Palms Casino Resort
- What's Included
So I always knew I shouldn't book a hotel through a third party site. That suspicion was confirmed after this trip. I booked this stay at literally the 11th hour before my flight was to take off. For 4 nights the total was $408. Not bad. However, when I got to the "resort/casino" I was billed an additional $120 per night for the resort charge. I had no clue I was going to be bamboozled with any additional fees.Mind you, its cold in April, so I didn't use ANY resort amenities. Once I got to the room, I was even more disappointed at how dated the rooms was. The furniture looked mad dusty and the wall paper in the bathroom was slightly peeling in different areas. The buffet I came to learn was also, so so.I've stayed at several other hotels on the strip so I know the quality I should expect from this price point. The mini bar was full of junk I didn't want to eat. The fridge and loaded so I couldn't even us it for my own stuff.I tried to get out of the stay by just saying for one night. DISAPPOINTED! They said since I booked through orbitz, I would have to call them to get my money back. AND THE ROUND ROBIN BEGAN. I called orbitz and they said since I booked online and paid in full, I could NOT get a refund for the remaining nights. Even if I checked out early, I would just lose my money. The only reason I stayed here, was because it was directly across the street from the convention I was going to attend. Maybe the Palms is poppin' in the summer but it was very boring in April. The good part is, there is a movie theater inside the "resort/casino" and they have $5 movie nights either on Monday or Tuesday. I did take advantage of that.But this place is so far away from the strip, I wouldn't suggest it.
The rooms are very nice, big and comfortable king beds, marble and granite everywhere, good bars and small casino which I like, nice pool area, the only draw back to the pool was the wife wanted a bottle of water and a Vodka and Club it was $31!! It wasn't that much inside!! They must think that celebs are hanging out!! Other than that it was all good, and fair price too!
Good location, good amenities, free parking that is easily accessible.there were a few complaints about the room and they were resolved. The staff, especially River and Valerie truly impart great customwe service. We will stay there again.
At first glance the Palms Casino Resort in Las Vegas seems to be an oasis in the desert, boasting a first rate casino, multiple restaurants, a pool scene that young people adore, and a location just off of 'the strip' that provides many benefits. For these reasons my wife and I decided to stay at the Palms for several days to celebrate our 25th wedding anniversary. Being from Florida we are very accustomed to the travel and tourism business. We understand the delicate balance of catering to your customer and making a profit. We live in one of the hottest tourist locations on the planet, and much of our family income comes from this market. Because of this we are not the type to issue overly negative feedback. We know that anyone can have a bad day... Sometimes things just happen. But our stay at the Palms Casino was a succession of avoidable mistakes that impacted our trip negatively. We booked our trip well in advance after doing a lot of research and comparison shopping. We were pleased overall with the price of the package and felt it would offer a nice trip for our 'silver anniversary'. Approximately one week prior to our trip I followed up with the management at the Palms Casino in writing via e-mail. In the e-mail I detailed a few of the issues that I had read about on line, as well as the fact that this was a special trip for us being our 25th wedding anniversary. I also was very clear that my wife has some health issues that we needed to address in order for us to enjoy the trip. The health issues are respiratory in nature and we needed some attention to our room, such as a 'non-smoking' room. None of the requests would be a major change for the resort. We would never ask for such things. The management at the Palms Casino chose not to respond to my e-mail. They did not include the fact that this was our 25th anniversary on our reservation. They did not take any of the precautionary actions that I requested in advance of our arrival to help us avoid health related issues during our stay. They simply chose to ignore a customers requests.Upon arriving it was clear that the front desk staff, while courteous, had absolutely no idea that it was our 25th anniversary, and none of our room and environmental requests had been noted in the reservation file. We were simply another faceless guest checking in. We are not gamblers. However, we were curious about some of the gaming in the casino. We informed the front desk that we would like to 'learn' a little about two of their games of chance while at the property. We offered to pay for a 'gaming tutor' if such a thing did exist. To me this is a customer asking you to please spend more money at your resort... The desk clerk was kind and said that he would have someone contact us. No one ever contacted us. To make matters worse, we were actually charged a higher meal price at the Bistro Buffet because we did not have a 'gaming card'. Well heck, we asked to be taught how this all worked... I guess it was our fault? We did notice an odor in the Casino area as we checked in, and it remained throughout our stay. But to be honest... We also visited the Hard Rock Casino, The Gold Coast Casino, and Caesar's Palace during our stay... Each had some sort of odor present. We feel it is because people are still smoking inside of these buildings and it affects their smell as the smoke penetrates the wall coverings and fabrics... Smoking indoors in 2017? That was also sort of a shock...On our third day at the Palms Casino my fears were realized when my wife experienced a fairly acute asthma attack on property. We have extensive experience with this type of thing, so no panic. But we did have to get her a rescue inhaler from a local pharmacy... Again, the Palms front desk failed us. I called the desk and explained the situation. Told the clerk I needed the telephone number and address of the nearest pharmacy. Keep in mind we had been in town for three days by then. I had driven around enough to know that there are plenty of CVS and Walgreens locations in the area. The desk clerk could not tell me which pharmacy was closest to his property. He ended up providing an address for a Walgreens that was 14 miles from the Palms site, and not in the best part of Las Vegas. We coordinated with our Florida pharmacist, who contact the Walgreens in Vegas and off we went. It took 35 minutes to get to the Walgreens. Folks... 35 minutes with your wife struggling to breath in the rental car next to you is an eternity. Oh... We passed by two CVS locations and at least one local pharmacy on the way. Shouldn't a property that hosts hundreds of people from out of town daily know where certain things are located in relation to their property?The asthma attack just wiped my wife out for the remainder of our trip. We rarely left our room. In fact... We had tickets to see a concert at another property later in the week... When it became clear that the wife was in no shape to go to the concert I walked down to the Concierge desk at the Palms with the $350.00 tickets in hand and asked them to please make some other deserving guest or employee a gift of the tickets and give them to the lucky party. If we could not enjoy the concert, perhaps someone else could... To my surprise the Concierge, while polite, tried every possible excuse NOT to give away a pair of reserved seating tickets to see one of the most highly awarded rock bands of all time. I mean... I just wanted to give these tickets away, not sell them! I left the tickets with the concierge, but I suspect they ended up in the trash and were not used.The day of check out I asked to speak to a manager to discuss the events that occurred on our trip. Of course, that was not done either. To be clear, I was not asking to speak to a manager to have my invoice reduced. As I said, coming from Florida we understand the tourism business. I simply wanted to go over the events with someone in management in the hope that they could use our unfortunate experience as a tool to avoid treating some other guests in the same way. But... the Palms was not interested in speaking to me. That was the most disappointing event of all. The Palms Casino is a beautiful property. The line staff such as bellmen, restaurant workers, and housekeeping staff are polite people. They have all kinds of things to do, including the casino, a great movie theater in house, and several good choices for eating out. The pool is very nice, but they do have some rather strict rules that really take the fun out of trying to relax there. Unfortunately, the management seems to completely misunderstand the basic rule of hospitality... That is... "Customers are the reason for our work, not an interruption of it."It is our hope that the Palms Casino takes a good, hard look at their processes and procedures. They have a beautiful facility and once they have a management team in place that will implement the right customer-centric processes this property can be one of the best in Las Vegas.
I have stayed the past 20 years at least once a year and this was by far the worst stay. My reservation was wrong as I had asked to stay in room 53110 as I have everyyear and the reservation was made for that room when I got there that room was occupied and I was told we only have 6102 I said ok as I new this was off to a bad start , when I got to the room I found the housekeeper had left a door stop in the room , clothing tags and water bottle caps, and trash in the bedroom and hair in the bathroom floor. I took this to the front desk and of course they said we are sorry no offer to move me manager was to call me never got one.Then I found a used condom stuck to the window overlooking the pool again I called and nothing , I had to remove it with a Kleenex. But the worst was the pot smell on the 6 floor, I called and was told sorry nothing we can do and this was 3 nights.Where is your standards for cleanness, and service?
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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