Delano Las Vegas
- What's Included
We booked online through priceline.com and no resort fees were mentioned in the booking process nor on the receipt from them. Upon check in, we were told the credit card is held for incidentals and room charges only and were never informed of a resort fee. When I inquired about the charge at check out, the front desk agent (Marlyn?) was extremely confrontational and insistent on proving me wrong. The front desk manager did nothing to accommodate my concerns and proceeded to charge my card for the fee that I clearly stated that I did not authorize ($35 plus tax). We had a great stay at the hotel and would love to come back in the very near future, however this has left us with a very poor first impression.
I would have given I would have given it a 5 star, however at check in the front desk clerk was rude and check out took a long time.During our stay the cleaning staff were all very nice. Our room was beautiful however our room phone went dead and and an out let did not work, small inconveniences.
This hotel drips of an arrogant has been ego type ambience. Save your special "overnight" experience for a tried and true location in Las Vegas. I would suggest Encore, cosmopolitan or even Ceasars. (When I suggested they should learn from Ceasars, their nose went even farther in the air!) The staff have a lot of attitude without the ability to surprise and delight. Very dark themed hallways in the hotel tower hallways. Hard to enjoy the pleasant rooms because of the other issues. I will say the bathroom and the larger than usual Spa Quality Soaps, shampoos and accessories are a home run for this lack luster experience. PS-I am soProud of myself for actually speaking up and writing my first bad review for a hotel. This place drove me to it and I decided I will speak up!!!!!
I think I am done with MGM properties. It is plainly apparent they are cutting to the bone in the hotels and beyond. First, when I spend +$200 a night on a hotel room, I expect towels that don't look like they came from my local gym. Second, when a brand like Delano has a brand standard for toiletries, you should stick with it. Finally, a $40 resort charge and the wifi barely worked. When I asked the front desk why, "it is what it is"...nice. The rooms are fine and the beds are nice, but give me a break with the little downgrades everywhere.
We stayed here for my husband's work conference after spending one night (on our own dime) at the Bellagio. While we loved the Bellagio, we loved the Delano more than we expected! Service was top notch all around, from check-in to the concierge, to the housekeeping staff greeting us into the hallways. The rooms were gorgeous and huge...we liked having a suite as the standard room! The main bathroom would have been fantastic on its own, but the extra half bath was a cool bonus. Our room had a great view of the strip. As others have commented, the hallways, lobby, common areas of the Delano are artsy and beautiful. Although I love Vegas with all of its casinos and noise, there was something to be said for the tranquility of the surroundings here. That being said, it is literally down a hallway from the Mandalay Bay casino should you want that! We liked the shops connecting the casino with the Luxor, and the tram made it easier to get further up the strip. The Delano pool was nice, chilled out and sophisticated (loved the loungers in the water!) and nicely removed from the rest of the Mandalay Bay complex (which was awesome, if we brought our kids they would have LOVED it, we were just looking for a calmer experience, which the Delano delivered!). The only frustrating thing about the pool was it appeared all of the chairs were either taken or had reserved signs on them. By taken, I mean that half had a towel on them but no body on the chair (and a total of 4 people physically in the pool). The nice hostess offered us $25 reserved chairs, which we could not justify based on the fact the chairs were identical to the free ones! We watched the chairs for awhile and no one was returning to the abandoned ones. We went up to a group of women and asked if they had seen anyone using the chairs by them since they had been there, and they said no, there hadn't been anyone using them. We stayed in the chairs for the next several hours and no one returned to reclaim them! This is my only complaint though! Everything else exceeded our expectations! The location is not ideal if you have never been to the strip and plan to hike it several days in a row. The pool and several restaurants in the Delano/Mandalay Bay complex and shopping area make it feasible to want to stay right there for a couple of days!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1117 suites on 43 floors
- 2 a la carte restaurants
- Additional 20 restaurants located at Mandalay Bay
- 2 bars
- 11-acre tropical water environment at Mandalay Bay featuring more than 2,700 tons of real sand, 1.6 million-gallon wave pool, lazy river and 3 standard pools
- Business centre
- Casino nearby
- Parking and valet (fee)
- 2 queen-size beds or 1 king-size bed
- 1 full bathroom and 1 bathroom with shower only
- 2-line telephone
- 42" Plasma TV
- Hair dryer
- Internet access
- Floor to ceiling windows
- Separate living area
- Max occupancy: 4 in queen room; 2 in king room
Resort Location Map
Delano Las VegasLas Vegas,United States
- Hotel Contacts
- Extra Info
3940 Las Vegas Blvd South, Las Vegas, NV 89119-1002
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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