Hard Rock Hotel & Casino
- What's Included
I should start by saying that all of the staff encountered at this hotel were perfectly nice and helpful. Our room was nice enough. That's where the positives end. This hotel is not very close to the strip. We knew that before we went, but we weren't prepared for how isolated it feels when you're actually there. I believe there is a shuttle to the strip, but it operates during the day and not during the times you actually want to go. We were in the Casino Tower, so to get to our car (free parking is a perk), we had quite a hike... through the Casino and lobby to the elevator bay to the parking garage. So that was annoying, but a relatively minor annoyance. The worst part of this hotel is that it advertises a huge pool area with multiple pools to choose from. When we were there, most of the pools were closed, and the main pool was packed and dirty. For some reason, the hotel has sand all around the pool area where the loungers are set up. Said sand is not nice fine white sand, but coarse, dirt-like sand that makes the pool look gross and burns the bottom of your feet. And I mean BURNS. It does not feel good. It also seems to retain heat, making it incredibly uncomfortable to hang out on the loungers for very long. Also, drinks at the pool were overpriced and contained virtually no alcohol. If you're going to Vegas, spend the extra money and book somewhere closer to the strip.
Stayed here for the second time and though it didn't live up to the first time the pools here are hard to beat. They rent cabanas for food and beverage minimums and you get VIP service it was great last time and this time as well. Our first room was not as nice as I remember with lots of scuffs - looked like it needed a deep clean - they were excellent at moving us rooms. Last time we stayed we enjoyed how much the waitresses came around when gambling- not the case this time so after the first night we didn't continue on gambling there. It is probably a 10-15 min walk from the strip which makes it a quiet easy going place to be but slightly inconvenient if you want to get on the strip for something in the evening- it is about a $10 taxi ride- (however Vegas was very busy when we were here - I recall it being lower last time)They have a 24 hour cafe in there with good food and large portions ( we shared a breakfast item there both days and were quite impressed).
We booked a suite here for our first stay in Vegas. Nice looking reception, although finding the right parking was a little complicated. No valet was interested in a rental full size SUV. We arrived a little bit before checking time. The lady at the reception did all the paperwork, before letting us know we had to wait, she didn't even checked whether the room was ready. We didn't really feel welcome. We eventually got the keys and found a decent suite. Comfortable queen bed. Large bathroom. The audio system unfortunately does no longer work. After a short night, we also found out that the rooms are not very well soundproofed. We were waken up at 5:00 by neighbors fighting and shouting in their room. We called security to not avail.During our stay not all swimming pools were open. The remaining areas were quite busy. We rented a private booth, which is a quite a reasonable offer since you can use the $200 you pay as credit against food and drinks (nice margarita's). Just a warning here since the check includes by default a gratuity which comes in addition to the tip you can give to the pleasant and helpful attendant and host. We were not attentive enough and ended up paying a 40% tip, not deserved.The hotel has several restaurants. From those we tried, nothing amazing. The oyster bar is fine and quiet to a certain extent compared to other places such as the Nobu where the noise is so loud that you cannot even hear the waitress taking orders; we eventually left without being able to place an order. The outside area of the Culinary Dropout is pleasant as well, nice craft beers, great and fun waiters and live music.After the disappointing check in, we were completely taken aback the next day when returning at 4:00pm to the room, we found out that no maid service had been provided. The maid showed up later when we were preparing for dinner and evening gambling. Unacceptable.Check out was not better. We had to request several corrections. The folio was corrected, but the funds unduly taken from the credit card haven't been refunded after three days. A last warning about the minibar. We opened it, took a few things to check, decided instead to go for a drink in the casino, put the drinks back in the minibar, and still they were charged to the room.I tried to get explanations about some the games I didn't know, but apparently that service is not offered. Not an incentive to play either. There are definitely better places in Vegas.
I flew from Ireland to meet friends from America at the Hard Rock, it is spotless but that's the best thing about it, there was only 2 pools opened which were so busy you couldn't get a bed and the music was so loud you couldn't hear yourself think, meeting up with friends we wanted to chat and catch up but this wasn't the best place to do it .... they could of had another pool opened for more guests , they def cater for young ones that want to party, I'm 50 and enjoy a party but not to that level.... the drink prices are ridiculous at the pools $32 per cocktail , $60 for a jug , $10 for a small beer , total joke , unless your going as a millionaire reconsider , there is a bus that takes you to the strip for free buts quite small and it was always full and it didn't come back for extra people waiting, and with the heat you need a taxi to the strip roughly $17 dollars each time, I walked it once but it wasn't worth it , too far and too hot .My daughter whose 21 got stuck in the lift, she rang us to the room screaming in an awful state , I phoned the front desk they sent security so after about 10-12 mins she was sorted but was left very upset , I went to the manager the next day and he said she wasn't stuck she just doesn't know how to use the key card, I said she's 21 not 2yrs plus their maintenance had to come and help , he said il give you 4 free drinks and that's it, I was disgusted I wasn't interested in free drinks the fact that it happened should mean they're ontop of it and doing something about it, my chum sent me a pic the next morning of the same lift stuck between floors with doors half opened, so manager was rude and ignorant , also you need to keep and eye on your bill each single chum of mine had extras from the fridge added onto their bills and when they contacted the manager he said if you tried to open the fridge it has billed you.... so people be very careful when checking out that you check your bill, all in all spotless hotel but very costly to leave the hotel to go anywhere in a taxi and also to eat and drink in the hotel , I love Vegas but would never stay here again
This review is for the hotel's poor amenities. Lyft/Uber pickup point is a far far walk, in hot and dingy spot. This shows poor understanding of your guests preferences and forcing upon us your personal preference: rude, expensive and dirty taxis.I will also leave this review on TripAdvisor's site to alert others about a poor access to the public transportation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1505 Rooms
- 5 Restaurants, including: Nobu, Pink Taco, 35 Steaks & Martinis, Mr. Lucky's 24-7
- 7 Bars and Nightclubs
- The Joint, 4000 person capacity concert venue
- 4 Pools
- Fitness centre
- Laundry services
- Valet or self-parking
- Internet access (fee)
- One king or two queen beds
- Feather pillows and Goose down comforter
- Large bathroom, some rooms have dual sink vanity
- Bose CD player or iPod clock radio
- Flat screen TV
- Hair dryer
- Iron/ironing board
- Robes (on request)
- Laptop safe
- Mini-bar (fee)
- Up to 476 square feet
Resort Location Map
Hard Rock Hotel & CasinoLas Vegas,United States
- Hotel Contacts
- Extra Info
4455 Paradise Road, Las Vegas, NV 89169-6574
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