Hard Rock Hotel & Casino
- What's Included
Reasonable rates (although, the hotel charges a $30 resort fee....yet closed 3 of the 4 pools during the week-hardly resort like!). The one pool that remained open was nice-plenty of lounge chairs, and it had sand-like a beach. The bathroom was really dark-my room had red and black wallpaper and black tiles-you could hardly see. But overall, the room was comfortable and spacious. There was a 24 hour diner, which was really good.
Facilities are less impressive than expected but it would have been ok without two small issues. First of all the rudeness of the receptionist, We arrived at 2 am because our flight was rerouted to Ontario due to string winds. Our surprised was to be told in a very contemptuous way that our rooms (2) were not available anymore. When asking why the answer was just "well, this is 2 am". Our rooms had been blocked and fully paid for more than 3 months and they cancelled them without previous notice and without taking account this was a force majeure situation. The receptionist was absolutely not receptive or opened to any discussion. We were simply offered different rooms (lower standard than booked) and asked to move on the next morning without any help to move our luggage. Second point: the bathroom of my room smelt terribly bad (like abandoned eggs...) without any chance to get it fixed-
The Hard Rock Hotel really started out great – although it ended with a thud. Allow me to explain please. First, the good. Being off of the Strip, getting to the hotel and getting parked is super easy – much easier than fighting traffic up and down Las Vegas Blvd. And parking was a breeze – so easy, that there really was no need to valet, even though it is complimentary. We had reasonably short line to check in, even though the hotel used the same line for both check in and check out – most folks were still checking out while we were checking in. We were able to get pre-registered quickly and efficiently, as our room was not yet ready. The agent promised that we would get a text message as soon as the room was ready. She also gave us instruction on the use of the complimentary shuttle to get the shopping across from the Wynn. This worked out well for us as we were waiting for our room to be ready. As it turned out, just about the time we left on the shuttle, our room was ready as promised. No harm, no foul as we wanted to get out and around anyway. Once we arrived back at the hotel, we were able to get keys to the room from HRH front desk, even though we were in the Casino tower. Super easy and super quick too. Our room was on the 2nd floor, and while this is a multi-use floor for the hotel, it was clean and quiet. Our room overlooked one of the pools and it was of a decent size too. The bathroom seemed a little small, however it also appeared that it would meet our needs. The room was also tastefully furnished with nice furniture and a large TV – so far so good. The challenges came as we returned to our room after a show on the Strip. First off, and this is minor, however both the toilet paper and the facial tissue felt like it belonged inside of a Motel 6 and not the Hard Rock. The major issue was that the shower in the bathroom wasn’t working. You could get hot water for a bath, but the control to divert water for the shower head wasn’t working properly. This is a huge disappointment for a nice room in a good hotel. And at almost Midnight, it was really too late to do anything about it – so off to bed we went, without showers.I think that the biggest disappointment of all, was the very nonchalant attitude of the agent who checked us out. I told her about the issue, and all she could say was ‘well why didn’t you call us?’ To which I replied that at 11:30 at night, I don’t want to call someone to come and fix the shower OR move us to another room – simply neither of which is an acceptable option in my opinion. When she asked if I wanted a receipt, what I said was, “are you going to discount the room for this inconvenience??” She looked shocked that I would even ask for a discount. She then marched off to see someone in the behind the front desk of the hotel. The agent came back and informed me that the resort fee would be waived – I took it, because it was clear, that’s all that I was going to get in terms of compensation for the trouble. I really, really think that the manager could have come out into the open and offered the approved solution AND apologized to us. I got neither of those. At 7-something in the morning when the desk is not busy and there is almost no one else around, that’s the very least that the manager/supervisor/head busboy or whoever she asked (if she asked anyone at all) could have done. Especially since the agent really didn’t seem too concerned about the inconvenience. Maybe she just didn’t show it, I don’t know. In any case, it has left a poor taste in my mouth about returning. I feel like that is too bad also, because overall, I really wanted to enjoy the whole experience and come back again; I’m not sure that the apparent apathy at the front desk supports that conclusion.
My fiancé had a aviation convention and we decided to take advantage and use this as a vacation. We went 2 days before the convention, and stayed 3 days after for a total of a week. He had been to Vegas before but it was my first time. I like to do a lot of research before any trip to find the best place to stay, close to what we want to do etc. I found that the hard rock seemed like a good deal compared to some of the big names right on the strip. When we checked in we got to our room in the casino tower which was 2 queens in an accessible room and we had booked a king. We were so tired from flying that we left it, and called down the next day. We got moved to a 1 bedroom suite in the Casino Tower with views of the strip and it was INCREDIBLE! (I also hear the other towers have a great views too, full window, etc)As far as the hotel, it was not as crazy as some of the ones that we walked into while walking the strip (cosmopolitan, mirage, caesars palace) but it was fun, upbeat, and the staff were all around great. We ate a few times at the hotel - you must check out culinary dropout, its cute, trendy, and a super nice out door area with games and tvs). Its close enough to the strip but also far enough away from the chaos. There is a dunkin donuts in the hotel but the prices are pretty high compared to a normal store and there is a dunkin steps across the street with the lower prices.The room we were moved to was almost TOO big. It was already a decent size bedroom + bathroom, and the separate living room we barely used.
For sure not a place for a relaxing stay! Too noisy! Too busy! It took us some time to find a quite place in the pool area, because 90% of the guests are party people and they want to share their "good mood" with the rest of the guests. Housekeeping did not clean used glasses and did in general a lousy job. The staff @ HRC-Shop was not helpful at all, has no clue about the products they sell and seems to hate their job (or customers).Had a room @ 17th floor in Paradise Tower with a view at the pool area and in the distance we could see the hotels located on the Strip. The variety of the restaurants guarantee that you definitely will find the right meal for your taste and there is almost no time limit for your hunger.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1505 Rooms
- 5 Restaurants, including: Nobu, Pink Taco, 35 Steaks & Martinis, Mr. Lucky's 24-7
- 7 Bars and Nightclubs
- The Joint, 4000 person capacity concert venue
- 4 Pools
- Fitness centre
- Laundry services
- Valet or self-parking
- Internet access (fee)
- One king or two queen beds
- Feather pillows and Goose down comforter
- Large bathroom, some rooms have dual sink vanity
- Bose CD player or iPod clock radio
- Flat screen TV
- Hair dryer
- Iron/ironing board
- Robes (on request)
- Laptop safe
- Mini-bar (fee)
- Up to 476 square feet
Resort Location Map
Hard Rock Hotel & CasinoLas Vegas,United States
- Hotel Contacts
- Extra Info
4455 Paradise Road, Las Vegas, NV 89169-6574
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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