Palms Casino Resort
- What's Included
I would never book a stay at the palmsMy experience is with their customer service very, very bad and rude people. When my wife and I planned our Las Vegas trip we herd of the Palm’s Ghostbar on their 55th floor. Prior to departing our home in New Jersey, I called The Plams and inquired about access to the Ghostbar and weather I could bring a camera and take some pictures. Shirley, the Concierge, person I spoke to stated, yes, pictures are permitted and access to the club requires guest to dress business casual. I was informed that if we weren’t guest at the Palms, a cover charge is required and a table reservation is not required. On Sunday March 19th, we arrived at the Plams about 7:30PM. The Casino was quiet and seemed empty very few people. Wow, what a change from the LINQ and the strip casinos. Seeing this, my wife suggested we check to make sure the Ghostbar is open. I went to the concierge desk and asked. I was told they are allowing people to go up at 8:30 and again I inquired about taking pictures and was told yes. The Concierge had full view of my camera bag.We arrived at the entrance at 8:30. We were the only couple there at that time. Ron, stopped us and inquired about my camera bag. I presented my camera bag and camera, a small Nikon. Ron said I can’t let you up to the Ghostbar and use that camera. I explained to Ron what I was told by customer service and further stated I am willing to keep the camera contained in the camera bag. I want to have a have an evening drink with my wife and share the experience of looking over the city. He barked “the Club doesn’t want people up there with bags I am not letting you up. I did not argue the point further. We left. I understand and accept the fact that The Palms has the right to reject any person for any reason. I don’t argue that point. Perhaps they wanted only young folks in the Ghostbar. We are over 65. However, there is an art to saying no with skill, finesse and never ever be rude. I would never spend money to stay at a Hotel if I cannot have access to all the facilities and amenities offered. For this reason, I rate the Palms POOR.
The rooms are wonderful and service from hotel staff is great. I would recommend Nove as opposed to N9ne for dining. Experiences were vastly different in quality of service. Definitely look at clothes at the gift shop. I got a fabulous top for my daughter at half price!
First I want to thank Matthew the front desk agent for the outstanding customer service!!! He welcomed us as if we were family and answered all questions I had to ask. The room was on the 32nd floor with an amazing view, I absolutely loved our room very comfortable and modern!! Would recommend anybody to the PALMS!!!!!
From check in to check out we had a fantastic time and all staff were helpful and happy, could not fault the service. We were lucky to get an upgrade at checking which made our honeymoon extra special.We ended up with a corner studio suite with a strip view and what a view it was. For a couple from the UK to wake up to the the view of the strip each day was magical. The room was on the 11th floor and we had no noise issues of any kind.The free WiFi included in the resort fee is poor to say the least 1 Mbps at its best. Was also a bit shocked about the security deposit that was needed as well. All fees and deposits was around $600 this is not very well explained by either our agents or via the hotel website.Had breakfast at the buffet a few times, as a tip make sure you get a players reward card as you will get a discount, and it was very nice and an impressive selection.The casino floor was well kept and did not have the smokey smell we were expecting. Even sitting at the bar was relaxing whilst we were playing the video poker, comfy seats and a good selection of drinks.Even though you are off strip there is a shuttle bus that runs every half hour from 11am till 8pm between the main entrance to the Forum Shops at Caesars. Whilst this is good we found that we were coming back in the main later than this and found that we could use the busses to get back with relative ease. We purchased a 3 day pass for the deuce / sdx strip busses which you can use on the residential routes. The Palms is 3 stops on the 202 route from the stop that is to the side of Caesars Palace.
From the moment the valet took our car to the bellman to Matthew@Palms the wonderful gentleman at check in who took care of us.If you stay anywhere in Vegas stay here. Penthouse suite was out of this world.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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