Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
A Hawaii vacation is more about sight seeing and exploring than the hotel you choose, but none the less it's still a vital part of the trip. At first everything that could go wrong went wrong- parking was a decent walk from the hotel due to a faulty elevator, the rays on the bay exhibit was closed, the room phone didn't work, the ice machine was out and the alternate ice machine one floor up was also out. However after mentioning these faults we were given complimentary valet parking, a new room (with a great view of the ocean), and this new room was in a wing with a working ice machine and working telephones. The beds were comfortable, and the room was VERY clean (I happened to have a blacklight which I used to make this discovery out of curiosity LOL). The shower was a bit awkward to use in the new room- but then again I always seem to have trouble with showers I'm not used to. The breakfast buffet was good, nothing special. One thing that spoke to me about this resort was the architecture and how the wings of the resort connected in this outdoor loop surrounding the pool area. Pool is open 24/7 which was a great plus if you're from a different time zone like me and decide to go for a swim at like 2a.m while still adjusting to local time. Around the resort by the ocean are loads of beautiful flowers, trees, and plants native to Hawaii along with signs explaining Hawaiian history. Overall a good experience with a rocky start that was quickly fixed. Hopefully they fix that original rooms phones, as well as the ice machine and elevator for future guests asap. Also not sure what was going on with that rays on the bay thing.
Like many hotels on Hawaii Island, Sheraton Kona is showing signs of aging – visible cracks in the concrete buildings, stained ceramic bathroom fixtures, geriatric elevators and water guzzling old-style toilets. These are usually indicative and symptomatic of high turnover in hotel management.Despite these physical shortcomings, all frontline people are very attentive to the guests, with special mentions go to Veronica at the reception, Meaghan in Holua, Kanoa (the man connected to the Pacific Ocean) in Ainakai, and the housekeeping staff who work very long hours. (I have seen some housekeepers on-site from 8am to 6pm.) Without these dedicated people, this hotel would rank a two out of five.Let’s hope that the renovations at the Rays on the Bay are the first steps toward modernizing this hotel.
This formally 4 star hotel presents itself more like a one star. Service, facilities, design are all lowest end of the range and have the feel of a cheap motel at best. Of the 3 restaurants only one open and that is actually a rather shady looking pool bar. The fancy "Rays" restaurant that should give views to the Manta viewing area is closed and from the progress we saw, won't open any time soon. Having seen some bad reviews prior we booked the best room in the hotel, a suite with a huge roof top terrace. Total mistake. We should have taken a normal room, then at least the low service and facilities would have been matched by a low room rate. Regarding the room: Air con broken half the time, Internet not working until we complained for hours, Toilet broken - got fixed after asking. Best of all there is NO room service ! There is a late night snack 9:00-10:30 at the shady pool bar. If you come 2 minutes late you have to spend the night hungry. That's how bad the service is The whole design looks like a heart wrenching and totally depressing gray in black colored communist apt block.There is a spa it's always booked out (probably only one person serving there)If you hurt yourself during your stay don't expect medial assistance (you will be asked to go to the next shopping mall). This is a seaside resort - there will always be small injuries by guests. Basically a completely run down, poorly managed rip off that neither deserved the name Sheraton nor any of its stars. Stay away from it ... some developer will hopefully have enough mercy to tear this monstrocity down to the ground and build a real hotel ... a shame for the waste of a seaside location !
We were a large group but had a good experience when we checked in on Oahu.Sheraton Kona was a completely different experience, chaos. Prior to our vacation wehad made arrangements for our rooms and had paid in full. My nephew a family of 4. was given rooms that were already occupied, 3 times. They even tried to put them in my mothers room. she had also already been moved twice. By that time my mother was in tears and my nephew said no. Your not moving my grandmother again. That was the first day. So no hot water for approximately 3 days the remainder of our stay. My nephew was locked out of his room twice, that I know of. Rays on the Bay was going through renovations. I was communicating with group sales before arriving and was not told of the closure. When in line waiting our turn to speak to someone at the front desk. we were ignored. They bypassed us and took the next group who were airline employees. I can say that my sister and I spent a large sum for a week stay we expected common curtesy, at the very least. I must say the bellman/valets were very accommodating and knowledgeable. The hotel does have a trolley that has limited service. Rent a car and do it before you leave home unless you want to spend time standing in line waiting for an hour to be told come back on Tuesday and you arrived on Saturday. Not their fault mine. I should have researched more. Places and things to do are spread out. You do need transportation. Rental cars are not always available. The maid service was adequate others in our group described it as Poor. I was happy with the view from our room. We had our family pictures taken on Sheraton grounds, with the lava and ocean as the background they turned out great. They do have washer and dryer for guests, I can't remember the cost. The kids were enjoying the pool while some of us were doing laundry. They do offer some family activities. We did not do any of these we had already had some group tours scheduled.So customer service overall I found lacking everyone has a bad day, but for us they were to numerous to count. Did it take away from our trip ? I don't think so. We all had a good time regardless. would I stay there again no. Would I recommend Kona Sheraton? Based on our experience no.
As I understand it this hotel is being bought by Marriott so things will get updated. The views from this hotel are spectacular! The pools are very nice. No swimming in the ocean as it if full of lava rocks but beautiful. There is a trolley to carry you downtown and it has many stops. The rooms are big ours had a ocean front view. The bathroom...well it's well worn out. Safe in the room. There are cats. Even joined us in the dining room one night. Birds in the dining room for breakfast. Interesting. But I would stay here again. Actually I'm here now!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.