Kanaloa At Kona
- What's Included
This is the third time we've stayed at this complex; last time was 5 years ago. We stayed in a 2BR/2Ba unit (3A) which had new floors and washer/dryer, but the rest of the unit needs serious updating. Very tired, worn out, faded and dated. Skimpy on the towels, but at least we could wash and reuse them. We stored ALL our food in the fridge or freezer and still had a constant parade of tiny ants on the kitchen counter anyway--yuck. We only had breakfast at the condo, I was not motivated to cook there. The location is great, convenient to many of our favorite beaches, restaurants and attractions, which is why we were willing to pay so much for our 5-night stay. Plus, amazing sunset views. Warning: they will try to charge you for air conditioning! And it is definitely needed, particularly if you have a ground floor unit and want some privacy--walls are thin. We were told air conditioning was included in the price when we booked the unit, and had an email to prove it, so we were able to convince them to give us the AC key without charging us an additional $25 per night for it (thanks to Steve, on-site manager). We will probably not stay there again--we can do much better for the money. Not sure if all units are in the same shape, so make sure you get details about your unit before you commit.
This place was OK but really not outstanding in any way. Our unit was very tired and not particularly clean. Several things were broken. The location is good and there are shops very near by which is an advantage. We were a party of 3 families with kids, on day one we went to the Family Pool and within about 10 minutes were told that residents were complaining about us. They have very strict rules for both of the family accessible pools - no games that involve throwing anything, no Marco Polo etc etc. We're not a noisy crowd but kids who are enjoying themselves do make some noise! Also, on the Friday night the adults were on the deck at 10.10pm just having a drink and chatting and we had people knocking on the door asking us to be quiet. Like I say, this place is OK but if you want to have a fun vacation with a little bit of life choose somewhere else. However, if you're seeking a morgue like atmosphere with passive aggressive staff then this is the place for you!
We are probably spoiled after staying at a more well known chain of condos, but nonetheless we were very disappointed. The condo was advertised as having a king, a queen and twin beds in a three bedroom unit, but it actually had one king and the rest twins...that were way too short for us. Our feet hung over the end. The fire alarm was beeping due to an old battery, so we notified maintenance the very first day, but they never showed up. The unit was outdated and in need of maintenance, but it was the cockroach in the bathroom that did me in. There was no complimentary coffee, no filters, lights didn't work, the fake plant in the corner was filthy, no light over the table to play games at night, etc., etc. we will probably not return.
Stayed in Kanaloa for one week. Absolutely loved the places. We were so lucky to get one of the suites right in front of the ocean pool, with a fantastic view over the ocean and the sunset. The pools was great including small jacuzzi next to them. There is a good shopping mall close by, but like any other places on the islands, you need a car to get around. Very friendly personal in the premises. Can only recommend this place.
Fantastic apartment, overly spacious and well decorated in a superb location. HOWEVER, the customer service was appalling.......We reported a leaky noisy toilet cistern in the on sweet, which kept us awake all night. We reported this on 3 separate occasions, to 3 separate members of staff; without anything being done about it. Resulting in 3 poor nights sleep.A once in a life time holiday, let down by no one bothered to listen to our concerns. Poor customer service.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 166 Rooms
- 3 Pools
- 3 Hot tubs
- Tennis courts
- Free WiFi internet
- Golf (fee)
- Free parking
- 1 king or 1 queen bed and sofa bed
- Ceiling fans
- Free WiFi
- Fully equipped kitchen
- In-room safe
- Iron/ironing board
- A/C (fee)*
*A/C is $15 per night and is only available in certain condo units.
Resort Location Map
Kanaloa At KonaKona,United States
- Hotel Contacts
- Extra Info
78-261 Manukai St, Kailua-Kona, Island of Hawaii, HI 96740-2538
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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