Monte Carlo Resort & Casino
- What's Included
We enjoyed a one-night stay at the Monte Carlo. We got to the hotel before 11 am, waited in a short line to check our bags at the bell desk, then were told that we could go through the check-in process and when our room was ready they would let us know. We waited about 30 minutes in the check in line, and it turned out our room was ready, so we were all set. Bags were delivered to our room very quickly and all staff we dealt with was extremely pleasant and accommodating. We liked the location, and the access to the free tram to Crystals and Bellagio. We also went to a show at Mandalay Bay and were able to take a different tram from there to New York, New York, then walk to Monte Carlo from there. Access to really great restaurants in the area. We ate at one restaurant on the property - it was okay. The Sambalatte coffee shop is excellent and a quiet place to recharge after the crowds on the Strip. Our room was clean and perfectly fine. We slept fine - no noise issues. We liked the fact that there are just fewer crowds at the hotel - I would stay here again for the price.
There were several people in our group, and all had the same complaint: The check-in lines were long and processed very slowly, and the cleanliness of the rooms was questionable at best. The restaurants were over-priced with below average food. Had we not been there with our small group we would have checked out immediately. The only positives were the valet parking (fast), and the hotel's location on The Strip.
We arrived on the evening of Saturday 2/11/17 for a 5 day/4 night stay to celebrate our 27th anniversary. The hotel facade is beautiful and grand and the hotel has a good location on the strip. The valet was friendly and quick to help us out of our shuttle and with our bags. Registration has approximately 30 stations for check in. Unfortunately, only 2 employees were working while 3 others were milling about and chatting behind the counter and we were 10th in line. While waiting there was a friendly employee with a tablet directing guests when a registration line opened (not necessary since there were only 2). The employee with the tablet was offering guests tickets to go see Cher in concert at the Park Theater within the hotel but the show started in 20 minutes and we were not interested in rushing to our room and then to the venue after a 5.5 hour flight so we thankfully declined. At check in we were told our room was strip view but actually ended up being a view of the part of the hotel roof and a couple of high neon signs on the strip. Disappointing but not a deal breaker by any means. We were asked for a credit card which would have a $200 hold placed on it for incidentals such as phone calls in addition to the daily resort fee of which we were already aware. My husband asked what exactly the resort fee included and the clerk said "The resort fee includes wi-fi, gym facilities, use of the pool (which was closed due to construction but we were welcome to use the pool at MGM Grand) and use of the computers for printing boarding passes and such". My problem with this statement came two days later when I went to use the computer to access my personal email and print a confirmation for Dream Racing. It asked for a credit card and said the charge is $7 for 7 minutes and $1 per page printed. I went to the desk to inquire and was told I was mistaken (let me repeat I was told I was mistaken) after a brief moment of shock I explained that the clerk said at check in "...boarding passes and such" indicating this is an example but you may use it for other reasons as well, The clerk politely replied "No ma'am that is incorrect you do have to pay to access anything other than boarding passes". In my mind the correct response would have been 'I apologize for the misinformation let me take care of that for you'. In any case, my next issue although minor was that our room did not have a coffee maker. I understand it is Vegas and everything comes at a price but it really ended up being just an inconvenience because they offered free coffee downstairs in the casino entrance just outside the guest elevators. Additionally, the bathroom shower head had a ridiculous amount of lime and hard water buildup causing the spray to be awry also the plunger that you pull up for the shower was stiff causing us to hold the water spout in place with one hand while pulling up on the handle with the other for fear of pulling the spout out of the shower wall. Lastly, when we checked in there was a room service tray two doors down from our room with leftover food in the hall. Over 24 hours later it was still there. It wasn't until I told the front desk about it that it was cleared. All these things while disheartening and inconvenient did not dampen our fun. I like to think positively and would hope management reads their reviews and takes necessary steps for improvement in customer service. Perhaps the other issues will be taken care of when their construction is done. It is due to location and friendliness of staff I am rating them a 3. I believe for the price they ask there is need and room for improvement in their staff's knowledge and ability to explain fees as well as step up their customer service and wait times as well as timeliness of cleaning.
Great place for the price. Service was great, everyone's friendly. rooms style were a bit older but we only needed a place to stay. had an issue in regards to fees but the person i spoke to on the phone from the room was able to help me. buffet wasn't that great but fairly inexpensive. casino was okay. construction did not affect us at all. for the cost we received it was great but we do prefer more modern/contemporary style.
Big rooms, nice view, but really noisy. The rooms are really not isolated form each others. No water in the room (we booked the standard one) and if you want to buy just water in the shop of the hall it costs over 5 dollars. But the Buffet to have breakfast/brunch/lunch is really great, food is very good with a big choice.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3,002 rooms in one 32-storey tower
- 8 restaurants including: Brand Steak House & Andre's French Restaurant
- Food court
- 10 bars and lounges
- 24 hour room service (fee)
- 2 acre outdoor recreational area with 4 pools, waterfalls, a wave pool, lazy river ride, and sun decks
- Kids pool
- Health spa
- Fitness centre
- Beauty salon
- Valet laundry service (fee)
- Midway arcade
- 100,000 square ft. Casino
- 'Street of Dreams' - shopping promenade
- Shows including Blue Man Group and Zumanity by Cirque du Soleil
- Wedding chapel
- Tennis courts (night-lit)
- Golf nearby
- Parking and valet (fee)
- 1 king or 2 queen beds
- Cable TV with pay per view movies
- Internet access
- Iron & ironing board
- Full bathrooms
- Max occupancy 4 persons
Resort Location Map
Monte Carlo Resort & CasinoLas Vegas,United States
- Hotel Contacts
- Extra Info
3770 S Las Vegas Blvd, Las Vegas, NV 89109
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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