Waikoloa Beach Marriott Resort and Spa
- What's Included
Stay here with my family for 4 nights. The good the bad and the ugly. First off the Marriott Vacation Club advertised that all of their properties are the same type of amenities, that's not true with this property. First off there rooms do not have a full kitchen. The have what they call a gourmet kitchen. Microwave and fridge. Every other Vacation Club we have stayed at has a full kitchen. If you look on Marriott club website it shows these rooms as suites not villas. So be warned. Other negative would be the property is small 15 acres. It has two pools, the problem is lack of shade. There was four umbrellas for the whole pool area or you can rent a cabana for $50 a day. Huge negative with little kids. The beach is less the mediocre the water is not clear and there are rocks about 4 ft off shore and not great for swimming. Last but not least. We had problems with house keeping. We called and asked for towels the second day and they said they would bring them by the next day, they didn't. So I called and they asked me to come to the front desk for towels and trash bags. I did. Day 3 called for towels again and was told to come and get them again. I asked to speak to the manager she told me that she would send them up. Just overall poor customer service. So I would say we loved the big island and would go back but we would not stay at this Marriott again.
Visited here with the family, and was quite impressed with this hotel. The property was recently renovated, and really nicely done. The lobby is lovely, with a framed pool/ocean view, and a lovely breeze. Lemon iced water is available as you walk in (our kids loved this).Our room had two kings, and an angled view of the pools and ocean beyond, and was quite spacious. My MIL's room had one bed, was smaller, but still nicely appointed and had a nice view. The bathrooms are lovely and the rooms are decorated beautifully.The pools are great. Our boys loved the sand bottom kiddo pool and the water slide. You must be ~42 inches tall to ride the slide, and our littlest missed the cut off. He was devastated, but accepted it after a while. Better to be prepared. There aren't a lot of shade areas, and chairs under umbrellas tend to get "reserved" with towels quite early in the am (and sit empty most of the day). Cabanas can be rented.The onsite café ("Hawaii Calls) is reviewed separately, but our experience was either okay or huge miss. Pool service (ie, drinks poolside) was pretty bad. We spent several days sitting by the pool, and only once had a server stop by to see if we wanted to order anything. We tried chasing down servers several times without luck. On the flip side, front desk, concierge, bell service, car service, and cleaning service personnel were all top notch.Now the location... this resort is exquisitely located in Waikoloa. You're siting on A'a Bay, are across the street from the Kings Shops (restaurants, galleries, shops), and an easy walk from the Queens Shops (more of the same plus a grocery). This location is spectacular.
We came to stay based on a Marriott Vacation Club preview deal and turned out to be a great hotel. The room we had was a what they called a corner room with a garden view. The view though still gave us a view of the pools and even the ocean beyond, but it had a palm tree blocking some of the view which was fine by us. The room also was recently renovated so everything seemed to be almost brand new. The first night we were there we had a couple of drinks at the bar and the service was great. The bartenders were friendly and once they knew it was our first day there gave us many different suggestions for things to check out while on vacation. We also took advantage the first morning of the concierge reception which was a great intro to the island and also gave us many ideas of what to do. We thought before we went that it could turn into a sales pitch so they could sell you tours, etc and it was not that at all. Not only was it informative, you got free coffee and pastries while you got told about all the different things to do on the island. Never once did we feel like she was trying to sell us anything but a great time on the island. Most nights we took advantage of a quick hot tub dip and it was nice since they had 3 separate hot tubs so we could get one to ourselves. The pool area itself was great with lots of pools and chairs. We never really took advantage of the pool during the day though but it appeared to have a place where you could check out snorkeling gear for an hour for free (if you were a Marriott rewards elite member) and arrange other water sport activities. The location of the hotel was okay as it had shops and some restaurants right around it. We sort of felt like if you were coming to hang out by the pool / beach and not do much traveling around the rest of the island then the location was great for that. Otherwise, for us since that is not typically what we do as we like to get out and explore it seemed like anywhere we wanted to go was a 30+ minute drive at a minimum and in some cases even longer. Some of that is due to the size of the island, but even just to jump down to Kona seemed like a little bit of a trek. If heading out to the big island again, I would stay here again but would also consider staying down in Kona or maybe even on the other side of the island in Hilo. My recommendation is figure out what you want to do and where those activities are when picking any location to stay on the big island. Also, a few mornings we did eat breakfast at the on-site resturant and always found the food to be nice and tasty. The buffet was $29 a person which seemed a little high for someone that does not eat a lot at breakfast, but my wife and I were always able to just order one item off the menu and split it. That worked out great as we still ended up with a ton of food for each of us. If coming to the big island and looking for a place with some style and great service stay here.
We had a wonderful family photo taken by Katy and Melissa. This included all 9 of us, and each of 3 families separately. Katy was efficient and fun to expedite the photo shoot. She used the beach, a bridge and lovely rock wall as the setting. Cost was reasonable to get prints; the photo shoot was free. Highly recommend them.
This hotel is located in one of the most beautiful bathing areas on the Island of Hawaii. Besides the beach being great, the view was stunning and the facilities offered were very nice. While here, we have also attended a great Luau show that one must see if going to Hawaii!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 555 Rooms
- Buffet restaurant
- A la carte restaurant (Hawaii Calls Restaurant)
- BBQ/grill Royal
- Hawaiian Luau (traditional Hawaiian Luau every Wednesday and Sunday evening)
- Kona Coffee Shop (open for breakfast, specialty coffee, pastries)
- 3 bars
- Heated infinity pool
- Kids pool
- 3 whirlpools
- Anaeho'omalu Bay (golden crescent sand beach on-site)
- Spa (fee)
- Fitness Centre
- 6 tennis courts (hard court)
- Golf (fee)
- Beauty salon (fee)
- Scuba centre (fee)
- Gift shop
- Meeting facilities
- Business centre
- Coin-operated laundromat
- Internet station (fee)
- Parking (fee)
- 2 double beds or 1 king-size bed
- 1 double sofa bed
- Full bathroom
- Telephone with voice mail
- Cable TV
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- Internet access
- Bathrobe for use during stay
- Max Occupancy: 4
For the Kids - Kids pool.
Resort Location Map
Waikoloa Beach Marriott Resort and SpaKona,United States
- Hotel Contacts
- Extra Info
69-275 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5711
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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