Hilton Waikoloa Village
- What's Included
Whether you are planning a quiet and relaxing getaway for two or for the whole family, this is a wonderful choice. There are planned activities for children that enable parents to have some time for themselves. Restaurants on site are great!Many chartered activities leave from there, but great shopping is within walking distance. This is a resort to which to return!
If I didn't have to stay here, I would NEVER book this place but my son was staying here and I needed to be close by.Where do I start. A gazillion kids. If you are over the age of 30 with no kids, stay elsewhere. Strollers, crying babies everywhere. I'm too afraid to go in the water. If you don't want to walk for 20 minutes to get to your room, don't stay here. If you want a room that is newer than 1990, don't stay in the Ocean Tower. If you hate birds, definately stay elsewhere. At sunset thousands and I mean thousands of parrots flock to the trees in the Ocean Tower. It honestly sounds like the movie The Birds right now in front of my room. I expect Alfred Hitchcock to walk up to me and see if I want to be an extra in his movie. $18 for two bottles of Fiji water. Need I go on? I am not giving it one star because the grounds and artwork are lovely. I'm not sure what I ever did to Hilton to deserve this room (I am a Hilton Honors member too) but its the worst area of the resort. Oh and the smoking section is right outside my lanai. All this for $350/nt. I can't wait to leave tomorrow.
Very opulent, beautiful facility. I was facinated by all of the museum artifacts and the great descriptions that accompanied them. The only problem is having to walk the length of the facility to get to the parking lot. The tram was either not running, or running very slowly. Four buildings comprise this hotel, with pools, slides, a beach, romantic cabanas, restaurants and boat rides. The restaurants on site are very expensive, and its very difficult to get to your car to go elsewhere. The room was comfortable with good airconditioning. Refrigerator was included, but not a microwave. No room service, and no one to help with bags. Could be a problem if moving about is difficult.
Recently returned from my 4th or 5th visit here. Opened in '88 (by Hyatt), the Waikoloa is now pushing 30 and holding up fairly well. First, a couple of negatives:1) The $27/day self-parking fee. Think about this, folks--you're paying $27 a day for a service where no staffer has to lift a finger. Outrageous! Self-parking should be free.2) the universally-detested "daily resort charge." They all have this. To find any mention of it on the Waikoloa website, you have to click on "Hotel Policies" where they reference it but--guess what?--do not reveal how much it is! ($30/day) And you pay it, of course, whether you use any of the services or not. I recall reading recently that a federal regulation may be coming along requiring resorts to be up-front about this fee. It's about time. Bottom line, I suppose, is that resorts charge resort fees and outrageous parking simply because they can get away with it.On a positive note, I was upgraded unexpectedly to a better room, in the Makai tower. Much appreciated.The food is good, although overpriced at all of the venues. If your idea of breakfast is coffee and a roll, the two coffee houses will work fine. If you really want to fuel up for the day, spring for the lavish breakfast buffet ($26). However, other reviewers are correct--get there early unless you really want to wait. The Lagoon Restaurant is somewhat pricey, but not as over-the-top as the other eateries. Service at the Lagoon Restaurant was excellent, by the way. There are two nearby shopping centers--opt for some of the many restaurants there and avoid the really high-priced spots at the Hilton.The place IS lovely, although truth to tell it is about as evocative of the real Hawaii as Disneyworld is of the rest of the United States. But if you want to be pampered for a few days, the Waikoloa is fine, and not as expensive as the Fairmont. I was frankly stunned by another reviewer who complained about the "clutter" of Asian and Polynesian art lining the walkways. Give me a break! In fact, it is an enormously impressive collection of art and artifacts. If visitors would get their heads out of their phones for a minute while walking around and have a serious look at some of the artwork, and read the accompanying signs, they might learn something. Staff were all very helpful. The fitness center is open 24/7, which is good. Another small irritant: I'm one of those rare birds who does not carry a computer around, so I use the Business Center to check my e-mail. And of course you pay for this. One of life's little mysteries: Moderately priced hotels such as Hampton and Holiday Inn Express have computers you can use for free, while pricey establishments such as this one charge you. My room was fine, although I get the idea from reading other reviews that the Makai Tower, where I was, may be in better shape than the two others. NOTE TO HOUSEKEEPING DIRECTOR: Please ask the maids to occasionally give the rooms a thorough dusting. There was a noticeable coat of dust on sink and furniture surfaces. NOW, this is NOT a swipe at the maids, who did a very good job with the routine servicing of my room. NOTE TO GUESTS: Always, Always, ALWAYS, wherever you stay, leave as generous a tip for the maid as you can. Hotel maids are among the most overworked and underpaid people in the world. And be honest: If you can afford to stay at a place like this, you can afford to leave a tip.
This is my 8 year old son's favorite Hawaii hotel, even more so than the Aulani and the Grand Hyatt on Kauai. The grounds are beautiful. Plenty for the kids to do with many slides and of course the lagoon (paddle boarding, paddle boating, kayaking, snorkeling). Our ocean tower ocean view room badly needed renovation. Linens were worn with spots. Coffee maker was broken and we had to ask them to fix the toilet. The bathroom flooded with water after showering, and this is even after we diligently ensured the shower curtain was covering every corner. Bathroom smelled of bleach. Poor food offerings (your only breakfast choices are the expensive sit down breakfast or 2 coffee stands where the wait is 20-30 min in line) and poor in-room dining options. KPC had great view but just OK food, especially for the price. Our best meal was at Imari- the butterfish was stellar. We did have a surprisingly spectacular dinner at Roy's at the King's Village. Lastly, we had a midnight departure from the island, and there is NO OPTION for kids to shower after you check out at 1pm. The hotel was full with no hospitality rooms available. The adults can pay for spa access to use the locker rooms and showers, but kids are not allowed in the spa. This is my first hotel in Hawaii that did not have any showering options for families with late flights- it's not realistic to ask kids to not get dirty and sweaty their last day here! This really needs to be remedied, especially since the family appeal of this resort is its strongest asset. Please consider a general use family hospitality area with shower facilities!This is my 2nd time at this hotel for a work conference, and I would not choose to stay at this hotel otherwise.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1240 Rooms
- 9 Restaurants
- 9 Bars
- 3 pools, 176-foot twisting waterslide
- Hot tubs
- Four-acre swimming and snorkeling lagoon
- 2 golf courses
- 18-hole putting course
- Spa (fee)
- Fitness centre (fee)
- Sports club (fee)
- Tennis courts
- Dolphin Quest Learning Lagoon (fee)
- Live entertainment (Legends of the Pacific Dinner Show)
- Art gallery
- Laundry facilities
- Wireless Internet (fee)
- Business centre
- 2 double beds or 1 king-size bed
- Bathroom, shower only
- Cable TV
- Hair dryer
- Clock radio
- Mini-bar and mini-fridge
- Coffee maker
- Internet access (fee)
- Walk-in closets
- LodgeNet Movies
- Max Occupancy: 4
For the Kids - Kids Club.
Resort Location Map
Hilton Waikoloa VillageKona,United States
- Hotel Contacts
- Extra Info
69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5799
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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