Best Western Lake Buena Vista Resort
- What's Included
OverviewLocated in Lake Buena Vista, close to the Walt Disney World® Resort and premium outlet mall. 26 km from Orlando airport.
Whether or not you'll like this hotel totally depends on your expectations going into it and what is most important to you. Here are my Pros and Cons:Pros: - LOCATION is excellent! Nice area with just hotels. Walking distance to Disney Springs (day) and shuttle bus pickup every 30 min (or is supposed to be. Pickup from the parks not that dependable). - BALCONIES - This was the MAIN reason I choice this hotel! So nice to sit and relax with a glass of wine or eat alfresco and enjoy the nice weather. Balconies are private and furnished with a table and chairs for two. My other option was across the street in the nicer/bit more expensive Holiday Inn. However most of the balconies in the HI were walled in so when sitting you cant see anything but concrete wall. Plus the HI is right on the freeway. This side of Hotel Blvd is best. This BW hotel is three sided - two sides have beautiful views and the other side faces the noisy street (it's set back a bit) but you don't hear the traffic inside the room. I was on the traffic side because it got nice sun. The beautiful/peaceful trees view rooms have shady balconies. Room location is a personal choice but higher rooms are best.- ROOMS: Comfortable beds. Spacious rooms. Nicely furnished. Clean. Good size safes. And again...balconies!- STAFF (pro and con): The bellman (middle-older age Hispanic gentleman) was super nice, friendly and helpful. Give him a raise. Disney gift shop lady was nice. Also, my housekeeper (forgot her name) was great! -DIDN'T SMELL. Always a pro :)Cons:- OLD ROOMS/BATHROOMS: The hotel/rooms are very old and it shows. The bathrooms especially need a facelift. While somethings like the backward faucets and countertops are updated, most things need updating.The re-glaze on the tub was peeling off and the tub didn't drain properly so you may want to wash it good before using it because your feet will be immerged in water. Old tile. Cramped. Water comes in two temps: warm and hot. No cold. Other guests I spoke to said the same thing about their rooms. Toilets often needed two flushings due to low water levels.- TOWELS: You only get 3 (two queen bed rm) and they are like sandpaper.- LIGHTING: Bad lighting. Bed sconces flickered. When I pulled out my bed to plug in phone (no phone plugins) I could see the wiggly outlet not even attached properly to the wall,- TV: If you have a game or something important to watch on TV don't plan on watching it in your room. The TV is ANALOG!! Yep, analog. Remember that?? Only a few channels. Most are grainy, some are very fuzzy and have a loud buzzzzzz. Also, volume is different on each channel so when you switch around be prepared. -THERMOSTATS: I was told when I called prior to booking that this hotel runs on an old "4 pipe heating/cooling system", therefore, when you stay during the winter months where you might need AC during the day and heat at night, you need to call maintenance to come into your room each and every night/morning to manually switch it back and forth, Also, the fan is VERY noisy if you have it on automatic. So whenever it kicks on it wakes you. You can leave it on low or high setting but then you freeze/roast. BUT I found a little switch on the bottom of the thermostat that I just flipped to turn AC completely off at night. I found I did not need to call for heat at night (warm February) so it turned out OK for me. (I was prepared with warm PJs just in case though because I didn't want Maintenance in my room in the middle of the night when the temp dipped!). Had I not read this on Trip Advisor and called the hotel I never would've known about this need to call maintenance to switch back and forth. Nobody said a word when checking in and no info about it in the room. As a matter of fact, they didn't even have the standard information binder in the room. No info about hotel whatsoever other than the bus schedule in the tiny room card holder and a couple coupons for their restaurant (which I did not try as Disney Springs has some awesome restaurants!).NOISE: The walls are thin and there were these loud noises that sounded like gunshots! I knew they weren't but I never did figure out what they were. Possibly doors slamming?? They were really loud (how much would it cost to put those little rubber stopper door silencers on the doors!?!)...but it also could've been the toilets. They were crazy loud when flushed. And those balcony chairs! Ugh...they were SO loud when people above/around you moved their chairs. Again, those little rubber things for chair feet are cheap, Please invest in them Best Western!BAR: Not open during the day. So forget about a drink poolside.STAFF: Like I said, the housekeeper, bellman were great. Front desk and rest of staff I encountered I found meh...and unprofessional. So.....with all that said. I would say that if you go into it knowing and expecting these things in advance, then you can't really be too disappointed. For me, I am still undecided if I would stay here again. The balconies and location really are great....so probably.
Fan ran constantly and was very loud making it difficult to sleep. There were only three options: high fan, low fan, and auto fan. I switched it to auto fan and bumped the thermostat up to 80 thinking the fan wouldn't run often and the room would get warmer as it was extremely cold. Fan never stopped running and the room remained cold. My children were bundled in blankets sleeping at this point, so I didn't notify the desk until the next morning. At the desk, I was told this was how their units ran. The bathroom had a small square vent about eye level. Some of the slats were broken exposing huge dust bunnies. Really gross to see as you're trying to shower.
I have stayed here twice in the last 6 months the price of the hotel is extremely reasonable location is wonderful however hotel rooms are in need of updates. Outlets are loose and overall Decor is outdated But the rooms are clean beds are comfortable and for the price it can't be beat.
Great price and quality. It's walking distance from Disney Springs. The hotel was clean and bed was very comfortable. We were given an upgrade which had a cool view. Only downside was that parking is full if you get to the hotel late in the evening, but if you speak to the staff they will accommodate.
I am writing this at 11:45pm after being in Disney parks all day long, waiting on Maintenance to arrive at our room for the 4th time today. Twice, this morning, a fuse blew in the bathroom by me using my own hair dryer. Then, the AC in the room would never stop running, even after raising the temp. I called front desk at 5pm to ask Maintenance to check this while we were in the park. Got back at 10pm and room was like an ice box. Sent Maintenance up finally, who goes in the ceiling and turns heat on! Now we have heat and no room AC. We are now waiting again a half hour for help, exhausted from our day and can't go to sleep because this idiot is supposed to be coming to our room. This place is an old, electrical nightmare. Go to the Hilton down the road or anywhere else but this place. Bus to the parks and Disney Springs drops you off in Egypt anyhow, and you have to walk forever just to get in parks or back to the bus stop. Totally not worth the money. Run!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 325 Rooms
- 2 Pools
- 2 Restaurants
- 1 Bar
- Business Center
- Complimentary WiFi
- Meeting Room
- Car Rental Desk
- Gift Shop
- Laundry & dry cleaning services
- Complimentary shuttle service
- 2 Queen beds
- Video Game Console
- Shower and bathtub
- Furnished Balcony
- Alarm clock radio
- Makeup mirror
- Hair Dryer
- Safety Deposit Box
- Iron & Ironing board
- Coffee/ Tea Maker
Resort Location Map
Best Western Lake Buena Vista ResortLake Buena Vista,United States
- Hotel Contacts
- Extra Info
2000 Hotel Plaza Boulevard, Orlando, FL 32830-8440
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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