Palms Casino Resort
- What's Included
I was very impressed with this hotel as it is off the strip and used to be the old playboy hotel..It is literally on Hugh Hefner Blvd! The standard room I had on the 24th floor was NICE. It had a mini bar with much to choose from, room service with great choices, also 3 restaurants in the hotel. Not too smoky [which I hate]. Beds were comfy, room was clean to my liking...Just overall satisfied and will definitely stay again!
Was not aware the property was undergoing a remodel. After checking in, I had to go up and down the elevators 3 times because the card key did not work. I was asked to call security, who can let me in - he told me what I already knew, but the front desk jockey insisted on giving me a new key - that it was the door lock that was defective. They put me in another room, no upgrade, no discount for my troubles. Construction everywhere - the once "swanky" party hotel is currently a mess. Burlap sack material was used to decorate the ceilings. I'd rather stay at the crappy Fremont Street hotels than the Palms. May go back after the remodel - this was a very nice hotel once. I'm sure afterwards, it will be again. Place is currently a mess!
We only stayed here for two nights as we were in Vegas for a wedding. We found a good price for our stay here and when we read some reviews we were a little worried. But I have to say that from the minute we arrived till we left.......our stay was wonderful. We had a room on the sixth floor of the ivory tower and it was clean and beautiful. If you don't mind being a mile or so off of the strip then then this is your place.
The reason I'm writing this review in October instead of July is because I'm looking into planning my Birthday trip for 2017. I never got around to write about my previous stay at the palms. When I come to Vegas I would always stay at the Palms to eat, drink, and party with my friends every year in July around my Birthday. The pattern has always been the same get a room pay for an nice upgrade and meet my friends during the course of the day. This past July I upgraded to a bungalow which had two floors and appear to be nice as the rep at the desk showed me on an iPad. I paid a nice fee for the upgrade which I thought was fair and I checked in to the room. When I arrived to room is when the disaster started. First on the wall the TVs had wires hanging out looking a mess, neither of the fire places had worked, the private Jacuzzi was not functioning, the room was hot from the air being off for several days, and the fridge was disgusting needed to cleaned. So I contacted the front desk who had apologized and said they would get someone right on it. Housekeeping came and did an outstanding job to the point that I was Ok it had calmed me down where I was willing to keep the room. The hotel maintenance man came fixed the wires and attempted to fix the fireplaces. When he got done he told me they have to stay on because they can not be turned of due to they were broken. Ok great...Then he told me he could not fix the Jacuzzi and an electrician would have to work on it. So he fixed what he could and left. I then later went to bed only to find that the bedroom TV was not functioning correctly I contacted the front desk who said they would have someone come in the morning. Needless to say the TV was fixed and stopped working after the first day of being fixed.. Great! The Jacuzzi required several calls to the front desk to finally get fixed after several days. Finally I just sucked it up and tried to make the best of my stay. On Friday my uncle (64 years old) had sleep in and said I will meet you at the pool. Later he came out and hung out for a minute only to go back to the room because he had forgot his sunscreen. He was forced to walk all the way back to entrance of the pool just to get checked every time he went back to the room. My uncle has a bad hip as well as kidney issues which is why he needed to go to the room to the use the bathroom. I had to negotiate with security who by the way was outstanding after we had our bumps on the first day of meeting throughout the remainder of my stay. In the end they should have never rented me that Bungalow but it was lesson learned by me. For the record they also need to upgrade the wifi which was terrible. No disrespect to the front desk host who was not a fault and who was rather apologetic it was just very bad stay at my favorite hotel in Vegas.
I would not stay at the palms again. Firstly, when we arrived and took our bags up to the room after check in then went downstairs to grab some food to take up to the room after our long journey, as we get back to the room a lady walks out of our room claiming we put in a request for someone to "check the bathroom lights". So we felt very uneasy and couldn't settle, worrying about leaving our stuff in the room. That night the toilet wouldn't stop making a flushing noise. It also blocked for no reason. We complained about this constant flushing noise and we got a room "upgrade" I wouldn't call the same room just in a different building with different decor a upgrade. We also had a jacuzzi bath In the first room, and then In the "upgraded" room only a shower. This hotelIs so backwards. Went to the pool to find no sunbeds available, there must be about 40 in total. We got told our option was to buy one of the sun lounger beds which are around $1000, why would we pay that when we're paying hotel guests? Tried to go the pool on the next day but it was closed due to a bit of wind! What a absolute joke that they closed the whole pool on a hot sunny day because of wind, myself and other customers were fuming. Also not being able to take water bottles out to the pool is beyond ridiculous. This hotel tries to take money from you any way they can!! I also was told we couldn't take our GoPro out to the pool area and that I had to take it back to the room, yet mobiles and cameras are okay? What is the difference?! One day we had been tanning all morning, and we wanted to grab something to eat so left the towels and left our suncream and tanning oil on the beds and my magazine plus the $8 water I had to buy while we quickly grabbed a bite to eat in the hotel restaurant hooters right by the pool. To come back no more than 30 mins later towels gone and my lotions and magazine and water. I asked where they had gone and the guy said "yeah I chucked them" and when I said "can you go and get them" he huffed at me and Said "you want me to go through the trash?!" Obviously you can imagine my reply, I only got the tanning oil and cream. The audacity of some of the staff!! I would not recommend this hotel!! The wifi is terrible even though most deals say it includes internet, well they don't, they expect you to pay for it or you can use The guest one which barely works.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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