Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
The Sheraton in Kona was pretty bad! We went 4 nights without hot water. The first night we complained and they said they'd send a repairman. Next night, still no hot water...we finally got moved to another room and it was fine until the last night when the hot water failed to work again! The knocked 3 nights resort fee off but that doesn't seem like a fair deal. This is supposedly a 4 star resort. Even a dirty little motel 6 has hot water!You will also pay an extra 47/day for parking and resort fees. Outrageous.Rays by the Bay is a beautiful restaurant but the service was terrible and the food was worse. We waited an hour and it was cold. $18 for a cold burger is sad.The spa never returned my call though I gave both my hone and room #. I mean really, what is going on here? We gave this place every opportunity to wow us.We were woken up one morning by a tsunami alarm at 6 am. I called the front desk to see if we should evacuate and they said it was a mistake. WTF? Rugs are stained from roof leaks, and the deck had some minor flooding due to poor drainage.This place needs such a facelift. I had ladies barging into our room to deliver magazines. Really. The front desk dude when we first checked in offered to waive our parking fees when we said we were there on our honeymoon.How nice. Except that when we went to pay our bill at the end not even 1 day of parking was waived. I had the embarrassing task of having to ask that the fees be removed and that some compensation be given for almost half of our stay lacking very basic hot water. Now, I see that I was charged for someone elses dinner.I am trying to get them to reverse that charge but no one will call me back after nearly a week.It seems that management responds to these reviews. I would really like to get something other than the canned responses that I have seen. I would like an explanation as to why no one has called me back after trying to reach you about incorrect charges for nearly a week
This resort has an amazing pool, extensive garden area and great look outs / relaxing areas. The restaurant has good food and one can see the mantas from there in the evening. The fitness center is well-equipped. We also enjoyed Hawaiian language course and ukulele course with Rolonda, which were very interesting. and fun. The lounge, however, often ran out of food and drinks (water, coffee...).
We enjoyed our stay in this resort very much! The Rays at the Bay restaurant is a nice place to see Manta Rays. Complimentary cultural sessions and Ukulele lessons with Rolinda were great. Availability and variety of food and drinks in the lounge could be improved.
Went for a Deep Lomi Lomi Massage (Hawaiian Massage). It was amazing. They have a friendly and helpful staff. Helen, my massage Therapist was excellent. I believe she has healing hands because I came out relaxed and refreshed. The Spa amenities are amazing. They have a salt room and it has great health benefits especially for people that have respiratory ailments. I also went for the steam room. It was a great ME time day. As a local resident,I definitely highly recommend these Spa.
We stayed at the resort, with another couple, during September 2017. This was our first time on the Big Island. The resort is an older style resort and would benefit from a refurbishment. However, being a Sheraton resort, it is of a very good standard and the staff very helpful and knowledgeable. The restaurant has great views of the ocean and a spotlight is directed onto the water near the restaurant at night to attract plankton. This, in turn attracts Manta Rays which feed on the plankton. It is a free spectacle for restaurant guests. We went one step further and joined a group to go out on a double hulled canoe and snorkel with the Manta Rays. It was an unforgettable experience. The restaurant food was delicious and reasonably priced. Peggy looked after us in the restaurant and we looked forward to her company each evening. The swimming pool was good for both kids and adults. Our room was of a good standard but it seemed a bit tired and in need of freshening up.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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