Palms Casino Resort
- What's Included
Easy to check in maybe become it was night time. No lines for my keys went to my room. Clean big studio suite. Queen size bed and pull out couch. Two flat screens on bed and couch sides.Bathroom was clean except for weird stain on floor. Other than stain everything was clean hot water standing shower combined with jacuzzi tub. Had one of those sunflower shower head with regular shower head.. water coming from top and front. You get bathrobes but no sandals. View was beautiful from patio. I could see top of roof and pool down below. Glass on patio was dirty but didn't use patio much. Food court is located on other side of casino side. It's a long walk to get to casino side.. but it's all indoors. Elevators rides escalators and a few turns and you're there. Hooter, McDonalds, sandwich shop Italian food and coffee shop them movie theatre. Cute little food court. McDonalds was the only one open late. There's another restaurant on another floor but prices seemed high. Tried to go to ghost bar but it was closed little disappointing 12am on a Wed. Someone had recommended it. Quiet night you can get restful sleep. Checkout is easy quick and über or lyft comes right to front of hotel no designated area.
Stayed at The Palms for 3 nights from 4/18 - 4/21. Arrived a few hours before actual check in time, but it wasn't a problem. They were very accommodating. Our room was in the older tower, but was still not bad. You could see it was a little dated. The bed was comfortable and we had a decent view of the mountains and Rio from the 23rd floor. We made our reservation through a travel site that was offering a special on the Palms. It included the breakfast buffet for 3 days for both of us. Even upon confirming my reservation for the room, I confirmed the buffets as well. However, when we checked in, they didn't have it as part of our reservation. The man helping us left to go to the back and was gone at least 10 minutes. When finally came back he said the buffets were in fact included. It was odd, though that we had to charge it to our room and the cost would be credited upon check out. I am type of person that checks the account at least once daily. On the next day, I found a charge for an item on the minibar. I called to get it removed and they asked if I ate the jelly beans. Of course, I didn't because I never use the minibar and they charged $8.65 for jelly beans. They corrected it stating it must have been the previous guest. The pool is very nice, but they won't let you take your own bottled water in. We found this odd and had to return it our room. When we came back, the security guard asked us if we were going to drink? He said to make sure we had our I.D's or they wouldn't serve us. We are both in our 50's. We don't drink and only wanted water. When we got into the pool area, there were only a few people. We found some lounge chairs we liked. Because it was fairly early, the sun was still in the east. We adjusted our chairs maybe 20 degrees to have the sun hit us straight on, when a different security guard made us put them back. He stated the chair are never to be moved. It was hot and we ordered a bottle of water. When I gave them my info and license, the server came back and said I wasn't registered as a guest there. She pronounced my name wrong. When I corrected her, she seemed to be offended. I asked her to try again and double check the spelling. A different server then came with the bill and asked me to sign. The 20 oz. bottle of water was $8 plus tax and gratuity. It was funny, because after I signed she wanted to know if we wanted anything else. We weren't given the water that we ordered. She did go get and apologized, however. I have been to Vegas at least 20 times and have never stayed anywhere else that I couldn't bring in a bottle of water to the pool and adjust the chairs. On top of that , I was overcharged for the final night of our stay. Again, I checked the account on the TV and found the error. The young lady at the front desk acknowledged the mistake and corrected it along with deleting the charge for the buffets. While we didn't use it, The Palms has a full size cinema with what appeared to be reasonable pricing. The Casino floor is laid out well and seems clean. There many eating establishments within the complex. They have a shuttle that takes you to the Forum shops and back every half hour. It was always on time and the driver was great. I wish I could remember his name. We felt that housekeeping was a little lax. We found old receipts dated 4/12 on the floor of our room from the previous guest or guests. There was a blood stain on our sheet and our room was never vacuumed the entire time we were there. Normally, I will tip housekeeping. I know it is a difficult job. However, I couldn't this time. Because it was a pretty good deal price wise, I can't complain too much. They still charge a resort fee, although I am not sure for what? We never could get the wifi to work.
We arrived at the Palms (Ivory Tower, superior room) to celebrate our 38 anniversary; previously stayed for my 50 birthday, but at Palms Place, with a kitchen studio. After reading the mixed reviews, I was hesitant, so I also booked the Encore. We had no regrets, as Michael at the Palms front desk, was such a pleasure, so friendly and truly one of a kind! We will never forget Michael, he made our hotel stay a wonderful experience and we were happy. Management must recognize his people skills and ensure to retain him as a valuable asset to the resort. As long as Michael is there, we will return soon. Thank you so much Michael! Krista was also wonderful!
An Army buddy decided to meet me in Las Vegas. I have been staying at the Palms Hotel for the past 2 years. This must have been my 5th or 6th visit within the 2 years. As usual, I enjoyed my visit and the hotel was relaxing. I always enjoy going up to the Ghostbar for the view of Las Vegas.I would like to especially thank the great customer service that I received at the Front Desk from Michael, who checked me in. I do hope that management reads this review and recognizes Michael.I am looking forward to my next visit to the Palms. LTC Kenneth Peters, Sr.
My husband booked us a regular room for Viva Las Vegas. When we checked in we were upgraded to a penthouse suite. Let me tell you, the staff was amazing, the room was incredible! We didn't want to leave. Although it could use some updating it was still an asking trip. Definitely will be staying here again. Maybe not the penthouse suite but we will definitely stay again
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.