Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
We are SPG members, so chose this place so that we could use out points. Parts of the resort are dated and "tired" looking - more so the common areas. The rooms are nice, roomy and clean. We enjoyed a room with a balcony right on the ocean. The sound of the waves crashing right outside out windows was awesome. They could definitely use more options for casual dining and/snacks. This is not really a place for those who are mobile challenged. It is a very big resort and spread out. Going to the lobby, your car, pool, anywhere is a walk and I could see that it could be confusing as to where things are and what level, wing etc. The concierge, front desk, owners lounge staff, housekeeping, etc were very friendly. We were a little surprised and disappointed at the $35 PER DAY "resort fee". When we inquired about this, we were told that it covered parking, the fitness center, towel usage at the pool, etc. Really? Just include it in the room rate. The location of the resort was fine, however, if we returned I may choose to stay north of the airport where there are more options for shopping, dining, etc. Note: there is not a beach at this resort. You will need to drive if you want to swim in the ocean/sunbathe on the beach.
We spent three nights here and found it the least enjoyable stay of our trip to the Hawaiian islands. It looked like a place in semi- close down mode. No decent coffee (espresso) on tap except from the cafe near reception that closed in the afternoon. We had booked a helicopter tour for five for two hours but found out that the bus pick up for it could not be from the main entrance (which was not busy) but from the car park below- nearly missing our trip as we wandered around asking staff at the hotel where was the bus- no one seemed very interested. I wonder if we were really guests at the hotel and why on earth the mini bus could not have come to the main entrance for our pick-up, instead of us panicking and asking people who shrugged their shoulders, until by accident we went down a floor to the carpark and found the bus about to depart. Some signs about this would have been really helpful or staff informed.This was a very expensive trip we almost lost- no thanks to the Sheraton. Please allow ALL pick ups for guests from your huge forecourt and approach to the Lobby. The hotel was clearly at best half full and it would have cost nothing to allow the mini bus up to the main lobby where we were waiting.
This hotel located on the cliff edges of the ocean is gorgeous. The pools and gardens are fabulous. However, our room was to be in Oceanview, but had a view of the tennis court with a small corner if you stretch out from the balcony view of the ocean. Our request for a change was refused. We were on the seventh floor and our shower was a light spray and the water was not hot, sometimes warm and often cold. An electrician was sent to our room who told us this is how it is on the seventh floor and we should leave the water running for 15 minutes before trying to shower. This wasteful suggestion did not work.
Like others I have mixed feelings about this place. From the outside the hotel looks good, our room with Ocean view was fine but the shower delivered only a trickle of lukewarm water. The location os fantastic but the access to the sea is inexistent, i was told that a private access existed but the ladder was removed..Continental breakfast was very expensive for the selections, looking more like what you get as a free breakfast that a $15+ choice.Staff was very nice.
I was confused by this resort. I have certain expectations when Resort & Spa is in the name. We arrived and stayed for three days. During that time one elevator was down and never had a sign saying so. Either the doors would not open or they would but it would bounce between two floors only. Too many people with luggage to only have one operating elevator. The hallway going to the room in our wing was very dark and uninviting. The room was OK, dated but OK. Like others have mentioned I did note the toilet looked like it belonged in a gas station. The shower was serviceable but updates are needed there. It would be nice to have a place to hang your towel.I found the restaurant situation curious. Ray's is open for breakfast and dinner. There is a pool side restaurant only open for lunch. It seemed to be pretty lean on choices for a resort. The breakfast buffet was so underwhelming compared to others I have experienced on this trip. What is up with the skimpy fruit selection? No water brought to the table and get coffee on your own instead of brought to the table. You will not get service here. You will find them working to make sure you don't catch their eye. Lunch at poolside had very limited options and although we asked if we could have pineapple and were told we could, it never came and wasn't mentioned again. Minimum service there. Dinner was good with great service which I was expecting by then.Although we had already made plans I noticed as other have mentioned that there was no knowledge or posting of activities going on in and around the resort. I found out after it was over that there had been an artisan fair set up on the front grounds.There was service poolside but I noted most of the time they were walking around but not actually slowing down to ask if you wanted anything. We were out there for almost three hours and nobody came up to ask if we wanted anything.I also noted that there were at one point three small children jumping and diving ilnto the hot tub. The parents seemed to be not paying close attention and it was dangerous for them to be doing it and I believe nobody under the age of 18 is supposed to be in it. I noted in another review it had been a problem a few days prior with management notified. Looks like the point didn't get across.Bottom line. The location of the place is great. It looks great on the outside. Once in you get a different feel and I don't think what they offer and how they provide it lives up to expectation. They could be great. All the elements are here they just under deliver in almost every area. I am now at the Hyatt in Maui and the difference is night and day. Everybody bends over backwards here and the breakfast buffet is amazing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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