Monte Carlo Resort & Casino
- What's Included
Do not stay at this hotel especially if you are in Vegas for business. After returning to the room from a conference I found my Mac laptop damaged. It appeared to have been dropped. The left back corner of my laptop was damaged. I filed a claim and was told it would be 30 days before they completed “their investigation”. Lucky for me I have been able to use my daughters’ computer at home since I haven’t been able to use my mine. I took my computer to Mac for an estimate of the repairs, emailed the quote to Jennifer Smith the claims adjuster and left her a voice mail as well. I did not hear back from her until today 43 days later, after I left her another voice mail. She now tells me that Monte Carlo is not going to take responsibility for the damages to my computer since they feel that I should have left my computer locked in their safe. Really? The safe barely held my wallet. I will NEVER stay at any MGM Hotels and i will make sure none of my family or friends ever stay there!
The best this hotel has going for it is their rooms, at least the one we stayed in. Beautiful and magnificent view. Their housekeeping crew is also a plus. Now the worst, the front desk staff we dealt with, on multiple occasions, check in and parking issues, was not very kind. Their training is missing "hospitality" understanding and delivery, their attitude was always as if they were doing us a favor by permitting us to stay there. Concierges desk was the same. The casino is small and uninviting. Buffet was mediocre. We will never stay here again, even if MLife offers us free rooms. Travel is not easy or cheap, it's very disappointing to not come even close to what we expect, minus the room, that was on par.
So very disappointed with the customer service agents hiding behind the computer screens. We booked our trip in February and there was NO mention of the pool closure. Today when they responded to our upset private message we were told "if the pool closure messaging...which is pinned on fb, twitter and website isn't clear we apologize". Are you kidding me?! What type of snarky comment is that, and it was NOT pinned in February. My fault, I booked through a third party, not paying attention but they blamed it on that as well. Besides the obnoxious comments and poor social media employees, the rooms are crap. No fan in the bathroom, the faucet in the shower is loose and falling off, the magnifying mirror is falling off the wall and beds are mediocre at best. The walls are thin, you can hear your neighbors and everyone in the hallway, We were woken up all night long, don't plan for sound sleep/rest. I will never be coming back here, they should have torn this place down like it was planned.
We were greeted by Kimberly who was AMAZING! Kimberly got us into a strip view room and was very attentive to our needs. The room overlooked the strip and was good size. The room was clean, but slightly dated. The hotel is re-modeling so we expect this to change soon. ***This is not a complaint by any means, just an observation***What else can you say, It is Vegas and there is a casino! Great place to stay!
First night we got there at 11 pm, they said was are all booked though I reserved a room 2 months before. They took 1 hr to book us a room while we waited until 12 am. We requested for a 2 queen bed room, but when we got to the room we get a run down handicap one bed room. Front desk didn't say a thing to me about giving me a one bed room, so I call back and they said they are bringing up a bed. The bed they brought was a piece of sh-t and the springs were poking though. I again called but nothing accomplished, so I then went downstairs to the talk face-to-face to the manager and politely asked to be moved, he said "I could move out for the day if I want". Unbelievable. It was about 1 am by then.This is the last time I'm staying at this run down hotel, no pool (so don't ask for the pool view), rooms are old, faucets are broken, windows are dirty, major sewer smell because of construction. My warning, please don't stay here. You will regret it. Lots of better places to stay for same if not cheaper price. $73 on expedia, though after all expenses, I ended up paying over $120 a day.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3,002 rooms in one 32-storey tower
- 8 restaurants including: Brand Steak House & Andre's French Restaurant
- Food court
- 10 bars and lounges
- 24 hour room service (fee)
- 2 acre outdoor recreational area with 4 pools, waterfalls, a wave pool, lazy river ride, and sun decks
- Kids pool
- Health spa
- Fitness centre
- Beauty salon
- Valet laundry service (fee)
- Midway arcade
- 100,000 square ft. Casino
- 'Street of Dreams' - shopping promenade
- Shows including Blue Man Group and Zumanity by Cirque du Soleil
- Wedding chapel
- Tennis courts (night-lit)
- Golf nearby
- Parking and valet (fee)
- 1 king or 2 queen beds
- Cable TV with pay per view movies
- Internet access
- Iron & ironing board
- Full bathrooms
- Max occupancy 4 persons
Resort Location Map
Monte Carlo Resort & CasinoLas Vegas,United States
- Hotel Contacts
- Extra Info
3770 S Las Vegas Blvd, Las Vegas, NV 89109
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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