Harrahs Laughlin Casino and Hotel
- What's Included
We stayed at the Mirage from 3/23 to 3/27. This was out first trip to Vegas and we had heard good things about this hotel. It is a beautiful and well kept up hotel for sure. We were comfortable for our entire stay, however a few things bothered me about this place. We checked in about 2:30 PM on Thursday 3/23. The room was supposed to be ready at 3 pm ( check in time) so we knew there may be a few minutes wait for our room to be ready....no problem. At about 4 pm we realized that we never received a text from them stating that our room was ready ( which is what we were told upon check in). We waited in the long line again to go check on the status of our room and lo and behold it was ready but nobody bothered to tell us! No big deal...we were happy to be in Vegas. The room itself is a bit outdated as far as amenities and for the price PLUS the resort fee I found this irritating. No coffee maker in the room (arghhh!) and no refrigerator to use other than the mini bar fridge. If you open it for any reason you will be charged! There are no plugs next to the beds or nightstands other than behind the small nightstands that are there, both plugs are being used for other items near the bed. It is clear to me that EVERYTHING about this resort is geared on making you spend extra money. If they provided coffee in the rooms you would bot need to go get a $5.00 cup of coffee every day. The pillows on the bed were too big and fluffy for my liking, the bed was comfortable enough but the one small thin blanket was not enough. The AC seemed to work mediocre and we could not get the room cool enough for our liking most days. Overall we were not unhappy, but just felt like for the money we spent we expected a bit more. Even Best Western hotels offer these items in room. I have no other Las Vegas Hotels to compare to, so I can't really be sure others offer these things. I will say that the staff all throughout the hotel and casino were very helpful and kind. Will I return, maybe. But if I find another hotel with a coffee pot in the room I will have to stay there! The pool was fantastic, the restaurants were very pricey and mediocre in quality. The Pantry was probably the best , but again pricey. We found everything on the Strip pricey, that's just Vegas.
We stayed at the Mirage a few years ago and again, it didn't disappoint! Our room was nice and clean, the location is perfect, and the overall resort has withstood the test of time.We ordered from their room service "Pantry" everyday for at least one meal... it was some of the best tasting food we've had - well done! Vegas has gotten so expensive, believe it or not, room service costs the same as any restaurant!
I do not write many reviews, and when I do, they are usually positive, but I can't let this go.We stayed at the Mirage for the first time this past weekend. We usually stay at the Hotel at Mandalay Bay, but decided to give the Mirage a shot. We checked in Friday afternoon and spent most of the day at the pool. At about 5 pm, my wife and I were in our room getting ready to go out. Neither one of us were dressed and there was a knock at the door. I was within feet of the door with a towel around my waist and walked to look in the peep hole to see who it was. I then heard the door lock activate and the door started to open. I pushed it closed and looked in the peep hole and it appeared to be a hotel employee. I asked what she wanted and she said she wanted to check the mini bar. I told her no and she left. I then went to brush my teeth and the sink would not drain. Once we were dressed, we went to the lobby, and for the first time ever I complained to a hotel manager. I told her about the mini bar check and asked for the sink to be fixed while we were out. The manager said the mini bar situation should have never happened, and offered to comp our room for the 2 nights we had it reserved. That was a perfect response and I walked away happy.We returned to the hotel at about 9 pm (the sink was now draining). We were in the room no more than 5 minutes when there is a knock on the door followed by "housekeeping." I opened the door and asked what she wanted. She said she wanted to check the room. I told her the room was fine and she left. For the life of me I could not figure this out. Turn down service? Doubtful, it was 9 pm. When we went to bed, later that night, I dropped my shirt and pants on the floor next to my bag (against a wall next to the bed). I woke up in the morning and picked up my clothes to place them in a laundry bag. They (and the bottom of my bag) were soaking wet. I felt the carpet and it was soaked. The wall where the wet carpet was, was the backside of the sink (bathroom) wall. It appears whatever repair was done caused a leak. I went into the hall and asked one of the housekeeping people to look at what happened. She said she would call engineering. I told her we were leaving for the morning and they were welcome in the room. I returned to the room at about 3 pm, and though the carpet was still damp in the that area, it was not sopping wet like before. They appeared to have fixed the leak. I did not complain about the 9 pm housekeeping call or the leak. They already comped our room. We were in Vegas for a race, and I returned from my portion on Sunday morning at 3 am. When I went to my room, my key was deactivated. I went to the front desk to get a new key and gave the clerk my driver's license. She said I was not registered at the hotel and she could not give me a key. My wife made the reservation so the room was in her name, but we have the same last name. A manager was contacted and I was told there is nothing they can do, other than send security to wake my wife up. I went upstairs, woke up my wife, and called to tell them I was in. This was irritating but I can understand not letting a spouse in. She could be there with someone else, or they could be divorced. But if I had no say so there, why did the manager talk to me about the problems earlier?Sunday, check out day. I go to check out on the TV and it shows I owe for 2 nights in the room and $12 for a mini bar charge. We did not take anything from the mini bar. I called the desk and asked about the charges. She agreed to take the mini bar charge off but said we owed for our 2 night stay. I told her the manager (I think her name was Lacy) comped our stay. She said the manager comped our resort fees (which totaled about $79). She said there was another note that said I was offered one free night if I would switch rooms. This note was from the reported leak and that offer was never made to me and I told her so. She got Lacy on the phone and Lacy said she only comped our resort fees. I started to tell her about the other issues we had but stopped. I wasn't begging for the comp, and to bring up the unreported issues would seem like I was trying to get something out of them. I deserved the comp but I wasn't about to beg. I understand problems happen. I've only heard about how good the Mirage is from friends and family. Unfortunately for me, Murphy's Law was in effect. But for the 5 pm mini bar check, and the 9 pm housekeeping check alone I think I'll take my business back to Mandalay. The offer for the comp would have gone a long way in making us chalk this one up to one bad and unlucky weekend.
The hotel is beautiful inside and out, centrally located on the strip, and has a very nice pool area. The one thing I would like to have improved is a lower cost food court in the hotel. I don't always want a $50 lunch by the pool; sometimes an inexpensive snack is all that is needed.
The hotel is in a good location for access to the Fashion Show shops, the Forum shops and the Venetian shops. You can use a tram to Treasure Island which is handy for access to the Forum Shops which are a short walk away.The restaurants are very expensive for what you receive. Expect to pay $15 to $20 USD for meal items (not including drinks). Alcoholic drinks will run you $15 to $20 each. If you're having scotch, expect the pours to be small (accurate) and not generous...even with tipping well. Get a voucher from Tix For Tonight before eating at the Cravings Buffet...you can get one for 30% off. Oh yeah, no ice cream at the buffet...only frozen yogurt for dessert...the rest of the food items are great. The Pantry Restaurant is good, but expensive for breakfast. Share the breakfast sandwich there with your significant other...it's enough food for most.Fitness centre is large and adequate. The pool is huge, but hot tub is small.The rooms are cooled by "cooling systems" and not air conditioners...there is a difference, trust us. We had a long conversation with one of their maintenance people. The cooling system will automatically bump to 69 degrees F when you are sleeping since it does not sense movement in the room. The only way around this is to set the fan to high and bump the thermostat down to 63F or so...even then...If they offer to "comp" you for a night, ensure that they are doing so for the entire night's cost and not just for the resort fee which was $39 USD per night.Do not buy bottled water in the room unless you want to spend more than $10. It's not much cheaper down in the lobby in the little convenience store. Buy your bottled water elsewhere,,,like Old Vegas where it is $1 per large bottle.Although not a bad place to stay, there are better luxurious options such as the Wynn and The Encore.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1500 Rooms
- 2 pools overlooking the Colorado River, incl. 1 adults only pool
- 6 restaurants
- 2 bars/nightclubs
- Fitness centre (fee)
- Spa (fee)
- Tour desk
- Wedding chapel
- Laundry facilities
- Business centre
- Internet (fee)
- Golf nearby
- A/C & ceiling fan
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- Complimentary toiletries
- One king or two queen beds
- Near the pool area and casino
- Maximum of 4 adults
Resort Location Map
Harrahs Laughlin Casino and HotelLas Vegas,United States
- Hotel Contacts
- Extra Info
3400 Las Vegas Blvd. S., Las Vegas, NV 89109-8923
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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