses
- 18-hole putting course
- Spa (fee)
- Fitness centre (fee)
- Sports club (fee)
- Tennis courts
- Dolphin Quest Learning Lagoon (fee)
- Live entertainment (Legends of the Pacific Dinner Show)
- Art gallery
- Laundry facilities
- Wireless Internet (fee)
- Business centre
- 2 double beds or 1 king-size bed
- Bathroom, shower only
- Cable TV
- Hair dryer
- Clock radio
- Mini-bar and mini-fridge
- Coffee maker
- Internet access (fee)
- Walk-in closets
- LodgeNet Movies
- Max Occupancy: 4
For the Kids - Kids Club.
Resort Location Map
Hilton Waikoloa VillageKona,United States
- Hotel Contacts
- Extra Info
69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5799
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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