Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
Spectacular coastal location, less than 20 miles from the airport, and totally separate from the rather grotty, and extremely busy, main resort area.Rooms fine, and good room service.We initially signed up for their "Club" but cancelled this after finding that the breakfast was much more basic than advertised, and they were completely closed before 7pm in the evening.On the only occasion we tried to use the main restaurant, it was fully booked, but there are plenty of other local restaurants within day driving distance.Pool facilities also good, although towel control measures are rather irritating, since the pool is obviously open to non-residents.Nonetheless, a good venue, particularly if driving around.
This property USED to be amazing, 20 years ago!!!! The rooms are old & dated, and smell musty. The staff is NOT friendly at all! There is NO Aloha spirit here! When we checked in the lady at the front desk didn't even smile at us & just handed us tangled shell leis to put on ourselves. There was only ONE pool side server that took ONE hour to bring us drinks & terrible overpriced food!! There is NO room service!!! The elevators take a year, take the stairs. The walls are thin & you can hear every little noise at night. I was floored that this property was rated 5 star! The Sheraton on MAUI is 100 times nicer, & cleaner, & the staff has way more Aloha spirit. I was truly disappointed in this hotel, because I know at one point it was beautiful. The only redeeming part of this hotel is the location.
Overall, the resort met expectations. There was a hard-core Hawaii-touristy feel, so the setting met expectations; we got exactly what the brochure was selling. It was a good thing. The pool with the rock waterfall was nice and added to the ambiance; the water slide was fun too. The shoreline path was great for views and leisurely strolls.But the greatest feature of all was, by far, the mai tais at Ray's on the Bay bar/restaurant were the best I've ever had, anywhere. Apparently, the make them with sugarcane as a substitute for the more traditional coconut juice. And the results were - amazing!!!! Yum.Ray's on the Bay's food was generally good but the menu was limited. The buffet breakfast, for the price, was no value at all. I don't think it would be a bad ideal to put in a waffle maker or have a couple of chefs offering made-to-order omelets. That would at least make me feel like we got some value for the price. The coffee wasn't very good and the toaster only toasted half my bread. And you'd think that coffee in Kona would rock.The staff was pretty good overall. The two most memorable standouts were at the pool bar. The male bartender was attentive and friendly. However, the young thin female bartender presented an appearance that she just couldn't be bothered with customers and was very aloof. I will say that the young lady pushing water cart around the pool and offering water to the guests was very friendly and engaged all the guests; very pleasant.
We had a great time! Friendly staff, and the place is clean. In response to other elements of other reviews I saw....First, we're Starwood preferred guests. We reserved a mountain view room and got not only a very quiet room at the far end of a wing (a good thing in my book) but we had a partial ocean view. I think belonging to rewards programs really helps with these kinds of things.Second, yes the decor is a little dated and worn. I did notice some of the glass tables by the pool were cracked. As a Sheraton you'd think this is an easy replacement. But for me, old and worn isn't a problem if things are clean, which they were! Even the bathroom really leaves something to be desired in terms of modernness, but it was clean. The property is gorgeous. Sitting at Rays on the Bay for food/drinks watching the sunset or just enjoying watching the waves at breakfast is amazing. The bed was very comfortable with incredibly soft sheets. There was a business center, a pro shop, water activity rental, and other activities. Fitness center looked nice but we didn't use it; didn't check out the spa. There's a coffee shop, but if you don't like the prices there's a shopping center a very short drive away (we bought snacks and bottled water for the room). There's also a free shuttle into Kona.Overall we had a wonderful stay. Only giving four instead of five stars because most Sheratons are more up-to-date.
What a great stay and big thanks to the wonderful staff!The hotel was clean and the grounds were well manicured.Jill was wonderful in setting us up at the pool, with our awesome cabana, and arranging our rentals for our beach excursions. She remembered our names the next day and took care of us.Chuck served us pool side and did wonderful job in keeping the drinks and food flowing.Lastly, we had a late check out and Debora did a great job in setting us up so we could enjoy our last day in Kona.My family and I will be back and we will stay here again!Be sure to check out the Mantas!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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