Palms Casino Resort
- What's Included
I stayed here because I had a few comp nights, normally I like to stay somewhere a bit more central. I won't be staying in the middle of nowhere again!The Palms is a serious let down as far as Vegas hotels go. The shuttle only runs from 11 am to 8 pm so brush up your Uber account folks unless you are an in bed by 9 type.The rooms are unimpressive and really dark. Like two dim lamps and a bathroom light for the whole place. The room was clean, so much so that the linens stunk of industrial detergent, a smell that is not conducive to a good nights sleep. The beds are lumpy and there is limited hot water (maybe half a showers worth).The staff are very cranky and unfriendly which rubs off on the clientele making for a generally miserable vibe. Also no poker room in the casino rounded out what was destined to be one of my worst Vegas stays.
My partner and I visited this hotel for my friends wedding and it was just great! It was our first time in Vegas so the grand scale of the hotel was overwhelming, however it had everything you could want in a hotel - multiple eateries, bars, spa, pool and even a club. It's situated about a 5-10 minute drive from the strip and Old Town so it is close enough to all of the action, however far enough to get away from the crazy if wanted. We especially liked the Ghost Bar with it's nostalgic selection of r&b / hip hop. The bedrooms were massive, with each having two double beds per room. Everything was clean and there was a good selection of food and drinks available. All in all an amazing stay with some great memories.
Ruined what was meant to be the best trip ever!This was our choice of hotel for our wedding stay, they sold our room so on arrival we were told this and implied we were not entitled to our room because the rate had gone higher since we booked.The staff are not warm or welcoming and do not want to help let alone work there!The rooms are clean and spacious and modern. - if you get what you pay for.They ruined are excited arrival for what was meant to be a lovely 4 day stay whilst we got married.They ruined our friends shirt on the ironing service and refused to take responsibility.Breakfast in bed should provide more detail - its breakfast in bed in a bag!They didn't provide a friendly welcome with any details of the localarea, free shuttle bus service, wifi etc we had to search it all our ourselves.Our friends went a few days earlier and my father called to get something nice left in our room on the wedding morning, they offered nothing extra even with payment, they looked blankly at our friends asking for suggestions. On exit we were again not welcomed by friendly staff, we were not asked if we enjoyed our stay. I have traveled the world and stayed in 4 and 5* hotels regularly,this ohotel is NOT worthy of 4* and I would like to thank your awful hotel for putting a complete dampener and negative experience on our wedding trip and wedding evening.Heartless, no compassion or empathy for any of your customers. Simply lifeless, rude,insulting and lack any kind of good customer service.
Cheapest buffet we visited in Vegas but is up there with the best of them ... asked for vegan choices and staff were all thoroughly knowledgable, plus the chef offered to whip me specials up without prompting - above and beyond! Friendly servers, clean, food fresh and delicious ... not a fault, definitely be back
Stayed here for 3 nights over the weekend with my boyfriend. The hotel room was lovely, very modern and clean, loved the bathroom! However the hotel itself was a little outdated, we did visit in december so not during the peak season however we were still disappointed. The casino itself was old, not much of great bar offerings, I would say the Ghostbar and Alize are your best options however they open at certain times. The buffet was awful, so don't waste your money there. If you are a young couple I wouldn't stay here - it appears as though The Palms have an "older" vibe. Definitely don't visit if you are single...Also during our stay, the hot water was unavailable on saturday morning for the entire tower which was very disappointing as we had strict plans and ended up having to go to a friend's house to shower (thank god we had this option otherwise we wouldn't of been able to shower). The hotel didn't even compensate us for this inconvenience. customer service was ok but thought it would be better.Location wise, ok you have a free shuttle service to the strip however location is so inconvenient, won't be staying this far away from the strip again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.