Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
Beautiful grounds and very well maintained. Pool was great with stellar views. Rooms could use an update especially the toilet/ shower area. First room we were in was not great. Bathroom shower was chipped and not up to par. We upgraded to a water view room and it was well worth it. Room was better but the water in the sink and the shower was unpredictable. At times the hot water worked and at times it didn't. Talked to front desk 3 times about the issue and they were so gracious and helpful. Housekeeping was awesome! Left extra towels at request and were very friendly. Didn't have the breakfast buffet because of the outrageous $30 per person charge but they have a food stand with coffee, pastries, fresh fruit and breakfast sandwiches. Still a bit pricey ($5 large coffee) but it was very good. They do have $2 coffee refills if you use the same cup. Ate there each morning and it was satisfying. Rays on the Bay was a wonderful dinner and no problem getting a table. Good service and the food and desserts were yummy! Hotel has on an on site snorkel spot but the water was a little choppy by the lava . Overall was a great stay minus the water situation. Perfect location out of the center of town but super easy to get to and from downtown. What a beautiful place and hopefully can come back again! Would definitely stay again!
My mother and I stayed from April 08th-18th 2017. The lobby area is very nice and we were tended to quickly by a pleasant lady. Our room was a large, nice room with a sufficient amount of storage. The beds were really comfortable and the black out blinds were great. The bathroom wasn't the most up-to-date or attractive bathroom but it wasn't unpleasant either.Everything was in working order and I had no complaints about the room. Always cleaned, new water, new towels, no issues. We had a mountain view room. The view wasn't out of this world but nice enough. We had a huge balcony but we were overlooking the entrance to the hotel which spoiled the view the closer you got to the balcony edge, but again this wasn't really an issue (we planned to go out and see Hawaii rather than stay in all day looking at the view). The hotel grounds were delightful. Wonderful pool, never a problem finding a sun lounger. The staff around the pool were always pleasant, we didn't eat much around the pool but what we did have was fine. We had breakfast the little coffee place. All the food we had there was nice and service was normally good. There were a couple of days whereby it was busier than other days and took a little while but nothing to complain about. We were a little put at by the additional hotel charge given we had already paid for the holiday through Expedia but I lay that blame with Expedia for not making that clear. The charge actually covered quite a lot, excellent wifi connection at all times, towels from the pool area each day and the option to change them for fresh ones on the same day, water by the pool, the bus to town which we used each day sometimes more than once and some other things so actually it wasn't that bad at all. The only negative I have is that our room was quite noisy. We were next to the lifts and the sound of the lift itself and people constantly using it did keep me up some nights. Also the noise of people checking in and out from the from the front of the hotel kept us up too. We didn't bother to ask to be moved so not sure how they would have handled that situation if we had. We don't drive and the fact that the hotel is quite far from everything may be a problem for some people.We got the free bus in and out of town but the last bus is fairly early meaning that on occasion we had to go out to dinner earlier than we would have liked in order to catch the latest bus back. The cabs are quite expensive to and from town so it was not feasible for us to do that each day. We would have to get the earlier bus which was around 17:30 to town in order to have enough time to relax and eat and get the latest bus back which was around 20:45. The next bus out would have been collect from the Sheraton at 19:30, it takes over 30 minutes to get to town so you don't get there until at least 20:00 which does not leave enough time to eat. For us going out to eat at 17:30 was a little too early but the expensive cab fare there / back was not always an option. Overall we had a pleasant stay
Overall hotel was pretty decent and we definitely enjoyed our stay as it located in the beautiful area and with nice pool. However as we arrived in the lobby to check in was the only beginning of the worst service. Most of staffs that we talked to was not friendly, helpful or welcoming. To be honest staffs especially who are working in the lobby, they look so unhappy to be there and no single smile has given. I expected 5 star hotel service to be little better than this. I would recommend to research more of other hotels in Kona if you want your holiday to be pleasant!
Arriving at Kona was like a dream, the hotel lobby is so amazing, the view the decoration... until you get to check in! We booked through TripAdvisor and apparently this is an issue for some people half of the group the reservation was there, but the other half it wasn't. The staff was not very helpful just claiming they needed email confirmation as they're unable to find my name. However after a few minutes a new person come in to check in and was able to find my reservation. That makes you wonder how the first person couldn't. Ok, pass that we're just so happy to celebrate my birthday and my first anniversary with my hubby and friends that we just took it easy. The hotel room was nice and clean, however we had a leek in our roof on top of the bathroom. The swimming pool and slide were amazing, however the bar staff at the pool was super moody too, and they're just very concern to leave on time and not serve any food for us! We're there 15min before the kitchen was closed and we couldn't order certain food types because would take longer to cook!? ok, second bad experience in our first 2 hours in the hotel. The dinner on Rays on the bay was quite nice, our waitress was super nice and very helpful with our requests. Overall for the price and the location I think we expected at least some nice customer service, we're there on holidays and we just could really see some unhappy people working.
We have travelled all over the Hawaiian Islands and there are a lot of hotels that need updating... but this one wins the prize hands down!!! They have some updated things in the rooms, but wow... our bath tub had the enamel worn off in the middle of the tub and they used a rubber bath mat for you to cover it... and the shower nozzle that literally dribbled water out was at least adequate enough to rinse off.The pool with water slide was perfect for our son.The staff was amazing and all very personable and willing to help.Thankfully we found a great rate so I wasn't so disappointed and we did have an amazing view of the boats at night with the manta ray diving.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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