Holiday Inn Resort Lake Buena Vista
- What's Included
The amazing thing is no onesie was surprised when I brought up bugs No apologies No follow up from the manager Never stay in this third world hotel. There are so many issues Bugs Dirty floorsThe door was broken The sink crackedThe elevators slowThe breakfast suckedThe workers couldn't care less.
Had doubts about staying here having read reviews but we were not disappointed. A warm welcome from reception, very clean room on the 5th floor with balcony, complete with fridge and microwave. Room was always well made up when we returned. All staff very friendly from reception, breakfast staff and room cleaning ladies and the girls in the hotel shop. Breakfast was included and the food was plentiful and areas kept very clean by the staff. Hotel was located close to Disney springs and within walking distance to great family restaurants.For the price we paid and what we got for our money this was a great choice of hotel and would happily return in the future.
I was excited about the hotel stay and a few times the employees were rude. Once when I called from NY to ask about my stay a few days later, the receptionist kept me on hold and was attending to guest in front of her. When I asked if she can answer my questions, she snapped back at me and said she was taking care of customers in front of her, but never told me to hold. That should have been my sign of things to come.When we checked in the woman helping me was rude and said, I can't answer your questions, until I check you in, again, horrible tone and couldn't multi-task; it was 11pm and I didn't want to look for another hotel. The hook behind the door of the bathroom fell off when we put our towel on it and I wanted to scream! Bathroom in room with two queen beds is small and pool pictures look much better on the website then it is in person. I never write negative reviews, but I know they can be helpful. Hopefully you're stay will start better then mines.
It was one of the worst vacation experiencies I had. We found 4 cockroaches in our stay. We killed one of them in the bathroom and it was not cleaned the day after, as the attached photo shows. Then we got a new room and the toilet flush was broken - we asked the front desk for maintenance but they never sent anyone to fix it. Terrible, horrible hotel.
This was our second hotel during hurricane matthew. Staff was nice and facilities were clean. Breakfast is including and have lots of items. Very close to disneyworld and other attractions. I would definitely stay here again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 503 rooms
- 2 restaurants
- 2 bars
- Convenience store
- Laundry room
- Free scheduled shuttle to Disney theme parks, Universal Orlando, SeaWorld and Orlando Premium Outlet Malls
- 2 queen-size beds
- Full bathroom
- In-room safe
- Maximum occupancy 4 persons
- 1 king-size bed
- Separate kids' area with 1 set of bunk beds
- 2 TVs
- Maximum occupancy 4 persons (of which no more than 2 can be adults and 2 children under the age of 12)
- 1 king-size bed
- Separate kids' area and 2 sets of bunk beds
- 2 TVs
- Maximum occupancy 6 persons (of which no more than 2 can be adults and 4 children under the age of 12)
Resort Location Map
Holiday Inn Resort Lake Buena VistaLake Buena Vista,United States
- Hotel Contacts
- Extra Info
8686 Palm Pkwy, Orlando, FL 32836-6433
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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