Outrigger Royal Sea Cliff
- What's Included
We arrived late, about 10:10 due to our flight schedule, and the staff had gone home at 10:00. They left our keys with the cleaning crew and we got the dreaded room 509 mentioned in earlier rooms to avoid at all costs. We tried to change rooms but again, there was no staff. The room smelled bad, carpets stained, old furniture, outlets that didn't work, you name it. We stayed there because of the late hour and was at the front desk at 6:00 AM to lodge a complaint. The staff was very understanding and asked us to come back after the day's check outs had been cleaned. They gave us several keys and let us tour the rooms and pick out the one we wanted. We ended up in a beautiful room, and they threw in a box of chocolates and a bottle of wine. They waived the charge for the first night, adjusted the cleaning fee and gave us an extra-late checkout on our last day. We found the staff to be very friendly and helpful. The sunset view from here was excellent. If you want to set up a base camp this is a good location, but knowing what we know now of the Big Island we'll move our lodging from place to place next time to avoid the long drives to the top, bottom or other side of the island. Close (if you're into long walks) to lots of shops, restaurants, bars and beaches but we recommend a rental car. Overall we enjoyed our stay here...and you can't beat the price.
My only regret is that we didn't stay longer. !!! We stayed for two nights in a two bedroom ocean front apartment. The views were spectacular and the apartment spacious and comfortable. We had views over the south pool which sparkled in the sunlight and was always quiet. The highlight without a doubt though is the amazing views. Watching the sunset over the ocean was magical.
Updated quiet accommodation with panoramic ocean views. The property is impeccable and well maintained. Friendly staff were pleasant and helpful. A great location close to dining and retail. Two swimming pools that never seemed crowded. We would definitely stay again.
Received a welcome note from manager that was nothing but lip service, not real customer service. When I finally needed assistance my circumstances landed on deaf ears. If you want to be treated like a thief and a liar this is your place.
A huge truck comes by at 5 in the morning to pick up linens, and it is noisy as hell. It sounds like a huge construction zone for an hour. Don't stay here. Really awful when you are on vacation and trying to get some sleep. I don't recommend this place at all.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 154 rooms
- 2 pools
- Hot tub
- Tennis court
- Ping pong table
- Games room
- Free WiFi
- Free parking
- 1 queen bed
- Free WiFi
- Fully equipped kitchen
- In-room safe
- Iron/ironing board
- Hair dryer
Resort Location Map
Outrigger Royal Sea CliffKona,United States
- Hotel Contacts
- Extra Info
75-6040 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740-2310
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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