Palms Casino Resort
- What's Included
Was super nervous before we came out with 2 separate soccer teams as I’d read some reviews and usually rely heavily on reviews. We booked about 20 or so rooms. I speak for myself here. We came to the palms Friday afternoon for a 3 night soccer tournament. We requested a room away from the construction. Done for us and we couldn’t have been more pleased with the room. It was nice, clean and very quiet. Beds were comfy and shower was super nice and hot. The Italian restaurant at floor 51 was great. What a view. Wine and food was awesome. Out friends were impressed. The casino is smallish and very Smokey but that’s ok. The sports book was neat and I spent a great deal of time there. They also have a great food court and a movie theater. At night it was very quite. We were on 10th floor of fantasy tower but had no issues at all. I saw some construction workers but they were very hidden. I didn’t notice any dust as reviews had said. We were very pleased. I really recommend this hotel if u don’t mind being off the strip. It’s not 5 star as it has some wear and tear. But it’s nice enough and the price is right.
This was a series of odd interactions with staff. Not sure how they resolve issues but it seems like they always take the wrong road. When I first arrived I really wanted to like the place. Seemed off the main strip and like they were fixing it up. The room at first seemed good and we were going to be happy. It had a lot space. From there everything fell apart over the next few days. When I first arrived no one was around and I needed to unpack my car. I grabbed a bell cart. Then someone appears and says I can't take that unless a bellman unloads my car. I said sure. His response was that he was not a bellmen. So I asked how long and he said it could be a few minutes. I think he noticed I wanted to get in and started to help me unload. He was a valet it turns out. He gets me in the door and then a bellmen shows up. I felt odd so I tipped him and then the bellmen at the room. I'm not cheap but now I've just doubled up on tips to just get in the door. We get to the room and I lay down. When I look I see an old crusty moldy rag hanging over something in our room. Really not a big deal but I didn't want to touch it. I call front desk and their solution was to move us. I didn't really want to move but she said it was our quickest option. Odd but okay and I guess was better off since my wife opened the fridge and it smelled like something died in there. We're not upset at this point just minorly annoyed, not a big deal. Now we have to move rooms and I get stuck with a 3rd tip now for the bellmen they sent up. Again I'm not cheap but it's annoying. We get to the new room and notice there is old sticky diet coke spill all over the floor. So now I'm wondering if they rooms actually get even get looked at between guest. They send someone up to mop. I go to the bathroom and the toilette seat is broke off the hinges. Here, I'm still not upset just fix it and I'll be ok. They got it fixed while we were out great. The manager offered my wife to waive the resort fee. Great! We happy. That night we try to sleep. Something is wrong with the heat. I wake up about 1 and I'm freezing to death. The heater is blowing cold really crusty dry air. So I think I just don't have it set right. I turn up the heat to 80. Around 2 the room is even colder and I haven't really fallen asleep as my face is burning. My wife and sniffling and uncomfortable as well. I get up and turn off the heat. We spend the rest of the night freezing. I'm upset but I'll get over it. The next morning I have a long conversation with the girl at the front desk about the heat being broke. She is taking notes and telling me she will get it fixed before we're back. Great. I get back to all new front desk people. I go to verify they fixed the heat as I stated I could not possibly endure another night of cold dry crusty air blowing in my face. The person at the desk says they don't know. There are no notes or anything about it in the computer. I tell them the girl this morning really took a lot of information from me and there should be something there. He gets the manager and the manager can't find anything about it. I'm baffled. However, I still caught it before we were going to bed so he said he would send someone up. The maintenance person confirmed the heat was broken but he could get it fixed. He did some stuff and then sprayed this chemical spray into the heater he claimed was safe. However, it had a very strong chemical smell. My face instantly lit up and my eyes were red. The heat seemed like it was working. It's like 2am and I wake up miserable. I feel like a train hit me. I can't breathe my face is throbbing and the room isn't that warm. I turn the heat up and it doesn't do anything. I call the front desk and complain about how miserable I am. She apologizes and such but I'm bitter now. I turn the heat off completely to freeze again that night. Oddly enough as soon as I turn off the heat my face really eased up a lot. So something was in that air vent killing me. I'm pretty bitter at this point because I made more than one effort to make sure we had a functioning heating system so I could sleep and the staff really didn't come through for me. My wife spoke to Sharee whom seemed more concern with the fact that we were not overly pleasant to her after spending a night in misery than actually listening to and addressing our problem. She is so disconnected she can't understand the fact this was an ongoing issue and I really feel at this point was up to her to address and make us happy. Her concern was pinning anything on the other managers that were on before her. Everything was I need them approve it. I don't really care about that. I just spend two nights in misery that I paid for at your hotel. Plus went out of my way to be proactive to try and resolve the issue before it got worse. Yet her only concern was my wife wasn't chipper. I wanna see how chipper she is after two nights of not slepping in misery.
The buffet is completely remodeled, and the food is very good with big variety. There are different stations, with a chef behind each to help. Some of the food are on small individual plates. Service is good and the price reasonable for being near the strip.
Hotel is run down and has really nothing to offer, with the amount of choices in Vegas I can’t think of any reason to choose Palms. We are staying here currently for a soccer tournament and the ice machine on our floor doesn’t work (asked twice for service) my daughter went to the floor above and that one didn’t work either. Frustrating. Furniture old and chipped, beds are average, lighting in bathroom is horrible. No in room coffee and called room service but after few minutes of no one picking up phone had to go down to coffee bean downstairs. I know that seems trivial but in Vegas I think everyone is out late and a simple cup of coffee in the morning is important. Oh and under construction so maybe in the future it will be better but don’t stay anytime soon! Not close to other hotels for other restaurant options. Wait...One positive the concierge Barry was nice.
I was happy to learn that Stations Casino had purchased the Palms. We have been Station members ever since Boulder Station opened up many years ago.We are regular players so we receive the monthly calendar giving us some coupons so that we can get a free meal a couple times a month. My husband also is a veteran so he can eat free one Monday in the month for free. We appreciate the coupons as they help us in being able to eat out more often. Unfortunately the Palms isn't accepting the Military Monday coupons or the regular two for one coupons. We hope that they do in the future, it is such a convenient location for us to come to.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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