Monte Carlo Resort & Casino
- What's Included
As soon as we checked in staff told us that the pool is under construction thats why we would be able to use two pools in two different hotels. At that point we didn't know yet what "under construction" really meant.After getting into our room we had to realize that there was no WIFI in our room (because of constructions). The staff pretended to make an effort for us - but they did not care at all! Instead we had to contact some Internet Provider of Monte Carlo Resort - who was very very unfriendly and again unhelpful! In the end(the next day) we were able to change rooms, although we had to be 8 hours without a room!!! (which means we paid for being "homeless" for a day!!) Plus the rooms don't have a fridge or microwave or even glasses! You get a better establishment as well as environment in every other motel, which will definitely cost less money! After changing rooms and finally not having a view on the construction area and not being able to access the wifi, we thought everything was fine. BUT NO. The constructions start at least at 6:30 AM, which means no sleep ins and especially no holiday feeling at all. So in conclusion: unhelpful, rude staff - no equipement in the rooms PLUS construction area! I can only recommend to not book this hotel. The only satisfying thing about Monte Carlo is the location.
Well Monte Carlo you did not get the $300.00 you tried to RIP ME OFF for smoking in my room which I did not..........Lousy food lousy service overpriced ..... Watch out people .Will tell everyone I know DO NOT STAY HERE.....
Front desk agent Tony was nice to accommodate our request for an adjoining room with my brother in law even though it was so busy the day we checked-in. We were disappointed with housekeeping because there were no pillow cases in our room and no soap left in the bathroom. The second day, the work table was not cleared up even though it was quite obvious which cups need to be thrown out and the hotel water glass was not washed. The third day, the Asian housekeeper was pleasant enough to apologize for the concerns we had with housekeeping department. The hotel was undergoing renovations and we were woken up by work crew outside of our room at 6 am. Not enough choices with slot machines but hopefully, this is just temporary due to renovations. The rooms were spacious but don't expect a coffeemaker, mini-ref and microwave oven which is expected with the hotels at the strip. The hotel pool was also closed for renovation and there was a temporary front desk to the side of the hotel.
The hotel was ok. There was a small selection for dining and large casino area. A few of the restaurants were rarely open (not sure why not when there is always buzz around in Vegas!) There is a beautiful patio area in front of the casino with misters and comfortable seating. Nice to sit and relax. Staff was friendly for the most part, we only had a couple that weren't too friendly. When we mentioned how loud the construction was and it made it difficult to sleep, watch TV or even carry on a conversation in our room, I was told "well we have to renovate and it's on our website" - However, we didn't book on the website and they failed to tell us this when we checked in. The construction caused several issues for many. The lobby was constantly jam packed full of guest checking in or out with not enough staff to keep them moving. Waits in the line were 20-30+ min each time. You could hardly walk through the section of the casino when you came off the elevators where the lobby is located when groups of people were camped out all over the floors with bags and large groups of people. The room we reserved was not available the night we checked in so we had to switch rooms the next day. The new room we were given was directly below one being renovated and we heard jack hammers, loud banging, and terrible noise from 6a to 5p daily from our room. Outside construction went all day and night so you could hear construction workers hollering at each other and banging around all hours of the night. We will not stay here again after the service we received from the front desk clerk we discussed the noise with. She ruined it for us. Not sympathetic to our concerns at all! Very unprofessional.
Pool is closed and management told us that shuttle runs to MGM and Mandalay Bay every 20 minutes. They lied! The shuttle ran only to Mandalay and it was every hour. We ended up standing in 120 degree heat for almost 40 minutes. Manager on duty, some young girl, could have cared less. Just rattled off the speech she probably told 100 other customers. Loud Construction started at 6:30 and went on all day. So if you wanted to sleep in or take a peaceful nap, you were out of luck. Worst part is the managers DID NOT CARE!! Will never stay at this hotel ever again and may boycott all the MGM properties. Oh yeah and a $40 resort fee for absolutely nothing, except internet, which they gave everyone, and local calls. They should be embarrassed.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3,002 rooms in one 32-storey tower
- 8 restaurants including: Brand Steak House & Andre's French Restaurant
- Food court
- 10 bars and lounges
- 24 hour room service (fee)
- 2 acre outdoor recreational area with 4 pools, waterfalls, a wave pool, lazy river ride, and sun decks
- Kids pool
- Health spa
- Fitness centre
- Beauty salon
- Valet laundry service (fee)
- Midway arcade
- 100,000 square ft. Casino
- 'Street of Dreams' - shopping promenade
- Shows including Blue Man Group and Zumanity by Cirque du Soleil
- Wedding chapel
- Tennis courts (night-lit)
- Golf nearby
- Parking and valet (fee)
- 1 king or 2 queen beds
- Cable TV with pay per view movies
- Internet access
- Iron & ironing board
- Full bathrooms
- Max occupancy 4 persons
Resort Location Map
Monte Carlo Resort & CasinoLas Vegas,United States
- Hotel Contacts
- Extra Info
3770 S Las Vegas Blvd, Las Vegas, NV 89109
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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