Royal Kona Resort
- What's Included
The hotel is in a amazing location; the views are beautiful. I could tell that at one time, this was a fabulous property. However, it really could use some help. The building needs to be painted and the carpets need to be replaced.The room was clean and the housekeeping staff was very helpful. The building design was a bit odd. Because of the sort of corner room we were in, from the balcony on our room, we were facing the balcony of the room across from us. This was pretty close and felt very awkward if the occupants of that room were on their balcony the same time as us. Also, the separators between the balcony directly next door is only about half. Again, awkward. One evening, the next door neighbor poked his head around the separator and looked directly into our room.The breakfast buffet is good. There is a wide selection available.Wifi is available for about $40 a week. Parking is $12 a day. Though not really about the hotel, here are some additional lessons learned during this trip:1. Buy your Kono coffee at Costco. By far, the best price you'll find.2. If you rent a beach chair, it will cost $10. Instead, buy one at Costco for $24.99. Go to the beach 3 times and you're making money. Leave it when the vacation is done.3. Buy your Macadamia nuts at Costco. Again, best price on the island.
Great views, nice pool, restaurant & bar right on the water. Pleasant & helpful staff with a good location. The hotel needs a little upkeep but if you've been to a few of the Hawaiian islands you know that a lot of locations right on the water have similar maintenance "to do items." This was a fairly good value. We stayed for 3 nights, first night we had a ocean view room and then for our last 2 nights they upgraded us to a corner ocean front view! It had a huge balcony twice the size of our room we had the first night, much appreciated. Parking was $12/day. Free coffee, Ice machine, laundry services available & other amenities. Great location within walking distance to most of the main restaurants in the city & ABC store. Free luau just ask about times & also free local music at venue.
this is a very nice resort sitting right on the ocean. The resort is very spacious. Our room which was ocean front was not as nice as I thought it should be. It was clean but was very dark no Hawaiian theme you could have been at any old hotel. It seemed a bit dated.
I stayed there for 2 nights during my friends wedding. We had standard room with partial ocean view. It was clean. I enjoyed pool area and small beach - laguna with variety of fish visible without gaggles. Disadvantage: they charge $12 per night for parking, laguna is inaccessible very often due to wedding ceremonies, check in person was not very friendly. I was in the line for check in from 3 to 3:30 pm. After I declined offer for upgrade to ocean view, my check in was finished, but I was told my room would be ready at 4 pm and that I would have to stay again in a slow moving line to pick up my key in half hour. I felt like I was punished for not wanting to pay for upgrade.
I was really torn between rating this hotel a 2 or 3. If I hadn't had such a terrible service experience I would have given a 3, however, service is just as important as the hotel itself so it's gotten a 2 for the terrible customer service provided. First, the positive. The waterfront location is perfect and you can't beat it. We had an ocean view room and waking up to the blue ocean was amazing! The foyer is the only part of the hotel which looks like it's been well maintained. Plentiful car parking across the road from the hotel. The rooms are dated, but comfortable enough. I would have probably stayed here again if it was not for the disinterested staff at the front desk nor the rude and obnoxious reservation staff. Having to call and settle a bill after your stay is annoying enough, let alone when it's due to a mistake caused by the hotel. To be called a liar by the staff and to have to email a physical copy of my invoice to the hotel as proof that we'd paid is unacceptable for any hotel and for any guest. After requests to speak to a manger we were told that was not possible because "she was the manager". Eventually the consultant spoke with the manager who rectified the problem. It turned an ok stay into one where we wouldn't return. 3 for hotel 2 for service Make your choice based on what's of value for yourself.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 412 Rooms
- Luau (fee)
- Tennis courts
- Salon (fee)
- Laundry facilities (fee)
- Wireless Internet (fee)
- Gift shop
- 1 king or 2 double beds
- Hair dryer
- In-room safe
- Iron/ironing board
- Internet (fee)
Resort Location Map
Royal Kona ResortKona,United States
- Hotel Contacts
- Extra Info
75-5852 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740-1310
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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