Palms Casino Resort
- What's Included
Everything about this hotel was amazing! The room was spacious, comfortable, clean and offered a view of the city. Room service was impeccable! Every time we ordered we received HEAPING servings of EVERYTHING! The fried chicken was so delicious and the club sandwich mouth watering! The service was absolutely divine from the reception checking in and checking out! The food court was an added plus and the iMax theatre on the compound blew my mind! The bar in the middle of the casino served delicious drinks that we partook of regularly. We were also able to purchase snacks, alcohol and juices from the convenience store in the hotel. My companion and I thoroughly enjoyed our stay and can’t wait to return.
It had been 12 years since I stayed at the Palms...it was place to be back when it first opened and the Maloof family owned it. The rooms were nice, clean, and the casino was fun back then. Not so much anymore. I checked in for a 4 night stay since it was where the conference I was at. I booked a king room in what was supposed to be their newly renovated ivory tower. The minute we arrived, we were surrounded by construction noise and mess. Over half the casino was walled off and most of the restaurants were not opened during the construction, except for their food court. Their front desk staff was very limited, so the wait to check in was long, and they were fairly clueless. I had booked at bottle and room package through the palms.com website and when I asked about the details of the promotion, all I got from the front desk staff was "I don't know what that is. Call the reservation line." Most other Vegas hotels pride themselves on customer service and would have had the promotion prepared or at least resolved the question for me instead of telling me to call the reservation line.Then it got worse. I arrived in the room to drop my luggage off and to change before a group of us when out for dinner. I noticed there was no soap in my room and the TV didn't work....it turned on to the welcome screen but all channels were a black screen. I called the reservation line to inquire about my bottle package and to ask housekeeping bring up the basic toiletries and maybe send someone up to look at the TV. I excepted all of these to be in my room when i returned from dinner on the strip but none of it was there. By this time i was tired so I turned in for the night. But before i fell asleep i noticed one of the 4 pillows smelled bad so i just threw it on the floor. At 550 AM the next morning, I was awoken by the sounds of concrete being jackhammered and dumped into a construction container....WTF! And this was with me on the 16th floor, I can't imagine the noise guests heard on the lower floors. Then things got even worse...I was walking barefoot to the bathroom and stepped on something sharp. Turned out to be sunflower seed shells in the carpet. On closer inspection of the room, I found jellybeans by the window, and oatmeal flakes on the flor near the desk. Clearly, I had spent the night in a room that was not cleaned prior to my arrival...probably why I also had a stinky pillow. At this time, I called guest services again and told them they need to have my room cleaned immediately, and I was still waiting for my bottle. I left for my conference at 7AM and returned later to find things had been taken care of and I had a promised bottle of JD in my room.Little did I know, that apparently would be the last time housekeeping would clean my room for the rest of the week. I would see them outside down the hall from my room when i stopped by at noon everyday during my lunch break but I would always come back to my room later that day with the bed unmade and dirty towels still on the floor. Also, what the is the daily $33.69 resort fee for? The "high speed" internet was never faster than 1MB/s...impossible to watch netflix on. When we tried to go to the Palms Place Fitness Center to work out, we were told it would be another fee. And it wasn't until the 3rd day did we discover the "free shuttle" to the strip...it would have been nice if we were told about it on check in since we were paying for it. Frankly, with the construction mess and noise that was going on, it would have been a nice PR gesture if they had waived the resort fees.Frankly, the entire resort is a mess. The rooms were dirty, walls were paper thin. The casino was limited because of the construction, only 1 craps table, literally right next to the front door. Everything was smokey including the hallways outside of the rooms, gaming staff weren't friendly and sometimes rude, and the drink service was slow to almost non-existent. The new owners at Stations have their work cut out for them. In addition to renovating the infrastructure, they need to do some serious retraining of their staff. Vegas is about customer service...you need to make the customer feel like they are being taken care of and having fun while they are being parted with their hard earned dollars.At this point, I would NOT recommend staying at the Palms, especially during construction. I will NOT be returning to this property at anytime in the near future.
I stayed for 4 nights to attend a conference at the Palms. The conference was taking place in the Fantasy Tower; events were held in the Grand Ballroom, the Pearl Theater, and the meeting rooms on the second floor. I booked and received confirmation for a superior king room in the fantasy tower, which was offered as one of the rooms for the conference attendees and was charged one night room rate and resort fee in advance. Upon arrival around 1 PM, I was told no king room was available and was offered a double room instead. I opted to wait until an king room was available and got a phone call around 2:30 PM that my room was ready. Instead of the room I booked in the Fantasy Tower, I was given a lesser value king room in the Ivory Tower on the opposite side of the resort, but was charged the same rate, as I later learned from others attending the conference that the superior king rooms in the Fantasy Tower was actually newer, nicer, and had a bath tub. Also, it appeared that the Fantasy Tower was renovated and upgraded because the meeting rooms was actually nicer than the room I stayed in. The resort also charged a daily resort fee of $36.xx, but not sure what it covers; WIFI access in my room and in some of the meeting rooms was spotty and didn't work well.The first thing I noticed when I entered the room was the broken drapes; however, I decided to look past that and explore the rest of room. It was spacious and seemed to have been upgraded to a more modern look and feel. The color was a bit odd and the brown wall with sliver trimming was interesting. As I entered the bathroom, I noticed the dirt and mildew on the tiles immediately; the counter and sink area was clean, but the floor titles and the tiles in the shower most definitely haven't been wiped or cleaned for a while. Considering that I won't be in my room all day, I decided to stay and wear a rubber slipper in the bathroom and the shower. The bed was worn and very uncomfortable; the sheet had stains, and the pillows were clumpy; I barely got two to three hours of sleep every night.The casinos are old and dated and smell smoky. I noticed several machines not working and the mainly empty. The carpet is outdated and dirty with stains. Construction is going on at the the property. During the day when I go to my room, there is loud noises and vibrations coming from the construction zone right outside my window. One day, there was a burning smell coming through the vents, so I had to leave. The resort itself is old and not appealing; while there seems to be improvements underway, it is not a location I would choose to stay at. It is off the strip and you will need a car or taxi or Uber to take you places.I find the staff at the resort to be very unfriendly...every morning on my way to the conference, I will say good morning to staff I see on my way, with no response or smile whatsoever. The front desk staff needs training in customer service. Upon check in I was asked to provide my credit card and photo ID, and handed my room key. At checkout I didn't even get a thank you for staying with us or how was your stay. Twice I had breakfast at the Lucky Penny restaurant which was very good. My server was nice and friendly the first day; my server on the second day was OK, but I got pork sausage instead of chicken; It was corrected, but too late for me to eat it since I had to head off to my morning event.I also had dinner at the French restaurant. You get a great view of the strip. The food and service was good. I had the sea bass which was delicious. While food is typically expensive in Vegas, dinner and a glass of wine, no appetizer or dessert ran me $75 dollars without tip.The conference had a celebration in the Moon nightclub on the top floor of the Fantasy Tower. There are two outdoor balconies that gives you a great view of the strip. Conference meals, mainly breakfast and lunch was served by the resort and was OK.Overall, this is not a resort I will personally choose to stay at or recommend to anyone, unless you are on a budget and don't mind staying off the strip, then maybe it may work out for you.
Huge rooms and very nicely kept. Very nice after a few days of tiny rooms with no space. Casino is a bit dull. Comfortable beds and no noise. A few food options in the area especially with the other casinos. It’s too bad the shuttle is so picky about luggage given the awkward location. Pool was closed but would be great during the right season.
This will be a very nice hotel once the renovations are complete. The rooms were very clean and modern and comfortable. The staff was very nice and helpful as well. If you’re not wanting to stay right on the Vegas strip I would recommend this hotel. If you are wanting to stay right in the action, this hotel is not the hotel for you. It is not in walking distance to much, you have to have a car to get to the strip unless you want to walk through heavy traffic. We had a great stay!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 599 Rooms
- 9 Restaurants
- 5 Bars/nightclubs
- Rooms service
- Palms Pool & Bungalows with Live DJ's and fire pit
- Cabanas (fee)
- Fitness centre (fee)
- Spa (fee)
- The Pearl Concert Theatre
- Brenden Theatres - 14 theatre movieplex
- Games room
- Kids club (fee)
- Gift shop
- Business centre (fee)
- Internet (fee)/ Wi-Fi (fee)
- Free parking
- Free valet parking
- One king or two double beds
- 440 sq ft
- Satellite TV
- Mini-bar (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Floor-to-ceiling windows
- Maximum occupancy 4 guests, up to 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Casino ResortLas Vegas,United States
- Hotel Contacts
- Extra Info
4321 West Flamingo Road, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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