Kanaloa At Kona
- What's Included
I stayed at the property march 5th through March 9th and had to cut my stay one night short due to the circumstances I will describe below. The issues were as follows:• No front desk service most of the time (I dropped off the keys at the security booth due to lack of a front desk agent at 7:30AM – no one was there to address my issues);• There were small lizards in the apartment;• The air conditioning unit was not working properly;• The Wi-Fi password was missing one letter – I had to guess it;• There were mosquitoes inside due to a crack in one of the walls.• Leaf blowers were used early in the morning hours.Since the hotel could not provide reasonable care and skill I asked for my money back. They refused to reimburse me. Don't ever stay there!!!
Pros: great location near ocean and bay harbor and large shopping center, oceanside pool and hot tub, very clean and spacious 2BR unit (3009) with washer and dryer. Cons: no beach access from the complex (pretty common issue on this island due to lava), at check in we were told A/C would incur additional fee of $25/day. We didn't need it in March but are frequent renters of vacation units and have NEVER heard of such a deceptive practice. The spas were so overly-chlorinated that it stung our eyes and skin within a few minutes of use. Wifi in the unit was spotty and went out for a few hours at least once. As others alluded to, the unit was very outdated, circa 1980's with a lot of raw, exposed (unfinished) wood in the kitchen and bathroom cabinetry plus, unlike many owner-rented units, it was not well-stocked with necessities. It has basic cookware and dining supplies but be ready to purchase tin foil, food storage (baggies or plastic containers) and even more toilet paper if you are staying more than a couple of days. One would think they would stock according to the length of stay but apparently not. If you are looking for a decent place in a good, quiet, convenient location near the ocean and are not too picky about updated decor or high end amenities, it's a good fit.
This is a lovely property with multiples swimming pools, great views over the ocean and golf course and spacious accommodation. We had 3 balconies on our 2 bedroom unit, lots of kitchen and living room space and it was bright and airy. I'd go back again or recommend it to friends. It's on the low key end of Kona away from the center but the shopping center on the corner had 4 restaurants that we tried and all were good; the Kenichi Pacific was excellent. There were some issues, however. For one thing, although I saw some pictures of stairs in other reviews I really didn't get how many stairs there were. The units vary but ours was actually on the third and fourth floors of our building - a LOT of stairs to carry luggage and supplies up.Also - no one answers the phone at the office or maintenance between 5PM and 8AM - and if you ask for anything after 4:30 you're told it's too late. Because we had better things to do on Hawaii than wait to speak to the office it took us 2 days to get the wifi connected and the TV was out for 3 nights. One other thing to be aware of is that there is an additional cost for air conditioning. When we first arrived, after climbing all those stairs several times into a unit that had been shut up and was hot and stuffy we thought that was outrageous but we were ready to pay anyway. Fortunately it was too late for them to turn it on at that point because we really didn't need it. There's plenty of air flow in those units, lots of fans and we were fine
The staff was completely rude at every interaction. We tried to check in and they charged us a separate tax and made us wait thirty minutes before we could go to our condo despite our check-in time was hours earlier. The residents who live here were rude at the pool and even asked if we were trespassing at one point. Then they charges my account twice and were clueless. I will never stay here again!
Enjoyable location away from the hubbub of the Kailua-Kona area. Pleasant vistas, nice amenities (3 pools, one for adults only, tennis courts, family activities) and quiet streets. A 10 minute walk to the Keauhou Bay pier where boat excursions, outriggers, kayaks and many other water activities begin.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 166 Rooms
- 3 Pools
- 3 Hot tubs
- Tennis courts
- Free WiFi internet
- Golf (fee)
- Free parking
- 1 king or 1 queen bed and sofa bed
- Ceiling fans
- Free WiFi
- Fully equipped kitchen
- In-room safe
- Iron/ironing board
- A/C (fee)*
*A/C is $15 per night and is only available in certain condo units.
Resort Location Map
Kanaloa At KonaKona,United States
- Hotel Contacts
- Extra Info
78-261 Manukai St, Kailua-Kona, Island of Hawaii, HI 96740-2538
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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