Hard Rock Hotel & Casino
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We had a room booked in the HRH Tower and found that there is a separate entrance for cars and guests for check-in - having made the mistake of going to the Main Front Desk in the original building. It is faster to check-in and valet the car in the HRH Tower. After a long walk to our room, we were quite impressed by its modern light feel but soon found that no USB ports are available to recharge the iPad a fact that seemed to bewilder the staff when approached. Another annoying problem was the constant noise of the air pressure from the corridor under the room door plus the clicking of the outside metal structure as the afternoon sun expanded it. When we tried to sunbathe we found one of the pools closed for a private (and noisy) function and because of the tall structures around the available pool, sunlight hit only half of the pool area. Guess which part we had to use! This was disappointing and once more, guests are put in second place to those who pay more for privacy. Why is this?The Casino and bars surrounding it always had their fair share of exuberant guests making the area impossible for a quiet chat and prices were high.If the 1 cent slot machines (which seem to have been replaced by childish, idiotic and high light intensive machines throughout Vegas) weren't a minimum of 30/40/50 cents, we would have played more and there was a noticable lack of people playing. Two days was enough.
We unfortunately stayed a week at this hotel. They neglected to tell us they were doing renovations and we had the joy of being woke up at 5-6 am everyday. The room was disgusting when we got there and it took 3 days to have it cleaned properly. The furnace/air conditioning front panel fell off the first night in the middle of the night and took 3 days to get it fixed. The inside of the furnace hadn't been cleaned in a year or more (my hubby does this for a living and was appalled) and all the layers of dust and who knows what is blowing around in the room. They offered another room on the same floor but why bother, the noise is coming from above and if that furnace isn't cleaned you know the others aren't. No wonder people get sick there. I also am including pictures of maintenance issues that never got fixed on our floor the whole week we were there. They also pressure wash the pool area until 2 am so don't get a poolside view! The noise is unreal. Our safe fell apart and it took three days to get it fixed after repeated promises and guarantees it would be fixed. When the guy came he told me he had never got a call till that night. So I did not like the repeated lying. While the front desk staff were friendly it's a shame they didn't ensure the complaints were addressed. They did comp our resort fees and as far as I'm concerned they shouldn't be charging any and that did not make up for the dirty room and inability to sleep. While we expected things like the odor of weed the haze in our hallway was unreal. We met many people who checked out for the same reasons. Even the cab drivers said it was a shame it's a dump now, it used to be a great place. The lack of waitstaff going around for drinks was also poor. You could sit 2-3 hours at a machine and never get a drink. The renovations also mean no little store to buy items if needed. Very pricy drinks. Save your money and go somewhere, anywhere else. The only good thing about this hotel is the amazing displays and that is worth seeing. Just don't stay there.
Arrived early today, (Sunday Oct. 23rd). Did a pre check in, because it was in the morning when our flight came in. We really wanted to use the pool because we heard how great it was. They told us they would call us as soon as our room was ready. By 3pm we still had no call, so went back to the hotel to find a 45 min wait in line to get our room. After walkung to the Paradise Tower, which is way off the beaten trail, got changed and went to the pool. Horrible experience. 2 pools shut down, dirty, no hot tub at all. The staff seems extremely unhappy and they hate their job. We left immediately. Now back in the room, we can't rest due to the ridiculously loud music. I called the front desk and they said there is no room that is quiet at this hotel, so dont plan on resting. We usually stay at much classier hotels. After making the mistake of trying the Hard Rock, we will never return here. Definitely worth the extra money to be comfortable where you are staying. If you have ever stayed at a nice hotel in Vegas, you will be very disappointed if you choose the Hard Rock over one of them. I wish I could let you hear what I am hearing in my room right now, coming from the pool area...no way you can even try and get some rest. Be wise and stay away if you enjoy a hotel with class and good service.
The hotel is a buzz with activity. Everything is 24 hours open! The rooms are clean. But hard rock theme wise very spartan. The a/c took forever to kick in. The bathrooms don't have working exhaust vents. Inspite of resort fees there are no coffee/tea machines or kettles in the room. Even wine glass requests come at a price of $4 All in all. Good for partying. But could do better for leisure.
Checked in and went to casino. Came back to my room and my wallet in my travel bag had all the cash stolen. Welcome to vegas. Security is investigating but I suspect they are the theievs. After all who else has access to your room when you're out.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1505 Rooms
- 5 Restaurants, including: Nobu, Pink Taco, 35 Steaks & Martinis, Mr. Lucky's 24-7
- 7 Bars and Nightclubs
- The Joint, 4000 person capacity concert venue
- 4 Pools
- Fitness centre
- Laundry services
- Valet or self-parking
- Internet access (fee)
- One king or two queen beds
- Feather pillows and Goose down comforter
- Large bathroom, some rooms have dual sink vanity
- Bose CD player or iPod clock radio
- Flat screen TV
- Hair dryer
- Iron/ironing board
- Robes (on request)
- Laptop safe
- Mini-bar (fee)
- Up to 476 square feet
Resort Location Map
Hard Rock Hotel & CasinoLas Vegas,United States
- Hotel Contacts
- Extra Info
4455 Paradise Road, Las Vegas, NV 89169-6574
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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