Hilton Waikoloa Village
- What's Included
A couple and a total of 5 people, 8 years old, 14 years old and 17 years old, stayed in a suite at the Palace Tower.The room was unprepared at check-in and there was distribution of meal coupons, but the result was kept waiting for 4 hours . Despite the number of people and the age of the above mentioned in advance, there is only a king size bed, and the next day we will request an extra bed. The restaurant also had a low taste level, it was simply a big hotel. However, only the pool is substantial and it is ．
The Hilton is a massive resort with a sea fed lagoon where you can snorkel with sea turtles and fish. There are a number of restaurants, but they all seem to shut down by 9pm. There is a bar that stays open later. The lagoon is great. To be able to swim with turtles is magical. But when the tide comes in the chairs on the beach go under water. There is limited shade around the lagoon – we are not all keen to get a golden tan, so people drag chairs up grassy banks etc. You can rent a cabana or bed for $100 and $250 respectively which is extortionate. You don’t really get anything for that either. You can book island tours etc at the activities centre – be prepared to be offered a discount on tickets if you are willing to give up 90 minutes of your life to hear about their timeshares! We didn’t! There is entertainment some nights at the Lagoon Grill, the Kona Tap Room and you can go to the Legends of Hawaii Luau – we paid an extra $30 for priority seating here. It is a good show. The complex is so vast that you can travel by boat or monorail to and from the hotel to the lobby. A big plus point for this hotel is Dolphin Quest. I do feel conflicted about such things but if this programme can bring awareness to children of the plight of dolphins and whales and the state of our oceans then surely that must be good. There is no beach to speak of that you would want to sit on – all lava and pumice. Stunning sunsets though.‘Resort life is great, but sometimes you just want chips!’ There are two big shopping malls nearby and you can get there by paying $2 on the shuttle. More restaurants located there. The malls are about a 15 minute walk away. The hotel can organise transport to the airport for a fee. They do not undercut cabs by much at all.In summary, great location about 30 minutes from Kona Airport but I kind of feel like Hilton thinks they have no competition and it’s all about money, not about the guest.
This was my 2nd trip in 3 years to this resort. My family and I (4 people) stayed here for 6 days and purchased and all inclusive package bought through Costco. Last trip I paid 2000. for the 4 of us and this time it was 3,300. The package was not all inclusive. you have to PAY AN ADDITIONAL 18% GRATUITY ON EVERYTHING. That means each "ALL INCLUSIVE "breakfast costs an ADDITIONAL 30 dollars, each dinner, ADDITIONAL 50 dollars, and each drink at the bar costs ADDITIONAL 2-3 dollars each. Plus an extra 60 to 90 dollars per day per kid. Then at check out I had to spend 30 minutes at the front desk getting the bar charges and the other "all inclusive" items taken off. I ended up paying an extra 1000 for the stay. I just wasn't worth all the added trouble and expense. My kids like it here but it just way overpriced.
We very much enjoyed our stay in the palace tower. Our room was very spacious and newly remodeled- everything (including the bathroom) was like new. We had resort view - which overlooked the golf course. Very quiet and nice. Resort was beautiful! Such lovely grounds and we enjoyed walking, taking the tram and kids loved the boat! We brought an umbrella stoller (free on Hawaiian airlines) for our 4yo which was perfect for walking to parking lot. Pools and lagoon are fabulous. Kids loved the pool. I really liked the lagoon and saw turtles by the waterfall and fish over by the bridge.
No efforts made for acknowledging my wife's 30th birthday.Room service I could not get hold of for some champagne, so walked to the shop and also asked the bar 1.2km other side of hotel for glasses. KPC reservation asked for ocean view which was great, but failed to decorate the table with decorations I provided. Sat on public walkway at side of the ocean very impersonal. The hotel did not have much entertainment very low key singer but only on few nights.Very disappointed with our stay at this hotel, very dusty rooms and no mini bar just an empty fridge. Not sure where the 4 stars have come from. You have to literally pay for any activity and you get towels which are to small for an adult.As we checked out another couple were checking in and offered free upgrade talk about insult to injury.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1240 Rooms
- 9 Restaurants
- 9 Bars
- 3 pools, 176-foot twisting waterslide
- Hot tubs
- Four-acre swimming and snorkeling lagoon
- 2 golf courses
- 18-hole putting course
- Spa (fee)
- Fitness centre (fee)
- Sports club (fee)
- Tennis courts
- Dolphin Quest Learning Lagoon (fee)
- Live entertainment (Legends of the Pacific Dinner Show)
- Art gallery
- Laundry facilities
- Wireless Internet (fee)
- Business centre
- 2 double beds or 1 king-size bed
- Bathroom, shower only
- Cable TV
- Hair dryer
- Clock radio
- Mini-bar and mini-fridge
- Coffee maker
- Internet access (fee)
- Walk-in closets
- LodgeNet Movies
- Max Occupancy: 4
For the Kids - Kids Club.
Resort Location Map
Hilton Waikoloa VillageKona,United States
- Hotel Contacts
- Extra Info
69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5799
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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