Four Seasons Las Vegas
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We've been to Vegas before and this time, wanted a quick and relaxing getaway away from the smoke and crowds. This hotel was perfection and quickly made it hard to think of staying anywhere else. What made it so wonderful was the staff and service. Everything and everyone was focused on our experience...needed something? No problem. The ambiance was relaxing and everything was spotless. The pool area and service again were great. The complimentary town car was such a fabulous amenity and we used it a couple times. Everyone from the entrance to housekeeping were truly great. The only room for improvement was the room - it was elegant and nicely appointed...but I actually preferred the rooms at the Aria.
The Four Seasons is a casino free hotel located right at the south end of the strip and very close to the airport- took about 10-15 minutes in a taxi (cost about 15 USD). The bellboys were polite, helpful and friendly, opened doors and gave us a warm welcome. Check in was seamless and instant from a delightful reception lady at the front desk who presented my children with named cookies which was very thoughtful. We did ask one of the concierge ladies a few questions and we were provided with a double sided sheet with family ideas as we were travelling with children. However when we asked about good typical American diners for breakfast as my children had heard about the delicious American pancakes offered we were met with silence and blank stares, then after some prompting we were told to go to the hotel buffet restaurant and she raved about the doughnuts. So off we trundled to the hotel restaurant and paid the ridiculous $40 EACH (less for children) for breakfast and no, unfortunately the doughnuts were absolutely nothing to write home about. The following days we went to Denny's on the strip- FAR superior breakfasts which cost under $40 for all 4 of us!!We ate from the room service menu which was of a good standard and the guy who delivered it set it up beautifully in our room. The Four Seasons is located within the Mandalay Bay Hotel on the top 5 floors. We paid extra upon booking for a strip view room and it was well worth it. Our room was beautiful with a spectacular view overlooking the Luxor and up the strip on one side reaching round to the airport. I'm very fussy with cleanliness and I'm pleased to report it was spotless. My son had a fairly bad nosebleed one night and he left the bed/bedding/mattress/bathroom mat and floor in a big mess, I was very concerned. In the morning I went to the reception and the lovely lady made a fuss of my son and made sure he was ok and said we had absolutely nothing to worry about regarding the room and she would make all the arrangements for us. The fabulous maids turned our room into a spotless haven again, cleaned everything and replaced all the linens and mats. Such amazing service. The beds are the most comfortable I've ever come across!Obviously going to Vegas with children is a very different experience to the big standard trip, but we found loads to do that kept us entertained. I cannot comment on the casinos as we only passed through them to get to the monorail or for food. There were loads of work functions including a huge IBM convention so it was filled with business people but I hear that's very common for Vegas. Check out is at 12 noon and we were told we could keep the room until 1pm at no charge or $50 charge (plus $6 tax) to keep it until 4pm. We chose the latter and took our children swimming for a few hours before freshening up back in our room before leaving. We didn't use the Four Seasons swimming pool as we went direct to the Mandalay Bay beach area. There is a great wave pool (children must be over 48 inches to enter otherwise they need to remain to the shallow left hand side of the pool) and a lazy river (very fast!) but unfortunately the tube (large rubber ring) shack was closed so we had to float round without the inflatable which was a shame- but still great fun. It was very reassuring to see the whole water area heavily life-guarded. And they weren't standing around chatting or playing on phones etc either they were actually watching the swimmers. It felt very safe for our children.Each time we entered or left the hotel by the main Four Seasons entrance we were met with smiles and great service from the bell boys. The tram/monorail is situated in the Mandalay Bay and runs to Luxor then into Excalibur. This service is complimentary. The monorail that runs from MGM Grand up to Stratosphere has a charge ($48 for 2 adults & 2 kids 24 hours).The one thing that really stands out to me about Vegas in general is the music. It's absolutely everywhere- airport, hotels, the strip, casinos, outside shops, in toilets, on the monorail- you name it, there's music! Also for an alcohol fuelled city it really is quite clean! We were up and out by 6/7am most mornings and saw the hard working county workers cleaning/spraying/wiping the streets and fountains. Another weird observation is there are plenty of public toilets - all of which are clean, well stocked with toilet paper and toilet seat covers which is a rarity in the UK! Downside is the escalators which are mostly broken but there are steps and lifts/elevators, I'm just being lazy!I love travelling to America as I find people very polite, welcoming and friendly. Customer service far exceeds ours in England.This was my first visit to Vegas and absolutely won't be my last. I'm not sure I would stay here again as I would prefer to be more strip-central next time. That said, I would feel very comfortable recommending this hotel to others. If you are travelling with children this is a superb choice.I'm a pretty harsh critic who never gives full marks and although I'm very very tempted to give the Four Seasons 5 stars, I cannot but I would give it 4.5 if I could!
I love(d) staying at Four Seasons' properties. Until Las Vegas. My last stays at Four Seasons were Orlando, New York and Seattle. Las Vegas is a poor, over-priced peer and is not truly worthy of the Four Seasons name.1) I booked my rooms for my company 10+ months in advance. Unlike the other FS, I was unable to make a block rate.2) ALL of the rooms had different rates for the same level of room and different rates for the different nights stayed.3) I was guaranteed the "lowest rate" via email and confirmation but this guarantee is worthless.4) I tried 14 times to correct the variable rate issue and was unable to resolve it on the phone. At times, I was put into a voicemail or queued on hold until disconnected.5) When ACEP rates were released, they were $125 LESS than my guaranteed lowest rate-- FS would NOT honor the guarantee.6) I was given a 3pm check-in time via the FS app. I arrived at 3:30. My room was not ready. Only half of my party's rooms were. My room, incidentally, was ready at 8:21pm. I have the email to prove it.7) The Veranda restaurant service is poor, slow, inattentive and a during each of the 3 meals we had eaten there, there was always a mistake or two with our order.8) The FS is truly not a separate property. It is the top floor of the Mandalay Bay and the experience overall is like staying at the Mandalay Bay.9) The sink in my room was blocked and required a plumber.10) Waiting for a cab at the Four Seasons (even with advance notice by calling forward from the room) is an ordeal. It can take 30+ minutes. One time, I used my Uber app while waiting at the entrance. The Uber arrived before my cab. The complimentary van/car was never seen by me on my stay11) There are no apologies or accommodations for mistakes or over-charges. I was unable to speak with the front desk or general manager.12) The electronics and work-spaces in the rooms are sub-par for a FS. I had a suite and the desk was smaller than the size and quality I would expect from a Fairfield Suites!13) The location is far from "the strip" and getting back and forth is a challenge.14) Staff (with the exception of housekeeping) are not trained to the appropriate level for a FS experience. They could all work for any of the resorts or hotels and I would not be able to tell the difference.15) We were promised 4 of out rooms and the 39th floor and we were split between 35,36 and 39. Again, these reservations were made 11 months in advance!I will not be staying at this property again. If I had to, I would book the Mandalay Bay and pay less for essentially the same property and level of service. The price guarantees and guaranteed check-in time are meaningless.This truly is NOT a Four Seasons experience.
This hotel is very nice with no smoking or casino influence. The restaurants are nice with interesting food. Easy taxi and limo access with no wait lines. Great courteous staff.Charlie Palmer with a not great but adequate wine list. The food was great. We would stay there again.
If you have ever wanted to splurge on yourself and or your family? Try this four seasons for 4-5 days, from the time you check in to the time you leave they will have you feeling like some kind of celebrity by stays end. AAA+++ STAFF, FOOD, ROOMS.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- The only non-gaming hotel on The Strip
- Small, intimate hotel with 424 rooms located on the 35th to 39th floors of the Mandalay Tower
- Outdooor heated pool
- Wheelchair accessible
- Guests have easy access to facilities & services of Mandalay Bay Resort & Casino including signing privileges at more than 15 restaurants
- 1 king or 2 double beds
- Cable TV
- In-room safe
- Iron & ironing board
- Bathroom with tub & shower
- Maximum occupancy per room is 3
Resort Location Map
Four Seasons Las VegasLas Vegas,United States
- Hotel Contacts
- Extra Info
3960 Las Vegas Blvd S, Las Vegas, NV 89119-1046
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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