Palms Casino Resort
- What's Included
I stayed here solo for five days during a business trip in August. Because of that, I didn't use most of the hotel's amenities. What I can recommend is their room service. The menu had reasonable pricing compared to other properties in the area, and the service was excellent every time. The ice machine and soda machine on my floor was out of service during my entire stay, and I mentioned it to management. Other than that, the room had updated furnishings, but it was a smaller room than many other properties have for a comparable price. So I'd say yes for a business trip, no for a romantic retreat. It was an easy walk down the street to the Rio daily for my conference, and I was glad I chose this property to stay in as it was quieter and more modern overall. (See my Rio review from last year for details)
This place has potential but it is clear that the ship is running itself. I stayed there prior to presenting at a summit for local law enforcement, educators, and family advocates. The room was okay, but out dated. One of the pools was under construction and had I not asked about it I would not have known there was a second. The thermostat in the room was not digital and the temperature was difficult to regulate. The curtains had come undone at the top so they would not close all the way letting in the Vegas ambient light. So between the temperature and lack of darkness it was not a pleasant space to sleep in. We thought shipping materials to the hotel in advance would be the most simple way to ensure we would have them, but boy were we wrong. When we went to the bell desk in the morning to ask someone to retrieve our materials they told us that they could but it would cost us $20. They then directed us to the business center, which requires a key for entrance (another small detail they failed to mention). When we got there our materials were nowhere to be found. We called the front desk who informed us that the business center was in transition and that we might be able to find our materials on the second floor. Needless to say, we had to leave the materials in order to make it to our event on time. It was not until a member of our group, who happens to be a sitting judge, called and talked to 4 people that we received our materials at 3:00 PM by courier whom he paid. All of this could been avoided had at any point a single staff member simply gone to retrieve the materials. Between the mediocre room and the terrible customer service I would definitely avoid this hotel if possible. There are so many options...no need to choose this one.
Had a large group of guys booking a specialty Suite here(Real World / Road Rules Suite), plus 5-6 additional rooms.for a friends bachelor party. I booked separately through a sky mile earning type website (can't name third party vendors to comply with tripadvisor's review policies), where typically you're allowed no flexibility and are far below most hotel's priority of 'rack rate' customers. Not only did my dates change, but I ended up having a friend accompany me to Vegas- and Palms accommodated me on not just the date change but the room type change too. Great people, you've been one of my favorite hotels in Vegas since 2006 for a reason...and although ownership changed, your customer service certainly hasn't.
We are frequent Las Vegas visitors and had never stayed overnight in the palms before. We stayed one night this past visit and the room was very clean, very modern in taste but was small and did not have the bells and whistles many vegas hotels have. I do love their casino (although we did not win) we tend to visit that on each visit, it is large with a variety of slot machines. They have a good food court a movie theater and higher end restaurants which we have not visited. Although a clean hotel we will most likely not make it our number one choice to stay.
Although they are under remodel their customer service is not. Matthew was so quick to check us in so we could start celebrating my husbands birthday quickly. The hotel does not smell heavily of smoke. Our room was spacious and I will forever be obsessed with their corner suites. Staff quickly picked up dirty ashtrays and empty drink cups at our machines. Officially my new favorite hotel I can't wait until their remodel takes them even more over the top!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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