Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
We stayed at the Sheraton Kona Resort during our trip to the Big Island. The hotel itself needs some updating...especially the bathrooms. The bathrooms are straight out of the 70's. That being said...the hotel is still pretty awesome. The hotel pool is fantastic, and the views are amazing. The grounds are beautiful too, and lovingly taken care of. The hotel staff members are all friendly and very helpful. They definitely resemble the true "Aloha Spirit" of Hawaii. The breakfast buffet needs a little help (the food was pretty bland), but the omelets are super yummy. We had a fabulous time...and would definitely come back to the hotel. Super shout out to the coffee ladies in the hotel that run the little coffee bar...100% Kona coffee. These ladies rock. At 6:00 am in the morning...they will hand you your latte with a smile and get you on your way to your Hawaii adventure.
I had read a lot of reviews on the hotel and wasn't sure what it would be like when we arrived. I am traveling with my 15 year old daughter and I am writing after only a day in so I will try to update further before we go. Overall I am currently quite pleased with everything and enjoying our stay.ARRIVAL - we came at night and it was pretty quiet. The gentlemen at the front desk was friendly, helpful and very personable. Everyone I have interacted with has been very nice and helpful.PARKING AND RESORT FEE- self parking is $15/night or $22/night for valet and there is a resort fee which I believe is $30/night. The resort fee covers basic internet, a trolley into town, access to a game room, lei making and I am sure some other things I haven't discovered yet.BREAKFAST - one of the areas that varied the most when I read reviews was related to the breakfast. I am pleased to report that they have one of the best breakfast spreads that I have had at a hotel. We are going to be here for a week and there is enough variety that we won't get tired of the offerings. There are ample vegetarian options for me as well as a lot of meat options for my daughter. The omelet station is operating and is exceptional since I was able to pick out the ingredients I wanted in the quantities I wanted. FRESH FRUIT! Waffles, oatmeal, scrambled eggs, pastries, bagels, eggs benedict, toast, croissants and on and on. Definitely a high point.ORIENTATION AND ACTIVITIES - 8 am each day they have a "Vacation Kick-Off" at the bar/restaurant next to the pool. The session is very imformative and helpful in getting oriented to the property and options. She walked through a variety of water, land and air tours that they could sign us up for. We are planning on doing a few this week. She also had fresh fruit and tasty treats.ADDITIONAL ONSITE ACTIVITIES FOR A FEE - Yoga, Lu'au, PADI scuba lesson, and guided scuba dive.ROOMS - The rooms are basic but roomy with a nice porch. The mini fridge in the room is a big plus which allows us to keep our water cool and keep perishable snacks as well. We have a "partial ocean view" which means just that. If having a full or direct ocean view is important than be sure to look at that option when booking.POOLS - There are 2 pools that are connected together that look nice. One of them has a water slide that kids will enjoy.LOCATION - We have a car so it is easy for us to get around as needed. The trolley which runs from 9am to 9pm would provide some mobility if you didn't have a car. A grocery store is a 5 minute drive as is a beach highly recommended for beginner snorkling.
Beautiful location and grounds. Older property aging gracefully. large units.Elevators need carpet and paint. Had fabulous harbor and mountain view. Watched hawaiians canoe racing in harbor. Tasty mangos on tree across street from entrance. Most mangos sold in HA appear to be mexican and $4 per pound. Resort fee and parking fee. Terrific lobby and poll areas. Used SPG points. some units (ending in 17) have double porch.
While staying at the Sheraton we enjoyed taking part in the lei making and ukulele lessons. These were free of charge as they were included in the daily resort fee. Not only did we learn something new, we got a bit of Hawaiian heritage and story too. Thank you Rolinda for teaching us a bit of Hawaii!!
We stayed here over Memorial Day weekend and it was very busy. We had the best customer service from Kau ali'i at the pool. He was phenomenal and truly represented the Aloha Spirit. Since it was the holiday weekend, the pool was packed with families, children running around, and every seat was taken. Kau ali'i kept calm the entire time and serviced everyone with a smile. He remembered everyone's order and took the time to talk story with us. He never once looked stressed or overwhelmed. He turned our entire experience into a positive one and that is why I am rating this a 5 Star. Thank you Kau ali'i for the best experience at Sheraton Kona.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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