Hilton Waikoloa Village
- What's Included
I like to read reviews before I go on a trip, so I was 50/50 on this one. However this hotel exceeded all standards and my family had an incredible vacation in paradise. Outstanding we loved the Makai experience, you gotta go!We had a rental car but only left the resort on the last day. They even have shuttles that take you locally if you don't want the expense of a car.My 8 year old loved all the pools and they were the perfect depth 3ft 9"- 4ft-12" or even less for the tiny ones. Floaties and rings are even allowed. They have everything from dolphins to snorkeling , kayaking, water slides, Jacuzzi., waterfalls and so much more to list.We did the Makai experience which was well worth it , however if you do want to spend less it's also well worth it because there are trams and canal boats and beautiful walks to get you to the Lagoon tower where most of the activity is . They are leisurely and cool with air conditioning on hot days and often a great way to rest your feet from all the exploring you will want to do. We did swim with the dolphins however people can still relax and view the experience on the beach without that expense. So don't pass up the experience over cost. Yes food is pricey however their is a grocery store down the road where you can even get a big hot Rotisserie chicken to share for a spectacular sunset picnic. Staff were so helpful and extremely hard working. Extremely clean , breakfast has an abundance of fresh and local foods including omelet station and tonnes of tasty treats for kids. The all you can eat Nutella bowl was a hit for my little one. The only thing the rooms can do with is a retractable clothes line in the shower to hang all the wet swim wear on, that would be a handy feature. Other than that , you will want for nothing here. Hilton Waikoloa Village has something for everyone. Do not pass up any deals they have , we went through Cost Co and booked early. Thank you to all the staff for making Spring Break a memorable experience. We cannot wait to return.
A huge complex spread out over five buildings with internal trains and boats to get you around but still requires lots of walking.A beautiful spot with lovely views but far too big for my liking.Negatives were poor quality of breakfasts - expensive but not great, lack of umbrellas at the poolside and no direct beach access.Service was good, rooms very pleasant.and overall four star quality hotel.
Stayed with husband and it is really a great place to rest. Grounds are gorgeous with amazing art all around. Dolphins are a treat to see- our room faced the dolphin pools. If you can join the Makai area. Food was ok - the snorkle tour is a must!! Beautiful island!!
This place is very large and tough to get around even though they have a Tram and Boats. Both the Tram and Boat is nice to have but they are extremely slow and a few times I walked quicker to my destination.Upon check-in after I dropped my car off the front desk associates made it a point to tell me that I will not get any Hilton Points because I booked through Costco. It was not a big deal but I found it odd that she had to tell me that, so I was a little turned off at that moment.The Tram ride to the Ocean Tower was nice but the Ocean Tower is at the far end of the resort and the way it is laid out is tough because there is only one back of elevators for each of the 3 towers. If your room is at the far end and up high you have a long walk or you can take the stairs which will help if your counting steps and floors each day.The room was old and to me not what I would expect from a Hilton. Since I only saw my room I can only make this review about the Ocean Tower. It's basic and that's the only way I can explain it. The TV stand it screwed down to the dresser so it was hard for me to watch TV or my daughter to play games on the PlayStation. I just wanted to move it forward a little bit. Not a deal breaker!I had a partial Ocean View room which was overlooking the Gold Course but it seemed to be a full ocean view so that was a nice perk.One thing I noticed is that all the balcony's have a large concrete planter box next to the balcony's with nothing in them. Just dirt. I do not know if it's the time of year or an expense that Hilton decided that it did not need. I think it would give it a little flare if they planted something in them. I just didn't see a lot of groundskeepers as I usually do at other resorts. In some areas it looks beautiful and in others they just don't keep up.The breakfast in the morning is amazing. Expensive but it was included in my package so i took advantage of it everyday.The pools are great but they lack any cover from the sun. You have to pay for the chairs that have an umbrella over them. If I was to change anything it would be to add some umbrellas to the area to shade the sun.To get off site and go to the shopping center you can drive or take a long, long walk. They do offer a trolley service but they do charge you for it. We drove so that is how we got around. The Valet guys are great and super helpful when it comes to recommendations on where to eat or for some fun night life.I heard from a lot of guests that have been coming here for many years that Hilton raised it's prices on everything and lowered the service. During our lunch one day I was given two menus, one must have been from when they had lower prices because when I brought up the difference on the bill they told me that they should have thrown that menu out.It's Hawaii and it's expensive to vacation here so I won't review the costs for everything. Just bring extra money and enjoy your vacation.Would I come back to Hilton Waikoloa Village? Probably not! When I think of Hilton and the brand I think of quality and a high level of service, neither of these you will find here with the exception of a handful of employees that care about customer service. Hilton should send a representative here as a mystery shopper to find the areas it needs to work on.For these associates that helped me out and went out of their way to make my vacation enjoyable I say Thank You!
Hmm... where to start with this. We chose the Hilton Waikoloa Village because we had seen it featured on a travel show and it looked amazing for the kids.Check-in: Gets a C I will start here. When we first checked in, they said they did not have the 2 rooms that we booked adjoining. I was not pleased about this because I noted it in my reservation for the 2 rooms that they were to be adjoining and I also called to confirm this. When we checked in, we were told, no, our rooms would not be adjoining because we didn't pay some sort of fee. I explained that I was never informed there was a fee and that I was told, that the rooms I booked, would be adjoining. FOkay, so then, after sharing my displeasure about this, the check in agent disappeared for a time to talk with the manager. After 2 visits away from the desk, he finally came back and let us know that they found 2 that would be adjoining. AAverage Grade= CResort: The resort property is HUGE. In some respects, this was really cool and interesting and all of that. It did though require you take the slow as a snail rail train to get around when you weren't in the mood to talk 2 football fields with young children. Or, the boats. Which, the boats were cool! The walking was good I guess as it helped burn off some vacation calories. However, it was a bit overwhelming at times. There was no intimate feeling at all here. You were literally one of very MANY!While the property was interesting, it felt like a 40 year old tired Disney resort that had not been remodeled. So, again, interesting, yes. Tired and outdated in some spaces, yes.Rooms: We stayed in the palace tower. The rooms were better than I had expected from a Hilton. We were quite pleased about the rooms. The open area however, the common hall ways were something to be desired. It literally feels like a dormitory or a light security prison. Tile hallways are very slippery when wet and feel quite dangerous on the high floors and they slope slightly downward for drainage. Downward towards the railing. There were Sony Playstations in the rooms. Ours was broken. We called maint to fix or replace. They replaced it with yet another broken machine. After that, we threw in the towel. Speaking of towel, 50% of the towels offered in the room, were like car wash towels. They need to throw out the old ones. On occasion, we were delivered some acceptable towels. Showers are very dark. Closets were surprisingly roomy. Room for all of the luggage. Beds weren't bad. It was nice to sit on the balcony. Air conditioning worked properly.Spa: Horrible experience! Would never return to the spa here ever again. They charge Ritz Carlton prices without Ritz services or facility. The spa facility is large, but awkward feeling and outdated. Missing some of the amenities and toiletries. Service was awful! I got the Hawaiian poultice massage. The therapist clearly did not know what she was doing. Burned me several times. Very little massage. It was supposed to be primarily a massage and instead I was dabbed repeatedly with a scorching hot ragged up thing with hot oil on it. Hardly any massage at all. Horrible experience. I reported this to management and they did not offer any even partial refund for the retched experience. It was nearly $300. I am happy to pay that while on vacation at a resort as long as the facility is nice and the service is good. That is what I pay at the Ritz Carlton. If you are going to charge Ritz Carlton prices, I expect you to deliver what you are charging for. I was not pleased at all with the response from management. I will never ever visit their spa again. For the same price you can go over to the Fairmont Orchid and enjoy a massage by the ocean!Dining: The breakfast buffet was awful and overpriced. Powdered eggs, etc.. need I go on? It looks fine from first glance but as you look closer, it is a Monet. Only good from far away. WAY overpriced for what they are serving up! The buffet at the Fairmont Orchid was the same price and MUCH higher quality, and delicious. Go there instead. We could not find a good breakfast on property anywhere. After our first visit to their buffet, we ended up just drinking coffee and eating bagels at the coffee bar and waiting until lunch time. There are not many choices for lunch either. We ate at the Mexican cantina the days we had lunch on property. That was fortunately, pretty good and great service and cocktails.We ate at the expensive restaurant one night for dinner. Beautiful view. Weird vibe out there though. Large huge space with no dividers.. nothing. Just a ton of tables. It felt very odd. Felt like we were at a wedding that we didn't belong at. They need to bring in a designer and remodel. Inside is very odd too. Spacious but nothing going on. Server was nice and attentive. Food there, was amazing, thank goodness!!!Pool: Awful! We had a terrible pool experience. There aren't enough chairs for all of the guests. NO umbrellas. If you wanted shade, you had to pay to rent one of their covered chairs. Completely ridiculous. You have to check out towels. That was a pain too and only 1 per person which makes it impossible to cover your chair and have one to dry off with. Kids loved the water slide. We didn't stay long at the pool because we were getting sun stroked with no shade. Dolphin Quest: This was not pleasing. Those poor dolphins do not have nearly enough space for how many of them there are kept in those spaces. My 11 year daughter was in tears over this.All in all, I can't say that we will return to this hotel. There were too many "things" that were not up to par. Note to travelers: This is not a luxury resort. If that is what you are looking for, this is probably NOT your place.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1240 Rooms
- 9 Restaurants
- 9 Bars
- 3 pools, 176-foot twisting waterslide
- Hot tubs
- Four-acre swimming and snorkeling lagoon
- 2 golf courses
- 18-hole putting course
- Spa (fee)
- Fitness centre (fee)
- Sports club (fee)
- Tennis courts
- Dolphin Quest Learning Lagoon (fee)
- Live entertainment (Legends of the Pacific Dinner Show)
- Art gallery
- Laundry facilities
- Wireless Internet (fee)
- Business centre
- 2 double beds or 1 king-size bed
- Bathroom, shower only
- Cable TV
- Hair dryer
- Clock radio
- Mini-bar and mini-fridge
- Coffee maker
- Internet access (fee)
- Walk-in closets
- LodgeNet Movies
- Max Occupancy: 4
For the Kids - Kids Club.
Resort Location Map
Hilton Waikoloa VillageKona,United States
- Hotel Contacts
- Extra Info
69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5799
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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