Sheraton Kona Resort and Spa at Keauhou Bay
- What's Included
There is no beach. This resort has had no updates to its room areas in the 12 years since I was here last. The bathrooms are looking shabby, room decor has not changed, the exterior finishes are still 70’s stucco. The worst part was the way they nickel and dime you every chance they get. There’s a $15/person/day activity fee, which was not at all worthwhile, all we used were pool towels! Then self-parking was another $15/day. On top of all that were the normal lodging taxes and fees, so add nearly $100/day to your quoted room rate!
We stayed at this hotel for 2 nights. The rooms were excellent Nice pool they provide a trolley to get you into Kona which is nice. If your with kids the only downside is the restaurants. They have a pool bar where you can get supper. Breakfast you either go to the brunch or the market for a breakfast sandwich.
My husband and I ended our Hawaiian vacation with 2 nights at the Sheraton. We had a vehicle, so drove into Kona a few times from the resort. Parking onsite is $30USD/day. Keahou bay is gorgeous. There is no beach access from the Sheraton, but they do have a large pool with unobstructed view of sunset. The staff were friendly,..from check in, to those you would see around the property. We stayed the 2nd week of January, and I would say the hotel was not full, maybe only half full, with the Christmas rush having left. I wish the room had been nicer. Everything is brown, and time has stood still since the late 70's or early 80's. The TV in our room did not work. The balcony was large, with a small table and 2 chairs. The bed was comfy, and there was a small fridge. If we stayed here again I would ask for a balcony that got some sunlight, and an upgraded room-if any exist at this property. Rays on the Bay-we ate there twice, so we didn't have to drive off the property for food. It was Ok but not great value. Staff tried their best.
My family and I stayed at this hotel for 3 1/2 days. The pool and common areas are nice and clean. The game room is a nice perk too. Our biggest issue was with the room. The first room we were in was okay. The room was clean but dated, mainly in the bathroom area. The bathroom had something leaking out of the handle and there were dark spots/mold? At the bottom of toilet area, there was also a hole in the wall below the toilet. Overall, not bad until our second night when I was up most of the night and realized that there was something in our room. Turns out, we had a MOUSE behind our tv. We called guest services at 5 am and they did come up immediately, but were unable to catch the mouse because it ran into the hole in the wall and that was after it ran over my foot! Obviously, staying in that room was not Happening after, they did move us. If it wasn't for the mouse incident, I would have given the hotel 3.5 stars, but that did me in. If we could have moved hotels, we would have, but we were there over Christmas, so everything was sold out. This hotel has a lot of potential. The Sheraton needs to invest a little money into the rooms and get them fixed up.
The hotel was very nice. Everything you would expect. The room was the right size (two double beds)When you check in before 3 they try to upgrade you to an ocean view room. “You room is not ready, but we do have ocean views for $50 more a night right now...”We had a great view of the mountain.... but partial view of the ocean. Very nice gardensOur balcony was right over the luau. So we got a free show (room 4536)The other guests said it was over priced. We thought it was ok but not as good as the show we saw on Maui the other night.Large waterfalls and slide for kids!There is no beach and the sun starts coming out on the pool around 9:30-10amGame room for kids and looked like they had some activities This rating was short of a 5 star, I gave it a 4.Restaurants prices are expensive as well as the gift shop. Parking is $15 or $22 for valet a night. Plus there was a resort charge.I don’t like places that get you once you are there. There are not many other places to eat since the resort is far away from the action.Give yourself 1hr to get to the airport. Always had traffic. If there is an accident or breakdown you are done.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 521 rooms
- 2 pools including kids pool
- Hot tubs
- 3 restaurants
- 2 bars
- Coffee shop
- Luau (fee)
- Fitness centre
- Aerobic classes (fee)
- Beach volleyball
- Spa (fee)
- Kids club (fee)
- Salon (fee)
- Business centre (fee)
- Internet (fee)
- Golf course nearby (fee)
- 1 king or 2 double beds
- In-room safe
- Iron/ironing board
- Hair dryer
- Internet (fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Kona Resort and Spa at Keauhou BayKona,United States
- Hotel Contacts
- Extra Info
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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