Waikoloa Beach Marriott Resort and Spa
- What's Included
My husband and I enjoyed our 3-night stay here last weekend. The hotel is generally very comfortable, and the rooms are recently remodeled. We stayed in a single King room with pool view, which was big enough for two, but not roomy. The bathroom was enormous, though, and very well appointed. We used this as a home base to wander up and down the coast. We had breakfast one morning, ordering off the menu, and thought the food was good. We had a couple of good drinks at the bar as well. The best feature of the hotel is the separation between the beach and the pool area. There is a natural tidal basin that affords a pleasant walk to the beach--very convenient. And there's a nice bar/restaurant adjacent to the property, the Lava Lava Beach club. We ate there twice--it is resort priced, but the food stands up, and the setting is beautiful. There are shops nearby for conveniences as well. There were a lot of families on vacation, and I think it is a great hotel for that. Some recommendations: 1) drip coffee should be provided free in the morning, as it is in many chain hotels--you are a captive audience, and to have to drink mediocre coffee in the morning and pay $4 for it is not great. 2) More staff needed at front desk. It is a busy hotel, and there was always a line. 3) More towel hooks in the bathroom. There was only one in our room--and we had wet bathing suits, towels, lots of things to hang up to dry. There was ample room for more hooks. But those are pretty minor things. Otherwise, a great stay.
We liked the location as a home base for exploring the island, except stay near the Volcanoes National Park for a night if you will be visiting there since it is a lot of driving for one day and the drive back at night was an unwelcome adventure for us (road construction, fog, animals crossing the road) after an exhausting day of hiking and exploring. There are 2 shopping plazas within walking distance to the hotel, so there were plenty of options for food besides the hotel restaurant. We liked the gourmet market for breakfast and daily supplies. The hotel grounds and rooms were clean. We had a king suite, with an adjoining 2 double (not queen) bed room and both looked like they were updated fairly recently. They were on the ground level with a resort view, but that was fine for us since the beach wasn't very close anyway.The king suite was spacious, but the double bed room was tight and had a frosted glass wall for the bathroom, which means light shines into the room at night when someone turns on the bathroom light. The bathroom in the king suite was tight, but the bathroom in the double bed room was spacious. The beds and pillows were comfortable and most of us slept well (double bed was cramped after hiking and bathroom light was distracting). The sunsets from the beach were beautiful, but it does take at least 5 minutes to walk to the beach since it is located after the pool and pond/grotto area. The beach area was nice, but we didn't spend any time there during the day since we explored other beaches on the island (Hapuna Beach was a great place to spend the day). It didn't seem like there were enough lounge chairs at the beach or pool for a large hotel, but perhaps many people leave for the day like we did. I liked walking on the beach/rocks in the morning since it was so peaceful and I saw a beached turtle one morning. There is a booth on the beach to arrange snorkeling and other rentals, but the morning I went to arrange some rentals, the woman wasn't very helpful so I left without booking anything and we went to another beach instead that day. They have a luau at the hotel on Monday and Wednesday, which you can view the show from the walkway (some people even sat on the lawn with chairs or towels). My kids went to the pool mostly at night, but about our 3rd day into our stay they went to the pool during the day and were called out of the pool by one of the attendants that questioned them about what room they were staying in because they didn't have a wristband. We were not given any wristbands at check-in so we had no idea that we needed them (we were given towel cards though). There were 2 downsides for us here: No laundry facilities, even though one is listed on the map they give you at check-in (it was explained that they got rid of the laundry when they added the vacation club, but that doesn't help non-vacation club rooms). No concierge level room for breakfast and snacks if you have that benefit. Otherwise it was a nice stay because it was a convenient location away from the congested areas on the island.
My family and I recently completed a 5 night stay at the Marriott Waikoloa beach resort after cashing in some Marriott Reward points. We really loved this property, the staff and the rooms and would recommend it to anyone.Location wise, the resort is in a perfect spot on A-Bay beach and about a 30 min drive from Kona airport. It is within walking distance of the Queens and Kings Marketplace shops, which we used often. The resort grounds are beautiful. The front entrance is wide open and airy and the entire lobby is open air. ALL of the staff were incredibly friendly with one exception and that would be the restaurant staff (more on that later).We were upgraded to an ocean-view room, and were happy to find it recently renovated. The rooms are modern, comfortable and plenty of room for our family of 3. The view was great and we loved sitting on the balcony having breakfast or relaxing every day. The room had good wifi, a free large in-room safe, and big TV when we needed a little downtime. The pools at this Marriott were one of our favorite things. There's three different pools including an infinity pool, a small pool with fun waterslide, and even a pool with a small sandy beach for little kids. The beach is a short walk from the resort along a boardwalk path and is a great beach for swimming and snorkling. A-Bay is not the best for snorkling, but we did see plenty of fish and a few turtles. There are no waves here, so the beach is great for little kids. Our only issue with the hotel was the restaurant. We tried dinner one night and found the food to be really terrible, especially given the price. We did not do the buffet and ordered off the menu. My vegetarian dish was bland and boring and they substituted things that sounded good on the menu without telling me. The service was slow and unfriendly and they messed up our drink orders. We only ate the one meal in the hotel so hopefully it was a fluke, but it was really bad!But this did not tarnish our overall experience with the hotel. We loved this place and it is truly a magical family destination resort. One last thing about the resort fees so many people complain about. DO YOUR HOMEWORK. Every resort in Hawaii has them. And Marriott is very upfront about them on their website. (If you booked somewhere else and didn't know about this, than that is your issue or the booking company). And you get a decent amount for the fee. Parking, Wifi, drink coupons, discounts, and more are all included. Oh and after visiting the Hilton up the road, we're so glad we choose the Marriott. The Hilton is a zoo!!! The Marriott is much more laid back and relaxing.
Overall, my family had a good stay in room 3272. Check-in: We arrived very early via a red eye so we figured our room would not be ready. We just came prepared with swimsuits ready to go. Check-in was a breeze and they gave us passes for the pool, towels, etc so that we could chill by the pool while waiting for our room. They gave us a few goodies – chocolate covered macadamia nuts, a shell lei, etc. Room was ready a few hours later so all was good! Room: We stayed in room 3272, which is a larger corner room. The room was very large featuring two kings, a seating area and a dining table for four. It also featured a small fridge, which is always nice. The view was decent. At this property, there is the pool area, then the ponds, before you even get to the beach so even “oceanfront” views aren’t really that close to the ocean. But from my bed, I could see the pool out to the ocean – so I consider it a winner and better than what I look at on an average day. The bathroom was also very large and everything was clean. Two odd things about the room. First was the “window” between the bathroom and the bedroom. It’s frosted so you can’t see into the bathroom, but the light definitely shines through so if someone gets up to go to the bathroom in the middle of the night, it is definitely distracting (see my photo to see what I mean). Second odd thing is that the bathroom door doubles as the door for the closet – it’s a barn door. So if someone is in the bathroom, the closet is completely open.Restaurant:Didn’t eat here once so can’t comment on it. Only went to the bar once to grab a drink. Waited quite a while to get the bartender’s attention, but he was very nice once I did. The drinks were pretty tasty, one was a frozen coconut lime concoction which was delicious! Grounds / Pool:Nice selection of pools for families and the waterslide was a big hit. Really liked that the pool is open 24 hours. Cooling off in the pool after a day of hiking, sight seeing, etc was great. Agree with others that there was no staff to be found at the pool. Might have prompted me to order a drink or two, but I did ok with grabbing a beer from my room and bringing it down. They could improve in this area. Another thing that could be improved in the pool area is opportunity for shade. There was only one or two umbrellas – the rest are daybeds, which must be rented.Check-Out:A breeze, no issues here!Location:Let me get on my PSA / soapbox for a moment. The big island is BIG – duh. Anywhere you stay you will need to drive to see things. I say this because people just don’t do their research. I overheard someone in the hot tub complaining that they didn’t realize they were going to have to drive 2 hours to the volcano. Had he looked at a map before planning his vacation he would have known this basic bit of information. For me, I liked the location and don’t mind doing a little road tripping on vacation. We did drive a lot, but we also saw all the highlights of the island. We did spend two days at a rental in the volcano area, which made it much more convenient to explore the national park. This location is close to two malls, which is great for picking up a quick bite, coffee, bottled water, etc. On a closing note, I was super excited that I didn’t get the timeshare pressure at the hotel. We did get a letter inviting us to some ridiculous presentation, but we quickly threw that in the trash. There is nothing worse than trying to relax on vacation with salespeople in your face.Overall a clean, comfortable, quiet stay and would recommend.
Overall this was a good stay but there are definitely some flaws that I think need to be addressed. Bedrooms, corridors and public areas were to a high standard. Room was generally well soundproofed.Food was "OK plus" but all the people in our party agreed that there needs to be more than one restaurant (and bar) for a hotel this size. (I know a coffee shop is currently closed for renovation - it needs to reopen, soon). There are other restaurants at two small open-air malls within walking distance.The pool area was good and even though there was a large number of families with small children, it never felt too noisy. It could definitely have done with more shade (umbrellas?) though.Staff were generally good, although some in the restaurant were better than others. Everyone was cheery and smiley but some were rather inefficient. (The coffee you asked for 10 minutes ago? Oh I forgot. I'll get that.)The front desk was always undermanned and could have done with more people there. We always waited when we had a query. Not impressed. Our room key did not work every single day and we had to line up to get it fixed. We said to the staff member that there was obviously a problem with the room/door/key and someone in maintenance should do something about it - she wasn't rude but equally couldn't have cared less.I stay at a lot of hotels and you generally know or get a sense of who the GM is - we never did here. I just felt this place was rudderless from the top and drifting towards the rocks of mediocrity. Some friends arrived after us and got in at 8.30pm on a Saturday and their room was not ready!! The excuse was 8 members of housekeeping had been sick that day (a Saturday). That kind of absenteeism suggests a problem higher up the managerial chain.We enjoyed our stay here, and wouldn't necessarily tell people not to stay here, but I don't think we would necessarily return. It's difficult to put a finger on it, but there was just an overall feeling of...could do better.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 555 Rooms
- Buffet restaurant
- A la carte restaurant (Hawaii Calls Restaurant)
- BBQ/grill Royal
- Hawaiian Luau (traditional Hawaiian Luau every Wednesday and Sunday evening)
- Kona Coffee Shop (open for breakfast, specialty coffee, pastries)
- 3 bars
- Heated infinity pool
- Kids pool
- 3 whirlpools
- Anaeho'omalu Bay (golden crescent sand beach on-site)
- Spa (fee)
- Fitness Centre
- 6 tennis courts (hard court)
- Golf (fee)
- Beauty salon (fee)
- Scuba centre (fee)
- Gift shop
- Meeting facilities
- Business centre
- Coin-operated laundromat
- Internet station (fee)
- Parking (fee)
- 2 double beds or 1 king-size bed
- 1 double sofa bed
- Full bathroom
- Telephone with voice mail
- Cable TV
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- Internet access
- Bathrobe for use during stay
- Max Occupancy: 4
For the Kids - Kids pool.
Resort Location Map
Waikoloa Beach Marriott Resort and SpaKona,United States
- Hotel Contacts
- Extra Info
69-275 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5711
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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