Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
Nothing wrong here unless you are expecting a 4 star property. It took several days before I had a housekeeper who set up my toiletries. No fried eggs on the breakfast buffet. Much of the property is getting ready for an upgrade. Price seemed high for quality but was at a conference.
This property was the perfect home base for us in Kona. Grayden at the front desk welcomed us with with open arms and immediately made us feel like family. Everyone we've come in contact with at this property has been wonderful.
What the heck happened here!? This is my second visit here, the staff are distrusting and seem depressed. If I didn't have to stay here, I wouldn't choose it until they realized the true meaning of the balance between happy employees and happy customers. Re: Marriott & SPG, Japanese owners or US owners ... they need to get their dirty laundry washed & aired, this is the next century in a beautiful land - figure your garbage out! Don't let some trashy waitress dictate the quality of my stay!!!!
We stayed at the hotel during the week of Thanksgiving, and loved it. The rooms are spacious - which was a nice surprise. The pool is excellent and the view of the ocean from the pool is simply outstanding. No in-room delivery of food though, which is a bummer when you are traveling with family. Lack of direct beach access. There are a few good beaches within short driving distances though.
Booked through Expedia and as soon as I said the room was not "ocean view" as paid for, was told to complain to Expedia! Looking at a little slice of the bay.... And now I hear I will be charged EXTRA FOR THAT BOOKING!Buffett breakfast is $28 and cold. Simply wanted eggs Benedict and the were awful! At least the charge was changed. Only two towels for a two person room with a king bed!Fees are outrageous!On the bright side, the registration staff are competent and kind.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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