Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
1) be aware of the location - close to no off-site amenities and only way would be a trolley every two hours unless you have a car2) on site amenities are not up to scale, very crowded and kinda tired3) Tour desks are extremely inefficient and confusing , two desks on different side of the lobby and you kinda like lost in shuffling between the lines4) Wait staff are extremely inefficient- waited one hour for a hot dog and buffalo wings with a plastic cup for a mixed drink - $50 for that!5) Front desk staff are the ONLY saving grace here!Stay elsewhere!
Let me start with the good stuff: The staff, main lobby and terrace that overlooked the bay to the north. The bad is everywhere: The security key cards to the rooms and parking lot rarely worked. I had to get new ones several times during my week-long visit. The shower was terrible. One morning it only allowed cold water. No hot water. Maintenance person took several hours to show up -- but this was a hotel-wide problem, not a single room. Elevator was slow to arrive and take you to the floor you wanted to visit. Once I had to call the front desk from the elevator to let staff know that the elevator was stuck. Coffee bar wasn't cracked up to my standard. Besides the $5 a cup coffee, there was very little that was healthy on the menu. The place smelled of mildew. The entire hotel needs a renovation. It's old. The luau situation is less than desired. A better one is offered a few miles to the north in Kona that offers the real McCoy. Luaus can't be held where a pig is cooked underground because the county where the hotel is located ha a problem with the grease percolating into the volcanic ground! Go elsewhere to see this. The hotel also needs to hire more front desk staff to handle the voluminous people who wait in line to either check out, check in, or complain about things. You'd do better to stay elsewhere.
Beautiful lobby and view of the ocean. No direct beach access from the hotel, but they have 2 nice pools and a 'super slide' open from 9-6. Keep in mind added charges of $30/day for resort fees, and $15/day for self-park. We saw several mongoose and lizards on the grounds. Keauhiu coffee bar on first floor was efficient and serving tasty food - fruit smoothies, veggie burrito (came in a tortilla that was toasted in a sandwich press) were good. Pricey poolside bar - $12 for a so-so pina colada. If you care to pack it, bring a small tube to go down the slide - they sell them there for $9 and up (for larger tubes). Convenient to Kona Airport, about 30 minutes away. About a 1 hour 45 minute drive to Volcanoes National Park.
1st off it was beautiful and ease of the speedy shuttle made it easy as it's 7 miles from the airport. Lots of others are closer but this was the best looking. Almost all the staff are super friendly and helpful above and beyond board. As anywhere you run into a few not so great. Room was great w/ ocean view and had a deck. Only problem was we booked for 2 beds and only got one. Sold us a rollaway for use at a daily fee. Room clean though maids need to be a little more attentive as ceiling covered in cobwebs and she doesn't always clean fully or make beds fully. As for food it was really good but be prepared to spend a lot as not cheap or even close. Breakfast offered but 30 bucks each. After looking around they do have a coffee and pastry place on site but don't tell you about it. Also when you check out be careful and thoroughly go thru your final check out bill as one attendant tried to add on parking fees ( 25 a day and we were there 9 days ) and we didn't have a car. Think he was trying to make pocket money. Place is nice and large and advertised as smoke free....not so as a lot of people smoked and put butts in bushes and in corners on various landings. Would I come again? Yes but a little more prepared.
The Sheraton is an older property just outside of Kailua-Kona but we enjoyed our stay there. The property is well maintained and clean. Our room was large and had all the amenities we required. The breakfast buffet was included with our room and was delicious with many choices and an omelet bar. (However, if you paid separately for breakfast, it was $30 per person.) There is a "Starbucks-Like" coffee/breakfast area if you choose not to do the full breakfast. The Rays by the Bay restaurant was being remodeled which was disappointing as they allowed us to make reservations to eat there, prior to our arrival, without telling us it would be closed. However, the other restaurant on the grounds served up a delicious meal that we enjoyed. (Like all other fine dining on Hawaii, it was pricey.) The grounds are beautiful with a small walking path that runs along the coast line. Very close by there are boating, kayak & other water sports available for hire. They do a luau twice a week and have a huge pool with a slide and sandy-bottom area of kids. The personnel where lovely to deal with and made every effort to make our stay there worry-free. As the property is out of town a bit, it can offer up a quiet atmosphere. Very close by, however, is a small shopping area with restaurants, movie theaters & grocery store. If you are looking for something a bit low-key, try the Sheraton Kona Resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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