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Best Western Lake Buena Vista Resort

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Located in Lake Buena Vista, close to the Walt Disney World® Resort and premium outlet mall. 26 km from Orlando airport.
tripadvisor Traveler Reviews
  • Dave L : Attleboro, Massachusetts
A Complete Lack of Empathy

I still love this hotel. It has been my home away from home twice a year since 2012. I was there during the week leading up to the hurricane. On Friday my airline canceled my Saturday afternoon flight leaving me stranded. I immediately went to the front desk for help. I explained my situation and asked if I could extend my stay until Tuesday as I could not find a flight out till then. The woman I spoke to said "sorry can't help you". She said as of tomorrow at 11 am you have to leave. I explained that I was alone, had no transportation and no support of any kind in the area. Again she said sorry you have to leave tomorrow. She indicated that the hotel was now overbooked and others would be turned away upon arrival. I pleaded at least they have cars and the ability to continue north until they found an available hotel. I asked where can I go? Can't help you she replied. I asked for the manager. He is unavailable. He has business elsewhere on the property. He can't help you either. I was lucky in the end. I called airline after airline and finally found a ridiculously expensive series of flights that eventually got me home some 30 hours later. I understand the situation was difficult for everyone but the complete lack of empathy on the front desk staffs part, the absence of any interest to help me with any options or information is unforgiveable.

  • Juve_GLC : Santa Monica, California
Great Price for Disney Springs

I had not been to WDW in just a little over 6 years. Had a lot of friends in Orlando I wanted to see, but above all, it was the Disney experience that I wanted to get.This was a very last minute trip. I looked for availability for the Disney Budget Resorts and everything was booked. Even the All-Star Sports Resort had no available rooms for the days I was planing to travel.I knew I wanted to stay on Disney property, so I started looking for the hotels in the Disney Springs area and opted for the Best Western.Best Western gave put me within walking distance of Disney Springs and provided transportation to all 4 Disney Parks starting an hour before park opening to up to an hour and a half after park closings. It also provided shuttle service to Disney Springs starting at 6pm. Buses ran in 30 minute intervals and proved to be very convenient.Word of advice. Once you are done in whichever park you started out in and are ready to move on to another park, you can use the Disney buses to move in between parks. You don't have to wait for the Disney Springs buses to do this as they will only take you back to the hotel. Take advantage as much as you can of any transportation Disney has to offer to move withing Disney property. It doesn't cost anything and they run from 10, 15 and 30 minute intervals. Also, Disney Springs transportation from the Theme Parks starts at 4pm every day, but keep in mind that this is only one way. You will not get transport to the parks from Disney Springs.I arrived to the hotel around 9am since I took a red eye flight from LAX. My room was not ready yet, but I was allowed to leave my luggage and their storage room and went to spend some time at Disney Springs. Around 1:30pm I got a call from the front desk to inform me that my room was ready.My friends were with me, who I met at Disney Springs, and they gave me a ride to the hotel before going to Buffalo Wild Wings to meet other friends for the evening. The hotel was nice enough to let them park in the employee parking while they waited in my room for me to shower and get ready.My room was on the 12th floor with a breathtaking view of Disney Springs, the lake and the surrounding hotels in the Disney Springs area. The room was clean, nice and cool with plenty of pillows as per my request when booking. The AC in the room was easy to operate, plenty of coffee supplies. The room also has a safe which became really handy as I locked my laptop and other electronics there every day. It is very easy to use and I highly recommend it. Bathroom was clean with plenty of towels and toiletries. The TV had plenty of channels. I recommend Channel 7 if you are wondering what to do in the parks. This channel gives you a run down on everything there is to do at the Walt Disney World Resort. The rooms have a balcony with two chairs and a table (These were brought into the room the day before the storm). I loved having my morning coffee overlooking Disney Springs before heading out every morning.House keeping service was top notch. I can back every day to a clean room with re-stocked supplies.Front desk was very helpful as I had two items delivered to me from Amazon and held for me at the front desk. Do be advised that there is a 5 dollar fee for holding packages for you, but this is worth it as I really needed these items for my trip.The lobby has a Disney run shop with plenty to choose from in case you forgot to get a souvenir in the parks for someone. There is also a gift shop where you can get supplies like water, snacks, sewing kits, tape, envelopes... you name it.The eateries offer Pizza Hut products and the restaurant has a great breakfast buffet.I ended up extending my stay two additional days since my flight got cancelled due to Hurricane Irma. The staff was very helpful with integrating my Expedia reservation into their system so that I didn't have to change rooms or even check out and then check back in. The process was seamless and took no time at all for them to do. Everyone working the hotel before, during and after the storm were just great. Everyone very helpful and attentive to all the guests.I had a great time staying at the Best Western in the Disney Springs area. Staying here really made my trip memorable and I would not hesitate to stay here again in the future.

  • Eno30 : Niagara Falls, Canada
Great view of Fireworks

We stayed 9 nights and was one of our best Disney trips ever. Upgraded to a Disney view room and watched Disney Studios, Epcot and Magic Kingdom fireworks from our balcony. Great prices and package that included breakfast. Breakfast is important to us as we eat and hit the parks for a full day of Disney. Kathy, Anita and our omelette maker - Eron (sorry if spelt wrong), made the trip for us. We drove from Niagara Falls and loved talking to Kathy and Anita about back home New York state (even if we were from the Canadian side - go Bills!). We had a couple of minor bumps but were dealt with by maintenance - issue with slow draining tub. Front desk called to make sure all was well and didn't need to change rooms - all was great. Will be back.

  • 822victorq : Bronx, NY, United States
Great value for a great location

This hotel is a great option to stay at, when in town for visiting the Walt Disney World resort. It is serviced by regular shuttle buses to the 4 Disney parks. It is also within walking distance to the Disney Springs shopping/dining area.

  • 443estherc :

Everything is good but it is too dark in the guest room. The location is easy to get everywhere by waling distance (grocery store, McDonald, Disney Spring.). And hotel shuttle has service to 4 theme parks.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 325 Rooms
  • 2 Pools
  • 2 Restaurants
  • 1 Bar
  • Business Center
  • Complimentary WiFi
  • Meeting Room
  • Car Rental Desk
  • Gift Shop
  • Laundry & dry cleaning services
  • Complimentary shuttle service
Hotel Room:
  • 2 Queen beds 
  • Video Game Console
  • Shower and bathtub
  • Furnished Balcony
  • WiFi
  • Alarm clock radio
  • Makeup mirror
  • Hair Dryer
  • Safety Deposit Box
  • Iron & Ironing board
  • Coffee/ Tea Maker 
Kids Deal - Children 2-17 stay free when sharing with paying adults.

Resort Location Map

  • Best Western Lake Buena Vista Resort
    Lake Buena Vista,United States

  • Hotel Contacts
  • Extra Info
  • Disclaimer
BEST WESTERN Lake Buena Vista Resort Hotel
2000 Hotel Plaza Boulevard, Orlando, FL 32830-8440

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.