Palms Casino Resort
- What's Included
Not coming from a high-demanding person, just make sure you only sleep in this hotel and that's it. Do not expect more than that. If there's anything that can be done to facilitate your stay and make it more pleasant, trust me, they will make it more difficult and inconvenient. After 2 days of terrible customer service I decided to never leave a penny at this place and continued my vacation elsewhere, using the Palms for the sleepover.It's sad because this hotel has a potential but its staff will make you want forget it as soon as possible. Several bigger examples (i won't even mention the small ones), and you decide:- there is no info about what's in the hotel (food options, pools, spa, entertainment, transportation to the strip or airport etc). I went to the registration desk to ask for a map, only to be told "ooops we're sold out, we don't have any," ... let alone the fact that there are two huge maps on both sides of the entrance doors, 5 feet away from the receptionist ... you gotta find it out on your own.- pool parties happens on Friday and Saturday (at the main hotel), if you come after 12pm, you'll have to pay $40 for a couple to get in. You can't take a bag with you ... even though it's not written anywhere, the staff will say it is on the sign - a sign that does not provide much info other than some common sense things such as "can't take a gun with you"... Let alone the fact that there is another swimming pool at the Palms Place - go figure it out on your own.- We asked a valet guy "when is the next shuttle to the strip" - he said "in 2-3 mins" with a certainty...only to wait 35 mins in the heat until it got there - the valet guy said "oooops i didn't see it when it left" (if he said "i'm sorry i really don't know" we would have taken a cab and it would have been all great)- All ads around the hotels say "ghostbar happy hour nightly 8-10pm"...then you want to go for a drink around 8:30 only to find the bar closed and a manager who says "i don't know anything about the signs or the happy hour, it's open at 10pm" ... remind you it's June, kinda high season...- when you call the receptionist to ask if it's possible to extend your stay, you get one info at night and a different one in the morning - totally normal for them just to say "oh well."Positives: spacious and clean room (Fantasy tower) - just the way it should be for this money, there's nothing fantastic about it. The shuttle driver to the strip was excellent - polite, smooth ride, and on time. Free parking.After this experience, I will never go back and I strongly suggest the management to step it up, otherwise I can see bankruptcy in their future.
We stay at The Palms every June a group ranging from 30-40 people. Back in 2014 we lucked upon Matthew (from Tampa) at the front desk. He took such good care of us that we return every year looking for him. Now I direct my VIP guests to seek him out as well. Not only is Matthew courteous and professional but he goes out of his way to give us the extra mile of service. So much in fact, that his presence has become a factor in returning to the hotel year after year. If I could, I'd give him 6 stars!! I have stayed at hotels around the world and he is truly the best Front Desk agent I have ever met!!!As much as we love Matthew, I’d be remiss not to mention Breanne in the groups dept who has also worked with us since 2014 and her coordinator, Peggi, who dealt with all of my emails and remained super friendly through the group updates and adjustments. Overall, we love the resort although we were disappointed that many eateries were closed due to the renovations (I would give the hotel 4 stars for this reason); but we know it's only temporary to make improvements and we're already looking forward to our trip next year!
Great Hotel.....we had a marvelous time. We really wish we could have stayed longer! Buffet Food really needs an upgrade to be equal to the Hotels Quality in which is high end.The Pools & hot tubs spas were fabulous. The Jacuzzi in our room AWESOME. The Casino......I didnt hear anyone winning so I didnt risk playing!The extra resort fee we paid & NO ONE told us about the amenities that came with it. So we didnt use the internet?😢, We didnt receive our Newspaper?😢 We didnt use the Cardio Health Centers because we didnt know we could?😢 I just found out now by reading some if the above reviews?😢and reply by a manager Shelby.Masacek@stationcasinos.com?I feel they should reimburse us back the resort fees for our 2 day stay.However the entire Hotel experiece was wonderful and do suggest tou book & stay. But dont forget to ask for a list of what amentities you should be receiving!
I received a comped room at the end of May and decided to try it out . I am a local and have never stayed in the hotel even though I have been playing here for over 10 years . I asked for a higher floor and got the 31st so I got a good view . It had 2 queen beds that were comfortable and not too firm , I hate a firm bed . I am currently doing a vlog on YouTube so if you look up Tips From A Bellman by Woodaddy3 you can see my video . The Palms have been bought by Station Casinos and their have been some changes . The machines are still tight , but they have lots of promotions . Points are nice , but loosen the machines a little so we can get some play and maybe win a little money . The buffet is better than it was , used to be bland . Cafe by Spa is being remodeled and Hooter's is now closed . Wasn't able to check out the pool due to I didn't have swim trunks on . Wasn't looking to swim , just check it out , but wouldn't let me in even though I was a guest , left trunks at home . Parking in West Garage is always good and not far from the Strip . The next time I stay I will try to get a room at Palms Place , their other tower .
My sister had the great idea to stay off the strip. If you dont like the commotion of the strip, this is definitely an option. However, the nightly cab trip to the strip averaged $15 and uber averaged $12. There is a shuttle available but we didn't use. Its an older hotel with paint to cover up how outdated it is. We stayed in the fantasy tower or suite I'm not sure but it wasn't a fantasy. It's an average hotel room with white paint and white linen. The AC unit worked how it wanted despite the high, med, low options for hot or cold. The casino was boring. No music or entertainment. We did do well at each table though. Room service was fast and friendly. Check in was a breeze. Not in my top 5 for vegas options, but not at the bottom either.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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