- What's Included
I booked a room for a few nights at Mandalay Bay Resort I payed the initial portion, around 1/2 of the total as they requested to be done. I was then to pay the remaining balance at check in. To start off, my background is Sr. technical integration analyst for a global software corporation, I work with over 14 ERP systems including software as a service. Therefore, when I found that Mandalay had a Mobile Check in 'option' on my check in day, I was pleasantly surprised. I filled in the normal information, however I was prompted to enter my credit card information without having any total what so ever or details on what I was being charged prior to entering my information. So I logged out and then logged back in to ensure I had not missed anything. I again was only prompted to enter a card, so I went ahead and did so. I expected a receipt sent to my email, if I were to be charged. Instead, I received an alert (this was from my bank which I had alerts set up that I would have to manually approve for amounts over a certain limit) I was being charged close to double the amount of my balance. So I declined the charge and proceeded to call the hotel to determine what I was being charged. I was told that the hotel charges a $100 per day fee for incidentals, which is refunded after check out (this is supposedly in fine print when the initial booking is completed) I explained that regardless, the hotel should not request a form of payment from a customer without providing them details and amounts on what they are being charged. My intention was for them to look into what appeared as a defect in their mobile check in, the room coordinator could not have cared less. She only re iterated the fine print from the initial purchase date. I was then told that I would have to pay in person at the front desk, which I agreed to do, no problem, now that I understood the charges. What did not sit well with me is the way this was handled moving forward 1. I explained at the front desk the misunderstanding due to their mobile check in, and elaborated that someone should look into it. He could not care less.... Then when I attempted to order room service and place the charge on my room I was denied and told I had to pay cash because the front desk had noted this on my account. So although I explained why I declined the last charge and had payed my balance in full plus a few hundred in incidentals to the hotel, I still had to and only could pay cash! 2. The day prior to check out, I stopped by the front desk (at which time I was accompanied by a couple of friends) to ask about check out times. And the first thing that was brought up in front of everyone....was that my card had been declined and that I had a balance due! A note can be made to my account to have me only pay cash, but no one made a note that explained I had already paid my balance plus a few hundred in incidentals ? This was so embarrassing and unnecessary. Needless to say, I was noticed a defect and tried to help them by explained and possibly escalating so that other customers wouldn't be confused and caught off guard like I had been. I really hope the issue with their mobile check in is not by design.... Overall I was so turned off by the way I was treated I cannot believe this is Las Vegas hospitality at 'its best' and that staff has zero regard for the technology and inconviences this causes.
We chose the Mandalay for the pools. While nice, they were so busy many of the days that we had a hard time finding seats and a couple days found none. On the day it was finally quiet, they closed one pool presumably so they didn't have a pay lifeguards which is ridiculous. The wave pool and lazy river were so busy they weren't fun to be in most days. The resort fee of almost $40/day is ridiculous. You pay to stay at a hotel and have to pay an additional fee to use the pools? We were even charged that the first night when we arrived at 11 pm! Then if you so much as move one of the snacks form the mini bar or snack area, they charge you (we knocked something over and were charged $6 and didn't even eat it). You actually had to pay $5 to have coffee in the room in the morning. That's pretty pathetic. The rooms were nice, beds comfortable, but towels were cheap and we were never given enough. The restaurants in the Mandalay were upscale and very expensive for the most part. Three people eating a simple bagel/coffee breakfast costs $40? We eventually figured out we had to leave for cheaper meals. Lastly, we had a later afternoon flight home so asked if we could have a later checkout time. They charged us $30 to stay an extra two hours! Overall it is a nice hotel, but it's not fun to feel like you are nickel & dimed to death. The resort fee left a bad taste in our mouths. Charge slightly more for the rooms and include the pool, and coffee in rooms! I don't think we will ever go back.
Very busy around pool . At end of strip so can be a walk to see some other places , but the monorail helped. rooms clean . A bit slow on check in as loads of people trying to check in at once . Overall , Nice place to stay.
First time in Las Vegas, honestly didn't have high expectations based on people who have made everything out to be filth and strip clubs with some nice things in between. Mandalay Bay was fantastic. Check in was a breeze, I think we were lucky we arrived on a Thursday evening in April so there was no line. There was 6 of us and there were great about having 3 rooms all within a few rooms of each other on the same floor. We each had standard 2 queen room, view of rooftop and some mountains. Everyone we encountered that worked there was super helpful and pleasant. Exceptionally clean and well kept even through the weekend when it seemed thousands more people checked in. It was never overly crowded because it's so big and there's so many choices for eating drinking etc. Our room was clean, comfortable, and modern. Free WiFi worked pretty well. I liked that it was way down the end of the strip, kind of peaceful when you wanted to step away from the congestion. The pool was fun, we didn't have any problem grabbing a bunch of chairs together (6 of us), and they let us bring drinks from our room into the pool area (they just have you pour into their plastic cup). There's a well stocked market right by the elevators with great sandwiches, drinks, snacks, toiletries, etc that is always open. I will say the walls are pretty thin so if you are next to partiers you will hear them quite easily. However a quick call downstairs if it's at an unreasonable hour will elicit a quick response from their security team. No prices seemed out of line for the area, we even got a table at the Foundation Room our last night on Saturday for 1/2 of what I thought it'd be. Excellent stay, would not hesitate to go back. For what it's worth I walked thru Hard Rock Hotel, the Bellagio, Planet Hollywood, Luxor, New York New York, Aria, Ceasars, and probably 1 or 2 others and although there was some really nice architecture and restaurants, I didn't have the feeling of missing out even in the least. Mandalay is really nice.
My friend and I were staying in Las Vegas from April 18th to the 21st. The resort we were booked into was the Monte Carlo however as the pool at our resort was under renovation we were given access to the pools at Mandalay Bay and MGM. On our first full day (April 19th) we decided to check out the main pool at Mandalay Bay. We sat in the chairs in front of the wave pool close to a bar and ordered drinks from one of the bikini servers, (blonde named Jessica) as the bar told us we were sitting in her section. It seemed like the bar was extremely understaffed as it took about an hour for us to get our server. She took our drink orders and I gave her my credit card and my friend gave her cash, we ordered their "refillable" drink at a whopping $22 USD with a slightly reduced price if you wanted to refill it. 45 minutes later she shows up with our drinks and with my credit card and receipt to sign. I signed and totaled the bill at $27 (after taxes and tip). She then told me she would be "right back" with my receipt. Another hour went by and still nothing. I wanted to go in the pool but was scared I would miss her if I did. I pulled out my phone to take a photo of my friend and I and I noticed that my credit card had sent me a text message for an authorization for about $78 USD by Mandalay Bay. THANK GOD I have it set up that my credit card texts me when my card is charged anything. I spent the next 30 minutes stressed trying to find ANYONE to help or advise why my card was charged nearly quadruple what my bill was. Staff there kept telling me to ask other people and I learned that our server Jessica was on her break (a break she took before giving me my copy of the receipt). Finally I ran into her and asked why my card was charged that amount and she "didn't know" what I was talking about. I followed her and she then went into the Mandalay Bay Beach Bar and Grill (Bikini Bar) and returned with my duplicate receipt showing the charge for $27 and said my card was "mistakenly charged" that larger amount and that the charge would be refunded soon and I would be charged a new correct amount. She said it was a mistake she made. I thought it was strange that her story changed and she seemed nervous and I found it odd that she brushed it off so quickly and thought it was not a big deal. I asked her why she didn't tell me about her error or give me a receipt before going on her break. She wasn't answering any of my questions so I then asked to speak to a manager. I was upset and felt really violated. The manager Patrick came out and I told him I wanted an explanation as to why I was "mistakenly charged", why did I not get my receipt as promised and why was I not told when this "mistake" happened. I was very calm the entire time but I was upset. I was a server myself for almost 15 years and know that this is not how you treat people. It was not fair for me to be stressed about this or that I had spent a lot of time trying to track her down and wait for receipts. The manager Patrick brushed me off and made it seem like it was no big deal and that he would talk to the server Jessica about not giving me a receipt. He made excuses and excuses and made ZERO attempt to right the wrong or salvage what was now broken trust. He did not even apologize and it was obvious that HE DID NOT CARE and he tried to make it seem like I was overreacting. I spent the last 45minutes STRESSED on my vacation and trying to track someone, ANYONE down to talk to and nobody cared. They did not care that I was almost overcharged and they did not care that they stressed me out or that I had to wait the length of time I did. I was very upset and not convinced that if I had left before I noticed the overcharge that they would have corrected the error. Until my money was refunded today I was not convinced that I was going to be refunded. I sat back down with my friend after this terrible and disappointing conversation with management and we decided to leave and told the other people sitting near us to be careful.It turned out that the EXACT amount she charged me was the cost of the drink for myself, my friend and the two ladies sitting right next to us who HAD ALL PAID CASH except me. It was sketchy as hell ... did she try to pocket the cash and charge me hoping that I wouldn't notice until it was too late? I wondered how many times this has happened and how many times people were too intoxicated to even notice. We up and left and then went to the MGM pool which was a WAYYYY BETTER spot with lots of space and even more helpful cheery staff. We returned to a few pool parties at Mandalay Bay but NOT AT THE MAIN POOL - the DAYLIGHT pool - which was amazing and so was the staff. After this incident I was scared to use my credit card at first but the people at MGM made me feel comfortable again and I was able to do so eventually.I left the Mandalay pool feeling violated and nearly cheated, I would advise travelers to avoid this pool and their Bikini Bar especially if possible. If you can't pay cash, don't give them your card or make sure they charge you accordingly. OR try and order from the bar directly instead.Absolutely disgusted with how I was treated by management especially, they did not care about me or how their mistake made me feel. I will never go back here and will advise all of my friends who go to Vegas (very frequently) to avoid this pool.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3,200 rooms in a 43-storey tower
- 16 restaurants including: Aureole, Lupo, Mix, Border Grill, Red Square, Stripsteak, The Noodle Shop and many more
- 11 acre tropical water environment
- Sand & Surf beach
- Lazy river ride
- 11 bars
- Poolside bar & grill
- 30,000 square ft. Spa & fitness center
- Shark Reef Aquarium
- 1.5 million square ft. Mandalay Bay Convention Centre
- 135,000 square ft. Casino
- 41 retail shops
- 12,000 seat events theatre to host concerts and sporting events
- World famous 'House of Blues' live music venue
- Mandalay Bay Theatre featuring Michael Jackson ONE by Cirque du Soleil
- 'LIGHT' Nightclub
- 2 Wedding chapels
- 18-hole golf course
- Parking and valet (fee)
Deluxe Rooms include:
- Large rooms, exquisitely furnished
- 1 king or 2 queen beds
- Cable TV with HBO
- 2-line phones
- Iron and ironing board
- Bathroom with separate soaking tub and shower
- Hairdryer & make-up mirror
- Max occupancy 4 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Mandalay BayLas Vegas,United States
- Hotel Contacts
- Extra Info
3950 Las Vegas Boulevard South, Las Vegas, NV 89119-1006
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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