Waikoloa Beach Marriott Resort and Spa
- What's Included
We stayed at this property for 3 nights on our honeymoon. It is tough to stay at a property being renovated... we had a crew of people come in on two mornings before 10am to "update the wifi router" which was more than awkward and intrusive. Upon arrival to check-in, the line took at least 30 minutes to get through. You're given 3 different keys at check in- one for your room, one for the fitness center, and one for towels. They are OBSESSED with towels and only allow one towel per person per day, it felt very childish (plus who would want to steal cheap towels and lug them home in their suitcase?). There were only two poolside servers for the entire pool deck, who were always MIA so you had to chase them down to order $16 drinks and $25 salads from. It was nice that they surprised us with champagne and strawberries upon checkin to our room, and the views were beautiful and nice to be on the ocean. The room was nicely updated with a clean bathroom, mini fridge, and spacious living area, with a view of the pool and ocean. The pool deck wasn't too crowded and we never had issues finding chairs even though they were "sold out". Not sure I would recommend it as a honeymoon destination, as it seemed to be more of a family spot.
We stayed in a timeshare unit for the first 5 nights and changed to a hotel room for the rest of our stay. The timeshare units are very nice, BUT THERE IS NO STOVETOP or OVEN in each unit!!! There is a microwave oven and a toaster to heat food, but you cannot cook anything. HUH??? We were told that the stacked washer & dryer took the place of a stove/oven. There are 3 BBQs out on the back lawn you can use, but no chairs or tables to use while you're BBQing your food. We did not told there was not a stovetop available until a week before our trip. We ended up eating out most of our meals because of this. As far as the timeshare units go, the bed was very comfortable and the shower was very nice. They provide laundry detergent and dishwasher soap. Our suite had "Tidy Service" daily, but were told not all guests get that service. The bathroom amenities are much nicer than what they give you in the hotel rooms. We stayed in a 5th floor hotel room with an ocean view. All the hotel rooms have been refurbished and they were finishing up with the 1st Floor rooms. We did not see a big improvement. New carpet and showers, but they took away the door that separates the toilet area from the sink area, and put in a sliding door that works as a closet door or bathroom door. If your using the bathroom in the middle of the night, it lights up your entire room because of the glass partition and no separate door to the toilet area. The pool deck still is in badly need of being repaired. The flagstone and grout is still cracked and uneven. Tiles in the spa are coming off. They need a lot more umbrellas to provide shade. Bar and food service at the pool is still very good, as is their Mai Tais and food. This Marriott is a nice place for families, but it seems a little run down. Guests brought ice chests and radios to the pool. It'd be nice if they didn't allow this because it took away from the feel and quality of being at a RESORT. This was not a day at the beach or someone's home.And big thanks to Debbie Uwanawich for taking such good care of us! She's AWESOME!!!
We live here. So, It was to be a nice Father's Day outing. The fact that it was my son's birthday as well. We were all looking forward to the advertised "Father's Day" buffet. We arrive a little before dinner hour, Pulled up to the valet, Stood in the heat for nearly 15 minutes waiting for an attendant. A snotty woman at the valet desk told us "it's 10 dollars to valet" we waited another 5 minutes or so. Finally someone came (he was less than enthused) took the car. Now covered in sweat we walk in. We were seated in the blistering sun. We waited quite a while for wait staff to come. I had a feeling we should leave. The food was pedestrian at best. The kind of food you would find at maybe a truck stop diner or maybe Denny's. There were flies everywhere and no fans or any air circulating. The waiter was barely there, We saw him maybe 3 times. The fact that gratuity was included answered the question as to why the lack of service. All in all, I think it's a nice hotel. But, I surely would not dine there. The grounds are beautiful. The pool looks amazing. But Dine elsewhere.
As a Gold Elite member, I was contacted prior to my arrival by Sonia, the front desk manager asking for information on my stay and confirming my reservation. I had told her that my husband and I were traveling to Hawaii for our 10 year anniversary and was looking forward to our stay. Upon arrival they had a bottle of champagne and chocolate covered strawberries waiting for us in our room. This was certainly not expected from us, but a very pleasant surprise. Along with that, we were also upgraded to a pool/ocean view room which was nicely updated. Thank you Sonia for taking great care of us and making sure our time on the Big Island was memorable!!!The pool and beach area were nice and we enjoyed watching the sunset and walking along the beach in the evenings. Everyone was great from the moment we checked in until we left. We walked a short distance down the beach to Lava Lava Beach Club for dinner one evening and I highly recommend that. The ambience is amazing!!! I would recommend that you make a reservation if you want to sit out on the beach and not wait as they are always busy!On our first full day, my husband and I took a helicopter tour with Safari Helicopters, then drove the coast back and explored Rainbow and Akaka Falls, several scenic spots along the scenic route, and Waipi'o Valley. You definitely must stop off at Tex Drive In if you're driving along the coast. We were told by multiple people that we must try their Malasadas and we were NOT disappointed!! So delicious!!!On our second day we wanted to check out the snorkeling along the Kona Coast at Kahlau'u Beach and 2 Steps near Honaunau National Park. Both were great, but 2 Steps was by far our favorite spot and was AMAZING!!! I highly recommend you try all of the above!!
We have stayed at the Waikoloa Beach Marriott Resorttwice in the last few years.Our reservations and what we paid for was a king with ocean view and each time they (Marriott) has forced us to take a Cabana Room (no other room available .Marriott’s ploy was exactly the same both times - They assign you a room that is in front of the pool and trees; the ocean view comes from when the wind blow the leaves/ fawns sideways. This block of rooms means you have the constant noise of the 24 HOUR POOL, the open stair case, the bar, the gardeners, pool attendants, people waiting for the elevator and the restaurant all of which are 5 - 10' from your patio or veranda. I really liked how people would peer into the rooms from the stair case and balcony of the lobby.The Cabana building is a throwback relic from when the hotel was under the Outrigger brand imagine a motel 8 built in the 1960’s – only no Tom Bodett keeping the light on. The price per night for the cabana rooms is listed as being more than the ocean view rooms. I really laughed when they gave the same exact response as the year before “if you don’t like the room we will upgrade you to the Cabana room” it’s not an upgrade- it’s a bait and switch. The cabana rooms seem always to be available so Marriott’s pulls this bait and switch.Both of our visits & being assign different rooms each time yet finding the same lack of amenities was nauseating for the price we paid.what is the building likefalling apart best description I can give, imagine a cheap block apartment building form the 1960sThe building has no elevator – good luck with your luggage, strollers and old knees.The steps are slippery and the walk ways are open with missing tiles.The building is about 1000' from the closet door to the main hotel- so when it rains and it does rain in Hawaii daily your either wet or stuck. Now if you want to walk in the rain -beware its uphill to the main building and slippery.Room(s)- this was for both visitsA plastic woven outdoor loveseat with neon green cushions that looks like it just came from the last porn shoot of the day.There was one other chair in the room meant for the desk,no extra table, no seating, no end table -nothing.No full-length mirror, good luck if you want to check your walk away view.Fridge was small and leaked on the floor, the leak came from the rusted hole in the door, the door covering the fridge was on only one hinge and the door would fall off every time the door to the room was shut. Lets not discuss the coffee maker or the large crack under the main door.The balcony was dirty, the chaise lounge and chair were covered in bird poop and broken - really at this price the gardeners could power wash them once a week. They are in direct sun most of the day and hot as a waffle maker on your backside.Electrical out lets for recharging in the room- there was 3 outlets open / available, only one worked or had power running. Lets not get into what the carpet was like, we wore our shoes and unHawaiian thing to do inside, enough said there.Bath roomThe mold in the shower was expected it is Hawaii and humid.The oversize bath tub doesn't work (neither time we stayed & different rooms) but takes up a large area of the room.One bowl sink.No place to hang up your wet suits.Otherwise the bath room is large and spacious for one.PoolThe pool area is to small to handle the number of rooms, Marriott is counting on you using the beach to accommodate everyone. The major % area of the pool deck is taken up by rental for a fee $ tented lounge couches – note of wise here they don’t change the cushions or linen. I can’t imagine once the tower is reopened how crazy full the pool will be.The beach is interesting - if you need shade forget about it, also It’s a public beach used by many and get crowded. Watching the canoe clubs launch is nice but gets a little busy in the bay.The sand is nice but 7 feet out from the shores line is a rock formation that with skin your knee or cut your feetyou may ask why do you return of the room is so bad? We it’s the EMPLOYEES – THEY ARE GREAT!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 555 Rooms
- Buffet restaurant
- A la carte restaurant (Hawaii Calls Restaurant)
- BBQ/grill Royal
- Hawaiian Luau (traditional Hawaiian Luau every Wednesday and Sunday evening)
- Kona Coffee Shop (open for breakfast, specialty coffee, pastries)
- 3 bars
- Heated infinity pool
- Kids pool
- 3 whirlpools
- Anaeho'omalu Bay (golden crescent sand beach on-site)
- Spa (fee)
- Fitness Centre
- 6 tennis courts (hard court)
- Golf (fee)
- Beauty salon (fee)
- Scuba centre (fee)
- Gift shop
- Meeting facilities
- Business centre
- Coin-operated laundromat
- Internet station (fee)
- Parking (fee)
- 2 double beds or 1 king-size bed
- 1 double sofa bed
- Full bathroom
- Telephone with voice mail
- Cable TV
- Hair dryer
- Clock radio
- Coffee maker (coffee included)
- Internet access
- Bathrobe for use during stay
- Max Occupancy: 4
For the Kids - Kids pool.
Resort Location Map
Waikoloa Beach Marriott Resort and SpaKona,United States
- Hotel Contacts
- Extra Info
69-275 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5711
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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