Nobu Hotel Caesars Palace
- What's Included
Please don't do it to yourself! This 'hotel' is a complete joke! The staff are completely incompetent including the duty managers I encountered on three occasions. We were harassed by desk staff every day when we ventured out claiming that we had not paid for our room (you need to pay the full amount upon check in) and the funds were held on my debit card already which I confirmed with my bank in Australia. I spoke with the manager who apologies and said it was all sorted & yet the same story day in day out with a different manager.The staff do not care in the slightest about customer satisfaction or experience & upon checkout the issue was brought up again and even after expressing my complete disbelief in their operations, lack of communication between staff/systems & that they ruined my overseas vacation for my 30th birthday! Still they had nothing to say and did not seem bothered. The funds were taken from my account and now a month later they have written to me claiming that I did not pay for my room, even though the manager on duty assured me that I would be emailed my receipt within two working days of my check out date because she was unable to print the receipt at the time. I should have known not to leave the hotel or country without that receipt! It was a complete nightmare and i have not experienced this poor level of service anywhere in the world! Which I also expressed to them and no surprises here, they stared at me with blank faces and said "will that be all today Mam". I am shocked that this hotel is in operation and will warn anybody I can not to stay there! Caesars palace itself is fantastic and I have stayed there before with amazing service! Although the Nobu tower is separate staff and operations completely to Caesars so don't be fooled as they do not have the reputation of Caesars or the service!
Stayed in the Hakone suite, which was very nice. Large, very comfortable, bathroom amenities were top notch. That steam shower!!!!!View from the living room wasn't great. It was basically looking at A.C. units and another tower. The bedroom view was slightly better, with a peekaboo view of the strip.My biggest complaints would probably be the check-in process and late-night dining. The lobby is inside Caesars, but is basically in an elevator lobby. Very small and crowded. Add a few people checking in along with their friends/bags and things get crowded and confusing very fast.Room service. After a fun night out in Vegas we craved what most people do at 3AM(early in Vegas standards) FOOD!! Like most hotels they have a late night menu. Called down to order and the Nobu hotel menu wasn't available to order from even though it is specifically the late night menu and is available from 11:30pm-6AM. The lady at the front desk said they'd send up the Caesars late night menu. Okay fine. We were hungry.We get the menu 10 minutes later and then call down to order. Now, it's an hour wait because they're cleaning their kitchen. NEVER MIND. You'd think in Las Vegas, of all places, they could would figure out how to actually have a late-night 24 hr menu? I have never before had an issue ordering from hotels that advertise 24hr room service. All in all it was a nice hotel, but there are some kinks they need to work out if you're used to staying at this level of a hotel.
So, let me first start with I booked this hotel on Travelocity and booked what I thought was caesar's palace but didn't realize under room type it said Nobu Room type. Not having stayed at caesar's before, I hadn't realized there was a hotel within a hotel. I go to check into Caesars and was told, no - your room is at the Nobu hotel and it has a separate check in. Uh,ok. Off we went to find that hotel. In retrospect, it wasn't that far but you know how Vegas hotels are,they are meant to get lost in!! So,we get to the Nobu Hotel (thanks to the security desk people!) and check in. It's a small check in desk ...and I mean small. Not really room to linger! We get our keys and get the instructions on how to use the elevator. I gotta say, I've used elevator systems like this before and I like them from a security perspective. You scan your room card, press what floor you need to go to you and the reader will tell you what elevator to get into. It speeds up the process of getting to your room in my opinion. Our room was right off the elevator lobby on our floor. I was concerned about noise from the elevator but that was actually a non issue. The room was well appointed. Nice, awesome, wonderful bed and wonderful linens. Loved loved loved this part of the room. There was a 'leather' sofa, table, tv etc. all of what you'd expect. Not really a view here but that was ok too. I had read other reviews about the music being too loud from downstairs. Ok well, that is definitely true. Our first night - we got there kinda late like 11pm on a Thursday night ... Cleopatra's lounge/barge deal downstairs was in full swing. Yes, you can hear the thumping of the music. It is a live band til midnight I believe and then they switch to a DJ. And yes, you can hear the DJ music as well. But you know what, while you can hear it, we managed to still sleep just fine. It stops like at 2am. It never really affected us and our sleep and we typically went to bed between 12-1am. Now, I will add the walls are thin. Maybe not paper thin but you can definitely hear people talking in the adjacent room. So, just keep that in mind if you're planning a wild and crazy night! There are plenty of TV channels too if you should want to watch any TV. The cleaning service was good. Now, the location of this hotel within a hotel was actually pretty good. It was centrally located in Caesars and easy access to any way you want to leave Caesars to go on daily escapades. So, if I look at the cost, the comfort and accessibility, would I stay here again? You know, I would!
For being one of the pricier hotels on the strip, Nobu did not meet a number of basic expectations. The TV did not work on arrival and we had to wait a few hours for someone to come and fix it. None of the bathroom locks were functioning also (we had three connecting rooms) and the view from our rooms was also non existent (we faced one of the roofs and the balconies of all the other rooms). The only redeeming quality was the front desk who were helpful and cooperative, and the housekeeping was immaculate. I would not stay here again unless for a significant discount.
We stayed at the Nobu in Caesars Palace and it was so comfortable and calming. It was a perfect contrast to the lights and sounds of the casino. The beds were amazingly soft and welcoming, and by far the most comfortable we have ever slept in at a hotel. We will definitely return!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 181 Rooms
- Nobu Restaurant and Lounge plus 25 restaurants at Caesars Palace
- 10 Bars at Caesars Palace including VIP access to PURE nightclub
- Forum Shops at Caesars Palace
- Private access to 8 Pools at Garden of the Gods complex
- Qua Baths & Spa
- Fitness centre
- Casino at Caesars Palace (185,000 square feet, 1800 slot machines and 110 table games)
- Room service
- Luxurious Filo Doro linens
- Nobu's signature hot tea welcome amenity served in-room upon arrival
- Deluxe bath amenities by Natura Bisse
- Turndown service with exclusive pillow and bath menus and Nobu-scented sleep oils
- Exclusive in-room iPad registration
- In-room iPad docking station
- Access to exclusive Nobu Hotel Caesars Palace app
- Complimentary valet and covered parking
- 24-hour access to Nobu's first-ever in-room dining menu
- In-room minibar curated by Chef Nobu
- Priority reservations to Nobu Restaurant
- Complimentary access to PURE Nightclub
- Signature Nobu green tea welcome gift
- Complimentary valet service
Resort Location Map
Nobu Hotel Caesars PalaceLas Vegas,United States
- Hotel Contacts
- Extra Info
3570 Las Vegas Blvd S, Las Vegas, NV 89109-8924
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.